Animal Friends FAQs
Is it possible to insure my Min wire dachshund purely for IVDD? I don't need any other cover. He is 3 years and 10 months old, entire, and healthy with no existing conditions. My post code is SA19 6YH.
Would you be willing to quote?
Give the friendly team a call on 0344 557 0300. Im sure they would be happy to help!
I insured 3 cats with you on the 8th July 2019. I paid the full price for each by debit card and requested my policies be sent via the post. It is now 21st July 2019 and I still have no policies for any cat and have had no contact?
Very unusual. Usually get quickly. I would follow up
What is the average length of time,it takes, for a caim to be processed
Hi John,
For claims submitted directly on our Pawtal system, we aim to provide an outcome within 1 - 3 working days.
For claims submitted via a Claim Form either through email or the post, we aim to provide an outcome within 5 - 7 working days.
Warmest Wishes,
Emma - Animal Friends Insurance
Why is it so difficult to set up my account on line???
How do I get onto the renewal by email system?
Do we recieve paper policy documents as well as online ones
You can request paper ones I didn't
My dog needs medicines for the rest of his life. Does my insurance cover the cost of essential medicines.
It depends on what they are. I don't believe any medication that's required for life is usually covered by Animal friends.
Phone number not working???
Email seems to work better
In case of a claim do we have to complete a claim for before we can contact the Vet ?
Your vet usually does this after consultation.
is cherry eye coved on animal friends insurance
If you mean tierry eye then I would think not. You can buy a lotion at pets at home that is specifically for dogs who suffer. Hope this helps.
I am looking at lots of the good reviews, why do so many of them only have 1 review, it is similar on other review sites as well. My question is are all of the 'Good' reviews real
Just posted mine and it's definitely real. I've never had an issue and my cat has had diabetes for years. So I put lots of claims in and never had a problem.
Can i ask is the time for claiming for payments at 90 days after treatment or is it open like 2020
many thanks
Hi Janice, I can confirm that there are currently no timeframes to submit a claim and we are more that happy to review this whenever it is submitted into us - Chloe, Animal Friends Insurance
how soon will you pay my claim
Hi Paul, we aim to process claims submitted to us via Pawtal within 24 working hours providing we have all of the information we require. If you would like to check the progress of your claim, you can do this by registering for an account on our customer hub or by calling our team on 0344 557 0300. - Chloe, Animal Friends Insurance
are claims paid direct to the vet
Hi John,
We are more than happy to work with any vet practice directly in regards to payment, however this is always down to their discretion.
I hope this helps!
Kind regards, Chloe
Do animal friends do cover for Guinea pigs?
Hi Natalie, we currently offer cover for Cats, Dogs, Horses and Riders. However, we are always looking to improve upon the types of cover that we offer and will therefore be taking all feedback into consideration. Wishing you and your Guinea pigs all the best! - Chloe, Animal Friends Insurance
Had a large vet bill. Had to pay the vet myself they submitted my claim form to the insurance.. any idea how long it takes for the insurance to pay me?
Don't know as I have never had to claim. But I'm having trouble as my cat has gone missing and they have not been very helpfully.
what is the procedure when your pet is deceased
I have no idea why are you asking me
I am a member of the Animal Friends Ins. And I want to enquire if I am covered for teeth cleaning ?
Mrs Wendy Turner
No teeth what so ever as far as I can tell
Does your policy cover dental work. My dog had a fight and his jaw was damaged resulting in 3 teeth being removed.
No. Would trust the company. Had a very bad experience. They find any excuse not to pay claims.
What percentage of animal friends profits are donated to animal charities?
I would not recommend this company to ANYONE.They do not pay out even when the vet writes to them.Plus just received out new policy which states we will have to pay the bulk of the vet bill if we claim Juscancel ed
I am disappointed with no response to my emails written for permission to treat my dog with a golf ball dwelling on her tail . Photos sent but no response ! Thanks
Forwarded photos too a
WHY HAS MY CLAIM ON POLICY NO AY2990445 NOT BEEN PAYED
WHY HAVE YOU NOT PAYED OUT MY CLAIM YET MR C HARRIS
how do i get the book up to see what is insured and what is not.
I have a policy to cover my dog who is 13 years old . She needs a biopsy will my insurance cover this?
I have rehomed a chihuahua that is insured with you. How can I change the insurance to myself and set up a DD for monthly payment?
I have a policy for my dog buddy wondering if it covers medication for ear infection
Any feedback back for the pet sitting services?
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