eFlorist FAQs
Can you tell why my flowers was not deliver yesterday to my sister in law?
Because nobody in their right mind should be using this sham company who take your money and don't deliver. You have learnt a lesson as did I this week.
This company should be closed down as it is scamming people from their hard earned cash. If you have money to waste and throw, trying using it as toilet paper than giving it to this company.
Completely agree with Zafar Raha, this company is pants.
Why on earth am I being asked for a review when my order was never delivered? I think that this company's error is the association with Amazon, who just don't care. It's a pity because my previous order was delivered on time and the flowers were beautifully fresh, which is why I attempted a second order but I shall NEVER use them again.
They clearly have to address delivery issues. The flowers I ordered did arrive but so late in the day so they arrived when the birthday excitement was waning and during the day they must have wondered why I appeared to have forgotten
how can i check if my order has went through for today
Has my order gone through. It was directed to Lorraine Day of Thetford
Can I order flowers to be delivered to a hospital in Norfolk if I am in Australia. I had difficulty with your website. Thanks.
DO NOT USE THIS COMPANY. SAVE YOUR MONEY
I ordered a bouquet on Monday for delivery yesterday and they still have not been delivered, I also did not receive a tracking email from the courier, I have sent 2 emails and a msg via the help icon and still have no response. I want a full refund
I ordered ahead of time for 35th anniversary bouquet it came a day late, so disappointed as usually excellent
How do I find out where the flowers I ordered went? They were not delivered? Please can someone help me?
Get in touch with Sophie at eflorist
Can you tell me why my order DE22AYRMM01 was not delivered on the date stated but three days late and they were dead. these were rerurned to the driver who was from Amazon.
I cannot answer that question but it seems that they have been stuck in an Amazon delivery van
When I realised I hadn't filled out a card, I emailed them straight away and it was fixed within an hour. Very happy with their service. I ordered from Australia.
I have ordered 2 bunches of flowers by mistake .Can I cancel one ?
I'm sure Customer service will help you out with that . They are very helpful if you have a problem .
Is there a number to call as my delivery is 3 days late and no response on email!
I never needed one - until now had no issues , but they should have a live chat in they website
On checking out and paying for my own delivery of your flowers they are scanty and not as pictured. Why were the chocolates not included? Is this the same case for the delivery chosen to a friend? Not able to ask Eflorist on query chat site
My flowers were beautiful and with chocolates. It tells you when you checkout that free chocolates are included. Perhaps the flowers chosen didn't include them in the price.
Who sent me these flowers?No card enclosed. Made me cross rather than pleased. How embarrassing not being able to thank someone for sending you flowers. Not a good service
what is your phone number
Never received birthday flowers on date . Will be a day late have asked for refund as i have been let down j
I ordered 3 separate bouquets being delivered to different areas and was amazed they all arrived within 2 days. Arriving to all 3 on same day. Can't fault them at all. Will definitely use them again in future.
I understand that my sister is delighted with her flowers which arrived as requested by me
Hi Clare. I use eflorist regularly and I've never had any complaints, I tried Serenata once never again. I trust my comments have reassured you. Best of luck. Alan.
i ordered from another country ...i asked to be delivered next day which i am sure there will be someone to rec it...
and what happened when i track my order i knew that they delay it 2 days after ..and i can't contact them..i am very angry..
Did you contact them via the website, there's a section of question and answer areas. You have to pick the question relevant to your query.
I just received flowers with no name card. How can I find out who sent them. Is there a contact number?
Thank you. Unfortunately they won't give information without senders permission.
I have tried phoning but constantly engaged
what is your phone number or email address please, I need to contactyou urgently
Can someone tell me why the hell you messed my order up for my anniversary!!! I ordered 100 red roses and instead I got delivered some random coloured flowers that are roughly 12 in total. What the hell! You messed up my anniversary gift!
what happened to my order WA11944482
how can I cancel a delivery
why have i been charged twice for my flowers? and i am unable to contact you
Can I start my order again
hi have you order from me for flowers as i se you have take cash out off my bank account on the 6/10/2022 as i have not ask for flowers from you so can you look in to it for me and get back to me
I want to order two items for the same person and address? unable to complete on line, help please
Has my order gone through. Barbara Wade
Can i not order online outside your opening hours