Emergency Assist Contact Infomation

NEVER USE @Emergency Assist Ltd Motor Breakdown

I put the wrong fuel in my car on Thursday at 6pm. I pulled onto the busy roundabout at High Wycombe above the M40 in the rush hour and came to a kangaroo halt. I was in the middle of the roundabout with cars hurtling up behind me for over an hour. I had my 86 year old mother with me who had just had a full knee replacement who I was bringing back from the hospital. I called emergency Assist and said I had a Premium contract and wanted to be towed home. I was told that they would only tow me 24 miles and my house was 27 miles away. I asked what alternative there was and they said I needed to give them a more local address. I asked them to recommend a local garage if there would be one open but they were not able to help me locate one – they told me to use yell.com … from a packed roundabout above the M40 in the rush hour with my 86 year old mother.

They said the alternative was that they could tow me home for a cash contract to be paid then and there – for over £440. I said that was no solution and they needed to come up with a solution. The guy on the phone said he couldnt help and that only a supervisor could and there wouldnt be one available until the next morning. They left us totally stranded. The police had to tow us off the roundabout and then the @Fuel Doctor team stepped in – and were amazing.

Please, if you have your breakdown cover with Emergency Assist Ltd, change it – they will not rescue you. I didnt take out the policy for our cars. I didnt therefore check the reviews – which are all DISGUSTING! This is them:
https://emergencyassistltd.co.uk/breakdown-cover?utm_source=google&utm_campaign=brand&utm_source=google&utm_campaign=EmergencyBreakdown&gclid=Cj0KCQjwz7C2BhDkARIsAA_SZKbJC-7_7eIQSmLsKAp6_KyKt8im7oZEQKfwTWVISLGuSnR7SyK5T2IaArCpEALw_wcB

Can only comment on the website signing up process, as only joined yesterday 25/12/2022. Very straightforward to do, even for a dinosaur as far as tech goes. Price is very important to me & the overall cost was very competitive compared to others.

I noticed I’d missed my renewal. I emailed and asked someone to contact. They did and offered to call me later as I didn’t have my bank card to hand. The lady I spoke to rang me back at the time she said she would. Perfect. Wish I’d got her name but very good customer service. Thank you

This is my second year with emergency assist recovery service and with my car breaking down on Friday, I though this would be sorted pretty soon. This is obviously not the case. …

I had been in an accident on the motorway. I called and had to wait 30 mins for the call to be answered. I was then asked to hold for 10 seconds, and 5 minutes later I got to speak to someone. Only to be told that we do not cover accidents …

I am still waiting for a reply to email sent 18/11/22 to sort out a complaint regarding non pick up at breakdown, when requested .Call staff refused to send help as I had no means to prove I had Insurance, which is not a requirement …

NEVER USE @Emergency Assist Ltd Motor Breakdown

I put the wrong fuel in my car on Thursday at 6pm. I pulled onto the busy roundabout at High Wycombe above the M40 in the rush hour and came to a kangaroo halt. I was in the middle of the roundabout with cars hurtling up behind me for over an hour. I had my 86 year old mother with me who had just had a full knee replacement who I was bringing back from the hospital. I called emergency Assist and said I had a Premium contract and wanted to be towed home. I was told that they would only tow me 24 miles and my house was 27 miles away. I asked what alternative there was and they said I needed to give them a more local address. I asked them to recommend a local garage if there would be one open but they were not able to help me locate one – they told me to use yell.com … from a packed roundabout above the M40 in the rush hour with my 86 year old mother.

They said the alternative was that they could tow me home for a cash contract to be paid then and there – for over £440. I said that was no solution and they needed to come up with a solution. The guy on the phone said he couldnt help and that only a supervisor could and there wouldnt be one available until the next morning. They left us totally stranded. The police had to tow us off the roundabout and then the @Fuel Doctor team stepped in – and were amazing.

Please, if you have your breakdown cover with Emergency Assist Ltd, change it – they will not rescue you. I didnt take out the policy for our cars. I didnt therefore check the reviews – which are all DISGUSTING! This is them:
https://emergencyassistltd.co.uk/breakdown-cover?utm_source=google&utm_campaign=brand&utm_source=google&utm_campaign=EmergencyBreakdown&gclid=Cj0KCQjwz7C2BhDkARIsAA_SZKbJC-7_7eIQSmLsKAp6_KyKt8im7oZEQKfwTWVISLGuSnR7SyK5T2IaArCpEALw_wcB