Welwyn Hatfield Borough council (Housing Association) FAQs
What is the council's policy on keeping bikes/scooters outside the front door in blocks of flats. Surely it is a fire hazard.
it is but all these only for law and some people, not for some. I'm sick of these kind of people and things if everybody follows good,but who follows ,no body
Is there any complaint forms avaliable? less than 1 star! The tax side is fine but whoever is answering the phone needs to be sacked! Not happy with WHC in Welwyn Garden City! I want to complain and actuary follow through with it til the end!
Hi Neil,
We're sorry to hear about this.
You can submit a complaint online using the link below:
https://www.welhat.gov.uk/comments-complaints-compliments
How high above a six foot fence should be there hedge be
There is no rule to the height of hedging as long as it does not interfer with a neighbour or the light entering a home.
I rang the office to get some visitors parking permits and was told to do it online. I went online and was told that no permit was registered at this address, I am not very computer savvy and want to know how to sort this out as I have no permits
What I could recommend is that you keep insisting and as a last alternative, go to the offices and make an appointment...I hope this answer helps you
Are you doing the round Robin where people have a map of streets that are doing garden sales on a certain date???
Hi Vickey - that's not us. If you have a town or parish council that might be something they are aware of?
When will I be getting my Council Tax rebate?
You will need to go down to the council office, as they are not answering the phones, or replying to emails, as most are working from home, and only attend the office part time now, and still they may make you arrange an appointment, very slow process, and good luck to all
What are the work near Sherrardswood school and how long will they be there?
Hello,
The emergency roadworks on Bessemer Road are being carried out by Thames Water on behalf of Hertfordshire County Council (the Highways Authority for Welwyn Hatfield).
Further details about current roadworks and closures in Welwyn Hatfield can be found on the Hertfordshire County Council website.
Does anyone know how long this power cut will be?
Hello Connie,
Electricity supplies are maintained by UK Power Networks.
To view a live power cut map, report a power cut or for further advice about what to do during a power cut visit the UK Power Networks website at:
http://www.ukpowernetworks.co.uk/internet/en/power-cuts/
Where do I send information to get a my free buspass
Hello Joan,
Bus passes are issued by Hertfordshire County Council. Details about how to apply can be found on their website at www.hertfordshire.gov.uk.
Who won the recent election?
Hello Tom,
The results for the County, Borough and Hatfield Town Council elections held on 6 May 2021 can be found here:
https://www.welhat.gov.uk/article/11664/Election-Results-6-May-2021
Hi Rose,
We can collect larger (bulky) household items.
Further information can be found on our website at https://www.welhat.gov.uk/bulkywaste
How to apply for paper vouchers
Hello Ritta,
If you are referring to the vouchers used for visitor parking, paperless visitor vouchers are now used.
These can be applied for online at https://www.welhat.gov.uk/parking-permits/visitors
When will your office be open so I can sort out my parking permit?
Hello John, you can apply and renew your parking permit online by visiting https://www.welhat.gov.uk/parking. If you need further assistance, you can contact our Parking Services team by telephone on 01707 357 000. Further details about our office opening hours are available on our website https://www.welhat.gov.uk/contact/campus-east.
What's the regulations on having a bonfire in a garden?
Please follow this link https://welhat.gov.uk/bonfires-smoke
Where can I dispose of paint tins In Garden City
Cole Green household waste recycling centre. More info from Welwyn Hatfield borough council website.
All the blue bins in our area have had their paper boxes removed, is this correct. Do we now put paper in the main bin.
No. I will ask. Where do you live?
Any advice for a Council Tenant whose stepdaughter has moved in and is working but won't give a penny towards any bills or upkeep....???
Tell the step daughter she has one calendar month to pay any amount that you set and advise her that you will start eviction proceedings if any money or rent fails to appear after one calendar month the thought of been homeless May spur her into making a rent payment or any money towards the household bills it's called tough love
To do with someone who is making unreasonable amount of noise that may be in a council property or next to a council property is keep a diary of the sound when the sound is made what sort of Sound it is and also complain to the housing officer of the council housing department taking the diary with you the diary is proof that the sounds and when they're made is your proof this can be used against the tenant or the person causing the noise the council can then use this information and take further action
Does welwyn hatfield council allow pets in flats
I'm not sure if pets are allowed in flats the best way to find that information out we'll be to contact Welwyn Hatfield District Council the number is 01707 357000
Is there a regulation in the area regarding the burning of rubbish? All afternoon from 1pm - 6pm approx today (Sunday) we had large plumes of smoke from someone's garden bonfire and the whole area smelled of smoke and pollution.
Check with welwyn hatfield council monday Eviromental dept will answer questions.
Ask if the area is covered under a smokeless free zone.
Why does your online complaints form keep telling me that my email address is wrong? It is not! Another way to fob us off I suppose?
Who decides in the Council how to spend our money for road repairs? Seems to me someone new is required.
Please can you tell me why Saddlers Way in Hertford was resurfaced. The residents are curious. Was that really important to do that when there are so many pot holes. Sometime ago the pavement in Moffats Lane was unnecessarily resurfaced.
I wish to add another name on my council tax bill how do i do this tks john.
Can I apply for housing with you either exchange or trasfer
Where is the Homeless Applications
Does anyone know wot the policy is for doing an exchange while having adult children still loving with you ... would we be approved for an exchange that has the needed number of bedrooms for us and our adult children ... thank you ... x
I need to speak to someone who's not a pre recorded message or a robot but the council is closed most of the time
Hello, When will the planning office be open? I have sent many emails and I have received no reply.
Thanks.