Appliances Direct reviews

Ordered an expensive extractor hood and selected delivery just before kitchen was to be delivered, they ignored the date and delivery way too early and now have cheek to say weve had it too long. Kitchen fitter went to install earlier …

Same as most of the reviews below. back in October I purchased a bathroom sink and toilet unit. They were quick to take my money…I then heard nothing. I had to chase and it transpired they had my order but hadn’t placed an order with their …

AVOID – wish I had read reviews of this company first as they all seem to be commenting along the same lines. I don’t know how such a cowboy company can get away with doing this. I ordered a product at the start of April, a bathroom …

We ordered a cooker hood from here, although it was our mistake of ordering the incorrect size, the 2 boys at the collection desk were really really helpful. Gave good advice and were very respectful and kind young man.
Definitely will use this company to order again. Highly recommended!!

Excellent service and the chest freezer l ordered arrived undamaged. The whole customer experience has been exemplary and the delivery driver was incredibly polite, helpful and courteous. I am completely satisfied and would have no hesitation in recommending this company.

Advertising in stock to get your money.

I bought a air conditioning unit that was advertised as in stock and available …

Ordered an oven that was faulty. Had two returns for the items cancelled on me. Lost faith if they will ever come after seeing other bad reveiws. If you want quality and not fed with lies then do not use this company!!! Wasted two days sat at home waiting for them. I need my refund but keep getting messd around.

We purchased 2 machines from Appliances Direct. My complaint concerns the dishwasher which broke down within 6 months. …

I ordered a Grade 1 kitchen sink. It was reduced to £60 from £129. It’s listed as the drainer being reversible however it’s not.
Lucky we have the means to put a new tap hole in it and otherwise is in perfect …

Ordered a Roborock S7 maxV
After having read quite a few Google reviews I was a bit dubious but with no reason. Ordered on Sunday for collection Monday. …

Be warned if you have a problem they’re not very efficient at refunding your money. I’m still waiting over 20 days even following three phone calls and being promised every time that they will refund me AND even one that said a Manager …

Please do not Buy from this Company .
Bought a Rangemaster from this company . Item came damaged all over ,top rack from completely different unit does not fit, m …

Ordered a cooker 05th March, was quick take my money & pay extra next day delivery got to the 15th April still nothing to be told out off stock & would be in 24th April, no updates no communication, ended up cancelling item buying else where!

Firstly may I say I use AO at least a dozen times a year for items for my house and other projects but thought I’d try this company for a change and wow what a mistake !!! …

Awful! Avoid. They advertise items not in stock, and take payment for next day delivery, then email you to say you’ve not paid and ask you to pay again. Make you wait for a phone call to choose another item. Absolute shambles, will be reporting as a scam and disputing a fraudulent claim on these guys.

Flymo lawn mower, better price than elsewhere, including Amazon. Opted to collect from Castle Donington but had great difficulty in finding the place, the company is not well sign posted and post code took me to the opposite end of the …

Ordered a Samsung A42 for my mums Christmas present, I spent around £320 for the phone. I was sent a USED SAMSUNG S10+ the box was not sealed, the charger had been used and security seal was broken! It was actually sellotaped prior to …

We have just unboxed the garden outdoor kitchen bbq and it is covered with deep scratches and rust marks !
Looks second hand not quality assured at all. V disappointed. …

Do not touch this company!
I have been battling with this company since August 2022 and their faulty goods, awful customer service and general attitude absolutely stink. They do not care …

£69.99 delivery to Scotland, took a week to get to local courier then advised it would take up to a further 10 days to arrange delivery. Dealt with appliances a few times, apologies, we’ll sort things, nothing, all talk & no action. I …

Awful. I needed the appliance quickly (2 days) so carefully reviewed the stock and delivery options from several retailers before choosing Appliances Direct. On the day of delivery I received a voicemail at 7:45am (from ArrowXL) saying my …

This is a cowboy company who have no regard for the statutory laws of the UK, on finding after a few weeks of purchase of a food processor that the handle had come away from the bowl I phoned them to report such but was told to contact the …

Willing to sell products, irrespective of whether they’re in stock or not. My order was delayed multiple times, by numerous weeks because it wasn’t in stock. …

It’s a shame they use ArrowXL as their delivery partner as twice my order didn’t get delivered as I genuinely think the drivers just couldn’t be bothered to deliver my items. Not reliable at all, use another company who use a different a delivery service.

Ordered a new Hotpoint freezer based on the website saying it was in stock. 3 rescheduled deliveries later and 3 weeks later it was clear that this was simply not true. When I did cancel after the third failure they said THEY had cancelled …

AVOID AVOID AVOID
SPENT £350 ON CHRISTMAS PRESENT NOW I HAVE TO WAIT TO GET MONEY BACK TILL POSSIBLY NEW YEAR…. …

Do not bother ordering from this company they are terrible! Paid £40 for next day delivery, the item didn’t come. They promise the next day so take off work, didnt come. Pass you from pillar to post on a premium phone number to the …

AVOID at all costs. It may be cheaper on line, but when your freezer packs up, you will get no back up, be fobbed off & lied to. Wish I’d checked here first. Go to John Lewis.

Paid for next day delivery and waited three days past the delivery date contacted company to be told it’s been sent out and sent back to the warehouse? so in other words I’ve paid extra for nothing. I’ve then asked to speak to management to …

Advertising in stock to get your money.

I bought a air conditioning unit that was advertised as in stock and available …

Very poor customer service, keep away!
Paid for next day delivery and didn’t receive it. When arrived item was fault, I understand this can happen, I have now got to stop in and await for it to be …

Ordered fridge freezer. It seems you either have to call their premium phone number or live chat to contact them but if you click to say it’s about an existing order they’re suddenly too busy to answer. So I had to get through pretending it …

Appalling
Appalling. Ordered stock item, day before delivery received a text to say that the order would be delivered 4 months late, October 10th. …

Ordered fridge freezer, paid £40 for quick delivery. Had a call to confirm delivery and try to sell warranty. Delivery never turned up. Took days and ages to speak to customer services.. don’t reply to emails to basically say nothing can be …

Ordered a product and received a faulty item, was told a new one would be dispatched within 24 hours of collection, waiting five days and 3 phone calls (one of which i was hung up on) to be told it was out of stock and that all they can offer is a refund. complete waste of time

Paid £40 for next day delivery to receive an email the following day stating there was a problem at the warehouse (to which camw to light they sent the delivery company to the wrong depot), spoke to customer service they stated they will …

I brought a fridge freezer. It was a little bit scratched inside but was delivered on time. I got through to customer services everytime I called regarding tracking. The delivery driver Paul was FANTASTIC. Very polite, courteous and helpful. I would use them again.

First delivery missing parts on cooker and damaged my lino flooring , second cooker with the same issue finally accept return after contacting head head of customer services. Refused claim on flooring saying they did not do it even when the …

We spend thousands with this company and I revered every penny. Sales not service should be there byline. We will continue to shop elsewhere, but meanwhile have just spent 40 mins trying to contact someone at this company who will provide …

Liars direct
Air conditioner came faulty on 14th July 2022, we paid £15 extra for next day delivery. We tested the unit on 16th July and rang them, we were told by a male a …

Ignore customers’ reasonable request for a repair during the warranty period-
I bought a gas hob (ElectriQ – Appliances Direct Own Brand) in late Sept 2021 from Appliances Direct. The product has a one year warranty. In July 2022, I found …

Don’t purchase their fitting service, whatever you do. Their fitters damaged our kitchen and are denying that they’ve done it. I have to nag the company for updates on my damage claim, they simply don’t respond within their own stated time …

Avoid like the plague
If I could give 0 stars I would. I ordered a fridge from these. I was emailed to say it was ready for collection on the 18/12/21. I drove over 1 and half hours …

AVOID AT ALL COSTS.
The most terrible company I have ever dealt with. Lie about delivery dates, they use a courier service that will dump a £1000 order on your drive 5 days earlier …

AVOID!!!
I ordered my washer-dryer one week in advance and paid for delivery on Saturday. On Saturday I receive a message saying my delivery will arrive on Monday. After …

Great service until you have a problem. Sent round the house’s by customer services in the hope that you give up. Replies get fewer and longer apart, again in the hope you give up. I can’t even return a £350 item that isn’t what I ordered …

Beyond appalling. DO NOT USE THIS COMPANY. Took the money over a month ago, and no delivery and no contact. I ring they say the courier will be in touch and never is.

Ordered a refurbished cooker and hob. The cooker was dented and the I couldn’t get the clock to stop flashing. Trying to get somebody to give me some information about what to do and sending it back. So far what a waste of time. I should of gone elsewhere!

My recent experience with Appliances Direct was excellent. Ordered an integrated cooker fan and ducting kit which was only £69 for both. Both were “electriq” brand and were faultless and great value for money. …

Their customer service is phenomenal. They have supported when I’ve had to adjust payment details, delivery details, warranty issues with the manufacturer and always go out of their way to really help on a call rather than sticking to a …

This company is an absolute JOKE! I have had several problems with them over one washing machine that has been faulty since I got it, has leaked all over my kitchen floor twice and apparently they can’t just give me a refund??? I have never been so angry in my whole life. 0 stars. Would not recommend to anyone, not even people in hell.

Avoid this company like you would avoid the plague. Ordered a gas hob online plus delivery and fitting. They rang the next day and said my hob would be delivered and fitted on Monday. I was ecstatic. When it didn’t arrive I rang and was …

Website clearly says collect today.
You can’t unless you have pre ordered, states free parking, expert advice, take away today. …

Their customer service is decent, but unfortunately you just can’t trust what they say. It’s not that they’re dishonest – they’re actually quite lovely to talk to. I suspect their fulfilment systems are just terrible. I had an order in with …

Superfast delivery and I also had to return the item, spent 2minuites 30 seconds on the phone and the return was sorted, top notch customer service thanks

DO NOT USE THIS COMPANY!!!
Only gave the one star as there was no option for no stars. We ordered appliance for a new kitchen here. On the collection date, my partner was on his way to go …

Terrible service. Twice they have failed to deliver the washing machine I have paid for. No communication. Two wasted days waiting for delivery! Still unresolved and waiting for the machine or a refund! Avoid this company

BE AWARE – WOULD NOT RECOMMEND USING!!!

I purchased four kitchen appliances on Sunday 16th May 2021 via the Sales team …

Nothing but hassle, although the pricing is Good, the rest of the service is terrible. Late on delivery, late on rearranged delivery. Then tried to return an item and they are not interested in the slightest.

Can’t fault them. Ordered a phone at 7pm and collected it the following day. Looking in the showroom and they have some very good prices on some items and a good selection of items too. It is a little strange driving into the carpark but it …

Very nice compident staff. Would certainly shop there again

Was told at 2100 on the evening before delivery that it wasn’t being delivered. I’d gone to great lengths to ensure someone was in to receive it.
Took far too long to get delivered. Had a refund wouldn’t use again

Bought a Delonghi aircon unit that never blew cold air. They keep asking me to send them photos in funny angles (fair enough) just to make me drop off the case. …

Ordered a gift for a friend. I was kept well informed throughout delivery and she loves it. So far everything works great so I cannot comment on customer service as haven’t need to contact them but due to this experience I would buy from here again.

Living locally to the branch at somercotes, I decided to pop up to have a look at appliances. A sign in the window read, branch moved to castle donington. Being a 40 minutes drive my partner and I drove down thinking they had moved the show …

1 star is far too many for this company but there’s no option to give zero. I ordered a coffee machine, paid for it and was then contacted a few days later to say that they had made a mistake on the price and that if I want the machine I …

Dishonest and overpriced
Delivery changed 4 times and was finally 34 days after purchase.
Meanwhile, of course, the food I bought and cooked to freeze went bad. …

Great service
I ordered my Samsung TV late on Saturday 9/1/21 and received confirmation that it would be delivered on Friday 15th. On Monday morning I received an email …

Very poor service and poor technical support. I purchased one of their own brand cookers – searched for the techspec for the gas hose required – as they do not supply one. Bounced around 5 different people on the phone to be finally told …

DO NOT USE! We recently ordered a fridge freezer and selected a date 2 weeks in advance. After booking the day off work and turning off my the old fridge freezer and dried it so they could away. …

I needed 2 fridges for next day delivery for an event. Both mine had failed that day. I chose more expensive fridges because they were in stock and could be delivered next day guaranteed. I could buy them cheaper elsewhere but the salesman …

AVOID THIS COMPANY!! I have been waiting for my freezer to arrive for 6 months! I have had no communication or apologies! I have called so many times I have lost track. No one passes my messages on. Their customer service is awful!! They …

PLEASE SAVE YOURSELF A HEADACHE AND ENEVITABLE DISAPOINTMENT. ordered an AC unit. was a week late and broken. took 3 days for it to be collected and then spend 2 hours on the phone with 6 different staff members toget a recplacement unit. …

Shocking service, ordered 2 items and found that on the morning of delivery 1 item was damaged and would not be delivered which is fine. But that info was only from the delivery driver and not appliances direct, the offices said they were …

Ordered within the next day cut off time and paid extra for next day delivery before 1pm.
2pm the next day and I received nothing at all from them other than confirmation …

Well we purchased a electric oven from this company for mum who is 81.

We rang up last week because the door had shattered spoke to a lovely young lady …

Got sent the wrong item by delivery so refused it at the door before signing for it. The delivery driver then stole the item and AppliancesDirect claimed it was delivered. Untrustworthy staff that you don’t want in your home. Don’t care if …

Ordered my juicer Thursday with standard delivery – received it the very next day. Very helpful courier as well – contacted me, as no one at home at time of delivery to arrange delivery to neighbours. …

Impressively poor customer service!! A lesson learned!!
We bought a microwave last week from Appiances Direct. On trying to use it we realised that the display panel was really difficult to read and therefore using …

Went with these guys because their website said they had the fridge in stock. We didn’t want a preorder because of potential delays. However the website was lying and the fridge is actually on preorder and is now 7 days delayed. We also …