Bank of Ireland UK reviews

Worst customer service ever, paid my mortgage off early, I was sent a letter saying a fee of £200 was outstanding, on the letter is said they would consider writing it off if I phoned up, an hour on the phone and no answer and got cut off( …

Been with them for years with a Buy to Let Mortgage, never a problem getting through in the past. But this week simply impossible to get through. On hold ……Was trying to borrow more money as well. Given up now. On-line registration not working either.

Try changing my address in June 2022 I had a barrel numbered house,so moving next door…no.no.they send post to old house many calls to change nothing happens …same goes for them using my mobile phone for proof of use….nothing….

This is without a doubt the worst bank I have ever dealt with. Customer service is abysmal, assuming you can even get through to them. Their staff do not follow through on their promises and I am beginning to think that they deliberately lie just to get rid of you. Avoid like the plague!!

Absolutely shocking service! No one to answer the phone for hours! This bank is the worst!

Absolute s**t show.
Applied for a debt consolidation loan so as to pay off loan and credit cards and save myself some money to help towards increasing bills. …

If it was possible I would rate with 0 stars! Absolutely disgraceful service. We have had to ring multiple times a day for 3 weeks to get our formal mortgage sent to our solicitors. Which we still have not had sent! Each time we are told it …

Worst bank experience ever. Hours of waiting to get through customer service, they close before finishing the issue. Always needing multiple calls before reaching a resolution. …

Avoid this bank like the plague…anything above a 1 star review is fake. Slowest response time to Admin I have ever experienced. Customer service terrible with call operators pretending they can’t hear you and hanging up. Not able to …

Applied for a mortgage with my partner and got rejected because I haven’t been on the electoral roll AT THE SAME address in two years. We fulfilled all requirements, good credit, etc and this sounds like an excuse for rejection as they …

Impossible to get through – I have been trying to make a change to my mortgage for over a week now. Each time it’s extremely long waits, and so far I have had no success in getting through. Today I’ve been waiting on the phone for well over an hour. Still no luck – music still ongoing.

Avoid this failure of a bank unless you’re looking for stress and poor customer service! Two hour wait on the phone then they hang up before even saying hello! Ive called several times over several days been left for several hours and still not spoken to a soul. No response to emails either. Avoid Avoid, avoid.

Been on hold for 30 minutes now, combined with their charges for consent to let and early repayment fees, Avoid this organisation if you ever consider for a mortgage. Shocking.

Bunch of amateurs. Their credit card authorisation department is only open from 9-1700! They really do not know how to deliver modern banking. Avoid!

Wasted 3 hours to get to this bank in London and it wasn’t even a bank I do not recommend this to any one you can do more with a call to bank of Ireland and that’s not to helpful either I would give this no stars if I could

would give no stars if possible, everything about this bank is terrible especially the customer service

Called about an issue (possible fraud) and when I was explaining the situation the woman hanged up on me

Their cash machines are useless they don’t give you the cash but they take it off your balance and not helpfull at all when you ring them useless bank and people

Poor communication long wait times on phone

Worst experience at the Dublin airport bank

Very poor bank, avoid