BMW Financial Services reviews

I would avoid financing a car via BMW Financial Services at all costs.

I have had an awful experience with them which has resulted in them labelling me …

BMW financial services have been amazing for the last 5 years! After I changed my car for a newer BMW they have been ridiculous. …

Beyond unprofessional. Almost impossible to speak to anyone in their customer service centre, emails take months to be responded to and then ultimately you get inconsistent information from the handlers. They also report false information …

I’ll keep this to the point.

I paid my settlement figure of £23k in full and emailed BMW financial customer …

Absolutely awful service all round. As for Marie’s customer service from complaints which is none existent please introduce yourself next time love so I am not left to assume. Now 3 and a half weeks after purchase new car they sent me …

Contact bmw to discuss a payment was on hold for 45 mins for an advisor to answer repeatedly said hello at 12.08pm then the call disconnected did not attempt to return my call and the lines were then closed. Very convenient if their shift finished at 12pm on a Saturday.

Save yourself the aggravation and never use bmw fs for buying a new car. There own failures to restart payments after paymebt holiday until the month after meant a default on my credit file no communication regarding this. Fos hopeless and wouldn’t do anything either. Absolute joke of a company thankfully I don’t need credit anymore…

BMW Financial Services were a fantastic funder, not only offering fabulous customer service but very competitive rates and so I’ve been with them for circa 16 years. …

The most awful organisation in the world! Do not even deserve 1 star. Gave me a estimate on the phone for excess mileage even though they are not supposed to – and it was significantly less than what I invoiced for! Customer service is …

I just want to give everyone an update since my last review. Chloe @ BMW Financial Services responded to my review by saying “I have passed this on internally and one of our complaint handlers will look into this and come back to you”. Once …

I regret buying a car from BMW.

BMW Finance are refusing to honour my short term right to rejection without any …

I have had terrible communication through my whole vehicle rejection process. I rejected a faulty vehicle on September in writing to BMWFS I received a complaint acknowledgement letter then heard nothing for 8 weeks even though I was …

There is a culture from the top that complainants will go away if you ignore them long enough My BMW car was excellent but the BMW Financial Services are a total shambles. Passed from department to department on calls lasting over one hour …

Where do I start ? With the vehicle which was only 12 months old and with less than 2000 miles on the clock needed (as the dealer quoted) – new discs and pads all round at a cost of £1000 to me as it was ‘wear & tear’ or the fact that …

What has happened to BMW Financial Services, 45+ minute waits to speak to someone on the phone (any day or time there is no good time to call…. ) and that was to place new business with them, you’d think this would be a priority call …

They will absolutely do damage to your credit. For me, they did not report properly when the loan was paid off. Three years later they cannot fix it, I have to appeal it and that leaves the note on the credit report. Even though everything was done correctly on my side. Will never buy a BMW again because of this.

Unfortunately the worst communication ever, in the process of rejecting a vehicle as it completely lost power mid drive on multiple occasions after me only having the vehicle for 8 weeks. Was told to reject by the dealership and this has …

Requested a settlement figure online twice and had nothing back at all. Spoke with someone who confirmed what I needed wasn’t an option on the website and he would email all the paperwork to me right away. Which he didn’t. I then sat …

Email and letter informing me about the final payment coming out of my account “accidentally” didn’t get generated. …

Reviews of this company are always going to be divisive, but my experience has been pretty positive. I had no reason to contact them during my contract term, I had no issues. At the end everything was explained clearly, vehicle collection …

I have always found them very good never had an issue what so ever etc I have always foudn them friendly and very helpful

Absolutely dreadful service, it is impossible to speak to someone over the phone and they never respond to e-mails, not even when they are to their ‘complaints’ team. The have failed to pick my car up at the end of its contract and have …

Sent me a statement about my outstanding finance payment in March to say my settlement figure but it had no dates on when said payment was going to be taken anywhere on any letters. Found out 1st of June 11k was going to be taken out of my …

Unfortunately some people on Google reviews just love to complain for complaining sake.
None of the reviews actually state real world reasons or realistic reasons for …

After ordering a new bmw in June and was told the car would be here by the end of September. The car was then delayed until March. I have an existing finance with bmw for my current car. The dealer told the finance group that I needed an …

Recently returned my X1 to BMW at the end of its lease. This was my fifth successive BMW over twenty years and on the whole the service I had previously received was fair and professional. This time however I raised a dispute with them …

One star is very generous for these cowboys, they deserve none

The worst car finance company I have ever come across. They do NOT work …

Absolutely awful company would never buy another BMW vehicle again ever!!! Voluntarily terminated my car agreement in December 2019 as is my right to do because the car had depreciated so badly (from new in 2016) that it was worth less than …

I have always had a great experience with BMW Financial Services, until recently. They wouldn’t allow me to buy a new 4 Series, so I wrote to Mike Dennett (CEO) who both ignored my email and also the letter I sent to him on an AM courier …

AVOID! brand new BMW had broken down twice in 12months. BMW have had the car for 50days plus each time trying to fix. Currently paying for the car whilst sitting in BMW garage. BMW wont do anything to compensate. Financial ombudsman contacted.

BMW are an absolute rip off and I deffinetly got done by the sales team for a new car. However the people on the phone at financial services have always been brilliant when I’ve called and always tried their best to help and sort things out …

Wow, you only have to read all the reviews to see how poorly BMW FS are viewed, more of the same here, they never respond to emails, whenever you get through on the phone they are unable to help so try to transfer you and you just get cut …

A finance company are not going to be liked by many people, at the end of the day they are taking our money which is never nice but this review is about the customer service that the company gives. …

APPALLING, does not even start to cover BMW financials customer service, DO NOT even attempt to return a car to BMW at the end of a pcp without getting every detail I writing. I phoned to confirm car was going back and was told that they …

The single worst customer experience I have ever had, bar none.
They have repeatedly mis-reported arrears to the 3 credit referencing agencies, despite having agreed to waive a final payment in writing at the time. Despite …

Husband had two balloon payments taken out leaving us 12,000 overdrawn. He has just been on the phone. The customer service rep refused to give her name and refused to pass the call onto her manager. She said we had to chase our bank …

Arrogant and useless, they have facilitated in the genuine theft of my motor vehicle and after the police returning the vehicle to me they refuse to take the marker off so I can’t sell the vehicle they are holding the deeds to the vehicle …

Appreciate things are stretched at the moment but, twice now I have been promised profusely that someone would call me back in relation to my issue which has been caused by your staff and yet again no call back. …

Attempting to settle finance agreement by early repayment in full.
The website option was continuously unavailable.
Initially telephone contact must be via Customer Services – the C S operators …

I’ve been a customer of bmw finance for over 5 years and bought 3 cars. Ive never missed a payment even threw these difficult times and my payments have steadily increased over the years. Today I proposed a new deal to which was rejected. …

It is difficult to overstate how bad the service is at BMW FS. In particular, it is almost impossible to get through on the phone and when you can it seems that you are passed around from one department to the next. No person takes …

Don’t treat customers fairly or honour their legal obligations. Complaint opened over a year ago and have been subsequently paying for a car I don’t have whilst trying to resolve. Had to escalate to the financial ombudsman yet even after …

Avoid like the plague! I tried to settle my agreement with BMW fincancial services and spent 1 hour and 9 minutes on the phone to obtain a settlement figure. When I finally got one it was over £1000 more than the figure I had calculated for …

Terrible company. I had a brand-new car that was faulty within the first 30 days and they refused to support me on it. I had to take the case further and eventually I won. They never respond to emails; you can never get to speak to the …

DAYLIGHT ROBBERY – DON’T SIGN ANY FINANCE DEALS WITH THIS INSTITUTION – THERE ARE MANY OTHER REPUTABLE AND HONEST COMPANIES WHO WILL NOT SWINDLE YOU. NEVER IN MY LIFE EXPECTED THIS FROM A BMW PARTNER. A FIAT DEALERSHIP OFFERS BETTER …

Not happy with the service. Asked for the small courtesy of not paying in a month in which I had financial difficulties and just to extend the payment period (something, that I’ve done before with other companies without any hustle) and go …

I recently applied for finance to PCP a brand new BMW 128ti.

I received notification that BMWFS would only finance 25k instead of the full …

A shockingly bad company. The service is breathtakingly awful. They took over 6 months to refund me monies due. The individuals must have zero training as they have no ability to resolve issues. No one ever rings you back. Promises are …

Called to discuss finance options and was advised there are 59 calls ahead of me! What’s going on with this company?! They’re quick enough taking money from you, but evidently have nobody to man the phones when it comes to customer services.

Absolutely horrendous and totally incompetent. Every person you speak to will tell you something different. Given settlement figure of 400. Agreed and signed. Rang up to pay, told I didn’t need to as the account was fully settled and letter …

Where do I start!!!!BMW financial… I was offered deferrals to my payments in March only to be marked on my credit score ever since! Have rang up to 3/4 times a day! Only to be either have the phone hung up or on hold for over an hour!! …

Many problems from sending me customer details for another customer to entering the incorrect mileage on my agreement. Communication is poor. Updated my agreement but they sent correspondence to my old address. Did not provide me with the …

I have been with BMW a few years now and paid my payments religiously on time and enjoyed my car. When i initially took out the PCP for my M3 it sailed through, now i have to provide affordability papers and tax returns. My new car …

The worst customer service I’ve ever experienced. Amazingly communicative whilst buying the car but once they have their money they move on very quickly. Even though my car was settled and I received confirmation, they still kept taking …

Dear BMWFS.

When this pandemic started , I was met by such a wonderful , helpful lady on the …

**BEWARE AWFUL CUSTOMER SERVICE**

i am sure if i cancel my payments to BMW you would quickly be trying to get hold …

Update to below (Feb 2021). I have handed the car back and done a voluntary termination. Bye BMW and well done, you lost a customer. …

After reading all the terrible reviews I was almost scarred to call BMWFS. However, I had a very helpful assistant and only had to hold the line to be connected for about 2 minutes. The Assistant was very helpful with my inquire which I was pleased about . Their online platform, however is rather poor.

Absolutely horrific. Traded my vehicle at a BMW dealership….signed car over as i have done 3 times before… bit of a delay the garage paying due to covid situation. I called BMWFS and i was met with nothing to do with us you signed …

I have been served by the company for 4 years. Not owed a penny but when I decided I don’t want my leased car. They went on one predatory scheme to ask me for more money. They must be reported for such behaviour. I can not emphasise that if …

So difficult to deal with. All I want to do is change the bank account my direct debit comes out of. But you can’t do that online because you need to be more than 10 working days away from the next payment date and at least 10 working days …

Shocking Customer service. The people dont know what they are on about and something as simple as getting a VAT invoice out of them is like getting blood out of a stone. Dont waste your time ringing them as you will not get anywhere. Asked …

Inept, arrogant and simply put the worst customer service I have EVER received.

I’m currently in progress with a complaint in relation to a inherently faulty, …

Absolutely diabolical, untrained newbies. I would be embarrassed to work in such a place. …

Other reviews are quite alarming, however the service for both my wife’s mini and my BMW’s has been superb. From paying our mini off early to moving payment dates to suit a change of jobs has been really easy. Couldn’t fault the service or the staff, nice, friendly and helpful.

I have been overcharged for some reason and i have waited nearly two months to get the refund even though after two months i have not received my refund yet. BMW Financial service is ridiculous services from them. Whenever i called them …

Had my car with BMW 4 years now, never had an issue with them. I’ve never needed to call them and vice versa as my bill is paid on time every time. I find it very funny when I see bad reviews on finance companies. As long as you pay your …

AVOID AVOID AVOID Absolute scammers!!!! having been a bmw customer for many many moons i had a default letter sent to me that my mini is getting collected as i have breached my contract by putting a private reg on my mini that i never …

PLEASE RECONSIDER YOUR OPTIONS BEFORE YOU BUY FROM BMW!! They tell lies to cover their own backs luckily I’ve recorded everything. They sold a faulty car to me which is CURRENTLY UNDER RECALL that accelerated without further pressure on the …

After speaking with a few customer service agents I was hopeless as nobody was assisting in solving my problem. Finally got through to Santos who helped me to resolve my issue within 20 minutes. He went above and beyond and really took ownership of the problem I was facing. Thanks Santos 5 stars only for you.

Its difficult to understand how a company can stay in business when it provides such dreadful customer service.
RE BMW REPLY: …

Shame the customer sevice does not live up to the brand. I love the cars and wil lcontinue to purchase them as I have for 30 years but the customer service at BMW Financial Services is poor. I waited online 15 minutes yesterday whilst the …

I have paid my final settlement amount in September, then I have emailed their customer service and collection department to inform that I have paid the full amount as per conversation with their advisor over the phone. But they didn’t …

Utterly disgraceful Customer Service.
I made a telephone call in order to get a settlement figure.Simple.
I am an extremely patient individual. …

Wow the past reviews say it all.
Shocking that such a quality brand has such bad service available. You couldn’t make this up, if you tried. …

Ordered a car 10 months ago and agreed contract prior to lockdown. Delivery now delayed because no response from BMWFS to dealer despite numerous calls and promises. Last time I order a BMW.

The stealership wants 9.90% APR which equates to almost £7000 in interest alone over 3 years. Tried to set something up with BMW financial services to get a more preferential deal but they were “computer says no” and unwilling to help, …

Had to write this review after reading the previous reviews and preparing myself for pain when i called them. I was expecting the worse but called them asking for a settlement figure, phone options were clear and easy to follow. a very …

Interesting that BMW Financial services will not get involved with a BMW customer services issue, even though this issue is what persuaded me to return a BMW car after 2 1/2 years into a PCP agreement. I think they like to act separate when it suits, and all together when they sell you a car.

Horrendous customer service … never again ..!!1. It has taken me 5 days to get a settlement quote. The My BMW Finance does not work the payments details they sent me eventually on email was incorrect .. Simply unbelievable