Brightlightz reviews

I have bought boxes full of their high output GU10 bulbs over recent years, and have always been happy with the quality of products, service and responsiveness. I always appreciated the discounts given for buying multiple items as well. …

Ordered three radiators and only two turned up. No delivery slip, nothing. Numerous phone calls and emails. Got ONE reply from “Carl” stating he would send another out which was a lie. …

Ordered 2 raw metal radiators from their sister company radiator outlet and paid £12 delivery premium for next day delivery. Total cost £420.
3 days later no delivery and no one answering the phone. They say all lines are …

I’m afraid a really bad experience. Ordered some lights based on the pic on their website. Received lights that were different. Emailed them repeatedly. Phoned them on 2 different numbers with no reply. Left answer messages. So they have my money and I have lights I can’t use – and NO means of communication.

I ordered five radiators with additional valves. They turned up in good time and condition. I had a small query and sent an email through their online form and had a response almost instantly. Cannot fault them on price or service.

We bought a vertical radiator from here. After around a year the paint began to bubble. Contacted them and they sent a free replacement out immediately. Fantastic service and communications from the staff.

I bought three sets of meteor shower icicle lights. I could have got them cheaper from other sources but, wrongly, I was mistaken as they are very poor. They state they are connectable. If you do connect them they give off random …

Ordered four radiators from Radiator Outlet, one delivered in the wrong colour contacted them straight away and got a response to re-deliver the correct colour the following week, it never came and now after numerous emails (which I’ve sent …

OMG!! God help you if you want to 30 day money back guarantee or the warranty cover. This company is impossible to contact, yes my lights came, they took 4 days not the guaranteed 2 days and they were exactly what I’d ordered BUT I had a …

Husband ordered 2 boxes of square lights , they sent wrong items: round ones. And although as per the terms on their website they should be arranging a collection or offering to exchange or solve this issue, they don’t seem to care at all. …

Terrible company to deal with. Delivery 3 days late even though I paid for next day delivery. Customer service arrogant and rude and uninterested in any complaints. Please use someone else who values your business. …

Absolutely terrible but it wouldn’t let me give zero stars.
We ordered some LED’s on 1st January. We received no confirmation email from Brightlightz but did receive the email from Paypal confirming our payment. It’s the …

I wanted to order a radiator from Brightlightz (they own a website called radiator outlet). MORE LIKE RADIATOR ROULETTE!! …

Don’t waste your money with this company.Bought a set of colour changing lights from them.They burnt out after a couple of months.
Sent message after message to them, eventually had a response. Will send a new …

Their LED ropelights are of poor quality. They say they have no previous cases of problems, so either they are being disingenuous or customers simply write-off the small cost and bin the product. I had the first and then a replacement fail …

Dreadful. Ordered lights and paid extra for 1st class and was then sent wrong ones, called several times and no answer with a voicemail message just saying a full mail box. Emailed with no reply so sent item back like the returns form …

We spent almost £150 on outside rope lights, with apparently a 2 year warranty, avoid this company completely, our lights worked for just under 3 weeks . I have sent email I’ve left messages because no one answers the phone, not one …

ordered some xmas lights on the 26th of nov, they state 1/2 days for delivery. still no lights 2 weeks later. sent email, with no reply and tried to call and their mail box is full. go else where.

Guess you get what you pay for. Don’t be tempted by the price, trust me. Rather spend more money and go to a reputable wholesaler. The light fittings I received have failed numerous times, I have had to send them back to be fixed, they have …

Radiator Outlet is a trading name of Brightlightz Ltd.
It seems lots of complaints on here are aimed at Radiator outlet
They seem to be incompetent unprofessional and fob you off ping ponging emails …

Had a Radiator delivered, no paperwork, Badly scratched, had been touched up previously. No way of contacting the supplier. had to install it. Avoid this company like the plague. One star is too good for these people.

Ordered 4 radiators from their sister company Radiator Outlet over 2 weeks ago, promised immediate delivery via UPS when I called to ask where they were, nothing happened, no contact from shipper etc, have no confidence in this company. …

LED aquarium light. Arrived on time, there was no confirmation email, only my PayPal receipt.
Unfortunately the light was of very poor quality, the 4 pin connector did not …

Purchased a set of stainless steel LED decking lights. Plugged them in and they initially worked. They then failed. Sent photos and had good communication via email. Over a month has passed and the replacement lights have not appeared and now the emails have stopped. £52.50 down the pan. ABSOLUTELY FUMING!

The LED’s I ordered via Amazon were not suitable for what I needed. I got an approval to return and I sent them back the next day. 3 weeks later and still awaiting a refund. Sent an email to be told “ I’ll check with accounts”.
Still waiting. Avoid at all costs.

Purchased 5 sets of lights that change colour. But they don’t. They just stay a mixture of colours. Telephoned many many times. They don’t pick up. Sent message. Sent email. No response. Terrible customer service. DO NOT SPEND MONEY WITH THEM. They are a disgrace and clearly do not care.

Not a good experience!.
Paid extra for next day delivery turned up a week later ( lights the wrong colour) totally let my customer down. …

Things must have changed – I have received good customer service. I ordered a strip of lights which were mistakenly in the wrong colour. I emailed Brightlightz who sent replacement lights, followed up and sent further bits and pieces for connection.

DO NOT USE THIS COMPANY (THEY OWN RADIATOR OUTLET)
Placed an order Tuesday evening order confirmed delivery 1/2 days item in stock – get a text message yes a text message saying it would be the 17th now, so …

Tried contacting these guys to order an item – lost count of the number of calls we made over 3 days. Finally got through with a promise to call back. Never happened.

I wish I’d read the other reviews before I ordered, thus company is a joke, they shouldn’t be trading, no response by phone or mail
I have asked for my money back, stay well away

bought some led strips looks like the’ve soldered three 1 metre lengths to make a 3 metre. It failed and now wont answer the phone or answer emails. Dont bother worst customer service ever and cheap stuff not worth the hassle.

Package arrived on time, but contents weren’t correct. So far failed to elicit any response from Bright lightz via email or phone. Can’t use the lights without the correct transformer

Customer service is disgraceful… They take your money, supply faulty goods and then refuse to answer thew phone or reply to your emails. Do not risk using them unless you are happy to loose your money and be treated like a fool….. BEWARE !!!

Absolute shambles, it is impossible to get hold of anyone regarding my order which has not been fulfilled. They’re bordering on criminal and something needs to be done by looking at the other reviews.

Very shady company. They don’t answer the phones or respond to emails but are quite happy to send you incomplete and wrong orders! Extremely poor quality items just to top this off.

Don’t order from this place, If you have an issue they won’t answer the phone or reply via email. Pay with PayPal and file a case if you have an issue then they will respond. And still with no proper answers.

Several purchases from this retailer have all been excellent quality with a level of service which is amazing. Help and advice always given freely and problems solved instantly. An example to all internet retailers.

Avoid,don’t answer any calls whatever time you ring or answer emails,order from bright lightz(unit 15),but come from next door unit 14 strictlyleds,when you look into it,as they sent me wrong type off 15mm leds,looks like if what you …

Delivery failed. Can’t speak to courier company. Called radiator outlet and it’s just an answer phone. Won’t be using them ever again

Shocking company I ordered a radiator from their sister company radiator outlet paid upfront and expected delivery 1-2 days as stated on the website a week later still no delivery tried to call with no option to speak I left two messages …

Probably one of the most competitive lighting retailers on the Internet. However if you have any issues good luck, they never return your calls and don’t email you back.

Bought approximately 20 LED from this company in 2012/13 and have now just three years later replaced the last one. They were absolutely terrible. Buy cheap get cheap. Would never buy again from Brightlitz. False economy.

Part of the radiator outlet group. Do no ring this company as you will be charged 50p per call even if your call is not connected to an operator.

Worst experience ever never tell the truth keep well away terrible customer service we are a big recovery company and they won’t replace a light there loss as I run many trucks and would have brought more lights. There loss I go elsewhere

Ordered today, no confirmation e mail for order. Very very poor, let’s see if I actually receive my
Items

Lights arrived faulty, sent images of faulty goods but still no replacement or contact. Do not use this company.

Don’t bother. Bought Christmas lights.
Worked first Christmas second Christmas less than 50 percent working they would not replace because they said guarantee is for six months only . What a joke of a company

Absolutely no customer service. No one answered the phone, just voicemail and email response was an absolute joke. Awful

We have used Bright Lightz many times for LED panels and their service is always great! I would recommend

Avoid! Run a mile! liars cheats and rude. Non existing customer service… this includes same company radiator outlet..

Worst customer service I’ve ever known, messed me round for 9days, never received anything then just asked for a refund, cowboys!, stay well clear!!

Never order from this company… Don’t answer when u phone them and no contact from them…. Be warned.

AVOID AT ALL COST , they deliver seconds then agree to collect and never arrive ,,JOKE COMPANY

Very bad customer service would not recommend a tall

Very ignorant on the phone will not help me resolve my faulty items that I purchased of them

Have never answered the phone or acknowledged email, suspect it’s a sham company, avoid.

customer service is TERRIBLE and they dont answer the phone AVOID !

Wrong item sent, no answer from emails or phone – avoid.