Broadland Housing Association Limited reviews

Brought my first property through Broadland housing, shared ownership.
I’ve had nothing but problems since living here, I listed all the defects when moving in, I’ve lived here for a year and a half and still waiting for these to …

Communal service charge is ridiculous. 20.98 a month for bedsit for communal electric alone. For 31 bedsits on site way over 7000 a year. The lights are only on over night. The meter cupboard lights continually come on as ppl pass by. And …

Moved in to my property in September last year,in Oct the tiles fell of in bathroom called broadlands they sent someone to inspect it, promise me it would be done before Xmas lol Dec nothing march got an email we’ll be there nothing sat in …

Never replied to my question about a repair that’s been cancelled several times 😞 …

Skeme manager lied to me don’t believe anything that they say and rip you off on commmunil charges

I have been a tenant of Broadland Housing for just over four years. They have been great and deal with any emergency repairs quickly. Other more basic repairs do take a long time but this is to be expected when they have so many …

YOUR OUT OF HOURS SERVICE IS S**T!
YOUR CALL HANDLER CLAIRE REFUSED TO SEND A PLUMBER FOR AN EMERGENCY LEAK FROM THE TOILET CISTERN. WATER ALL OVER THE FLOOR, SLIP RISK, PLUS A HEALTH RISK …

Bodge job broadland, always an issue when a Tennant needs help. No heating for 2 weeks, booked on tenants online and wanted to fix it in a month. Called them to try and get a repair sooner which they did do but no one turned up or called to …

Had a wonderful meeting with 2 staff members. I was promised an email within 24 hours and I received it in less time. excellent customer service

They refused to fix my boiler even tho it’s broken 3 times in 3 months! Sitting in the cold! Got work in the morning, this is now giving me mental health problems 🤣🤣 gotta laugh terrible company to rent from took them 12 weeks to fit washing machine fitting in my flat even tho it’s their responsibility to fit!! …

Broadland staff come over so sweet and helpful , but they are not . That are worse than useless they are lazy and couldn’t give two dams . The service could improve by simply returning a phone call all .

Broadland have always been super helpful, sheltered us when we were in need, been entirely appropriate with the way that they conduct themselves and have provided a much better landlordship than I could have ever expected. So lucky to live in a country where what they are able to do is possible. Life savers. Thank you so much.

Tried looking at and using the website it has changed and is now pointless as i can’t access and view things that i used to be able to. What has happened to Broadland H A it used to be fantastic but now i seem to feel disappointed by it. …

Very Very Unhappy About The Service. 7 Days No Hot Water, Where I Live They Kept Playing Up From This And That. No Engineer Turning Up. 3 Children’s And 2 Adults And I Am A New Tenant As Well. I Took The Keys On The 22 August 2018. They Are …

absolutely awful never sort out repairs ignored that I have health issues and my flat is damp full of mould and the house incredibly disrespectful people above property.

Excellent service and has always been helpful and efficient for me, had a few repairs all dealt with in a timely manner. In my opinion Broadland go above and beyond for their tenants.

I’ve had several bad experiences
With broadband housing. Due to
Incompadance and rude staff members.

Why has my review been blocked? I’ve tried a number of times to post it. I really feel that I’ve been treated appallingly by my Housing Officer – she called me recently telling me that I might possibly be evicted…
This is seriously affecting my mental health.

i am dissapointed very bad with broadland as they never do anything racist always when i ask to do something they never do ,I call them yesterday told them about boiler doesn’t work and they don’t come straight away so can u fix your …

I am very happy with broadland Housing there are all helpful and friendly and very happy to see you to decuss any thing you want help with

have got a flood in my kitchen , called and was told that a plumber would be sent right away ,now its the next day cant use my washing machine or kitchen sink ,no plumber to be seen

I cannot put into words how disappointed I have been not just by the housing officers, staff, and people on the phone. The whole company needs a complete rethink on communication skills and a little humanity wouldn’t go a miss.

Absolutely appalled I’ve been on the phone trying to get through to out of hours emergency because my boiler yet again is not giving any heating my house is freezing also having 2 under 5’s this is now the 5th time and still not had my …

Diabolical !! Repairs never done months down line and want a call back, dream on.. wouldnt wish broadland on my worst enemy.. and that’s saying something …

Very rude

Positively the worst company to rent from for out of hours service.
Central heating system not working and NO back up heating. Are we living in the middle ages or what!!!!

Good helpful staff,easy website to use.

Spoken to like a bit of dirt when in a crisis. Let’s hope they don’t find themselves homeless, hey?!

u are discusting people with parking tickets ,steel money from people thats all u can do ,i will leave soon this house cas u dont explain anything about it and then i get charges to pay money .

Shocking they claim to build communities and help familys well they moved in a nightmare tenant next to me, they where braking down cars all hours of the day, they had one space but allowed them to park 4 cars blocking everyone In. We …

Report repairs dont act on them

No complaints… yet.