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Write a ReviewMay I say “Thank you” to the revenue team – especially the leader. Incredibly empathetic and supportive. Assisted with a Council Tax issue, resolved quickly and most importantly with putting my needs and situation first. 10/10 service, easy …
BDC computer services must have been designed by a Muppet Trying to pay a brown bin invoice is ridiculous There should be a complaints HOT line manned by many people. The invoice number they issued is NOT recognised by any Auto service and trying to talk to a person is impossible
just spoke to an extremely helpful lady who made the process of sorting my Father’s council tax due to a family bereavement an easy and painless transaction. She really went the extra mile to talk me through the online process. She was very helpful and caring.
Tried to pay Council Tax online. Issue is that Bromsgrove and Redditch websites used to pay tax don’t work and cant be accessed. In addition to thi, their helpline is constantly busy for hours. Presumably because no one can pay their tax …
Since my husband walked out after I was diagnosed with cancer and had a stroke I have had to rely on my landlord to take my bins out, as I can not do it myself. I rang the Refuse Department today, and I now have been given a service whereby …
I have lived all over the UK and BDC have to be one of the most incompetently run councils in existence. From major projects like £3m on repaving the dying High Street with most shops closed or struggling with rates, absolutely crazy. The …
Very efficient telephone conversation to arrange collection of bulky items from my house. They were collected the very next day. Good value and great service. Thank you!
I constantly find myself complaining about the bin men , every time they empty the bins they leave a mess behind them . They walk over the spilt rubbish rather pick it up and put it in the back of the truck.They don’t put the bins back …
Not user friendly difficult to hear what they are saying I prefer to speak to individual when dealing with money
You tear your hair out trying to get any resolution from BDC.
tried to register my son (disabled) for council tax with Bromsgove Council today only to be sanctimonously dismissed by one of their employees who was so rude, abrupt and condescending it was an embarrassment. This council and its employees are a disgrace!
Endless options for over 2 mins, then just tinny, annoying music.Don’t expect to speak to anyone for at least 10 minutes on a good day.
Awful!
Second week bins not collected
Van drove straight past
nightmare to get through but when got through could not have been more helpful
phone lines are too busy can never get through to you .
really bad phone system, hard to navigate and inaccurate
Staff are very difficult to deal with
Unhelpful & not user friendly,
20 minutes waiting on the phone
Bad joke
Council for it and the information contained
what a joke