Burnley Borough Council reviews

I have never dealt with a person of such rudeness, they need to realise we are paying for their services and should be treated as people. Dealing with them, you could clearly tell they felt it was an inconvenience to them even having to …

Not even worth a star but have to give it one anyway. Do your jobs and people may feel different but when I’ve had glass all up the road when I live in a prime dogwalking place with a school and nursery at the end of the road and its been …

If I could give a minus number I would. The people who work at the council fail to realise that they serve the residents and business owners of the Borough. They are NOT doing us a favour when dealing with enquiries. The Burnley Council, …

I cannot fault Burnley Council one bit! I bought a house on Gannow Lane in May. On the day I moved in, I had an issue with my downpipe leaking water all over the brickwork. I rang up and was told by someone that it’s basically my house, my …

I can not speak highly of this council as I have lived in other authorities and had poor service so know what that is. All the staff I have spoken to have been great ambassadors for the town of Burnley and have been friendly and helpful . I …

Rebate number ending 2776
Submitted on the 15th August you advised me ,10 working days for my money you’ve stolen without formal instruction via email or post to be returned due to …

I have just arranged for my Christmas tree to be collected and was provided with excellent customer service. Thank you

I’ve had terrible experience over a 4 month period with Burnley council, nothing but ineptitude from my first of ten phone calls & website reports to the last.
I’ve phoned Streetscene & the cleaning service reporting 2 different Fly Tips in …

Been trying to contact these for the past month regarding my sons school application gave me 3 different numbers of pupils officers! no reply what’s so ever the council worker on the phone very unprofessional can’t solve my problems just keeps saying call that number what a joke !

I have just called up to report my bin stolen last night, I got told I had to pay for a new one, but the man who I spoken to, he said it’s my housing (Calico Homes) problem, but I just phoned Calico, and the man who I spoken to, he said …

Wait on phone about 35 minutes to talk to this rude and unhelpful advices, send me a letter to pay £28.77 from last years but i have not seen in writing in the letter, that was for last year was in big words you have missed another …

Useless, they messed my council tax up when I reported a change. Ive always paid my council tax, never missed a payment in all the years I have been paying this which, is a lot! Brought this up with them, they weren’t interested as long as …

I am fed up with being discriminated against for living in a terraced house.
Burnley Council no longer get their roadsweeper to come around the back of our terraced houses since the alley gates were fitted 8 years ago, so the weedkiller …

Attempted to claim grant for losing income after self isolating due to being positive Covid-19 . The council system for uploading photographs in the application doesn’t allow you to. It also has a fault when you attempt to “describe” the …

Quite happy to take my money for council tax which pays for all the services you supposedly provide and I genuinely miss one collection of refuse, report as per advised, receive an email to say will collect within 48 hours! No show OF …

Fantastic building to see very ornate… A fitting site for Burnley Borough Council (OUR TOWN HALL)

Generally a pain to deal with. Several times the waste team have come and emptied some or my recycling bins but not the others or left textile recycling behind. Street scene and other departments seem to take their time responding to emails …

I got sorted out very quickly
I am now Happy
Thank you

ABSOLUTELY DISGUSTING,,IGNORED PHONE CALL 1HR 10 MINS,,NO HELP WHAT SO EVER,,,ABSOLUTELY BLOODY USELESS,,INTERNET INFORMATION, JUST AS BAD,,,,JUST RECORDED INFORMATION,,,TYPICAL,,IF ITS THE OTHER WAY ROUND,,YOU OWED THEM,,THERE ON THE PHONE …

Another year over a hundred pounds added again to my council tax bill it was over two hundred last year, I work my wages have not gone up for years, do those that decide whether not to consider the tax payer circumstances. austerity measures thought up by political vegetables.

I have EU driving licence gov.uk clearly mentioned I can drive taxi on Eu licence I passed my taxi test pay all the fees after taking fees a person told me I have to change my EU driving licence to UK driving licence Burnley council have their own rules they don’t fallow gov.uk very disappointed

Three long waits for someone to answer the phone, 20 minutes each time. Gave up in the end and contacted the local MP to see if they respond to a letter from them. What a dismal experience.

Appalling service to trawl the website and then be on the phone for over 10 minutes listening to excruciating opera singing..still no answer from phone call tried accessing the forms available which again wasn’t helpful ..just put someone on switchboard and be more accessible…very frustrating …

They just want money money money and money even if your not in the property. They will keep billing you for the rest of your life. Then when you ring up to talk about it. They tell you get legal advice. Complete jokers.

The staff are great and very helpful however, the call system is shocking. The telephone number/options for council tax has you going round in circles.

Absolutely disgusted by how I was treated today by councils streetscene dept, paid for bulk collection but because I put bed base instead of mattress they refused to change the order and still charge me, it’s no wonder people fly tip, oh …

Business rate department, Absolutely shocking, They completely ignore your emails, calls, text messages,
Housing department, completely the opposite, Prompt, Honest, Genuinely want …

Well where do I start still waiting over 12 months later for an answer to when a garage will be ready in Worsthorne, agreed to rent spot but still waited 6 years plus on waiting list must have been forgotten

I was extremely impressed by Anne Black in dealing with my queries about ground rent. She couldn’t have been more helpful.

Trying to book a waste collection, recording suggesting complete forms on line, what a load of rubbish!!

Nobody gets back to you even after leaving lots of voicemails and sending emails. It’s like a black hole.

Shocking incompetence. Absolutely abysmal. Council tax are a nightmare to deal with.

They can be hard work, (Like any council) but persevere with them and you can go very far and receive the answer you want you hear☺

Trying to re-order a recycling bin and the Form “unavailable” how are you supposed to order one when you work and can’t get into the office.

I deal with a lot of councils (Business and Properties) and Burnley ranks close to the bottom. If you are looking to start a business look elsewhere

Awful service to use. Always cuts you off.

Waste of time just get passed around

Always responded efficiently.

Ok

Rude on phone …!!!

SORRY

From Monday please himself stay at your jobs so please area on the Football is …