Carole Nash reviews

Easy to get a quote. Needed to phone direct to specify my security, as they weren’t listed in drop down menu, then was sent my policy by email. Had to ask that they correct the date of passing motorcycle test AND correct date of passing car …

Scumbag company, insured with them for years and they started charging me admin fees which were more expensive than the actual policy to add more vehicles to my policy and for changing they also charged me another admin fee for removing a …

Tried adding a motorcycle, but people on the phone were just incredibly incompetent, so why bother calling up? I was told that it’s impossible to add no claims bonus to my quote – that’s a first one I had. Do not recommend, if adding motorcycle is so cumbersome, I don’t want to think what their claims process looks like.

.CHECK YOUR POLICY CAREFULLY
These are the unacceptable face of motor insurance
Park to one side the difficulty in actually talking to someone … literally …

***********************************************AVOID THIS BROKER OR PAY THE PRICE!!!!!!!!!
*********************************************** …

Rang up to notify change to a personalised registration, charged £35.00! “Admin” fee for what was 1mins worth of work! Had no choice but to pay at the end of the call as had already swapped with DVLA. Surely this is just part and parcel of …

I just payed a motorbike insurance through express insurance service witch is also provided by Carole Nash and they have discounted the money from my account but no document was sent, no certificate, no policy number, nothing! I really think I was scammed, don’t trust this company!

Don’t use these con men, cancelled my policy and demanding the policy paid out in full or bailiffs will come around for them cancelling my policy due to, wait for it…changing my job title which I notified them in the first place or they …

Avoid like the plague, got quoted tvia compare the market, Carole Nash took my money, then there was a problem, took ages to get through, I cancelled over the phone, and should receive a refund within 7-10 days, a week later I get a policy …

If you have an accident don’t use their solicitors for any claims. Admin people deal with it and won’t fight for you. All they want to do is get the claim closed. I was told if I didn’t accept the low offer then they would stop representing me. Refused to negotiate

Doesn’t even deserve a star!
I had a phone conversation on 23/01/23 with an advisor about a refund …
After a few minutes, the person hung up on me, as I’m foreign I assumed they …

Insurance quote £75 per year.
Cancellation fee £63
They can’t send me invoice to pay final fee, they can’t call me, never answer on …

I have asked Carole Nash to delete any account my son had with them and to let Close Brothers the same too. I have been asking for a couple of months now. They have done nothing and I am still receiving Default Notices for my son who passed …

Disgusting service. Quoted on line £214.65 and told on line valid for 28 days, called up after 2 weeks (14 days) and told on phone cheapest they could do was over £260 as prices gone up despite on line saying valid for 28 days! …

Rang to cancel renewal 10 days before , told payment had already been requested from bank as it their policy (fair enough) so they would refund, 3 weeks later no refund, contacted to be told the policy was still running and for proof I had …

Avoid these shysters at all costs. I had a policy with them and needed to cancel due to a change of circumstances. They charged me £72 for the cancellation. It’s impossible to contact anyone on the phone and their ‘live chat’ system isn’t …

Called to amend policy to include business use less than 24hrs after taking a policy out. They were unable to offer this so said they would cancel with a full refund. Turns out they didn’t refund the policy and now are only partially …

Wish I could give them zero!!! Avoid at all cost, they are out to make a profit & lie about other quotes from other companies. Awful awful company

This is a terrible company to deal with. My relative has had a accident recently and there is no email correspondende avialble, if one rings custormr service, it just goes to Kindertons accident mangement. They are unhelpful and avoid them at all cost!

Had an accident last week & was initially told that my bike would be collected & a replacement bike would be delivered within a week! After a week of hearing nothing at all, i rung back & was told it could be a month or so till they collect …

Hi just insured my car this morning first year this company great service Alan who helped me with my cover really helpful great service many thanks Alan 👍 …

Absolute rubbish company, avoid at all costs, cancel insurance, and don’t inform you. Worst insurance company ever.

they tell you that they cannot insure you without adding the roadside assistance which my new insurers say is not legal.
they renewed my policy even after i explained about the modifications on the …

wish I had read reviews before signing up…
only days into a pre paid annual policy and knowing won’t be renewing!

Very rude workers there and not helpful at all. They make it extremely difficult to communicate with them and I strongly believe after several phone calls they intentially mess around with their clients. They decided to write off my bike …

This insurance broker is out there for your money no name of customer service. NEVER take a policy through them.

My Ducati broke down in Germany the helpline was really good with regular updates and check ins. Recovery by german ADAC took a while but I can’t blame the insurance company for that they did their best to get them there as soon as possible. Overall very satisfied with the handling of the situation by Carole Nash

I would give no stars but can’t. Save your self the hassle and don’t use these scam artists. Had insurance with them for 2 weeks and 3 days. Sold bike due to financial issues and needed money to be told I was going to be charged £60 to …

I’ve had 4 motorcycles insured with Carole Nash for 5 years. It was fine until I considered buying another bike and called for a quote. They said it couldn’t be added to my existing policy so I would have to cancel that and take out a new …

Carole Nash used to be known as a good insurer. I took a policy out with them only to find that they give their name to any old charlatan company who’ll pay a percentage. My policy is actually with Markerstudy and if you look, they have exclusively 1 star reviews. Thank you so much for looking after a biker, Carole Nash

Chose this lot from Compare the Market and the worst service you will ever encounter. Going to their site from Comparethemarket the insurer was Zenith and paid the premium in full even though start date was 30 days off. …

After being deverstated about my bike being stolen. 2days on I’ve chased carole nash to process claim only to be told I’ve got to wait for call back. So left with no bike no cash n worried about it all. Not what I wanted from long term insurance company.

Insured with them in March but impossible to get hold of post agreement. The chat on the page does not work, when you call there are multiple automation ID’s you have to negotiate. When you do finally get to speak to a person you discover …

I insured my 125cc Scooter at 01/06/2022 paying £106…
I cancelled after 43 days : £40 cancellation fee, £23 refund 🤣🤣🤣
£40 for 43 days !!! …

Absolutely terrible insurance company. Like a lot of other reviews on here this company really don’t like change of bikes. …

Carol Nash customer service used to be outstanding however based on my last three interactions they are appalling. Asked to change my policy mid year to a new bike and they wanted to charge over twice the previous amount and a £30 admin fee …

been with these guys for years with same scoots so had no reason to call, had to add new scoot so tried calling, absolutely shocking service, call and quote was juggled around by clowns, bad call quality from outside uk with incompetent and clueless staff, utterly exhausting, will go elsewhere next time, very sad

COMPLETE WASTE OF TIME……..Insured my car on line and paid in full. 1 month later they cancel the policy stating outstanding money was due and it wasnt. Rang to complain 9 times – not one person has responded. Registered an official complaint with them and contacted the Insurance ombudsman.

Bad company.Had confirmation by letter of premium.Tried to charge me nearly double.Advisors could not work it out and said will ring be back.Still waiting.Was from a well known price comparison site.Stay away.Would give no stars but not possible.

AVOID AVOID AVOID
There’s more chance making contact with a seance!!!
Simply terrible. I requested a quote online and received an auto email at the …

Called for a renewal quote and spoke with Francis – I gave up, clearly the staff here need some more training – Useless! Carol Nash Insurance won’t be getting my business of a recommendation in a motorcycle group of 180 members that I run, …

The policy set up was quick and convenient. Cancelling the policy due to selling my bike cost me £56.88. A lot to fork out for cancelling due to the sale of the bike. I’m sure it was in the fineprint somewhere probably on page 99

Initially I was happy with the cover but I wasnt aware that you have to take out the breakdown cover with every policy, I wouldn’t mind but the company that provides this is Carole Nash themselves!! Just another way of squeezing an extra …

Don’t waste your money with them. After buying a new bike I phoned to adjust my policy. They couldn’t swap the bike on my policy so offered to cancel my policy for free and then let me take out a new policy. I was then quoted £2000 pound …

Very friendly Irish-based customer service. Easy to contact and answer any questions I had. I am very happy with the service and the policy offers in my view good value. …

Rubbish rubbish website and sales process. I filled in all the information online including my driving life story and clicked for a quote. I was given a quote but without a price and asked if wanted to buy? As there was no price or full …

AVOID CAROLE NASH
Phoned to cancel my policy, told me I had a fee to pay nearly 40% of the whole premium! They when I said I wasn’t prepared to pay the fee they lied and told me …

Utterly useless.

For two days now have I been trying to get an MTA sorted on my policy, simply …

Having recently sold my bike I contacted Carole Nash to cancel my policy. The policy was paid in full when I took it out. I had £22.13 to be returned but was then told I would have to pay £17 to cancel it. £40 broker fees for a few button presses. Not impressed be careful when you take it out.

Rang to get a quote for one classic bike and one on a q plate assuming the company was au fait with this sort of insurance advertising widely in the motorcycle press. …

Was happy with carol nash but will never use again I have been lied to ripped off and and told I didn’t get told I was getting a refund when I did a letter telling me so was also sent in error this was a good company that has gone down hill and I no longer trust thankfully I wasn’t in a crash if this is how they treat repeat customers

Buyer Beware…
Extremely disappointed that having been a bike insurance customer for many years i extended my loyalty an took out car insurance with full payment in advance. …

Happy with my renewal though I’d prefer it was cheaper (who wouldn’t I guess). Usual great service and bit held on hold for an age waiting for an agent to take my call. Would be great if there was a freeze option on the policy as I am not …

I really cannot understand what has happened to Carole Nash. I have insured with them for many years and have found them helpful and competitive. My 6 wheel policy was auto renewed. I rang them, before old policy had expired, to say that I …

buyer beware. i had a multi bike policy and declared modifacations on my second bike, after 3 months they cancelled my whole policy as the carole nash agent i spoke with had failed to declare the mods to the insurer, they did fully accept …

Please don’t use this company , only left 1 star as can’t leave no stars
They just auto renewed my policy and switched companies taking policy from. 88 pounds a year to 188 pounds a year ! No consultation whatsoever …

I was always happy with Carol Nash. Like any business success is based on customer service. My policy autorenewed in 2020 without me taking notice (my own fault). Policy went up hundreds and also excess though the roof. I had no claims or …

Tried to set up a policy online but the session timed out and a message said the policy was not set up BUT they took the deposit payment. As I thought the policy was not set up, I tried to set up the policy again and the same happened so I …

I worked for this company for four months and honestly I have never experienced such a poorly ran company than Carole Nash. The Management is a joke. Jackie who is the Customer Service Manager really needs to get some proper management …

I received a great service over the phone but I think I paid far too much for what I wanted. e.g. I paid £150 two months ago for my bike cover but then I bought a second bike (historic vehicle) and paid a further £300 plus with a £20 rebate …

So far so good. Haven’t used them to make a claim (hopefully I won’t have to!) so can’t comment on that aspect of their service, but rather the efficiency in purchasing the car insurance cover. The online purchase system was straightforward …

Terrible company!
So I sell my bike a couple of months before the renewal date, call them to advise them of this, I wasn’t expecting a refund but the cheeky sods actually charged …

Don’t use. Had 12 month insurance wanted to cancel after 3 months due to change of bike wanted additional £50 To cancel. Automatically renewed following year ( apparently this is in small print terms and conditions ) when asked for refund as not requested got charged £35 admin fee. Rip off merchants ! !

I wasn’t happy with the service at all. I had an accident which wasn’t my fault on Feb 2020. I informed my insurance company about it and use the solicitor they provide me with as I had legal access. The 3rd party took almost 3 months to …

Terrible company! I took insurance with these people for a 125cc scooter, recommended by a friend. I rang up Carole Nash to update them of me passing my full motorbike licence and was informed that a £40 admin charge would be enforced. I …

I used the online chat system to make an amendment to policy and it was done instantly and a partial refund promptly arrived.
I was worried about the low scoring reviews, but my experience was faultless, well done guys 👍. …

I was contacted by Carole Nash after taking a policy out with them about a claim that I had in 2016 and I needed to contact them. I rang and explained that it wasn’t a claim that I had made it was one on my partners insurance so didn’t need …

Awful company to deal with..I will never use again. Seriously inflated renewal price and charged me £50 to leave them after I bought a new bike. Then had the gall to say they would sell an outstanding balance of £8.23 if I didn’t pay the …

have bike insurance with them, made a claim on 9th august and still waiting for answers on my claim. tried several times to ring my insurer through them and email with no response, sent paper work and relevant items they require, parcel was signed for but still nothing 😡 …

ZERO STARS AVOID THIS INSURER! Ridiculous service. They charge a £35 brokers fee every single time they speak to you, even when you specifically ask about hidden charges they tell you there will be none then charge another £35 brokers fee. Shameful

canceled my insurance after 3 weeks sold my bike, been charger for cancelation fee thats ok happy with that! {£50}and they charged me extra for brokers fee which is around 25% never new that there is a brokers fee charge!!!! when you cancel your insurance………from £130 got only £51 back ::::{{{{{

The insurance premium and cover worked out well for me this year and I liked the additional aspects that Carol Nash Offered – although one or two things are not made available to me under the actually policy I have. Before I took out the …

Could not leave no stars so had to give one but not even worth that! Wish I had read the reviews before entering into business with this shambolic crew. Went through Compare the Market for car insurance. Everything seemed ok and I paid a …

What a joke !! recently passed my bike license after having it for more than 7 years living in Cape town , it had expired and when moving here i was unable to exchange it having to re do my license , having passed it not long ago, I was …

Its a shame but as the reviews show they appear to have gone down hill in service (been with them for years on and off). …

Just like most the comments here, long time customer and treated like trash ! there underwriters never seem to support a change of bike so you are forced to find a new polocy at your expence of cancling the curent one ( 5 times this has …

Having changed my bike a few weeks ago, which happened to coincide with the renewal. I rang them up and asked to provide a quote for the new bike as the bike on the renewal has been sold. They couldn’t find my bike on their system so told …

Simply one of the best insurance companies available.
I have had my classic car insured with Carole Nash for a number of years now, thankfully I have never been in a position of making a claim but each year the …

Dismal. Stay as far away as possible. After I paid upfront for a year, they sent me a form to give my bike dealer to sign, confirming the value of the bike (which was already clear as it was brand-new). They then sent me an invoice for an …

Opened a policy last April and in July decided to buy an additional bike.
Not wanting to have two policies I decided to stay with Carole Nash and get a multi policy …