Castle Leisure average reviews all over the web

2.3
Total Reviews 80

Average reviews from all platforms

Average Rating 2.3

Average reviews from all platforms

  • 5.0
    10
  • 4.0
    10
  • 3.0
    11
  • 2.0
    11
  • 1.0
    38
Castle Leisure reviews breakdown:
Google
2.3
80

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80 Castle Leisure reviews on Google

OL
Oo L 7 months ago on Google
( 4 out of 5 )

Beautiful sports hall and great for badminton. Nice and new, clean overall. But one downside is this centre is not great when it comes to hydration. There’s only one water fountain by the sport hall on the 2nd floor apart from one by the …

LH
loye hsiao 7 months ago on Google
( 2 out of 5 )

The sports courts are good in terms of lighting. But there are few holes in the badminton nets which need to be changed ASAP. The receptionist is really rude and unfriendly. He didn’t allow us to get in. We waited for 15 minutes at the entrance. Wasted my time! Better go when this guy is not at reception.

SD
Steve Danwwn 7 months ago on Google
( 5 out of 5 )

I don’t really go to the gym much but the Moroccan cafeteria there is my favorite, I have tried almost everything, food coffee, smoothies and protein shakes; 5 stars. They should have them as receptionists.

JW
J W 7 months ago on Google
( 3 out of 5 )

This was a good gym to start out with, but I ended up rarely using it. I had a bad experience on the gym floor with another gym user, and couldn’t find any staff to help. They were either discussing with their friends on the gym floor, or …

YY
Yang Yu 7 months ago on Google
( 3 out of 5 )

Good swimming pool in terms of water temperature and cleanness.

In the gym there are simply facilities that aren’t working well. I have hurt my …

EY
Elliot Yates 7 months ago on Google
( 1 out of 5 )

Had better experiences smacking my own head against a wall than speaking to the receptionist here. Staff were rude, low-key hiding from customers, and were acting like they didn’t want me to spunk my life savings on a slither of time in …

S
southamericanlad 7 months ago on Google
( 1 out of 5 )

On Monday, February 6, 2023 around 3:30 pm, when I was in the gym, someone broke the lock on the locker and stole everything; backpack, pants, jacket, keys, iphone, wallet with cash and contactless card from which they used to buy gadgets …

LB
logan brown 7 months ago on Google
( 1 out of 5 )

the worse customer service and ableism i have experienced so far (as a disabled person trust me i have experienced a lot of both those things, so this is saying a lot that this place was the worse). My disability was mocked by two members …

BS
Bradley Skingle 7 months ago on Google
( 1 out of 5 )

Dirty gym full of broken equipment, have cut my hand several times trying to use cable machines because handles are smashed. Filthy gym floor covered in dust and dirt.

KD
Kenan Duran 7 months ago on Google
( 4 out of 5 )

Swimming pools are great, both for parents and children, kids pool is 29 decrease, big pool 28 degrees very warm and clean place. I wish diving was allowed for kids training. …

GM
Guy Meabe 7 months ago on Google
( 4 out of 5 )

Well equiped gym and swimming pool with sauna. Relatively busy, but clean. A very diverse public. You may need to request some gym equipment from the staff office. Other than that, the gym is being kept in good condition and tidy. …

DS
Dave Selkirk 7 months ago on Google
( 3 out of 5 )

Great local fitness/leisure centre. The pool and sauna (which is what I go there to use) is clean and at a good temperature. The showers are great, with a really good pressure! I had a look at the gym and the studios too, they look good. …

CK
Chirag Kumar 7 months ago on Google
( 1 out of 5 )

Absolutely shocking attitude from the majority of staff who are dismissive, rude and incompetent. Following the staff being unreasonably aggressive during our last visit, we cancelled our memberships on the spot. Not sure who is ultimately …

AG
Alex Grace 7 months ago on Google
( 1 out of 5 )

Awful gym, old equipment, ram packed at all times, understaffed, swimming pool is unusable as its rammed and not managed, sauna doesn’t exist, lockers are all broken, lack of equipment and the app is useless and to cancel your membership is extremely difficult and laborious! DO NOT GO HERE

MB
Mhret Berhe 7 months ago on Google
( 2 out of 5 )

Hi my own experience is most of the staffs at the reception are very rude and not friendly at all. The only reason why I come there is because it’s convenience to my area. They are not welcome I really don’t like going there. The pool is beautiful, I enjoy going to the swimming the places are amazing.

A
Annie 7 months ago on Google
( 1 out of 5 )

Customer service is appalling – receptionists are utterly rude, unhelpful, miserable, angry, lazy and unprofessional.
Send them all to the anger management & customer service courses or send them …

YM
Ya Ms 7 months ago on Google
( 1 out of 5 )

Now pool and facilities which is nice, but ots all down hill after that. The website to book stuff is horrendous, staff are generally unhelpful and unknowledgable, lessons rarely start on time (usually 15 mins late), usually finish early (5 …

BB
Brigi B 7 months ago on Google
( 5 out of 5 )

I like to go to this gym, however I can see the cleaners don’t do their job properly, soon it will get worse and worse if they don’t fix this problem. Some of the workers, with all my respect, don’t speak English at all. No wonder if they …

MB
M B 7 months ago on Google
( 1 out of 5 )

The gym equipment is so old and broken, it feels like you are working out in a 3rd world gym – not worth its money. Go to pure gym which is 24/7, has the newest equipment and is CHEAPER

TB
Thaina Batista 7 months ago on Google
( 1 out of 5 )

I have gympass and the staff couldn’t sort out how to do my check in, even tho I pay for gympass and this gym is registered on gympass they were acting like I was begging them to go for free.

RN
Ron Nielsen 7 months ago on Google
( 5 out of 5 )

The general manager Chris Yearley is doing a fantastic job. There has been a massive improvement with staffing. The gym refurbishment is amazing and instigated by the feedback of members.

NS
Nat Steele 7 months ago on Google
( 4 out of 5 )

I’ve moved to the area recently and have been taking advantage of the free “gym and swim” offered to Southwark residents, and have just finished the course of free swimming lessons on offer. I’ve had a really good time so far! There are a …

TP
T Pu 7 months ago on Google
( 2 out of 5 )

Excellent, modern facilities in a great location, let down by poor management. The reception staff looked totally bored and inconvenienced when I wanted to enquire something, despite there being no customers before or after me. The men’s changing rooms smelled unclean.

CP
Charlotte PARIS 7 months ago on Google
( 4 out of 5 )

Only used the badminton courts (4 of them available for booking), good surface , bad lights with blinding spots. Great parking for cycles upfront, swimming pool seemed compact and busy.

RW
Robert Walker 7 months ago on Google
( 1 out of 5 )

I think most of the staff are generally not happy with the job, wages whatever the issue is but be carefull with any kind of verbal
criticism as this could be met with having an attitude problem, i think this is how some of the staff lift them selves from the despair making an issue of nothing.

AJ
A Jay 7 months ago on Google
( 1 out of 5 )

Very good pool, but gym equipments very old Rusty and dirty which I think it’s not fit for purpose looks like there over 20 years old

BW
becca wells 7 months ago on Google
( 1 out of 5 )

The Gym is old, filthy, smelt like feces & half of the equipment was rusted stiff. The pool is grimy & has a bad rep for this. Even walking into the center their was mess & mud on the floor posters fallen down & not picked up, rude & …

MA
Michael and Julie Bowell 7 months ago on Google
( 5 out of 5 )

Purpose built modern health and leisure centre added as part of the Elephant & Castle regeneration by the developers. Comes complete with 2 pools, gym, weights room, sauna & steam rooms and good opening hours well into the evening. …

ZE
Zina E 7 months ago on Google
( 1 out of 5 )

The swimming pool is nice. But the receptionist are very rude especially Russel. He is always angry and rude to the people. I was once in swimming pool when I saw him having a go on one guy who had children with him. He made his daughter …

DC
Diego canas 7 months ago on Google
( 1 out of 5 )

We book swimming lessons for my 6 years daughter and pay by direct debit but on the day of her first class they said that has been cancelled. Try to explain my little daughter, when she was ready for her first class. Broken 💔 heart. On …

OS
Oliver Szczypka 7 months ago on Google
( 3 out of 5 )

It’s okay, not worth the price IMO. Lots of machines out of order, broken nobs on resistance machines, cleaning spray and paper towels empty often. Also some staff are rude and belittling. Worth £20 tops per month.

DL
davide longhi 7 months ago on Google
( 1 out of 5 )

Is there a way to give less than 1 star?

I go the The Castle to play badminton every week. …

EC
Ed Chapman 7 months ago on Google
( 2 out of 5 )

Not enough equipment, too busy. “The Gym” nearby is cheaper and much better.

JT
Jenny Thai 7 months ago on Google
( 1 out of 5 )

I had my swimsuit stolen here at the leisure centre. Staff were really unhelpful and unsympathetic. There was no support on reporting lost items. Staff acted as if it was my fault and as if things are expected to be lost or stolen in the …

SY
Sacha Yates 7 months ago on Google
( 1 out of 5 )

Really rude staff, good luck getting past them and their terrible website. See you in Snap Fitness everyone 🙂

YG
Y G 7 months ago on Google
( 5 out of 5 )

Annabel who helped me today with membership did an excellent job! Really helpful and sorted everything very quickly! 👍👍 …

GE
goose equinox 7 months ago on Google
( 3 out of 5 )

Good vibe and clean. However, the machines are so old and rusty – I would say around 70% of them. Some have a broken adjustable bar, others don’t work smoothly. In fact, literally every single leg machine has a fault. I think this is ridiculous for a mid-priced gym like this one to have so many broken machines.

MA
Murat Adash 7 months ago on Google
( 1 out of 5 )

While the facilities, classes and class instructors are all nice, the customer service is very poor. I have repeatedly experienced rude behavior from staff over the last couple years. At this centre, it seems that the customer is always at …

TX
T X 7 months ago on Google
( 3 out of 5 )

Basic gym which does the job however customer service could be better and the upkeep of facilities. This gym is good for beginners starting out as it is not overwhelming and unlike other gyms it’s not all eyes on you, everyone is just getting along with their workouts in peace 🙂

KB
Kirstie Buckingham 7 months ago on Google
( 1 out of 5 )

Phones never get answered so I popped In to ask my question. I was standing in reception area for 15mins waiting to speak to someone whilst the girls behind the desk were chattering away amonst themselves. When they finally noticed me they …

LK
LINDSAY K.G.LONDON 7 months ago on Google
( 1 out of 5 )

the swimming pool always are dirty, salted, you will see floating hairballs, phlegm, salt water, the bottom has dirt like dirt. the bathrooms are not good, broken doors, dirty, there are not enough showers, it says luxurious but it really …

SC
Sara Cellini 7 months ago on Google
( 1 out of 5 )

This gym is a minute away from my home and this is the only reason why I will keeping use it until the end of my membership.
A part from that… …

CC
Chen Chen 7 months ago on Google
( 1 out of 5 )

I’m n 3/9/21 I booked two slots for badminton for 8/9/21. We were in a group of four and we all turned up for the slots as instructed only to be told that our booking was cancelled. The receptionist was watching a video on his phone when we …

TS
Tim Sayer 7 months ago on Google
( 5 out of 5 )

Great gym, well maintained and clean. Lots of facilities and classes i haven’t used yet but fully intend to. This place is very affordable if you can manage to pay for the whole year. The staff a very friendly and helpful.

ED
Emily Davies 7 months ago on Google
( 1 out of 5 )

Weights area of the gym way too busy – can be difficult to even get from one side to the other there’s so many people.

MW
Marcus Watts 7 months ago on Google
( 3 out of 5 )

The gym seems adequate when not too busy. But you can only use the sauna during the day until 4pm – I’m really not sure why – defeats the point of having a sauna for me

SM
Sara Menichelli 7 months ago on Google
( 2 out of 5 )

The women changing room and toilets on the first floor are usually dirty, often there’s no toilet paper and this week I found no soap (three times!!). I’ve seen better in no frills gyms. The equipment breaks frequently and it takes ages for …

AT
A1K TV 7 months ago on Google
( 1 out of 5 )

Lazy customer service. Staff act like they are not at work. If you phone them, I can guarantee they won’t answer. Sauna and steam room always broken. Would be a really nice experience if staff was up to par

ZJ
Zessie Jay 7 months ago on Google
( 1 out of 5 )

Gym and swim is a great deal, with lovely new-ish facilities. Just a great shame front reception staff were never trained on customer service. Truly appalling! Infact, I’d just call it attitude and rudeness. Some reception staff don’t …

NM
Nick Martlew 7 months ago on Google
( 4 out of 5 )

Modern set up, clean and friendly every time I’ve been. The pool can get busy, but generally there’s enough space for doing lengths. The changing rooms are much improved since they changed the system so you have to bring in a padlock (which means people can’t run off with the locker key and put the locker out of action).

CA
Carol Andrea Vélez Acosta 7 months ago on Google
( 1 out of 5 )

It is expensive for the machines they have, not good condition either. The receptionist guy (I think his name is Lip/Lee) is really rude, I have no idea why he is there, not good customer service at all. I already regret signing up and I …

SW
Shireen Wickham 7 months ago on Google
( 2 out of 5 )

Cancelled my rolling membership after a month. Steam room closed, gym machines not enough variety and several broken. Resistance machines not that user-friendly. Gone back to using the much better uni gym (even though currently reduced in …

AV
Anca Viscu 7 months ago on Google
( 1 out of 5 )

My first and last interaction with the staff at this centre was just sad. I was late to my first swimming lesson and showed up at the reception asking if it’s possible to learn a bit more about swimming lessons and potentially see the …

JM
John McKenzie 7 months ago on Google
( 1 out of 5 )

What can I say! My first day back after lockdown and yet another awful experience in the pool whilst minding my own business, adhering to the current rules and respecting my fellow swimmers whilst others do as they please and get away with …

AH
Alex Howell 7 months ago on Google
( 1 out of 5 )

Before you visit:

* the website’ timetable is wrong. The staff will deny this until you physically …

GS
Glen Smith 7 months ago on Google
( 1 out of 5 )

I signed up here. They did not even give me a tour. I tried to enter the gates, but my card would not work. I thought I was being waved through, next thing I know one of their staff slaps me across the chest with the back of his hand, says …

CK
Chris Kottas 7 months ago on Google
( 3 out of 5 )

As a Southwark resident, I’m entitled to free use of that gym Friday to Sunday under the “Everyone’s Active” scheme.
Three stars for the hardware and facilities that are relatively new and in good …

MB
mouloud benzadi 7 months ago on Google
( 1 out of 5 )

Be aware of criminals operating in lockers areas!
Criminals who may be members of staff skilfully remove locks and open your lockers and specifically target your phones and wallets! It has just happened at …

RP
Ralph Parham 7 months ago on Google
( 2 out of 5 )

Staff trying hard. Decent people. Pool changing room is grim. Gym is OK at quiet times. They need to get stuff fixed faster though. I’ve paid less for better

VC
Viki cp 7 months ago on Google
( 5 out of 5 )

I always go here swinning. It’s a great centre but the hairdryer are constantly broken!

VQ
Virginia Quay 7 months ago on Google
( 1 out of 5 )

Went to gym today to check it out . Receptionist was miserable…no smiles. Spoke to membership/sales guys and again miserable! Not discovered the art of smiling! Doesn’t make you want to join. Definitely not sales people. MISERABLE. Team …

BW
Bruce Webb 7 months ago on Google
( 3 out of 5 )

So I only swim here and there are certain staff who are great however this is not everyone. The men’s changing room is really filthy in places, I had to complain about the drinking fountain as it was so dirty. Also most of the lockers are …

M
Matt 7 months ago on Google
( 3 out of 5 )

Pool itself is OK, but the (men’s) changing room is terrible. The floor is filthy (bring your own flip-flops if you care about hygiene), the lockers are mostly broken or unusable due to missing keys. …

AP
A P 7 months ago on Google
( 5 out of 5 )

I have been to the Castle Centre today 21/07/2019 with my boyfriend and received a fantastic customer service from the receptionist/host who served us at the till at 19:30. He helped us choose swimming accessories as well and was very …

SF
Search Forward Limited 7 months ago on Google
( 4 out of 5 )

Great spacious gym with loads of different types of equipment – the best gym I’ve used for the price. Easy online system to book things. Yet to use pool but sauna & steam were nice. Went to play badminton one Saturday and the whole process was very easy. Can’t knock it really.

NT
nazir tuhin 7 months ago on Google
( 4 out of 5 )

Just love this place. Its so peaceful. No noise. Though the badminton court is there. But its separate so its doesn’t creates any problem. Just beside there is lessons place. The washroom and showers are top class. Using of padlocks gives …

JM
J Montenegro 7 months ago on Google
( 1 out of 5 )

I have cancelled my subscription because the service is absolutely BAD. scanners, cards plus app never works. Staff never have a quick solution. It could take until 15 min at 06.30 to go in. The time is 50 min for training less all time you spend before go in. For that kind service is expensive the subscription.

GX
Georgi X 7 months ago on Google
( 1 out of 5 )

Majority of staff are very rude and do not have any manners, they have the impression they work for the queen, The changing rooms are filthy most of the time, the gym facilities do not work such as steam or sauna, even hand dryer and soap …

JC
J Connolly 7 months ago on Google
( 2 out of 5 )

Facilities are amazing. I’m giving this a 2 star as the staff on the front reception really need some manners. They are so rude. Absolutely no idea how to deal with customers. There are two girls in particular that have a constant scowl on …

MO
Michael Orlans 7 months ago on Google
( 3 out of 5 )

My friend wanted to bring me as a guest on her membership. She asked how and was told to ring up and they told her I need to sign up online and then turn up on the day. When I arrived they told us that I couldn’t come in because she hadn’t …

K
Kim 7 months ago on Google
( 5 out of 5 )

Been using this Centre for years now but suddenly they have decided to stop Lane swimming! Why? This was a time when serious swimmers could do lengths in fast, slow or medium lanes. We are now bumping into each other and I cannot do my …

AO
Aviv Or 7 months ago on Google
( 4 out of 5 )

I only use the centre for exercise classes, and they have some good ones, in a very nice, spacious studio with good equipment. The look and feel of the place is new, big and clean. What little I experienced of the customer service was a bit …

ML
marandi land 7 months ago on Google
( 2 out of 5 )

Some of the receptionist are very rude, especially this east african lady with her braided in two, Very unprofessional. However the gym facility is fine with me. Sometimes they do run out of tissue in the toilet and in the gym, which is not practising good hygiene.

DS
Daniel Scott 7 months ago on Google
( 2 out of 5 )

I’ve played badminton a few times here and have had problems every time. The courts are themselves pretty good, but they haven’t been set up twice, and staff have been unbothered about responding. Once the court was covered in rubbish, …

OC
Osman Cela 7 months ago on Google
( 5 out of 5 )

The centre is a few years old. The reception looks nice with seating and they also serve food. The prices however I believe are a bit high. Another downside as well having only one toilet to serve quite a lot of people which makes a queue. …

RF
Rebel Fur 7 months ago on Google
( 1 out of 5 )

Overpriced, poor quality machines, takes forever to fix machines, for the price you are paying you would think they would fix machines quicker. It’s clear to see this gym is all about money and not about customers. Do not be fooled by this …

GN
graham neale 7 months ago on Google
( 1 out of 5 )

It’s not particularly cheap.
Poolside there is no requirement for swimming caps, people are allowed poolside in outdoor shoes, swimmers wear knee length board shorts, and even t-shirts, …

JJ
joe joe 7 months ago on Google
( 1 out of 5 )

Facilities are good, but the service are extremely too “GOOD” to talk about.

If you have any problem with the receptionist’ attitude(highly likely). do not …

AA
Anastasia An 7 months ago on Google
( 4 out of 5 )

The swimming pool is very good, neat and clean. I’d say the arrangement of changing cabins is weird, there are not enough of them, and in peak periods (like the end of aqua course) you’ll have to wait to get a cabin to dress. For the …

P
Panos 7 months ago on Google
( 2 out of 5 )

Gym is over subscribed and crowded.also not well air conditioned so it’s always hot which makes it impossible to do cardio for long. And definitely had felt too busy throughout covid. Facilities are good however and gym floor is clean

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