City of York Council average reviews all over the web

1.9
Total Reviews 80

Average reviews from all platforms

Average Rating 1.9

Average reviews from all platforms

  • 5.0
    13
  • 4.0
    1
  • 3.0
    5
  • 2.0
    3
  • 1.0
    58
City of York Council reviews breakdown:
Google
1.9
80

Your Business? Manage your review for FREE

Manage your Review

Don’t Forget to Share your Valuable Feedback

Write a Review

80 City of York Council reviews on Google

L
lewisner 4 months ago on Google
( 1 out of 5 )

Today’s experience ; trying to contact them by phone. 4 attempts merely put me through to an answering machine in which the final option is to go to the main menu then it wishes me a nice day. I give up, which is what I presume they intended me to do.

D
Derek 4 months ago on Google
( 1 out of 5 )

I am finding it very difficult to understand the mysteries of the Residents Parking.
I have a carer and I used to have a paper parking permit. It ran out on 1 …

MM
M Marshall 4 months ago on Google
( 1 out of 5 )

My green bin wasn’t emptied. CYC not interested and will not collect. It’s infuriating when you pay for a service.

EW
Eliza winterburn 4 months ago on Google
( 1 out of 5 )

absolutley disgusting

since 2 week they did dig front of our bussines and left like this no one work …

LS
Luke Suff 4 months ago on Google
( 1 out of 5 )

Have been waiting 3 weeks for one of their services to turn up and help me with my issue (not going to specify department) but they said they would be there and have sorted in 2 days. So far they’ve turned up for a total of 2 hours over the …

LS
Lucy Stevenson 4 months ago on Google
( 1 out of 5 )

Tried to apply for a parking permit online, but it didn’t work (no confirmation email, even though it said on the website that the application had gone through. No money taken from my account). Went to the council offices to talk to them …

CF
C Farion 4 months ago on Google
( 4 out of 5 )

I’ve only had experience with going in and talking with the front line but all my experiences have been very positive and staff helpful. There is an easy enough to follow ticket system, get your ticket, wait, and you can see on the many …

KC
Karin Constable 4 months ago on Google
( 1 out of 5 )

Still waiting for my energy rebate.
My property is in band A and I pay by direct debit but for some reason there’s a problem although nobody at York Council seems to know what the problem is and …

DB
Danielle Bartley-Mould 4 months ago on Google
( 1 out of 5 )

I hope the calls are recorded. Phoned to ask what licensing, if any, is needed to start an Airbnb. Operator said “was this not explained to you already when you took on the property?” Now I’m unsure why she thinks an estate agent selling …

LM
Lucy Mackenzie 4 months ago on Google
( 1 out of 5 )

Tried contacting them to give change of tenancy after receiving council tax bill. Waited for 29 mins before someone answered to tell me to fill form on line which I did but never heard back even though it said online form had been …

SG
Sian Gibbs 4 months ago on Google
( 1 out of 5 )

If I could give 0 stars I would. This council is a disgrace. After paying for a service that was not received, it has taken over 12 weeks, a bank dispute and over 10 phone calls and emails. The refund has still not been received. A mention …

JJ
Joy Japhet 4 months ago on Google
( 1 out of 5 )

What a pathetic discriminative council. They allocate school to children based on their race background ! They use innocent children to satisfy their discriminative ego ! They have denied our children a chance to education just because we …

PI
peter Irwin 4 months ago on Google
( 3 out of 5 )

We visited York in june just for a day which was a plesent day spoiled by cafes blocking the pavement with tables. My wife is disabled and uses a buggy to get around so we had to drive on the road which presents a danger to her. So …

MW
Matt wing 4 months ago on Google
( 1 out of 5 )

What can I say, the logic behind York Council thinking, is absolutely not appropriate and rather ridiculous!

KM
Kerrin Mansfield 4 months ago on Google
( 5 out of 5 )

Every time I’ve called the council they’ve been very friendly and efficient. Whatever the issue, it was solved quickly and easily. I’m thankful for that.

DV
David Vincent 4 months ago on Google
( 1 out of 5 )

They are an absolute shambles. The HQ has been unstaffed for 2 years and they don’t answer the phone. Recently I wasted money waiting 20 minutes for a reply then went into the HQ and used their internal phone where I waited 20 minutes for a reply.

GR
gemma raines 4 months ago on Google
( 1 out of 5 )

Phoned up about rebate applied 2nd June not had it still guy was nice but says there is a back log maybe waiting till end of June that’s not good enough sorry but if we owe money your quick enough to send us to court and it’s not like the council didn’t know it was going to be coming up absolute joke !!!

LL
Laura Laws 4 months ago on Google
( 1 out of 5 )

Abysmal. I’ve been trying to get some visitors parking permits for two months. I cannot get anyone on the phone, the online help tool only deals with council tax, I cannot get more than an automated response by email, the digital platform …

R
Riza 4 months ago on Google
( 1 out of 5 )

what is this stealth tax with parking permits, you say it is to ‘run’ the scheme. One that pulls in £5 million last year alone… So you employ £5 million pounds worth of parking wardens a year. I think not. Why not one free permit for each …

SW
Simon Ward 4 months ago on Google
( 1 out of 5 )

Can I put ‘bloody useless’? I’m going to anyway – almost impossible to contact by phone, emails go unanswered and the ‘front line’ staff look as if they’d rather be somewhere else. …

WS
Winston Smith 4 months ago on Google
( 5 out of 5 )

I too have received poor customer service, and yes, it is annoying, as some staff have a poor attitude. I doubt I’m the only one placed and left on hold, or “accidentally” disconnected? …

LI
Lau Ing 4 months ago on Google
( 5 out of 5 )

Talked to Josie and Dan today about a council tax query. They were both charming and lovely. They had issues with their payment system but handled it wonderfully. Will most likely make up a fake issue in the future just so I can talk to them again. 5 star awesomeness🌟🌟🌟🌟🌟 …

AT
Adam Tiemeier 4 months ago on Google
( 1 out of 5 )

Worst council I have ever seen in my life, so useless and greedy. I got charged for parking on the street I had done on a sunday which has always been the day you are allowed to park, I lived in an apartment complex and no noice of this …

WK
Wes Keough 4 months ago on Google
( 1 out of 5 )

My issues have been with the waste management side of the council and the customer service I have received from them since moving to York in October 2018 is absolutely appalling. I’ve never known anything like it. First off I have been lied …

M�
Michelle “shelly” Daly 4 months ago on Google
( 1 out of 5 )

So my power went of at around 10.30pm we checked all the trip switches and none had tripped so I rang the councils emergency repairs the woman answered the phone and advised us to unplug everything and cycle through the trip switches again …

EC
Ellen Cole 4 months ago on Google
( 1 out of 5 )

One of the worst councils I have ever had to deal with.

They signed off an unsafe building as safe and have refused to take …

GM
Gary Mitchell 4 months ago on Google
( 1 out of 5 )

Just applied to renew my parking permit. Awful site, it could not find my address with a valid post code and once paid it could not generate a receipt. Dreadful service I wish there was another site, but stuck with useless site, get your …

PM
paul maude 4 months ago on Google
( 1 out of 5 )

Having called at the students property twice,ringing the police 3 times to no avail…
4 days of consecutive partying loud noise all down our street i thought the …

GC
Gary Crosby 4 months ago on Google
( 1 out of 5 )

What a waste of time trying to talk to these people. They struggle to answer the phone regardless of the issue. Try leaving a message and they never call back, the whole council is arrogant in the extreme. They spent a fortune on plush new …

GW
Graham White 4 months ago on Google
( 5 out of 5 )

Many thanks to the chap who mowed the weeds adjacent to our rear garden and ‘ the council bungalows off St Georges place today 20/05/2020.
He did a great job, very neat ,we were about to offer him a cold bottle of water …

BM
bob marshall 4 months ago on Google
( 2 out of 5 )

Their administration is a complete joke and to put it in the vernacular ‘they would struggle to find their backside with both hands’. Don’t try phoning them unless you are prepared to waste half a day on listening to their muzak and their …

AW
Alison Winterburn 4 months ago on Google
( 1 out of 5 )

They’re awful. Almost a month to sort out my council tax following a move. Every time I ring them they can’t find the details and then they wander off for a bit. Then they come back and get my title wrong, so they’re clearly not even …

MS
moira smith 4 months ago on Google
( 1 out of 5 )

Incompetent and arrogant staff make this place not worth a penny of your Council Tax! In particular the blonde 40yr old woman working in the Adult Health Department who has a penchant for verbally abusing members of the public whilst in …

C
CHO 4 months ago on Google
( 1 out of 5 )

I filled in the form of Move Out of York and I even have my reference number as proof and they still took out the council tax from my bank account. I emailed and I get the answer that they can’t find my Move Out form or my reference! They …

HM
Heshu Majid 4 months ago on Google
( 1 out of 5 )

A bunch of ignorant, worthless and evil staff members! They are super quick when it comes to issuing Parking Tickets, Charges and Council Tax and taking public money for their useless, inefficient, and rubbish services! There have been huge …

CB
Carl Barker 4 months ago on Google
( 5 out of 5 )

Ok, all councils get some stick and I can’t say I have had great experiences in the past, though this 5 stars is for the parking warden that helped me on Monday morning, he probably had no idea the amount of stress he took away from myself …

LN
Linda Nelson 4 months ago on Google
( 1 out of 5 )

Paid council tax on 1st of the month, but then took a letter in to say that we wished the direct debit to be paid out of a different current account. They were unable to process our change of bank with a month’s notice! We had several …

CH
Charlotte Hare 4 months ago on Google
( 1 out of 5 )

Contact via phone, email, answer machine and even social media has gone totally unanswered for a year regarding an ongoing issue! Tried again today on hold for over an hour on one phone in position number 1 the whole time, no idea where …

P
Paul 4 months ago on Google
( 1 out of 5 )

Very poor service, serious doubts on the ability of the senior council members to do any good for the people of york.
This is a failing council and I ask the gov to disband it, for the good of the tax payers.

KW
K W 4 months ago on Google
( 1 out of 5 )

This council are a disgrace. All they give a damn about is bringing in money through tourism at the expense of the locals. York was once a beautiful city to live in but we are now overrun with drunk tourists every weekend. The council …

SC
Sharon Collins 4 months ago on Google
( 2 out of 5 )

I’m reluctant to leave a bad review. Especially in the present times, as we are all aware how services are stretched! But really, the problems with parking permits and the manner that you engage with local residents really needs attention. Very unpleasent experiance!

GB
Gabriel Barker 4 months ago on Google
( 5 out of 5 )

I had a very pleasant and easy experience over the phone with the council tax department. They connected me very quickly and were incredibly helpful. I am more than satisfied with the service

EO
Emma O 4 months ago on Google
( 5 out of 5 )

I have been in contact with the council on a few different occasions. Each time I contact them they are very friendly and helpful. For example, today there was a dead rat on my street and within an hour of me calling the council it was moved.

KC
King Curry 4 months ago on Google
( 1 out of 5 )

When the former residents of Southern Ryedale were transferred to City of York Council, we wondered if we’d get the same excellent services as we did from Ryedale Council. …

KS
k s 4 months ago on Google
( 1 out of 5 )

Need a reality check… all the staff need a year of work in the private sector. They have 1 hour dinner break, (as it takes a long time to eat a sandwich at the council) If you try and contact them most likely they are often on a thing called ‘leave’ I presume this is what we call in the private sector a holiday.

KP
Keith Parrott 4 months ago on Google
( 1 out of 5 )

rubbish , took me ages to find a number to report a repair one number in the phone book 551500 phoned 3 times only to be connected to an answering machine on checking the internet same phone number with opt 4 and opt 1 tried the number …

A
Andy 4 months ago on Google
( 5 out of 5 )

Excellent service. I rang York City Council with a problem – the phone was answered right away and they put me through to the right department who dealt with the problem really efficiently …

SP
Sean Potter 4 months ago on Google
( 1 out of 5 )

RUDE RUDE RUDE!!!! Called and after being on hold for more than 20 mins the Liam in the benefits department did not listen to what I was asking and then when he decided that he was answering a question I did not ask he did not say sorry! …

CT
Charles Thompson 4 months ago on Google
( 1 out of 5 )

Shambolic treatment by switchboard staff. Phoned to report a street furniture problem of an urgent nature. Was kept initially on hold for 20 minutes, when through I explained the problem and was promptly diverted back to automated system for another 10 minutes. Disgusted.

CL
chris littlewood 4 months ago on Google
( 1 out of 5 )

Rang Tony 06. oo am this Sunday morning told him there was a leak coming through the ceiling into the light socket, he was great, turn of water he said!! Don’t turn on lights, the water is also lined on ceiling and down the wall, he asked …

JB
jason burns 4 months ago on Google
( 1 out of 5 )

They seriously need to work on that infernal automated voice on the phone, it looped me 8 times only to tell me that the department was unable to take my call, then the operator was unable to take my call as well. Why can’t it just work the first time and not play stupid games with the caller by looping constantly.

LB
Lisa Baldwin 4 months ago on Google
( 1 out of 5 )

The council has a duty of care to York residents and they are totally letting us down with the parking situation in York , they are issuing too many permits to over occupied student houses and air b&b ‘s , in our street there could be five …

ML
Mladen Lacic 4 months ago on Google
( 1 out of 5 )

The website keeps crashing, links in their auotmated emails are leading to “Page not found”-Pages. It’s just not working. Will have to take a day off so I can set up my council tax.

KY
kasegi Yabu 4 months ago on Google
( 3 out of 5 )

Some of the management are truly shifty when asked questions. Most of the front-line staff are friendly enough and competent, though sometimes things need to be explained as if speaking to a 6-year-old. Records of conversations are not kept …

TF
Thomas Forrester 4 months ago on Google
( 1 out of 5 )

Money makers

Not much interest when it comes to helping with customer services / requests …

P
Phil 4 months ago on Google
( 1 out of 5 )

If you are calling them don’t make any plans for the rest of the day. Also the hold music is like water torture.

CQ
C Q 4 months ago on Google
( 1 out of 5 )

Website is useless. Takes a lot of chasing to get anywhere with them. Been fined both years so far for council tax issues because it turns out their online system doesn’t issue reminders. Was told they’d refund the fines after investigation which was just a lie to get me off the phone.

MS
Matthew Smith 4 months ago on Google
( 1 out of 5 )

it deserves a minus score, but I’m giving it a 1 because it’s the lowest I could give. Reasons: No need for me to elaborate, just read the other reviews and you’ll see for yourself.

DW
Dean Worrall 4 months ago on Google
( 3 out of 5 )

It’s the council, can’t expect miracles or anything to be done quick. Chase it up daily though and it’ll get done sooner. The ticket queuing system works and free WiFi whilst you wait.

SB
Suzanne Bockling 4 months ago on Google
( 1 out of 5 )

Customer service LOL no…………………cannot and will not answer a simple question , ” we answer lots of queries and haven’t got the answers “?? she and this was the 4th didn’t even ask the question …………no point even answering the phone , go home …………..

TA
TR4SPY ABLE 4 months ago on Google
( 1 out of 5 )

I gave one month notice that I am moving out from the area to Greater London. I am still receiving letters to pay tax for full next year even if I do not have a property here anymore and I do not live here.

SR
Shirley Robinson-Viney 4 months ago on Google
( 1 out of 5 )

Come on holiday with husband and our dog couldn’t go anywhere because of dog ban, tried the walls, railway museum, Yorvic etc, may as well stayed at home! If you don’t allow dogs then surely providing a kennel or similar would be a …

BT
Bose Thomas 4 months ago on Google
( 5 out of 5 )

I am very impressed with the response and action from York council especially Network management regarding the road markings infront of our street as it was constantly blocked and there were lots of near miss accidents. Well Done once again!

1
111crazydiamond 4 months ago on Google
( 5 out of 5 )

many members of council staff working miracles despite the heavy cuts imposed by central government ,doing a remarkably good job ,i think they really do care ,the challenges they face daily are huge ,and somehow despite all the cuts they manage to do pretty well .

MH
Marq Horsley 4 months ago on Google
( 5 out of 5 )

I’ve always found York City Council staff to be helpful and courteous and repairs to my council flat have been done quickly.
Excellent service, friendly competent staff.

HC
Helen Chapman 4 months ago on Google
( 1 out of 5 )

Paid for residential permit in july, still havent received it. Cant get through on the phone, noone responds to email

HP
Hipolit Pietraszek 4 months ago on Google
( 3 out of 5 )

17 July van 01225 telling to move van from double yellow , sure , wouldn’t be on double yellow if normal car wouldn’t be taking space at loading only zone for more than 4 hours . Different rules for different people ?

GS
Gwen Swinburn 4 months ago on Google
( 1 out of 5 )

I was just asked if people could go to West Offices in this pandemic, I thought not, so checked on line.. and of course it says on the home page ‘open.’ The comms have been really poor .. at least change this notice to say don’t come and this is how to contact us..

TP
Tom Peacock 4 months ago on Google
( 1 out of 5 )

Restricts our parking even more because some benefit bum complains 9f cars going over grass
Will not add parking areas to houses without parking

MD
Michael Dunn 4 months ago on Google
( 1 out of 5 )

9+ months to replace a back door! Utterly appalling.

SW
Susan Wade 4 months ago on Google
( 1 out of 5 )

After fighting with the council for around 10 yrs to get work sorted on the property that i rent “damp & bad black mould” (i work full time & pay full rent , council tax etc) i am now in the process of taking it further & leaving it to …

GD
Grand Doctor Redemption 4 months ago on Google
( 3 out of 5 )

Ignore everyone’s reviews with 1 star. I was born in york on 19/03/02 (16 years ago) but my opinion is the council will be open.

KN
Kenneth Newbould 4 months ago on Google
( 1 out of 5 )

City Of York Council charge me and my wife £350 business rates plus £150 Council tax per month.we are both retired and are on pension.The shop we own is empty and no income is made from it.We feel that this is plain and simple ROBBERY it does not even deserve one star.This is how York Council help shop owners.Shame on you.

MH
Mark Harrison 4 months ago on Google
( 2 out of 5 )

Parking team are lovely. Generally speaking, duty of care massively lacking for residents. Run as a business and not for the people.

HB
Hayley Burns 4 months ago on Google
( 1 out of 5 )

Spent time online doing the housing benefit form for it to delete half way through as apparently you can’t come in and do it through bringing all your information in anymore what a joke just they can do less well I will be in tomorrow and they can do it or I won’t be changing my star rating

JH
Janet harrison 4 months ago on Google
( 1 out of 5 )

Absolutely shocking.
Chaos! Poor systems and a disrespect for the public.
Total inefficiency. …

H
Honestman 4 months ago on Google
( 1 out of 5 )

Useless staff on phone force me to drive there to explain that i was overcharged when moving house off course there is no any parking spaces except disabled ones and at the end You can see on buildings info Private Property Please Not Park need to ask them for same sign on my house as dont like when someone park on my space

PD
Peter Duggan 4 months ago on Google
( 5 out of 5 )

I asked for remedial work to be done on the pavement at the front of the house on 23rd April the work was done today …

CD
Carole Dolling 4 months ago on Google
( 5 out of 5 )

Excellent service from the lady who answered my call very helpful took all relevant information about my queries and promised to pass details on to departments required

DW
Dean Woodcock 4 months ago on Google
( 1 out of 5 )

Very poor customer service with the automated phone system. Why don’t you try real people on the phones !

Read more reviews about Council,Property,Public Services companies and services

St Peters Saltley Housing Association Limited

Review

The Harborne Parish Lands Charity

Review

South Ribble Borough Council

Review

West London YMCA

Review

Great Hospital

Review

Scottish Borders Council

Review