City of York Council reviews

Today’s experience ; trying to contact them by phone. 4 attempts merely put me through to an answering machine in which the final option is to go to the main menu then it wishes me a nice day. I give up, which is what I presume they intended me to do.

I am finding it very difficult to understand the mysteries of the Residents Parking.
I have a carer and I used to have a paper parking permit. It ran out on 1 …

My green bin wasn’t emptied. CYC not interested and will not collect. It’s infuriating when you pay for a service.

absolutley disgusting

since 2 week they did dig front of our bussines and left like this no one work …

Have been waiting 3 weeks for one of their services to turn up and help me with my issue (not going to specify department) but they said they would be there and have sorted in 2 days. So far they’ve turned up for a total of 2 hours over the …

Tried to apply for a parking permit online, but it didn’t work (no confirmation email, even though it said on the website that the application had gone through. No money taken from my account). Went to the council offices to talk to them …

I’ve only had experience with going in and talking with the front line but all my experiences have been very positive and staff helpful. There is an easy enough to follow ticket system, get your ticket, wait, and you can see on the many …

Still waiting for my energy rebate.
My property is in band A and I pay by direct debit but for some reason there’s a problem although nobody at York Council seems to know what the problem is and …

I hope the calls are recorded. Phoned to ask what licensing, if any, is needed to start an Airbnb. Operator said “was this not explained to you already when you took on the property?” Now I’m unsure why she thinks an estate agent selling …

Tried contacting them to give change of tenancy after receiving council tax bill. Waited for 29 mins before someone answered to tell me to fill form on line which I did but never heard back even though it said online form had been …

If I could give 0 stars I would. This council is a disgrace. After paying for a service that was not received, it has taken over 12 weeks, a bank dispute and over 10 phone calls and emails. The refund has still not been received. A mention …

What a pathetic discriminative council. They allocate school to children based on their race background ! They use innocent children to satisfy their discriminative ego ! They have denied our children a chance to education just because we …

We visited York in june just for a day which was a plesent day spoiled by cafes blocking the pavement with tables. My wife is disabled and uses a buggy to get around so we had to drive on the road which presents a danger to her. So …

What can I say, the logic behind York Council thinking, is absolutely not appropriate and rather ridiculous!

Every time I’ve called the council they’ve been very friendly and efficient. Whatever the issue, it was solved quickly and easily. I’m thankful for that.

They are an absolute shambles. The HQ has been unstaffed for 2 years and they don’t answer the phone. Recently I wasted money waiting 20 minutes for a reply then went into the HQ and used their internal phone where I waited 20 minutes for a reply.

Phoned up about rebate applied 2nd June not had it still guy was nice but says there is a back log maybe waiting till end of June that’s not good enough sorry but if we owe money your quick enough to send us to court and it’s not like the council didn’t know it was going to be coming up absolute joke !!!

Abysmal. I’ve been trying to get some visitors parking permits for two months. I cannot get anyone on the phone, the online help tool only deals with council tax, I cannot get more than an automated response by email, the digital platform …

what is this stealth tax with parking permits, you say it is to ‘run’ the scheme. One that pulls in £5 million last year alone… So you employ £5 million pounds worth of parking wardens a year. I think not. Why not one free permit for each …

Can I put ‘bloody useless’? I’m going to anyway – almost impossible to contact by phone, emails go unanswered and the ‘front line’ staff look as if they’d rather be somewhere else. …

I too have received poor customer service, and yes, it is annoying, as some staff have a poor attitude. I doubt I’m the only one placed and left on hold, or “accidentally” disconnected? …

Talked to Josie and Dan today about a council tax query. They were both charming and lovely. They had issues with their payment system but handled it wonderfully. Will most likely make up a fake issue in the future just so I can talk to them again. 5 star awesomeness🌟🌟🌟🌟🌟 …

Worst council I have ever seen in my life, so useless and greedy. I got charged for parking on the street I had done on a sunday which has always been the day you are allowed to park, I lived in an apartment complex and no noice of this …

My issues have been with the waste management side of the council and the customer service I have received from them since moving to York in October 2018 is absolutely appalling. I’ve never known anything like it. First off I have been lied …

So my power went of at around 10.30pm we checked all the trip switches and none had tripped so I rang the councils emergency repairs the woman answered the phone and advised us to unplug everything and cycle through the trip switches again …

One of the worst councils I have ever had to deal with.

They signed off an unsafe building as safe and have refused to take …

Just applied to renew my parking permit. Awful site, it could not find my address with a valid post code and once paid it could not generate a receipt. Dreadful service I wish there was another site, but stuck with useless site, get your …

Having called at the students property twice,ringing the police 3 times to no avail…
4 days of consecutive partying loud noise all down our street i thought the …

What a waste of time trying to talk to these people. They struggle to answer the phone regardless of the issue. Try leaving a message and they never call back, the whole council is arrogant in the extreme. They spent a fortune on plush new …

Many thanks to the chap who mowed the weeds adjacent to our rear garden and ‘ the council bungalows off St Georges place today 20/05/2020.
He did a great job, very neat ,we were about to offer him a cold bottle of water …

Their administration is a complete joke and to put it in the vernacular ‘they would struggle to find their backside with both hands’. Don’t try phoning them unless you are prepared to waste half a day on listening to their muzak and their …

They’re awful. Almost a month to sort out my council tax following a move. Every time I ring them they can’t find the details and then they wander off for a bit. Then they come back and get my title wrong, so they’re clearly not even …

Incompetent and arrogant staff make this place not worth a penny of your Council Tax! In particular the blonde 40yr old woman working in the Adult Health Department who has a penchant for verbally abusing members of the public whilst in …

I filled in the form of Move Out of York and I even have my reference number as proof and they still took out the council tax from my bank account. I emailed and I get the answer that they can’t find my Move Out form or my reference! They …

A bunch of ignorant, worthless and evil staff members! They are super quick when it comes to issuing Parking Tickets, Charges and Council Tax and taking public money for their useless, inefficient, and rubbish services! There have been huge …

Ok, all councils get some stick and I can’t say I have had great experiences in the past, though this 5 stars is for the parking warden that helped me on Monday morning, he probably had no idea the amount of stress he took away from myself …

Paid council tax on 1st of the month, but then took a letter in to say that we wished the direct debit to be paid out of a different current account. They were unable to process our change of bank with a month’s notice! We had several …

Contact via phone, email, answer machine and even social media has gone totally unanswered for a year regarding an ongoing issue! Tried again today on hold for over an hour on one phone in position number 1 the whole time, no idea where …

Very poor service, serious doubts on the ability of the senior council members to do any good for the people of york.
This is a failing council and I ask the gov to disband it, for the good of the tax payers.

This council are a disgrace. All they give a damn about is bringing in money through tourism at the expense of the locals. York was once a beautiful city to live in but we are now overrun with drunk tourists every weekend. The council …

I’m reluctant to leave a bad review. Especially in the present times, as we are all aware how services are stretched! But really, the problems with parking permits and the manner that you engage with local residents really needs attention. Very unpleasent experiance!

I had a very pleasant and easy experience over the phone with the council tax department. They connected me very quickly and were incredibly helpful. I am more than satisfied with the service

I have been in contact with the council on a few different occasions. Each time I contact them they are very friendly and helpful. For example, today there was a dead rat on my street and within an hour of me calling the council it was moved.

When the former residents of Southern Ryedale were transferred to City of York Council, we wondered if we’d get the same excellent services as we did from Ryedale Council. …

Need a reality check… all the staff need a year of work in the private sector. They have 1 hour dinner break, (as it takes a long time to eat a sandwich at the council) If you try and contact them most likely they are often on a thing called ‘leave’ I presume this is what we call in the private sector a holiday.

rubbish , took me ages to find a number to report a repair one number in the phone book 551500 phoned 3 times only to be connected to an answering machine on checking the internet same phone number with opt 4 and opt 1 tried the number …

Excellent service. I rang York City Council with a problem – the phone was answered right away and they put me through to the right department who dealt with the problem really efficiently …

RUDE RUDE RUDE!!!! Called and after being on hold for more than 20 mins the Liam in the benefits department did not listen to what I was asking and then when he decided that he was answering a question I did not ask he did not say sorry! …

Shambolic treatment by switchboard staff. Phoned to report a street furniture problem of an urgent nature. Was kept initially on hold for 20 minutes, when through I explained the problem and was promptly diverted back to automated system for another 10 minutes. Disgusted.

Rang Tony 06. oo am this Sunday morning told him there was a leak coming through the ceiling into the light socket, he was great, turn of water he said!! Don’t turn on lights, the water is also lined on ceiling and down the wall, he asked …

They seriously need to work on that infernal automated voice on the phone, it looped me 8 times only to tell me that the department was unable to take my call, then the operator was unable to take my call as well. Why can’t it just work the first time and not play stupid games with the caller by looping constantly.

The council has a duty of care to York residents and they are totally letting us down with the parking situation in York , they are issuing too many permits to over occupied student houses and air b&b ‘s , in our street there could be five …

The website keeps crashing, links in their auotmated emails are leading to “Page not found”-Pages. It’s just not working. Will have to take a day off so I can set up my council tax.

Some of the management are truly shifty when asked questions. Most of the front-line staff are friendly enough and competent, though sometimes things need to be explained as if speaking to a 6-year-old. Records of conversations are not kept …

Money makers

Not much interest when it comes to helping with customer services / requests …

If you are calling them don’t make any plans for the rest of the day. Also the hold music is like water torture.

Website is useless. Takes a lot of chasing to get anywhere with them. Been fined both years so far for council tax issues because it turns out their online system doesn’t issue reminders. Was told they’d refund the fines after investigation which was just a lie to get me off the phone.

it deserves a minus score, but I’m giving it a 1 because it’s the lowest I could give. Reasons: No need for me to elaborate, just read the other reviews and you’ll see for yourself.

It’s the council, can’t expect miracles or anything to be done quick. Chase it up daily though and it’ll get done sooner. The ticket queuing system works and free WiFi whilst you wait.

Customer service LOL no…………………cannot and will not answer a simple question , ” we answer lots of queries and haven’t got the answers “?? she and this was the 4th didn’t even ask the question …………no point even answering the phone , go home …………..

I gave one month notice that I am moving out from the area to Greater London. I am still receiving letters to pay tax for full next year even if I do not have a property here anymore and I do not live here.

Come on holiday with husband and our dog couldn’t go anywhere because of dog ban, tried the walls, railway museum, Yorvic etc, may as well stayed at home! If you don’t allow dogs then surely providing a kennel or similar would be a …

I am very impressed with the response and action from York council especially Network management regarding the road markings infront of our street as it was constantly blocked and there were lots of near miss accidents. Well Done once again!

many members of council staff working miracles despite the heavy cuts imposed by central government ,doing a remarkably good job ,i think they really do care ,the challenges they face daily are huge ,and somehow despite all the cuts they manage to do pretty well .

I’ve always found York City Council staff to be helpful and courteous and repairs to my council flat have been done quickly.
Excellent service, friendly competent staff.

Paid for residential permit in july, still havent received it. Cant get through on the phone, noone responds to email

17 July van 01225 telling to move van from double yellow , sure , wouldn’t be on double yellow if normal car wouldn’t be taking space at loading only zone for more than 4 hours . Different rules for different people ?

I was just asked if people could go to West Offices in this pandemic, I thought not, so checked on line.. and of course it says on the home page ‘open.’ The comms have been really poor .. at least change this notice to say don’t come and this is how to contact us..

Restricts our parking even more because some benefit bum complains 9f cars going over grass
Will not add parking areas to houses without parking

9+ months to replace a back door! Utterly appalling.

After fighting with the council for around 10 yrs to get work sorted on the property that i rent “damp & bad black mould” (i work full time & pay full rent , council tax etc) i am now in the process of taking it further & leaving it to …

Ignore everyone’s reviews with 1 star. I was born in york on 19/03/02 (16 years ago) but my opinion is the council will be open.

City Of York Council charge me and my wife £350 business rates plus £150 Council tax per month.we are both retired and are on pension.The shop we own is empty and no income is made from it.We feel that this is plain and simple ROBBERY it does not even deserve one star.This is how York Council help shop owners.Shame on you.

Parking team are lovely. Generally speaking, duty of care massively lacking for residents. Run as a business and not for the people.

Spent time online doing the housing benefit form for it to delete half way through as apparently you can’t come in and do it through bringing all your information in anymore what a joke just they can do less well I will be in tomorrow and they can do it or I won’t be changing my star rating

Absolutely shocking.
Chaos! Poor systems and a disrespect for the public.
Total inefficiency. …

Useless staff on phone force me to drive there to explain that i was overcharged when moving house off course there is no any parking spaces except disabled ones and at the end You can see on buildings info Private Property Please Not Park need to ask them for same sign on my house as dont like when someone park on my space

I asked for remedial work to be done on the pavement at the front of the house on 23rd April the work was done today …

Excellent service from the lady who answered my call very helpful took all relevant information about my queries and promised to pass details on to departments required

Very poor customer service with the automated phone system. Why don’t you try real people on the phones !