Clerkenwell and Shoreditch County Court and Family Court reviews

The people working in this court are absolutely disgusting. They have been ignoring all my emails and calls for over 4 months and then struck out my case for the court hearing which took over 1 year to get. So they make thieves get away …

Very poor service. Me and my cousin did a small claim because we had a problem with our money back of our rent 2 years ago. The agency took our money and the money of five more tenant. And they keep cheating people We made all the right …

Why is there an option to give 1 STAR as the lowest? A 1 star for this Court and it’s practices (or lack of) is actually a credit to them. …

Do not reply to emails or answer the phone. Trying to pay a court fee before deadline seems impossible. I will have to visit the court to try to do it in person, but I expect they will tell me I had to make an appointment, which is also impossible to do! Have been waiting for this case to be heard for nearly 2 years. Hopeless!

Absolutely disgraceful service made two urgent calls relating to a hearing due to Rail strikes with hearing on the 9 January. First call 3 January, after 29 minutes holding they cut me off, sent an email – their reply – They stated it will …

Allow extra time as lots of unexpected delays, very busy court on 3 levels, be prepared to walk up the stairs. I found the usher lady was extremely overwhelmed but still helpful.

Appalling service, not replying to emails, eventually managed to speak with Court Clerk who advised my request will take 20 weeks before they look at my request then I will be contacted in writing to advise how to make payment for copy of document I require.

They never bothered sending any correspondence to me. I’ve found out my hearing date only after emailing them.
Paying for a hearing is an absolute nightmare!! Cannot be paid online, only over the phone and no one ever picks up!!

If there was an option to give 0 stars or even minus I would. Absolutely shambolic service, never replying to emails or calls on serious and important court matters.

As a solicitor who regularly represents clients’ at the Clerkenwell and Shoreditch County Court, over time I have found the customer service desk extremely helpful and impressive. Most recently, after a hearing, I was well assisted by Darshana who ensured my requests were met accordingly.

I have read the reviews about this Court, and felt so disgusted that so many people have been dissatisfied with the service, that I’m going to put down a something that you can do about it! – read on… there is a form that you can …

Incredibly helpful and cheerful staff – really made my day!

Their organization with paper work is terrible you’ll pay money and they’ll say you didn’t. It’s a money grabbing business only and not a place of justice.

Very very poor service, nobody seams to knows where i need to go the only answer they have is a 0300 number and that’s t. So I call 0300 number funny enough after 1 hour 15 minutes someone answered and redirected me to the court went back …

I had a case with a judge called Pigram, who was racist and there was no justice in my case ..Even he does not know the type of my case..
He told me that we did not receive my bundle , during the hearing he told me to …

Customer service calls go unanswered for over an hour.
When you do finally speak to someone, you get the impression that they have no interest in being there, let alone being helpful. …

Worst experience. The management should be all sacked, including listings manager who does not list case after even after chasing several times for hearing dates to be set via emails. They also do not acknowledge complaints and do not …

I was a bit nervous to learn that my court case was going to be dealt with in this court due to the numerous bad reviews. Luckily my experience has been very positive. …

In my opinion this is a very badly run court and we have suffered extreme prejudice as a result. The court managed to serve documents at the wrong address even when on notice of the wrong address resulting in more than a year of wasted time …

The judge was good. I took a car dealer to court for wrongful advertisement. The judge put us in a negotiating position, which worked in my favour as we negotiated, he made me an offer and we ended up settling out of court. Finito!

Terrible service, no answering calls, emails, ages to draw up an order resulting in delay in eviction for months. After all the court order has mistakes in money judgement section.

Impossible to get through to someone over the telephone. It’s a never ending automated service that frustrates you with annoying music when all you really want is to speak with someone competent. They are also totally non-responsive on …

I am very surprised, that people left poor review. They are very professional, considerate, helpful from the check in point to the reception, and special thanks to the judge. It’s controlled hearing, straight to the point. I will be happy …

It’s impossible to get through. Spent hours on the phone waiting to speak to someone about my case and my call has never been answered. Emails are not being answered either. Shocking!!!

impossible to contact with. They will never return calls as customer service promise within 3 days, forget it. They will not respond to emails either. The only time without fail they will contact you quickly is to take a payment, otherwise just don’t bother.

Awful Service the court system is so broken, trying to get a court order typed up takes months and months, cannot get through on phone and if you do it takes well over an hour on hold, It is impossible , there should be another body that this can be reported to its outrageous………..

Extremely hard to reach by phone, be ready to spend at least 20-30 minutes for your call to be answered.

A most APPALLING ‘service’!
When someone actually answers the telephone they are quite helpful and polite, however, the emphasis must be ‘when’ they answer. I have telephoned this court …

2 months after last hearing anything (August 2017) I was told my case file “may have been lost”. When I do occasionally get through on the phone since October, I’m told to “email for an urgent update” by an utterly indifferent member of …

Ringing for weeks and they don’t answer the phone. I even tried 9am a few times with 3 different phones all ringing. Some of the phones, they picked up and slammed back down! This is so bad, people are missing court dates due to the administration. There is a person there who begins with Car.. and she is the rudest.

1× it is far generous for this court.
Judge I have seen couldn’t even bother to listen to you,RUDE JUDGES,that help dodge people buying more time. …

the incompetence of the judges is truly shocking they are not there to administer justice at all. if you’ve got brown or black skin, prepare to lose. in my case the judge would not even look at evidence which proved the account in question …

Judge Swan at Clerkenwell and Shoreditch County Court is a racist, if you are a litigant in person and speak English with a foreign accent, he can not be bothered to listen. He will pass derogatory remarks about you spoken English. If you …

On 11th September 2017 I paid a fee for bailiffs to enforce a judgment.
To date they have not carried out the service.
Like all of the other disgruntled customer who have left negative reviews; I …

Does this court actually exist? I have lost count on the amount of times I have called and been on hold every time for at least 30 minutes, and yet no information or answer. I have sent 6 emails from the 30th August requesting information …

I paid for my document to be retrieved on 29th July 2017. It is now 28th Sept 2017and despite numerous calls, emails and starting a complaint I am still without the document I purchased 3 months ago. I was promised a call back again today …

I have been waiting for a D180 form to be signed for months. I have tried to call several times, no reply, and I decided to send the cheque they ask you to send in order for the judge to sign the certificate, they took the money a month ago …

If your court case gets a transfer to here try to get it transferred. They never answer the phones, reply to emails, you just dont know what is happening :/. Ive been waiting 5 months to hear ANYTHING and all ive had is one poorly written letter. It doesnt take much to reply to an email or answer a phone

This courthouse takes months to type out orders if it does so at all, and it is hit or miss if they send out notifications of hearing dates. Generally I have to call the helpline to find out hearing dates. This courthouse is not unique, …

Bad bad service!!! This is a waist of time and a joke not a court should be close!!!! One week I called every day and stay more than one hour and still no answer!!!! Close this joke of court

The courts have made several mistakes in my case resulting in it being struck out, i feel very badly let down by the court, it would put me off even bothering to seek justice in future. this is not justice then, the court system is broken – …

SHOCKING

Send appeal almost 1 year ago. Cheque cashed of of my account – no response. …

This place is very unhelpful, recieved 0 cooperation from customer services. I haven’t yet been rude once, yet everytime I speak to them, especially Mrs Vasu; if that is the correct name she gave me, I’m always treated like I am not human . …

Is about a month we are still waiting for the call ,, all the positive feedback are fake , I have record the call , I’m ready to go to the court If what I’m saying is not true , when I asked to talk to the manager they refuse , I don’t …

Appalling service. No one answers the phone, staff are unhelpful and they managed to loose paperwork I personally handed through their drop box. Considering this facility is a court it actually staggers me that they can be so dysfunctional. Incredible since these facilities are funded by the tax payer.

I had a large number of documents to file. The service provided by Amy O’Leary, the bailiff clerk, was efficient, prompt and really human in the sense of how courteous, polite and helpful she was. I didn’t have high expectations, but how wrong was I? A great service, so thank you.

Been trying to get through to this court for several months now. Constantly on hold. No one ever answers. I was on hold today for 47 mins just to be cut off. Unbelievably bad service. If I could leave 0 stars I would!

Horrifically managed, No answer machine or pre recorded message to tell you it’s closed when it is. Reads out automated options, then says “Press 4”, then immediately hangs up – Tried all day today. How can someone in charge allow this to happen . You should be ashamed of yourself and your team #BadManagment

Customer service line is never ever answered. Have tried twelve times and been on hold for more than half and hour each time. This was over a three day period.
Emails can’t be answered for up to a week so what is one to do when you have an urgent enquiry ?

Terrible. My case was transferred here a year ago and still have no date. Phoned several time to be told, someone would be in touch. Haven’t received any call or letter back.

I filed a Third Party Dept Order with them. They charged me the incorrect fees, so the case never proceeded. I was told that it was my responsibility to check fees, but where are they published? Then they were unable to find the payment …

Customer service is never receive the call. Government’s authority, who should we blame. 6 months before February 2017 I send the possession claim, no reply received yet till August 2017. They are providing rubbish service.

Wow – having looked through the comments I guess its a common theme. The guys dont answer the phone there is no clarity on dates. I have tried throughout the day for the phone to ring out. An when you do get through and your heart leaps for joy a little they hang up and crush the air out of you!!

I have been calling customer services for 5 days and no-one ever answers the phone. The court has also lost my documents but luckily I have proof were signed for. I therefore have been forced to make a formal complaint. I also tried going …

Turns out this is a system where you are better off when you simply ignore their communication and don’t respond! Basically being punished for showing up! So simply ignore their letters and you will be rewarded for not being entered a judgement against.

They are helpful if you can ever get through to them. I just wish their answering machine gave more information like waiting time, place in queue etc. Instead having you hanging on. I have given up after waiting sometimes 30mins+

The worst customer service ever ,

Outstanding court service, this should be an example to the whole country of how courts should be run! My calls were answered immediately and the judge (pictured) even gave me a lift home after the court hearing. You can’t get any better than that 😉

Fact is they are overwhelmed with work and new budgets mean they are unable to deal with it all at once. I have been on hold for approx 2 hours several times. The line keeps ringing after choosing an option. At other days you are connected right away. Really depends on the time or day you call.

Totally incompetent. The customer service team are terribly trained and give incorrect advise. This has lead to 5+ screw ups and our case being struck out due to information the customer service team gave. …

Terrible service, I was on the phone for hours and nobody answered, It is unbelievable to think we pay for this service, and there is nobody manning the phones.

Rude staff. Phones that take to long to be answered and judges that see nothing, hear nothing and speak nothing when you present your evidence. If your case is transferred here, I strongly advice to ask for it to be transferred back to your …

This is probably the most disgusting service I have ever had the misfortune to have come across, you do not answer phones, emails, or letters, on top of which you do not receive claimants in person. …

1 star is generous. It is a blessing. 1 star to them is a compliment.

No star is more befitting. …

Have completely lost confidence in the Justice system after a hearing at Clerkenwell County Court. Solicitors sitting as part time judges to increase their earnings may be in conflict of interest with Goverment policies. Plus they can be …

Phones rings continuously unanswered, just outgoing messages and cannot leave a voice message. No response to e-mails either just an a standard outgoing response. Extremely poor customer service.

The worst place to call. does this place actually exist. I have been trying to obtain documents from them since 26/1/18 after receiving a confirmation letter from central court. Customer service desk???? Can I get through to these people? Havens above I need a miracle.

4 times was on hold waiting for an advisor when at 45 minutes the call gets cut off.After checking open times online, I went down there at 11am and it was closed with a bit of paper stuck to the shutter. Nightmare to get hold of!

Discraceful service there against people with disabily I’ve rang for two I’m I’ll disabled they gave the run around d slammed phone down told theyl call me back said theyl send papers for adjournment in colour they mess up your life they dont care how do your services sleep at night adjournment for 10 April what’s going on.

This court is an embarrassment to our legal establishment. You will never get through on the phone to them, and if you expect your claim to be processed with any haste, you are mistaken. I’ve been waiting nearly ten months for a court date …

Ccj for private parking ticket.
£400 Pounds my defence was rejected clearly judge and representative are in collusion with big parking companies ie CPM PARKING EYE ETC. …

Worst telephone line in the world spent 2 + hours trying to get through to nobody ,maybe Clerkenwell & Shoredtich Court should invest some of its HM revenue in to a” cup and string” for there reception desk. If Receive notice forum from …

The worst service ever, even a third world will a have better service, incompetent staff, mishandling of case, judges dont have correct information, information gets lost, once sent no one receives, have to chase them for years, asked to …

Each time I’ve rang the court, I’ve had to keep trying the number for a full day (genuinely between 9.30am – 4pm) as it just keeps ringing and ringing and ringing. It’s INFURIATING.

I could hardly imagine a worse level of customer service. No one even picks up the phone – ever. Appalling that this is what tax payer money goes towards.

Resolved my Long on-going record search issue in the matter of days. Ms Robinson replied with all the details. wonderful experience.

Good customer service received from everyone. Thank you

Never answer the phone.

3 hours on the phone no one picks up !
Tried appointment line but no one answered the phone. Tried going there and can’t get to talk to anyone either

Not a good court or phone service. If you need to raise a complaint about any mismanagement of your case by a judge. Go to the JUDICIAL CONDUCT INVESTIGATIONS OFFICE website and click on complaints.