Countrywide Assured average reviews all over the web

1.4
Total Reviews 28

Average reviews from all platforms

Average Rating 1.4

Average reviews from all platforms

  • 5.0
    1
  • 4.0
    0
  • 3.0
    1
  • 2.0
    4
  • 1.0
    22
Countrywide Assured reviews breakdown:
Google
1.4
28

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28 Countrywide Assured reviews on Google

JY
Jathusa Yogarasa 9 months ago on Google
( 1 out of 5 )

Got building insurance, currently in a home emergency and AXA their partner company cannot find my details on their system as countrywide has not transferred over all of their customers. This is apoorling service. Definitely changing companies once my renewal is due.

DL
David Love 9 months ago on Google
( 1 out of 5 )

AVIOD THIS COMPANY!!!!! Following the sudden death of my wife I had to send them the original death certificate which would be returned by recorded delivery. The certificate was not returned after numerous phone calls and promises of a call …

FL
Frances Lynn 9 months ago on Google
( 1 out of 5 )

Awful experience. Trying to change over something as simple as my direct debit mandate has been made so difficult by COUNTRYWIDE ASSURED.
Now having to send in bank statements and passport to prove who I am as they are …

TP
TJS Productions 9 months ago on Google
( 1 out of 5 )

My father had his pension with Countrywide but passed away in March 2021. We are now in mid July and still no end in sight. Had to fill in the same form 3 times through 2 family members. 10 days to process a form but no time limit for the …

EM
Eddie Mills 9 months ago on Google
( 2 out of 5 )

Very disappointed in the way my pension pot was dealt with. These are just highlights of my experience with Countrywide Assured.
After phoning and making the decision to take the lump sum option. It took three …

AC
Andrew Chilton 9 months ago on Google
( 1 out of 5 )

Antiquated organisation that by either strategy or poor luck are not able to operate a postal based claims system. The online portal is poor and only one way……. delay delay delay, stress, stress, stress. Already raised a complaint, standard …

LB
lee bragg 9 months ago on Google
( 2 out of 5 )

Rented a house, while sorting out a new house and flats for myself. Was the worst company i have ever dealt with, so decided that i would go to a different letting agency for my flats. Once i bought my house over a month later there was …

JT
John Taylor 9 months ago on Google
( 1 out of 5 )

‼️Avoid at all costs! Dealing with a deceased family members pension since initial contact 8th October. Have had to phone and constantly check what’s happening over 20 times. I appreciate there’s a pandemic but it’s hard to see how anyone …

EW
Emma Wilkinson 9 months ago on Google
( 2 out of 5 )

I’ve been dealing with them since last year and have not yet been successful. After so long of stressful times trying to sort everything out after speaking to Adam over the phone today I finally feel like I’m getting to somewhere and he is one of the only ones who’s been helpful.

AH
Alec Henson 9 months ago on Google
( 1 out of 5 )

What a shower, the only returns they are interested in are their own! I spoke to a representative today and my fund had dropped and was different to the fund value on their website , please publish real time Information on your website …

JM
Jenny Meade 9 months ago on Google
( 1 out of 5 )

My Mortgage Endowment Policy was fully paid up, but somehow they can’t find record of my full payment, although I have a letter from them confirming the fact. They need to check their historic banking charts/records more carefully.

SW
Shirley Widdup 9 months ago on Google
( 1 out of 5 )

If I could have given 0 stars to this place I would have done. I got in touch yesterday to change our addresses and it was like a Spanish inquisition. I wouldn’t mind if we had thousands in pension funds but mine is £29 per year and my …

CB
Chris Bland 9 months ago on Google
( 1 out of 5 )

Slow, lazy, rude staff who avoid doing any actual work. After changing solicitors, it really showed how dreadful countrywide are considering it took them 5 months to do what my new solicitors did in 6 weeks. …

JP
Justin Parkman 9 months ago on Google
( 1 out of 5 )

Avoid do not use this company they do not like paying back what they owe you’ve Been warned

BA
Brittain Adams 9 months ago on Google
( 3 out of 5 )

The first review on this site (Claire) is for a letting agents called Countrywide, not Countyrwide Assured. With respect to the Counrtywide Assured call centre in Preston, they always answer the phone promptly and are very polite. …

SS
Sun Seeker 9 months ago on Google
( 1 out of 5 )

Diabolical ! Data breach, had a change of address on my endowment, due to their internal error, consequently sent my information to somebody else. Further tried to surrender my endowment and customer service are ill trained, technically …

CG
Claire George 9 months ago on Google
( 1 out of 5 )

Absolutely disgusting company !! As a tenant I have reported maintenance problems for over 4 moths and nothing has been done. I then contacted my landlady direct and she had no knowledge of the damp problem which now has got so much worse …

NW
Nigel Williams 9 months ago on Google
( 1 out of 5 )

These people are rubbish, they have sent me the same letter to complete four times even though I previously completed the information they requested. When I rang them they said they had updated their records and apologised. I have received another letter – please report me to HMRC and it will save us all a lot of time.

IG
Ian Good 9 months ago on Google
( 1 out of 5 )

Trying to claim pension that’s payed òff send me rubbish nothing to do with me not very professional now a another long wait on forms believe it when I see it had to get pension ombudsman involved countrywide are a bunch of chancers!!?? !!!!!!!!! stay well clear of them !!

SB
Steven Bennett 9 months ago on Google
( 1 out of 5 )

I would have not even given this company any stars if that was an option as they have no interest other than themselves. I am in the unfortunate position where a life policy has been sold on by the company I took it out with (Thanks a lot Direct Line) and now I have to deal with these sharks great!

SM
Sue Marie Davies 9 months ago on Google
( 1 out of 5 )

Very bad experience on behalf of my partner called and treated like children both of us and still waiting for letter to change direct debit date .
Now received letter stating policy cancelled after been with them God knows how long .

PW
Phil Wilkes 9 months ago on Google
( 5 out of 5 )

I called the Preston office and was dealt with efficiently and politely and given another number to call. Again was dealt with efficiently and politely and my query answered satisfactorily – happy with this service.

JH
jane hughes 9 months ago on Google
( 1 out of 5 )

What an disgusting firm this is my Husband has paid in over £6000:00 and is now only getting back £1700:00 put what you pay to this disgusting firm into a bank account you probably wont get any interest but at least you ll still have what you have paid in. Current day highway men hang your heads in shame 😠😠😠😠 …

DW
Dave White 9 months ago on Google
( 1 out of 5 )

After over 30 years I asked to transfer my funds & because my signiture has changed it’s been a nightmare they asked me 6 security questions which I passed all 6 then was told I could be anyone
Total A Holes

MP
Michelle Phillimore 9 months ago on Google
( 1 out of 5 )

Father passed away and trying to sort the life insurance is a night mare, some staff a so rude.

RA
Rose A 9 months ago on Google
( 2 out of 5 )

They have persistently avoided the specifics of the requested information being asked for from this policy holder 🙄 …

SA
Steve Ansell 9 months ago on Google
( 1 out of 5 )

Absolutely appalling customer service with different advice given about policy depending on who you speak to.

JG
Jackie Goodwin 9 months ago on Google
( 1 out of 5 )

ON HOLD 30 MINUTES!!!!!! RUBBISH!

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