Countrywide Assured reviews

Got building insurance, currently in a home emergency and AXA their partner company cannot find my details on their system as countrywide has not transferred over all of their customers. This is apoorling service. Definitely changing companies once my renewal is due.

AVIOD THIS COMPANY!!!!! Following the sudden death of my wife I had to send them the original death certificate which would be returned by recorded delivery. The certificate was not returned after numerous phone calls and promises of a call …

Awful experience. Trying to change over something as simple as my direct debit mandate has been made so difficult by COUNTRYWIDE ASSURED.
Now having to send in bank statements and passport to prove who I am as they are …

My father had his pension with Countrywide but passed away in March 2021. We are now in mid July and still no end in sight. Had to fill in the same form 3 times through 2 family members. 10 days to process a form but no time limit for the …

Very disappointed in the way my pension pot was dealt with. These are just highlights of my experience with Countrywide Assured.
After phoning and making the decision to take the lump sum option. It took three …

Antiquated organisation that by either strategy or poor luck are not able to operate a postal based claims system. The online portal is poor and only one way……. delay delay delay, stress, stress, stress. Already raised a complaint, standard …

Rented a house, while sorting out a new house and flats for myself. Was the worst company i have ever dealt with, so decided that i would go to a different letting agency for my flats. Once i bought my house over a month later there was …

‼️Avoid at all costs! Dealing with a deceased family members pension since initial contact 8th October. Have had to phone and constantly check what’s happening over 20 times. I appreciate there’s a pandemic but it’s hard to see how anyone …

I’ve been dealing with them since last year and have not yet been successful. After so long of stressful times trying to sort everything out after speaking to Adam over the phone today I finally feel like I’m getting to somewhere and he is one of the only ones who’s been helpful.

What a shower, the only returns they are interested in are their own! I spoke to a representative today and my fund had dropped and was different to the fund value on their website , please publish real time Information on your website …

My Mortgage Endowment Policy was fully paid up, but somehow they can’t find record of my full payment, although I have a letter from them confirming the fact. They need to check their historic banking charts/records more carefully.

If I could have given 0 stars to this place I would have done. I got in touch yesterday to change our addresses and it was like a Spanish inquisition. I wouldn’t mind if we had thousands in pension funds but mine is £29 per year and my …

Slow, lazy, rude staff who avoid doing any actual work. After changing solicitors, it really showed how dreadful countrywide are considering it took them 5 months to do what my new solicitors did in 6 weeks. …

Avoid do not use this company they do not like paying back what they owe you’ve Been warned

The first review on this site (Claire) is for a letting agents called Countrywide, not Countyrwide Assured. With respect to the Counrtywide Assured call centre in Preston, they always answer the phone promptly and are very polite. …

Diabolical ! Data breach, had a change of address on my endowment, due to their internal error, consequently sent my information to somebody else. Further tried to surrender my endowment and customer service are ill trained, technically …

Absolutely disgusting company !! As a tenant I have reported maintenance problems for over 4 moths and nothing has been done. I then contacted my landlady direct and she had no knowledge of the damp problem which now has got so much worse …

These people are rubbish, they have sent me the same letter to complete four times even though I previously completed the information they requested. When I rang them they said they had updated their records and apologised. I have received another letter – please report me to HMRC and it will save us all a lot of time.

Trying to claim pension that’s payed òff send me rubbish nothing to do with me not very professional now a another long wait on forms believe it when I see it had to get pension ombudsman involved countrywide are a bunch of chancers!!?? !!!!!!!!! stay well clear of them !!

I would have not even given this company any stars if that was an option as they have no interest other than themselves. I am in the unfortunate position where a life policy has been sold on by the company I took it out with (Thanks a lot Direct Line) and now I have to deal with these sharks great!

Very bad experience on behalf of my partner called and treated like children both of us and still waiting for letter to change direct debit date .
Now received letter stating policy cancelled after been with them God knows how long .

I called the Preston office and was dealt with efficiently and politely and given another number to call. Again was dealt with efficiently and politely and my query answered satisfactorily – happy with this service.

What an disgusting firm this is my Husband has paid in over £6000:00 and is now only getting back £1700:00 put what you pay to this disgusting firm into a bank account you probably wont get any interest but at least you ll still have what you have paid in. Current day highway men hang your heads in shame 😠😠😠😠 …

After over 30 years I asked to transfer my funds & because my signiture has changed it’s been a nightmare they asked me 6 security questions which I passed all 6 then was told I could be anyone
Total A Holes

Father passed away and trying to sort the life insurance is a night mare, some staff a so rude.

They have persistently avoided the specifics of the requested information being asked for from this policy holder 🙄 …

Absolutely appalling customer service with different advice given about policy depending on who you speak to.

ON HOLD 30 MINUTES!!!!!! RUBBISH!

WARNING, PLEASE DO NOT DEAL WITH THIS COMPANY. This is because Countrywide Assured after paying them my monthly pension for over 35 years they told me a week before my retirement date that I had to transfer my pension to another company!!!!! It then took me 2 years and 22 letters to get Countrywide to put in enough transfer funding for me to be able to transfer my pension to another company and after that I then to sue them for 2 years of non payment of my pension!