Darlington Borough Council reviews

Multi Millions of £Pounds in the accounts, yet they take 3-4 weeks to Refund, Short of Capable staff or Working from Home, 8 hours Pay for 2 hours work, like All Government Departments.

Booked a repair broken plinth march 14 between 12 and 4 didn’t come rang next day spoke to Tina job was completed done yet when checked wasn’t the job was cancelled I was told a more important job came in in the mean time my husband broke …

Could not find a phone number and cannot get into building. Putin thinks your great. He would love your system.

Can’t find a direct number on their site for general enquiries! When I called the markets office I got a message telling that their inbox is full and to try later, I did this and got the same message!! What are you doing D.B.C. ?? For god …

The website is useless. Rather than being able to access all of my account details on the one site, I have to navigate between sites for different tasks, meaning multiple passwords and lovin details. The different pages have different …

Absolutely disgusting council! Didn’t take my recycle bin for no reason what so ever.. apparently its because my card was not in the top box and with the plastic and cans… I cant keep it at the top as they recycled my card box…. there …

Rang up about a rat problem! The phone was answered immediately by a very helpful lad, who gave good clear information! He organized the vermin control officer to contact me, which he did the next day at 9am,to arrange a visit at 11am! …

Poorly performing Council needs placing in Special Measures, fails its Citizens completely.

My experience with council and my housing officer think of themselves when I need help they don’t care less
Its disgusting how they treat people with disabilities if anything happens to me Darlington borough council will be responsible

Don’t help at all with bedroom tax all they want is money of you put more worries on you especially prices of everything now don’t they get enough supposed to help people on low income just spent over a million on 1 piece if road woodlands and its bumpy as out the old road smoother

I wouldn’t bother buying a parking ticket if
you park in Hargreave Terrace,or be afraid to park on double yellow lines,because despite being alerted to the problem on numerous occasions(even today,a Civic …

I have just sent 30 minutes waiting for someone to answer the phone and all it kept saying is I’m number one in the line some number one this council is a joke a laughing stock 😡 …

Wrote politely to the Council 6 months ago regarding the state of the Road where I live. They did come and trim one of the 60 foot trees in the Road and then planted a new tree directly opposite it. Potholes still there, grass verges …

They are rude to you as soon as you walk in till the minute you walk out

Contacted the council about a rubbish issue in the area. They have resolved the issue and the whole area looks better. They removed the source of the problem. I can only say this was my first attempt to contact the council and the response was good.
Thank you.

The service offered by the Council Tax Department of Darlington Borough Council is appalling.The tone of their letters are threatening and the ability to communicate with a real person is limited especially if you are not digitally savvy.

The absolute worst organisation of any kind I have ever had the misfortune to deal with, if I could give no stars at all I would have.
Disorganised and unprofessional, but at the same time arrogant and dismissive …

Today I created an account with DBC so that I will be able to see how much Council Tax we owe and be pay DBC but unfortunately my efforts were wasted. The website goes in circles & has the habit of turning my small letters into capital in the application boxes.

Some time ago i was visited by her and she quickly assessed me, Could she fit me into the boxes she ticks, it’s unlikely. Instead of gaining my confidence she drew up an assessment which didn’t really describe me. Before defining someone …

Useless council. £200 a month council tax and they forget my bins and refuse to come and collect them. I have offered to dump all the rubbish all over the town hall but they refused the offer. Waste of time mugs

I phoned to go and pick a bus ticket up got there left me sat an hour and said they forgot i was there. Then someone turned up took my tickets to photo coppy and while she was gone someone els turned up asking for my tickets the place and …

Worst council I have ever come across in my life. Fine people for dropping cigarette ends on the ground yet they are taking away bins as it’s costing them money?? Where do they expect people to put them. Gob smacked. Sending there little …

Decently delt with quite efficient

I have just tried to log onto the Darlington Gov Website to book a time to go to the tip and all I am getting is an error. I have tried Chrome, Edge and Internet Explorer. This can not be acceptable as I believe I need to book a time slot to tip my rubbish.

Waited for almost 20 mins for someone to answer the phone, is this acceptable from a government agency, I don`t think so….but once I got through a very helpful and efficient service from the staff I had conversations with.

Totaly shocking you want our money but 5 times that i have rang never to get through there is allways a 30 minute wait and you wait that plus that again on hold have you heard that music for 1 hour to get no were am trying to sort things out i want to talk to someone if i could give you no stars or -5 stars i would

Gotta say the waiting at the phone is endless for me when I’m in a hurry or trying to sort things but the staff is very friendly and helpful.

Why can i not put no stars. Arrogant and very obnoxious the whole lol of them. Complete time wasters through and through

Unhelpful, too expensive, rubbish service, buses a fortune, I could go on and on …….

Long wait for 30 minutes but the lady was so lovely and explained everything thoroughly

Almost an hour to get someone to answer the phone, helpful staff but a horrendous waiting time.

Try to get to speak to anyone here is like trying to get blood from a stone

Why is the website saying your open yet the telephone line is saying your closed.not very professional in keeping your website up to date.

Been unable to access their website to pay council tax for 5 days now. Need to get the basics right.

9am… Want to report an issue of safety… Answer machine everywhere

All the telephone options Where is relevant finding the right department was impossible

Dreadful service – waited 25 minutes to speak to a person, without success.

Shocking never get through don’t sort things out waste of time

Dreadful services not fit for purpose

Dismal. Information about works almost impossible to ascertain

Slow phone service and in general slow

The same as any other council office

Customer service was rude

Very poor

Slow service