East London Energy reviews

No response to phonecalls, emails or their online contact form. Took 15 months to get me set up on their system, and now I discover they have don’t have any payment systems set up to pay my fuel invoices? There’s no way to pay them online …

Customer service is non-existent. Trying to speak to them for months now. Email doesn’t work, when contact form is submitted I always get blank page, have spent hours on hold on the phone for months and didn’t achieve to speak to an agent, …

This company are appalling, they have sent me a letter confirming zero balance left as I moved out a month ago and are now still charging the online account. I have closed my account and had confirmation. Their customer service is …

Like others say, if I could give 0 stars I would. The worst company I’ve ever dealt with in my entire life. Customer service is non-existent and when you are finally able to speak to someone on the phone, most of the time the person …

Honestly this is like a legal scam. Worst customer service- nonexistent actually – make up all kinds of charges while running ridiculous profits, no supervision or oversight and run a monopoly district heating scheme that you can’t get out of. Disgusting that this is allowed to operate in the UK.

Never answer the phone, email bounces back, website payment system is not working. They write they want payment but provide no methods to take it…..

This company is an absolute scam. Our heating system in not on for over 6 months now, they do not respond to emails as I requested maintenance records from them. Now I am taking a legal action.

Staff was very helpful and understanding. Would recommend to go in-person instead of calling them. They however need to rethink their online platform as it difficult to use and crashed a few times.

0 stars should be an option. This company have owed me money for weeks and are not giving it. I have closed my account and had confirmation that I no longer need to do anything. Now they are plucking “outstanding” figures from thin air. …

One of the worst companies I have ever dealt with. For such a critical company providing essential hot water to residents, they’re run like an amateur operation. Customers are treated as if they’re an inconvenience, level of service is non existent and they run a monopoly with next to no regulation or consequence. Cowboys.

This company is run by a bunch of thiefs. STAY AWAY from there where possible!! Thiefs!

Company is not good in terms of services, account managements etc. I am surprised that a simple direct debit cannot be instructed without a hassle. Once in every few months they miss collecting Direct debit and after that they don’t even …

You should change suppliers immediately (if you can).

This is a disgraceful company. I notified them that I was moving out of my …

Awful company.

Moved out a year ago with no outstanding payment. They then randomly said I owed …

Never had worse service in my life. £600 taken out of my account on Friday, have been trying to contact them since and no one is on the phone. Email communication has been 0 except for generic email saying they are investigating. Hours spent on hold… 0/10 would not recommend.

I called the reporting number a few times in the middle of a weekday, but nobody picked my call up, even though the automated system was saying “the are no other waiting calls ahead of you”

Awful company – if you currently have an account with them, advise you try to change asap …

Does anyone know how to set up an account , no one answers the phone and the website doesn’t work

The absolute worst. Their recent price hike is absurd, and significantly higher than a similar district heating network half a mile down the road. The blatant profiteering is disgraceful and I hope regulations are changed to bring them into line.

Same as a large number of the below.

We moved out (after 5 years of being a customer) and followed all the ‘moving …

Dreadful worst experience ever. Didnt get any bills from them for 12 months and suddenly got a letter after 3 years claiming I owed £632. Tried to complain but got no sense whatsoever they just expect you to cough up. You are forced to take …

Unfortunately they providing worst customer service ever. They sent me a warning to pay my bill, which was paid long time ago. Also they never picking the phone. Every month i need to double check if their “system “ received my payment, otherwise current month balance is getting added to the next bill.

Disgraceful service and poor customer service:

1. Got debt letter recovery after moving out 10 month ago …

I am so frustrated and absolutely annoyed by ELE. This morning checked by bank account. They had decided to take 2 forms of DD due to missed payment, an error on their part – Direct Debit issue they we’re experiencing earlier on the year, …

Absolutely no legacy for local residents who have been housed in apartments with overpriced underfloor heating and service charges. I have been complaining for 24 months and no response. They have issued ballifs notice to collect payment. …

Disgraceful. Bunch of thiefs without mercy.
Rising energy prices over double it’s unreasonable.
Because of companies like this we will be having deep recession. Hope it will hit them too

Poor customer service and very hard to get hold of.

Worst Energy supplier I have had. They charge me tremendous amounts without me using the heater with the excuse „its winter time“. Stay away if you can (unfortunately I cant as it‘s linked to my contract),

Stay away. Terrible company. Always problems with bill. Costumer service non existent. If you have a choice DO NOT USE THEM EVER.

Having huge problems with them – they chose not to acknowledge challenges on the bills, which don’t make any sense at all. Our 2 bed was occupied by one tenant since December and is fully vacated since Christmas, yet consumption shows record usage of energy. It doesn’t make any sense at all.

Even there is no call ahead of mine, it still take 1hr+ wait time !?

Rip off monopoly, where’s the competition? Isn’t that the fee market lie everyone was sold?

Billing system produces constant errors in estimated Vs actual usage, leading to higher hills and late payment fees (Dunning Charges)

Don’t send bill reminder. Try to make the payment. Unfortunately, there is the error on the website and cannot login the account.

Very poor customer service

absurd amount of fixed charge – this company is a rip off

The most useless energy provider EVER

What on earth is the tower for? Preposterous.

Knowledgeable places and lovely staff, it was worth it to see the innovation for energy performance and recycle material.

The worst and most extortionate energy supplier I’ve ever had the misfortune of having to deal with.

Bills are too expensive and can’t switch to another provider.

Hi am not satisfied with this company at all

Has decent graffiti

I love the building!

Amazing

Fantastic building

If the staff didn’t answer th …

No response to phonecalls, emails or their online contact form. Took 15 months to get me set up on their system, and now I discover they have don’t have any payment systems set up to pay my fuel invoices? There’s no way to pay them online …

Customer service is non-existent. Trying to speak to them for months now. Email doesn’t work, when contact form is submitted I always get blank page, have spent hours on hold on the phone for months and didn’t achieve to speak to an agent, …

This company are appalling, they have sent me a letter confirming zero balance left as I moved out a month ago and are now still charging the online account. I have closed my account and had confirmation. Their customer service is …

Like others say, if I could give 0 stars I would. The worst company I’ve ever dealt with in my entire life. Customer service is non-existent and when you are finally able to speak to someone on the phone, most of the time the person …

Honestly this is like a legal scam. Worst customer service- nonexistent actually – make up all kinds of charges while running ridiculous profits, no supervision or oversight and run a monopoly district heating scheme that you can’t get out of. Disgusting that this is allowed to operate in the UK.

This company is an absolute scam. Our heating system in not on for over 6 months now, they do not respond to emails as I requested maintenance records from them. Now I am taking a legal action.

Staff was very helpful and understanding. Would recommend to go in-person instead of calling them. They however need to rethink their online platform as it difficult to use and crashed a few times.

0 stars should be an option. This company have owed me money for weeks and are not giving it. I have closed my account and had confirmation that I no longer need to do anything. Now they are plucking “outstanding” figures from thin air. …

Never answer the phone, email bounces back, website payment system is not working. They write they want payment but provide no methods to take it…..

One of the worst companies I have ever dealt with. For such a critical company providing essential hot water to residents, they’re run like an amateur operation. Customers are treated as if they’re an inconvenience, level of service is non existent and they run a monopoly with next to no regulation or consequence. Cowboys.

This company is run by a bunch of thiefs. STAY AWAY from there where possible!! Thiefs!

Company is not good in terms of services, account managements etc. I am surprised that a simple direct debit cannot be instructed without a hassle. Once in every few months they miss collecting Direct debit and after that they don’t even …

You should change suppliers immediately (if you can).

This is a disgraceful company. I notified them that I was moving out of my …

Awful company.

Moved out a year ago with no outstanding payment. They then randomly said I owed …

Never had worse service in my life. £600 taken out of my account on Friday, have been trying to contact them since and no one is on the phone. Email communication has been 0 except for generic email saying they are investigating. Hours spent on hold… 0/10 would not recommend.

I called the reporting number a few times in the middle of a weekday, but nobody picked my call up, even though the automated system was saying “the are no other waiting calls ahead of you”

Awful company – if you currently have an account with them, advise you try to change asap …

The absolute worst. Their recent price hike is absurd, and significantly higher than a similar district heating network half a mile down the road. The blatant profiteering is disgraceful and I hope regulations are changed to bring them into line.

Same as a large number of the below.

We moved out (after 5 years of being a customer) and followed all the ‘moving …

Does anyone know how to set up an account , no one answers the phone and the website doesn’t work

Dreadful worst experience ever. Didnt get any bills from them for 12 months and suddenly got a letter after 3 years claiming I owed £632. Tried to complain but got no sense whatsoever they just expect you to cough up. You are forced to take …

Unfortunately they providing worst customer service ever. They sent me a warning to pay my bill, which was paid long time ago. Also they never picking the phone. Every month i need to double check if their “system “ received my payment, otherwise current month balance is getting added to the next bill.

Disgraceful service and poor customer service:

1. Got debt letter recovery after moving out 10 month ago …

I am so frustrated and absolutely annoyed by ELE. This morning checked by bank account. They had decided to take 2 forms of DD due to missed payment, an error on their part – Direct Debit issue they we’re experiencing earlier on the year, …

Absolutely no legacy for local residents who have been housed in apartments with overpriced underfloor heating and service charges. I have been complaining for 24 months and no response. They have issued ballifs notice to collect payment. …

Disgraceful. Bunch of thiefs without mercy.
Rising energy prices over double it’s unreasonable.
Because of companies like this we will be having deep recession. Hope it will hit them too

Poor customer service and very hard to get hold of.

Worst Energy supplier I have had. They charge me tremendous amounts without me using the heater with the excuse „its winter time“. Stay away if you can (unfortunately I cant as it‘s linked to my contract),

Stay away. Terrible company. Always problems with bill. Costumer service non existent. If you have a choice DO NOT USE THEM EVER.

Having huge problems with them – they chose not to acknowledge challenges on the bills, which don’t make any sense at all. Our 2 bed was occupied by one tenant since December and is fully vacated since Christmas, yet consumption shows record usage of energy. It doesn’t make any sense at all.

Even there is no call ahead of mine, it still take 1hr+ wait time !?

Rip off monopoly, where’s the competition? Isn’t that the fee market lie everyone was sold?

Billing system produces constant errors in estimated Vs actual usage, leading to higher hills and late payment fees (Dunning Charges)

Don’t send bill reminder. Try to make the payment. Unfortunately, there is the error on the website and cannot login the account.

Very poor customer service

absurd amount of fixed charge – this company is a rip off

The most useless energy provider EVER

What on earth is the tower for? Preposterous.

Knowledgeable places and lovely staff, it was worth it to see the innovation for energy performance and recycle material.

The worst and most extortionate energy supplier I’ve ever had the misfortune of having to deal with.

Bills are too expensive and can’t switch to another provider.

Hi am not satisfied with this company at all

Has decent graffiti

I love the building!

Amazing

Fantastic building

If the staff didn’t answer th …