Enstroga reviews

If I could rate this company 0 stars out of 5, I would …but Google requires me to give at least 1 star. …

Not recommended! If I could, I would give no stars at all. First it is announced that no payment is due in April, then insane amounts are reminded. Basically not available by phone.
Termination is out!

We have now been a customer of Enstroga AG for 1 year and I really can’t say anything negative. Switching there worked without any problems. Fixed price guarantee was observed for the entire term. I canceled at the end of the term as I foun …

I only had trouble and legal disputes with these people and the legal predecessor STROGON. However, they failed miserably at everything. As a return carriage, they even reported me for something. The investigation was corr …

Anyone who still becomes a customer despite these reviews is simply lost. You can’t trust Jens Müller-Bennerscheidt (Managing Director) for anything in the world.
If I see him crossing the street I might accidentally have a stroke in the car.

One star is too many! Got a fat additional payment of 1200€ after I had tried for months to explain in writing and by telephone that there was an error in your billing, you either didn’t answer at all or got back standard phrases, up …

HANDS OFF!!!!
Credit should be paid out, but went to an ancient account. After calling several times we were told it’s now going to the correct account but the deduction fo …

Lousy customer service. Here a price guarantee is offered and then the price is doubled. I never received a bonus payment either, as the contract was terminated prematurely.

Too bad you have to give at least one star. Even that is undeserved. Too high discounts, citing the network operator, who denies the statements made by Enstroga. Only the threat of the Federal Network Agency and legal action led to a relenting. Never again

After less than a year, the electricity price is suddenly DOUBLED! Of course, I immediately switched providers and blocked the direct debit authorization. In the final calculation, ENSTROGA quickly miscalculates by 1000 kWh, in their favo …

Even one star is too much for this provider!!! Last week you were told that you had a balance and the week after that, in the middle of the month, you are suddenly twice as bad? However, the credit has not yet been paid out. Furthermor …

Ladies and Gentlemen
this energy supplier is strongly discouraged.
The power deduction increases massively, without giving a reason and what is best, WITHOUT invoice!
Upon req …

As a victim of Enstroga AG Berlin, I can only warn everyone against concluding a contract with them. Neither correct billing credit is only transferred back to customers after 3 months, and only after repeated calls and requests to transf …

ENSTROGA AG has a very small share capital. The shares are owned solely by the Management Board, i.e. one person.
The price development is exorbitant and shows that this small supplier can only make short-term …

Due to an incorrect estimate on the part of Enstroga, I had a credit balance of 680 euros at Enstroga AG and instead of checking it, they sent me a collection of 120 euros.

We received an advance payment of €145 in writing. Payable from April 2022. Suddenly we should pay 213€ per month. Reminders and collections were suddenly in the mailbox again and again. Today we canceled without notice and that won’t chan …

Catastrophe… we are long-term customers, have now received a price increase to 51.1 cents per kWh in November. The special right of termination has been completely ignored so far. You have confirmed the cancellation via our new pro …

Despite a two-year contract, my contract was terminated shortly before the end of the first year. The bonus should be credited to me pro rata. It’s been over 2 months now. You can’t get through on the phone. I have already written 3 e …

I can’t even put into words how annoyed I am with Enstroga! Nothing works since the merger! I’ve been bombarded with countless bills since May that are just plain WRONG. After several phone calls and e-mails, I then get confirmation by e- …

The purest scammers. Contract concluded for 144 per month, wait for the cancellation period and after 4 weeks you will receive confirmation that you are supplying one, but for 349 per month! Doesn’t even deserve 0 stars. Pure rip off
When asked about a reduction in the discount, there are only excuses or no reaction at …

I would introduce a negative rating scale for this electricity provider. As long as the money flows towards Enstroga, everything is fine – you need patience and/or an arbitration board for termination and credit refunds. That such a company exists and is let loose on mankind is unbelievable.

Unfortunately I can’t put the stars in the minus.🤨
After our termination, we claimed our remaining credit plus the customer bonus. Written X mails, called, what felt like hours on hold, made……..0.00 rea …

I too have had negative experiences. €308 credit! Haven’t received a dime of it to date. They don’t answer emails. Registered e-mails will not be picked up! I can only guess, don’t do direct debit. Then they can’t charge twice. It does …

I had signed an electricity contract with a price guarantee of 2 years via Check24. The price of electricity almost doubled during the term. Despite repeated objections, the company never responded, not even to registered mail. Nobody can b …

Unfortunately I let myself be blinded too. I received a price increase via email. I then duly resigned within the deadline. This cancellation will not be accepted. Instead, it is now said that it is a matter of a misunderstanding. Unfor …

Before the store is really only to warn! Don’t stick to contracts themselves and want to commit without a minimum term. Settlement of credit notes although there is no contract, reminders although no longer a customer, etc. … The list could go on and on. Hands off!

I can only advise everyone against it! Our price stream has been increased by 400%(!!!). When we then terminated our contract in good time on January 31, 2022 due to the price increase, there was no reaction from Enstroga, apart from a rem …

It is exactly as presented here. My contract was terminated prematurely. Received an email about a credit, but this has been a long time coming for 6 weeks. Since I signed this contract through Verivox, I hope that they will increase th …

Avoid the company as much as possible. Absolutely dishonest business practice. We were referred to Enstroga after the old electric utility went out of service. At first, everything stayed the same for about 6 months. Then a price increase …

Credit has not been paid out to me to date, although I received the invoice on September 30th, 2021 with the information that it was a credit. Called customer service on Friday and said they charged. And suddenly collect twice the money, …

I too can only warn against the provider. After almost three years of electricity supply, I was issued with a wrong final bill after moving. A balance of almost €200 from the first two years was still outstanding. Instead, I was given …

Caution!!! Just don’t sign a contract here. Increased discounts twice within 5 months. Last time 60% increase. You will receive the e-mail 1 week before you should pay. Apparently you don’t have to pay that much. I have lodged an obj …

Credit has already been paid back twice only on request, not by itself. Now I have canceled and there is no answer and it is still heavily debited. Go to my lawyer so he doesn’t get bored. Catastrophe.

I strongly advise against contracts with this provider!
They announce a price increase in the current contract with a price guarantee from 21 cents to 51 cents. That’s an outrageous 150% …

I can confirm everything like this: My price increase of approx. 120% on the electricity kWh price and despite disregarding my own terms and conditions (price maintenance, notice period) and contradiction on my part with the e …

I would advise everyone to stay away from this company. Invoices are written, debt collection bills come and everyone has written a different bill. Anyone who works for this company should find another employer. This one there wor …

Unfortunately, I also experienced the price increase and short-term termination.

Howeve …

Worst electricity provider I’ve ever had.
After 20 minutes of waiting someone can be reached by phone and then they say that the connection is bad. I should call again.
Changes in contact details a …

Normally this company would get 10 minus stars from me.
After I was unilaterally terminated by ENSTROGA before the end of an annual contract, I have now been waiting for my credit payment for more than 6 weeks. I do not recei …

The company is the last. First they cancel the price guarantee and want to double the working group. Then they do not react to the incorrect final statement (new customer bonus was not taken into account). No response despite multiple re …

We have only been an Enstroga customer since 01/01/2022. Already on the first day, despite the fact that the price was fixed for a year, the announcement came that my tariff would expire on February 1st, 2022 and that a new tariff would si …

Terminate you directly without a reason, although I had only asked for an adjustment of the stop after the 100%(!!) wanted more.
No response to e-mails, the phone is switched off.
Ridiculous store.

What you experience with this company is hard to beat. Credit will only be repaid upon request and the agreed exchange bonus will only be partially paid out. Anyone who trusts this company is trusted. Anger is inevitable.

Received a 65% increase in monthly payment. There will be no response to the email that you do not agree. When you call, you always get the information: “You have a special right of termination”. But I always said that I definitely didn’t …

As many others have already written here – Enstroga AG will stop delivering within 2 weeks in the delivery area, does not stick to its own contracts and it is simply NOT possible, even after more than 1 hour on different days at different …

A really non-customer-centric energy supplier. Can’t recommend. Terminate the contract without any reason and want to turn off the gas in the middle of winter with a small child, although the terms of the contract have been fully met from our side. Such a company is unbelievable.

Dubious company. I did not agree to the price increase and therefore received the notice of termination on 11/19/21 from Enstroga yesterday. My price guarantee until mid-January is not taken into account here. Increased deduction …

Price increase is legally ineffective with a price guarantee.
Cancel immediately and withdraw direct debit.
You have no legal recourse.
You w …

The price was increased early on November 27 to almost three times, despite a 1-year price guarantee, although the minimum contract period runs until February 1st. I was told over the phone by some law that they were allowed to do this an …

Never again!!
My experience with this energy supplier is a -5 star rating!! Customer service doesn’t exist. Questions will not be answered by email. Registered mail will not …

Been there for almost a year, now almost tripling of the price was announced by mail. Instead of confirming my termination at the end of the year, I was simply deregistered at the time of the increase. Price guarantee does not apply if the …

Dubious provider. Last Saturday I got the information that my discount should be increased by a good 70%. I have not used more and a price guarantee until April 2022. So no reason for an increase. So I objected. Two days later comes the te …

An absolute cheek. No one is interested in a contract. Canceled within 14 days and received no responses by email or calls. Here I am implying fraudulent behavior towards us consumers. CAUTION, I advise you not to conclude any contracts here, even if the prices are initially tempting!

Beware of this electricity provider.
Price adjustments are simply made without being informed in writing or by email.
The contract is si …

On Friday evening at 10 p.m. the e-mail flutters in that in one week suddenly 31 euros more will be charged for the electricity. Reasoned by the increased energy costs. Fair enough, but we received a not inconsiderable credit for the pas …

We also got the message today that the electricity price will increase from 26 cents/kWh to over 49 cents. Absolute cheek! Use your special right of termination, we have already initiated the change of provider. As another user has alre …

Switched to ENSTROGA Strom on July 1st, 2021 with 12 months, limited price maintenance, all good until the end of October. Then get a 16% increase in down payment. In writing, we babbled on about mutual fairness. Then I wanted to know exact …

Fraudulent company!! Stay away and take a wide berth. After a short time the contract was broken. Price increase despite the price guarantee and without any information beforehand.. I discovered it on the discount that went from the account …

Since we have now received a reminder twice for alleged arrears, there are bad points.
At the first reminder months ago we complained and they apologized.
Now another reminder came, although …

*edit* I have now received my final statement after more than 6 weeks. With currently almost 300 € credit. Only with the error that I should pay €0.557244 plus 19% VAT from 04/01/21. Instead of 04/01/21 28.6 cents gross and from 10/03/21 …

If you would like to spend your free time with ineffective communication regarding incorrect billing, excessive deductions, unauthorized reminders, arbitrary debits, etc., you have the opportunity for a permanent pen pal here……
That …

the biggest juice shop there is, after termination, an amount of 190 euros was debited, alleged final bill! we got back about 200 euros every year, customer service was absolutely catastrophic… hardly anyone speaks German properly… …

For business reasons, I have several addresses that need to be supplied with electricity, so I have had different experiences with some electricity providers over the years. Enstroga reminds me of a tightly organized shop whose management …

This store is an absolute disaster. I’ve been waiting for my credit from last year for months. Called 3 times now, just put off “we’ll give this to the responsible department, it will be paid out as soon as possible” they say. Absolutely not recommended. My money is probably still being used.

I have signed a contract for 70€ and have to pay 202€ if you call them and you can’t get through and if you transfer the amount that is in the VERTAG, they will contact a debt collection agency direct …

The promised price guarantee is not kept. Questions will not be answered. Even after 45 minutes of waiting, no service employee answered the phone. You only get standardized answers. The price increase from 5.3 cents to 17.1 cents after t …

Not recommended!!! Despite the price guarantee, the electricity price was increased. When asked why this is so, the contract was simply terminated. I had to look for a new provider within a week.
Customer service has no i …

Like many others.. unfortunately not less than 1 star is possible.
Impossible communication, price guarantee is only kept under extreme pressure, accounting completely overwhelmed, response times indescribable…. in short .. an impossible “shop” for me…

Beware of these fraudulent electricity providers.

Works with cooperation partner Check 24 and promises new customers a discount …

ADDENDUM:
Just got an email that the working price has increased from 25.84 cents to 51.90 cents!!!!!! …

The announced price increase after one year. From 22.52 cents/kWh to 49.50 cents/kWh = increase of 119.80%. Far from any reality.
Also arbitrarily increase the payment on account during the price guarantee desp …

Danger ! I strongly advise against this seller.
After a significant price increase, I canceled the contract.
At that time, the advances already paid had a significant impact on consumption.
M …

Have also received a price increase from 22.73 to 51.3 cents/kWh after 10 months – despite price fixing for 24 months. When asked, one talks oneself out with the BGB – one grants a special right of termination. Cancellation on our part!

Our credit was only paid out after repeated requests and the final statement was incorrect. The customer service is insufficient (grade 6).

cheek! One star is already too many! Don’t switch to this provider! Increase in the labor price after 10 months by 150%, which gives me a special right of termination, but the bonus also expires (since the full supply was not made for 1 …

I have now received 4 bills. All wrong, among other things, an advance payment was not included, despite proof provided by me. A termination by my new provider, due to a price increase of 35%, was simply rejected. Further details would lead …

Never again, contract with price guarantee and after 5 months an outrageous price increase to 52 cents Kwh for electricity, the current daily price from other providers is 35 cents Kwh!
I objected …

Even this one star is still too many. I was informed that an electricity increase from 27 ct to 49 ct per KW/h. that’s a price increase of about 75%. In my opinion, the management is trying to drive the company to the wall. When asked …

I don’t understand the negative reviews here. Everything went smoothly. The payout, i.e. my balance from the electricity and gas supply, totaled almost 380 euros. I got this credited to my account about 1.5 months after the end of the contract.

Unfortunately, I had difficulties from the beginning with the processing, payment, etc. Notice of termination from last year allegedly not arrived, charged the wrong meter reading, which I allegedly gave myself … . I have now given notice …