Total Reviews 60

Average reviews from all platforms

Average Rating 4.0

Average reviews from all platforms

  • 5.0
    42
  • 4.0
    2
  • 3.0
    1
  • 2.0
    1
  • 1.0
    14
Glyn Hopkin reviews breakdown:
Google
4.0
60

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60 Glyn Hopkin reviews on Google

BD
Brian Dickie 9 months ago on Google
( 1 out of 5 )

Charged a couple of hundred quid for an inspection fee.

Told me two clips would cost £900. Manufacturing fault it seems – well known in …

RB
ravi batra 9 months ago on Google
( 1 out of 5 )

I recently bought a car from Marshal Dartford, and within few week it was undriveable due to the clutch fluid leakage. I called Marshall and they said that call RAC to check the car. I called RAC and they arrived after 3hrs and they told me …

US
Umer Shah 9 months ago on Google
( 5 out of 5 )

Amazing Customer Service. Felt huge improvement compared to my last visit. Prompt communication from customer service team. Floor staff super friendly n professional. …

JK
Jordan Keeble 9 months ago on Google
( 1 out of 5 )

My partner recently bought a car from here, and within a week it was undriveable due to the coolant leaking over the engine. We called to have this rectified, and they said they would send the RAC out; we received a notification to say RAC …

RV
raga vooloo 9 months ago on Google
( 1 out of 5 )

Terrible service – booked in to re set my radio code and explained that I couldn’t put any code in. Two hours and 50 quid later I was given a new code which can’t be put in the radio (ie the whole reason it had been booked in). Told it …

TQ
Teresa Quinn 9 months ago on Google
( 5 out of 5 )

10 out of 10 service by Shahed. Everything I raised in buying my car he delivered. Outstanding service from him, highly recommend him will go back.

MN
Martin N 9 months ago on Google
( 5 out of 5 )

needed a few bits for my NV200 very helpful parts department , offering a very quick supply of the parts usually next day and a phone call when it’s ready to collect. would recommend.

BS
Beckie Salter 9 months ago on Google
( 1 out of 5 )

Called twice as was interested in buying a vehicle, both times I was told someone will call back and they never did! Poor customer service.

JK
Jurate Kapacinskiene 9 months ago on Google
( 5 out of 5 )

I arrived for the second time in a few weeks because of car problems. Here I received sincere attention and 100% help right away. I would like to thank the wonderful ladies Dawn Simmonds and Eunice Adoma, and the technical department who …

A
Akin 9 months ago on Google
( 1 out of 5 )

I have been to Marshall at Maidstone and customer service there is excellent. Here at the darford and you won’t believe me If I tell you that I waited for more than 20-25 mins now and the part guy wont apologise and attend to me. Kept on …

SF
stuart friend 9 months ago on Google
( 1 out of 5 )

Came in to Marshall Nissan Dartford today to buy a car. I was completely ignored for 10 minutes even though several members of staff looked at me but no one came over to speak to me. Eventually, I went over to a member of staff in an office …

HM
Holly Morgan 9 months ago on Google
( 5 out of 5 )

Had a great experience here, dealt with Dawn who was super helpful, she went above and beyond to deliver great service to us. She’s there to help the customers as much as she can and you can tell she really cares for her customers. There is …

SN
Steven Nicholls 9 months ago on Google
( 1 out of 5 )

Refused to investigate issue with my car even though under warranty complete clowns avoid at ll costs

B
Bu2ky 9 months ago on Google
( 5 out of 5 )

Excellent customer service at this branch. I had my car serviced at this site and the staff were amazing from start to finish. Lauren at the reception desk was welcoming and provided customer WiFi details knowing I will be working while …

SG
Shakti Ghimire 9 months ago on Google
( 5 out of 5 )

It’s in nice location with enough parking space. Friendly customer care.

JW
Jon Westwood 9 months ago on Google
( 5 out of 5 )

Decided to use this Dealership to provide my new Nissan Qashqai Mobility car and to be honest I’m glad that I did. I dealt with by the sales manageress Loretta and from start to finish she was amazing from sitting down explaining all my …

SS
selym smiler 9 months ago on Google
( 5 out of 5 )

Very friendly and helpful receptionist
.atmosphere seemed amazing

TK
Thea Kay 9 months ago on Google
( 5 out of 5 )

I had an MOT on my car here and the service was impeccable. The staff are really welcoming, in particular Dawn who was so helpful in booking us in and made sure that my daughter and I were well looked after whilst we waited. I really wouldn’t go any where else. Thank you so much

DT
Dovile Tamulyte 9 months ago on Google
( 5 out of 5 )

Just wanted to write a really big thank you to the Sales Manager Barry who looked after me today. The service from dropping my car off this morning to collecting it this evening was outstanding. Very kind and professional Barry explained …

EB
Evelina Balciunaite 9 months ago on Google
( 5 out of 5 )

Myself and my family have been coming to this branch for many, many, many years when changing cars, for services and repairs and I honestly could not recommend this branch enough! I know very little about cars and they have always provided …

LJ
Long Job Tom 9 months ago on Google
( 3 out of 5 )

Called up a week before wanting to trade in my used Nissan. Came at the time i was told and met William the ‘sales manager’ who made excuses not to buy it even though was immaculate. Then a week later even after phone calls from William saying he had an offer for my vehicle.. still nothing. Useless centre.

CJ
Chris Jones 9 months ago on Google
( 5 out of 5 )

I went with my daughter last week to Marshalls at Dartford, where she bought a second hand Quashquai from Shahed, who gave us first class service throughout the transaction. He was pleasant, efficient and courteous in all our dealings with …

AS
adesoji soda 9 months ago on Google
( 5 out of 5 )

I literally worked from this outlet today after dropping my wife’s car for MOT, felt comfortable with free wifi and drinks. Good customer service. Thank you Annie, Eunice and Dawn.

VP
Vernon Phillips 9 months ago on Google
( 5 out of 5 )

Recently had major gearbox problems, can’t thank service dept and in particular Dawn for all their help to get the issue resolved. Marshall are very lucky to have Dawn as an employee. She has gone above and beyond helping us. THANK YOU DAWN

CL
Claire Luckhurst 9 months ago on Google
( 5 out of 5 )

Shahed Uddin was incredible he set me up with a beautiful Qashqai within a few days as I needed it quite quickly! He took the time to show me all the features and I drove off feeling very happy and confident in my new ride. 100% recommend

MB
Mick Bennett 9 months ago on Google
( 5 out of 5 )

Excellent service, took car in early morning for major service + mot + cambelt change, had it back mid afternoon, well pleased. Staff very friendly as well.

GM
Gaynor Mcauliffe 9 months ago on Google
( 1 out of 5 )

Absolutely disgusting service from the dartford branch, my car needs urgent attention, i have spoken to my warranty company who as told me that the branch needs to deal with my problem. I have 90 miles left on my car before it won’t start …

BJ
Bob Jordan 9 months ago on Google
( 5 out of 5 )

Had a problem at the beginning of the sale, but this was soon rectified my the management who treated my problem with a lot of professionalism and sorted it out straight away. …

GE
Graeme Eve 9 months ago on Google
( 4 out of 5 )

Lovely showroom, some really lovely staff, but the car I bought was sadly below the quality I personally would expect from a Nissan approved scheme. Car has been back into the garage multiple times for multiple issues and following …

OA
Olu Akinwunmi 9 months ago on Google
( 5 out of 5 )

Very good customer service, ability to help, and support.

A
Abby 9 months ago on Google
( 1 out of 5 )

My car was not detecting the key I called Nissan Dartford, met a guy called Ben who did a system reset within 30minutes. Went back home the car was working, the key was being detected by the car with no system errors. A day or two later all …

MP
Matthew Pulis 9 months ago on Google
( 5 out of 5 )

I am very pleased with the service offered by Alan at Nissan Dartford. He was very patient with my needs and extremely accommodating. It was a very pleasant experience purchasing my Leaf from them. Furthermore, the head of mechanics was also very informative and patient and cleared out all the questions we had. Highly recommended!

SB
Susan Beales 9 months ago on Google
( 5 out of 5 )

Collected our approved nissan qashqai yesterday. Cannot thank Thomas Hickey enough for his time, professionalism, knowledge about car and genuine care and attention to the buyer. Nothing was too much trouble and he answered all our …

PS
Peter Stubbs 9 months ago on Google
( 5 out of 5 )

I purchased a new Nissan Qashqai from Motorline Dartford in early December 2018 for my wife. I had used another Nissan dealer in the past, but was unhappy with their offhand attitude. …

AT
Alan Twort 9 months ago on Google
( 5 out of 5 )

I am generally known to be a grumpy and hard to please individual hence naturally having low expectations from any business / establishment.
It is also generally accepted that any business is only as good as the people …

SD
Sue Davies 9 months ago on Google
( 5 out of 5 )

Just collected our Qashqai from Nissan this morning. We were very impressed with the service and professionalism we received from salesperson, Tom Hickey. He was very knowledgable and friendly and wasn’t pressurised to buy at any time. He …

DY
Denise Y. Szabo 9 months ago on Google
( 5 out of 5 )

I had a really good experience with my finance part-exchange. I checked online and I did not think I was going to be able to get a new car but Gary helped me getting a cracking deal. Moreover, he really helped finding the model that would …

MG
Michael Garvey 9 months ago on Google
( 1 out of 5 )

Bought a second hand Mercedes from Marshall Leicester February 22. Engine management light come on regarding add blue and car is going to shut down in 100 miles trying to get help with my warranty but doesn’t seem to matter that I have a …

TS
Teresa Swanson 9 months ago on Google
( 5 out of 5 )

I just wanted to say that I needed help putting in my radio code and I came over today and Tom couldn’t have been more helpful. He was polite and friendly and put my code in and got my radio working again for which I was very grateful.

KA
Kay AAA 9 months ago on Google
( 5 out of 5 )

Been using this branch for the last 6 years and they have got the best customer service you can think of.
Every staff is a pleasure to speak with and I have always recommended my friends to Nissan

IC
Ian Cooper 9 months ago on Google
( 1 out of 5 )

Let’s start with the positive service department
Had a clutch issue resulting in a new clutch but the gentleman I dealt with was excellent throughout 5 stars …

NO
Noah Odubiyi-Felix 9 months ago on Google
( 5 out of 5 )

Hello All,

Thanks for the experience I had during the servicing of my car… I am so …

PY
Pema Yoko 9 months ago on Google
( 5 out of 5 )

Excellent customer service by Alan Williams, was very impressed after a disappointing experience from Volkswagen Dartford. He was attentive, patient and informative. The various ladies at the front desk were also attentive and welcoming. Great overall experience and now I drive a Nissan! Thank you all.

JH
Jason Hackett 9 months ago on Google
( 5 out of 5 )

Fantastic service department, Simon and Richard were brilliant.
Got me in at very short notice.
Never used this garage before as I live in the north of England so was really …

CI
Cathy Izzard 9 months ago on Google
( 5 out of 5 )

We are all quick to moan but sometimes we forget to say thank you for exceptional service! Dawn from Motor line Nissan Dartford! What an asset you are! Your Boss needs to know what a professional, hardworking person they have working for …

JB
James Boardman 9 months ago on Google
( 5 out of 5 )

Fantastic service from start to finish. Massive thank you to Albert for his expertise and calm selling style. He made the whole buying process very smooth and I felt comfortable throughout the whole process. Would thoroughly recommend …

DP
Dartford Practical 9 months ago on Google
( 5 out of 5 )

I know people usually only bother to complain when it comes to main dealers, but I’ve always received a great service at the Dartford branch. Simon and Dawn in the service team are very professional and happy to help and are worth the 5 star review alone! Thanks again Sam and the Practical Car and Van rental team @ Dartford

JW
Joanne Wilfort-Smith 9 months ago on Google
( 5 out of 5 )

Picked up new car today at Motorline Nissan in Dartford I was treated absolutly wonderful by the lovely Gary who made me feel very confident I had picked the right car. Also the young lady at reception was also very nice and polite and …

PD
pedy day 9 months ago on Google
( 2 out of 5 )

The dealers itself is beautifully presented, and lots of cars on offer but difficult to find, if you take the wrong turn on the motorway you’ll miss it. I wasn’t happy with the service received to my car or indeed the way I was approached …

BB
Burak BALKIS 9 months ago on Google
( 5 out of 5 )

I am very pleased with my overall experience, smooth transition end to end. From the moment I was in retail store, take a decision and handover the car everything was well planned. Thank you so much Joe, great Job! Impressive Service, Highly recommended,

SB
Sam Barnard 9 months ago on Google
( 5 out of 5 )

Another 5 star review for the service team at motorline dartford. A special mention for Ben, who managed to squeeze me in on a really busy Friday, to run a diagnostic test on our vehicle and got us back on the road asap! Thanks again, its really appreciated.

NM
Nicola Miles Cullen 9 months ago on Google
( 5 out of 5 )

We have used Nissan Dartford for years and have always had a good experience. We visited the new store in Dartford and was helped, given advice and purchased another used car! A smooth transition again from Dan the manager, Delia the sales …

JH
Joe Hodge 9 months ago on Google
( 5 out of 5 )

Dawn in service is amazing and always so helpful I don’t even own a nissan and she goes above and beyond just to help me she is a huge credit to the service team, well done Dawn continue being amazing 👏 …

DT
Danny Thompson 9 months ago on Google
( 4 out of 5 )

I’d have given 5* except confusing door signage and no one answering the bell push had me standing in the ice cold rain for several minutes before another customer directed me to an adjacent unlocked, unsigned, door! Once inside the staff were quick and efficient. MOT & Inspection done in an hour.

MA
Monsor Ali 9 months ago on Google
( 1 out of 5 )

Terrible customer service waited in front of the reception desk to be served for 20 min. Salesman Imran came and said here is your car I asked if I could have a look inside then he came after 10 min with key. He then open the car and left …

MA
Matthew Arthur 9 months ago on Google
( 5 out of 5 )

Without a doubt the best dealership i have ever been to . They are professional , courteous and have gone over and beyond to look after my car for the last 7 years . Have just sorted an issue for me and got Nissan to pay for it without any hassle. Wish all dealerships were as good as these.

WG
Wendy Gale 9 months ago on Google
( 5 out of 5 )

Don’t seem very professional didn’t read the paperwork on my car my repair was covered by warranty but showed me no bill and asked for £1300! I have since heard from Barry at the workshop and would like to change my review as he expl the …

WA
Wael Alfatlee 9 months ago on Google
( 1 out of 5 )

if I can give them zero rating I wouldn’t hesitate to do it.
I would encourage the manager to call the parts department and see if anyone would pick the phone, he/she can try anytime during the day and as many times as they want. Please try to proof me wrong.

HC
Hannah Catchesides 9 months ago on Google
( 5 out of 5 )

Purchased a Nissan Qashqai yesterday after having 2 meetings with Gary and Albert, fantastic customer service, very friendly team and atmosphere. Was more than accommodating and stayed late both nights to fit myself and my Husband in due to …

BB
Bobby Bhola 9 months ago on Google
( 5 out of 5 )

Just would like to thank Barry Grogan from the service department. For stamping my service book, for a car that I had recently purchased privately (not from this garage). The service book was missing some stamps when I brought the car. The …

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