Glyn Hopkin reviews

Charged a couple of hundred quid for an inspection fee.

Told me two clips would cost £900. Manufacturing fault it seems – well known in …

I recently bought a car from Marshal Dartford, and within few week it was undriveable due to the clutch fluid leakage. I called Marshall and they said that call RAC to check the car. I called RAC and they arrived after 3hrs and they told me …

Amazing Customer Service. Felt huge improvement compared to my last visit. Prompt communication from customer service team. Floor staff super friendly n professional. …

My partner recently bought a car from here, and within a week it was undriveable due to the coolant leaking over the engine. We called to have this rectified, and they said they would send the RAC out; we received a notification to say RAC …

Terrible service – booked in to re set my radio code and explained that I couldn’t put any code in. Two hours and 50 quid later I was given a new code which can’t be put in the radio (ie the whole reason it had been booked in). Told it …

10 out of 10 service by Shahed. Everything I raised in buying my car he delivered. Outstanding service from him, highly recommend him will go back.

needed a few bits for my NV200 very helpful parts department , offering a very quick supply of the parts usually next day and a phone call when it’s ready to collect. would recommend.

Called twice as was interested in buying a vehicle, both times I was told someone will call back and they never did! Poor customer service.

I arrived for the second time in a few weeks because of car problems. Here I received sincere attention and 100% help right away. I would like to thank the wonderful ladies Dawn Simmonds and Eunice Adoma, and the technical department who …

I have been to Marshall at Maidstone and customer service there is excellent. Here at the darford and you won’t believe me If I tell you that I waited for more than 20-25 mins now and the part guy wont apologise and attend to me. Kept on …

Came in to Marshall Nissan Dartford today to buy a car. I was completely ignored for 10 minutes even though several members of staff looked at me but no one came over to speak to me. Eventually, I went over to a member of staff in an office …

Had a great experience here, dealt with Dawn who was super helpful, she went above and beyond to deliver great service to us. She’s there to help the customers as much as she can and you can tell she really cares for her customers. There is …

Refused to investigate issue with my car even though under warranty complete clowns avoid at ll costs

Excellent customer service at this branch. I had my car serviced at this site and the staff were amazing from start to finish. Lauren at the reception desk was welcoming and provided customer WiFi details knowing I will be working while …

It’s in nice location with enough parking space. Friendly customer care.

Decided to use this Dealership to provide my new Nissan Qashqai Mobility car and to be honest I’m glad that I did. I dealt with by the sales manageress Loretta and from start to finish she was amazing from sitting down explaining all my …

Very friendly and helpful receptionist
.atmosphere seemed amazing

I had an MOT on my car here and the service was impeccable. The staff are really welcoming, in particular Dawn who was so helpful in booking us in and made sure that my daughter and I were well looked after whilst we waited. I really wouldn’t go any where else. Thank you so much

Just wanted to write a really big thank you to the Sales Manager Barry who looked after me today. The service from dropping my car off this morning to collecting it this evening was outstanding. Very kind and professional Barry explained …

Myself and my family have been coming to this branch for many, many, many years when changing cars, for services and repairs and I honestly could not recommend this branch enough! I know very little about cars and they have always provided …

Called up a week before wanting to trade in my used Nissan. Came at the time i was told and met William the ‘sales manager’ who made excuses not to buy it even though was immaculate. Then a week later even after phone calls from William saying he had an offer for my vehicle.. still nothing. Useless centre.

I went with my daughter last week to Marshalls at Dartford, where she bought a second hand Quashquai from Shahed, who gave us first class service throughout the transaction. He was pleasant, efficient and courteous in all our dealings with …

I literally worked from this outlet today after dropping my wife’s car for MOT, felt comfortable with free wifi and drinks. Good customer service. Thank you Annie, Eunice and Dawn.

Recently had major gearbox problems, can’t thank service dept and in particular Dawn for all their help to get the issue resolved. Marshall are very lucky to have Dawn as an employee. She has gone above and beyond helping us. THANK YOU DAWN

Shahed Uddin was incredible he set me up with a beautiful Qashqai within a few days as I needed it quite quickly! He took the time to show me all the features and I drove off feeling very happy and confident in my new ride. 100% recommend

Excellent service, took car in early morning for major service + mot + cambelt change, had it back mid afternoon, well pleased. Staff very friendly as well.

Absolutely disgusting service from the dartford branch, my car needs urgent attention, i have spoken to my warranty company who as told me that the branch needs to deal with my problem. I have 90 miles left on my car before it won’t start …

Had a problem at the beginning of the sale, but this was soon rectified my the management who treated my problem with a lot of professionalism and sorted it out straight away. …

Lovely showroom, some really lovely staff, but the car I bought was sadly below the quality I personally would expect from a Nissan approved scheme. Car has been back into the garage multiple times for multiple issues and following …

Very good customer service, ability to help, and support.

My car was not detecting the key I called Nissan Dartford, met a guy called Ben who did a system reset within 30minutes. Went back home the car was working, the key was being detected by the car with no system errors. A day or two later all …

I am very pleased with the service offered by Alan at Nissan Dartford. He was very patient with my needs and extremely accommodating. It was a very pleasant experience purchasing my Leaf from them. Furthermore, the head of mechanics was also very informative and patient and cleared out all the questions we had. Highly recommended!

Collected our approved nissan qashqai yesterday. Cannot thank Thomas Hickey enough for his time, professionalism, knowledge about car and genuine care and attention to the buyer. Nothing was too much trouble and he answered all our …

I purchased a new Nissan Qashqai from Motorline Dartford in early December 2018 for my wife. I had used another Nissan dealer in the past, but was unhappy with their offhand attitude. …

I am generally known to be a grumpy and hard to please individual hence naturally having low expectations from any business / establishment.
It is also generally accepted that any business is only as good as the people …

Just collected our Qashqai from Nissan this morning. We were very impressed with the service and professionalism we received from salesperson, Tom Hickey. He was very knowledgable and friendly and wasn’t pressurised to buy at any time. He …

I had a really good experience with my finance part-exchange. I checked online and I did not think I was going to be able to get a new car but Gary helped me getting a cracking deal. Moreover, he really helped finding the model that would …

Bought a second hand Mercedes from Marshall Leicester February 22. Engine management light come on regarding add blue and car is going to shut down in 100 miles trying to get help with my warranty but doesn’t seem to matter that I have a …

I just wanted to say that I needed help putting in my radio code and I came over today and Tom couldn’t have been more helpful. He was polite and friendly and put my code in and got my radio working again for which I was very grateful.

Been using this branch for the last 6 years and they have got the best customer service you can think of.
Every staff is a pleasure to speak with and I have always recommended my friends to Nissan

Let’s start with the positive service department
Had a clutch issue resulting in a new clutch but the gentleman I dealt with was excellent throughout 5 stars …

Hello All,

Thanks for the experience I had during the servicing of my car… I am so …

Excellent customer service by Alan Williams, was very impressed after a disappointing experience from Volkswagen Dartford. He was attentive, patient and informative. The various ladies at the front desk were also attentive and welcoming. Great overall experience and now I drive a Nissan! Thank you all.

Fantastic service department, Simon and Richard were brilliant.
Got me in at very short notice.
Never used this garage before as I live in the north of England so was really …

We are all quick to moan but sometimes we forget to say thank you for exceptional service! Dawn from Motor line Nissan Dartford! What an asset you are! Your Boss needs to know what a professional, hardworking person they have working for …

Fantastic service from start to finish. Massive thank you to Albert for his expertise and calm selling style. He made the whole buying process very smooth and I felt comfortable throughout the whole process. Would thoroughly recommend …

I know people usually only bother to complain when it comes to main dealers, but I’ve always received a great service at the Dartford branch. Simon and Dawn in the service team are very professional and happy to help and are worth the 5 star review alone! Thanks again Sam and the Practical Car and Van rental team @ Dartford

Picked up new car today at Motorline Nissan in Dartford I was treated absolutly wonderful by the lovely Gary who made me feel very confident I had picked the right car. Also the young lady at reception was also very nice and polite and …

The dealers itself is beautifully presented, and lots of cars on offer but difficult to find, if you take the wrong turn on the motorway you’ll miss it. I wasn’t happy with the service received to my car or indeed the way I was approached …

I am very pleased with my overall experience, smooth transition end to end. From the moment I was in retail store, take a decision and handover the car everything was well planned. Thank you so much Joe, great Job! Impressive Service, Highly recommended,

Another 5 star review for the service team at motorline dartford. A special mention for Ben, who managed to squeeze me in on a really busy Friday, to run a diagnostic test on our vehicle and got us back on the road asap! Thanks again, its really appreciated.

We have used Nissan Dartford for years and have always had a good experience. We visited the new store in Dartford and was helped, given advice and purchased another used car! A smooth transition again from Dan the manager, Delia the sales …

Dawn in service is amazing and always so helpful I don’t even own a nissan and she goes above and beyond just to help me she is a huge credit to the service team, well done Dawn continue being amazing 👏 …

I’d have given 5* except confusing door signage and no one answering the bell push had me standing in the ice cold rain for several minutes before another customer directed me to an adjacent unlocked, unsigned, door! Once inside the staff were quick and efficient. MOT & Inspection done in an hour.

Terrible customer service waited in front of the reception desk to be served for 20 min. Salesman Imran came and said here is your car I asked if I could have a look inside then he came after 10 min with key. He then open the car and left …

Without a doubt the best dealership i have ever been to . They are professional , courteous and have gone over and beyond to look after my car for the last 7 years . Have just sorted an issue for me and got Nissan to pay for it without any hassle. Wish all dealerships were as good as these.

Don’t seem very professional didn’t read the paperwork on my car my repair was covered by warranty but showed me no bill and asked for £1300! I have since heard from Barry at the workshop and would like to change my review as he expl the …

if I can give them zero rating I wouldn’t hesitate to do it.
I would encourage the manager to call the parts department and see if anyone would pick the phone, he/she can try anytime during the day and as many times as they want. Please try to proof me wrong.

Purchased a Nissan Qashqai yesterday after having 2 meetings with Gary and Albert, fantastic customer service, very friendly team and atmosphere. Was more than accommodating and stayed late both nights to fit myself and my Husband in due to …

Just would like to thank Barry Grogan from the service department. For stamping my service book, for a car that I had recently purchased privately (not from this garage). The service book was missing some stamps when I brought the car. The …