Harborne Swim and Fitness Centre reviews

I want to say a big thank you. As a Ukrainian 🇺🇦, I was given a free subscription for three months. I am very grateful. Thanks for your generosity. The staff here is very pleasant. Conditions are wonderful. The gym is always clean and …

I love this gym so much. I always dread going to the gym but as soon as I step foot I’m greeted with a smile and it instantly pumps me up for a good session. I started here last summer and then stopped ( nothing to do with the gym I just …

Not happy with this place, after being recommended by a friend I decided to apply for my son to have swimming lessons, before agreeing I explained my son is AUTISTIC and non verbal he will need help they said that shouldn’t be a problem, …

I’m loving coming here. Other users of facilities and instructors are so friendly. Class quality is great. Changing rooms are cleaned regularly. I’m recovering from major surgery and this place has been such a joy to me in difficult times. 🙂

Very clean pool and place, timing agenda well-organized, not crowded, good size of lockers and changing kiosks, friendly staff and safeguards, not overly warm pool water temperature, nice warm showers for afterwards. We had a nice family time just before Sunday lunch. We’re really thinking about becoming members. Recommended!

Take my little one swimming classes here . The facilities are clean and staff are welcoming which is rare to find with gym receptionist.
Parking however is shambolic. Although you can advise on street parking it doesn’t seem practical with a baby after swimming ! If this is seen to then no complaints

Pre-booked lifeguard course only to find out on the day (29th May 2023) it had been cancelled. Had no notification the course was not running & is still being advertised on the 4th of May on Facebook. Can’t even get a refund until it has …

Dissapointing customer service with a poor interest in helping or supporting any need or request. Although the teachers are good, this is completely ruined with their lack of empathy and listening capacity.

Very humiliated leisure centre, they are stealing money from my account and saying that is the policy, they don t care if you complain and are not responsible on the problems they are causing to their customer. …

Re the pool, the main problem is persistent overcrowding of Lane Swim sessions.

Lane Swim sessions are usually very busy and sometimes too crowded to swim …

Nice gym and pool. The classes are great. Can sometimes be hard to find somewhere to park

General manager that allowed parking a skip in the middle of the car park when it could have been put in the coach area corner needs firing or a disciplinary. Surely lots of general managers are looking for work out there but have common sense.

Timings for gym are constrained till 9 pm and till 5pm on weekend causing to miss most of weekends..otherwise facilities are good..

The swimming is nice and good, but the gym is absolutely terrible. Not enough equipment. Only one lat pull down machine. There’s at times a queue, and I’m not even going at peak times. Gym also closes before 9. Small gym. …

Very narrow minded people use this pool they all stare at u if u wear shorts for modesty which made me and my daughter feel very uncomfortable wouldn’t be going Back

Great place to enjoy swim. The staff are very comitted to the service and very friendly too. They work so hard to keep the pool clean and tidy. A big ThumbsUp to everyone!👍 …

They don’t care if no space for your kids in swimming lesson , They have one answer we will charge you until we have space !!!!!

AVOID THIS PLACE AT ALL COST !
We had cancelled our son’s swimming lesson because the instructor kept ignoring him and my husband during lessons, but that’s not all. When we cancelled we were …

I switched my children’s swimming membership (after over 10 years of being with the centre) to a gym membership. I did this over the phone. At the time of doing this, I reminded the lady at the reception that my children already had a …

After using gym facilities for over 6 months now I’m quite confident I can give my honest opinion on things. …

bad experience I will not advise parents to waste their time and take their children to this pool because they are not going to learn anything, waste of time my two daughters have been there for three years one of them is still at level 1 …

Well equipped gym. Good price. Friendly staff. As with any gym avoid at peak times. Nice pool. Clean facilities.

Good range of equipment considering the size of the gym which is what I primarily use the centre for. Also very nice pool and toddler pool. Staff are friendly and courteous. The big draw backs are the very small car park which is frequently …

Nice swimming pool however the changing rooms are mixed which can be very uncomfortable, no mirrors not a great place to get ready after a workout. Only about ten parking spaces for the whole site

First time coming here and wouldn’t again, brought my niece to her swimming lesson
Parking is beyond a joke … for the size of the centre there is no where near …

The only problem is the smell in the dressing room.

Had a really enjoyable experience taking my two year old for a swim on a Sunday morning. No wait at reception, facilities clean, plenty of space to get changed and pool not too crowded. Lifeguards were appropriately attentive keeping the …

Be cautious and do not trust what staff tells you about memberships.
They either do not understand how Harlands operate, or intentionally deceive. In my case I’ve lost nearly 100 pounds and lots of nerves because of mistakes …

Great place to go for a work out and your kid’s can go swimming at the time you have IF THERE SWIMMERS AND BEHAVE THERE SELFS there is always a life guard present but that’s your choice ttxxxxxxx

A nice leisure centre, with great facilities for both the gym and pool. Only letdown is parking (although the street opposite is available if you’re lucky to find a spot), and the poor app you need to use (which isn’t a representation of the staff, rather the company that manages the centre).

After being told by the works physio that swimming was going to help in my recovery I was told by a few people that Harborne was the best to go to. The staff were very friendly and helpful and told me the different ways of paying. Pay as …

Unannounced fire drill at 4h30pm on 30/01/2022 kicked out every last soul 30min before closing time. A joke, without even an apology! Email, the app SMS, were not used to give customers any sort of notice. 10 min into the fire drill time, …

I have recently joined from anytime fitness, unfortunately this gym has limited opening times and closes at 9pm weekdays and 5pm on weekends. It is restrictive if you work full time or on weekends. There is always a faulty piece of …

Swimming pool is cold and I mean very cold. Can not be anywhere near the recommended temperature that a public pool should be. Not good at all

Swimming pool is always clean, never too busy. Changing rooms are clean, shower floor can be a bit slimy if going at the end of the day. Reasonable price. Only criticism is tiny car park and the hairdryers are hand dryers mounted on the wall, not comfortable for drying your hair.

The building itself and its facilities were excellent compared to some of those Council Run Leisure Centres. Staff could have been more polite and the parking is an absolute nightmare. Spaces for 20 vehicle just isn’t enough and even those …

Lovely swim session here. Good, clean facilities with hot showers. Pool size perfect and not packed. Very accessible from multiple bus routes.

On first glance it looks clean, nice and tidy. Car parking is available but unfortunately not all the visitors know how to park and end up sprawled out everywhere! …

Stopped my membership after the road parking was stopped as there are literally not enough of car spaces, made it absolutely impossible to come and use the facilities, which are not even good enough for families with small children. Showers …

Preface: Beware of handing over your GPS location & personal health data, the data controller is foreign and shady. Called up for booking and time table information, was deferred to the website and advised to download an app. How do people …

Go there weekly if possible with my 2.5 year old daughter. We only use the small pool currently, which is always clean and not crowded, but I never go at peak times. …

My wife and I come over from Kings Heath to take our 18 month old daughter swimming. It is cheaper, cleaner and far more pleasant than alternatives like Cocks Moor Leisure Centre. …

Just joined and so far had a good experience. Able to book into classes and had a good gym induction. …

Great for morning swim.
Staff very friendly and nice.

A good place for swimming, gym workouts or Martial Arts, self defence tuition. Our 32 month old g/daughter thoroughly enjoyed her first swimming pool trip. We’ll use facilities again in future. TQ to the staff we liaised with to use a trial free pass. Easy to access and well patronized.

They are not at all professional, my daughter has been there for more than a year, she is still at the same level, because she told me at the reception that they do not have a place on level 3, I do not understand how they can work like that

Nice and clean pool. Price for one time entry only £4,60 and that’s good. Make sure you check online if there is window for recreational swimmers, before you visit. Between 3pm and 4pm only few swimmers was in there, comfortable. You can use leisure card.

Went swimming with my daughter.
Really well organised, very clean and great, attentive staff.
Small car park but we got a space. My daughter loved every second of it!

We are not happy. Our daughter loves swimming so we dicided to get her into lessons. Was going great at the start. Then the teachers were changing all the time staff coming and going. Was a major distraction not fair on the kids. Over …

The short version: Don’t go there. I would give 0 star if I could.

In full: The staff are very unfriendly and sometimes rude. The check in machine …

Most of reception Staff are rude. Stupidly small carpark for such a busy facility. The changing rooms are filthy. Slime on individual shower walls. Shower cubiles dirty in general. Toilets are vile and smell of urine as do the changing …

Modern clean swimming with easy to use shallow small pool. The changing area is mixed and has two family change cubicles – it could do with a third but at least it has them. The lockers take a pound coin which is returned when finished.

Best in the area
Parking is very limited but road side parking is available around
Reception staff have the right attitude and friendly …

After being a member for 3 months I highly recommend you find a different gym! Most of the staff are rude, not once did my swipe card there ever work, parking is terrible and just a general bad feeling at this gym, also after my 3 month …

Parking is a nightmare. The actual car park is tiny and it’s the wild Wild West of parking. Local area has a few spaces but my major annoyance is how they don’t care how other people park. There’s a large carpark gated off but that’s for …

There is not enough parking there ,

My daughter is five years old and she became a member to learn to swim, but the level of education and behavior of the teacher. It was not good at all and I was not satisfied

The swimming pool is so busy, that finding your time space is very difficult, specially for young school going adults pool is busy for 3 days a wk and the timings are not good. …

Attended the Pilates class at 8pm on 2nd November. We were all waiting in the studio for over 20 minutes and no one notified us that the teacher would not be coming. Only when another member went to find a staff we were then told that the …

This place is slightly better than it used to be, i.e. staff seems nicer. However, the state of it is sometimes shocking – the chairs in the waiting area upstairs are incredibly dirty and overused for years, at peak times there are queues …

Extremely bad customer service, with no willingness to listen and help. Supervisor just doesn’t care. Front desk staff hang up calls with no interest in helping customers. I’m just tired of this service.

I still have a membership only because there is no other option nearby. Every year not only the gym gets busier but also it gets more expensive. They provide numerous options for new joiners but there are no options for “Gym Only – No Swim” …

Where do I start, this gym is what I think about when I think of the perfect gym. What i lookef for was quality of equipment not quantity thry hsve recently upgraded. It then started with the location and excellent classes and new pool It …

The studio pool is really good for the little one as the water temperature is appropriate. The changing room is a little too cold

This fitness center is a theif. Before first lock down I ring them for cancelation of my two daughters account. On the system only one of my daughter been canceled only. Be aware anyone want to cancel their account.

Struggle to get on the equipment (but then again it is January) and a few machines out of order, although I’ve been advised this will be sorted by next week. Not a bad gym, maybe 4 stars if it wasn’t so busy due to the time of the year

Had a fantastic time in the large pool with my kids today. First time I have been to this site, and I was very impressed. We went for the open pool session from 12pm on Saturdays, it wasn’t to busy at all…

Great service but is it open on Christmas day? !
Disabled showers are for £2.20 and It’s a good experience and need to put deposit down for radar key or register online ; but sometimes they get the room temperature wrong…. 😬😑😑
Cold/Warm 😨😧 …

Website misleading on swim, complained along with other swimmers about kids messing about while others trying to swim and told by duty manager that segregating the pool into swimmers and those in the pool for fun doesn’t work. Staff unhelpful generally and although the facilities are good we won’t be visiting again.

Took my son to the gym last night, then he decided to go for a swim after the gym. He is a member and presents with a disability. Sam (that’s what I have been told her name is) stopped him at 8:25pm very rude and abrupt informing him …

For first time Family visit was disappointing. Asian guy at reception blanked and bored we found not useful as expected to be. Changing facilities needs improvements for 21st Century:Firstable it’s cold compared the pool area, so when you …

was promised the lights would be done by the 16th of August however the lights are still exactly the same they just put you in promise land. I am waiting till they give us another date then we’ll post again. thank you.😵‍💫 …

Absolutely fuming!!! Today I strolled up at 5.20pm for a 20 minute run to be told I could not come in even though the gym doesn’t close until 6pm!!!
There is nothing on the website to tell me this. Too many of the staff (not all …

To expensive, joined fitness 24/7 on Hagley Road. Paid membership £110 for 1 year on Black Friday sale. Great staff and equipment. Great parking too.

This pool deserves half a star,I registered my 2 girls to join and paid for both of them the first month.On the first lesson I realised that I wouldn’t be able to do the swimming lesson for my 1year old because of the time difference …

the facility is nice but such a shame that the receptionist staff are rude and inconsiderate. They did not allow me in even though I had half an hour before closing. It’s not worth the money you pay for a membership, there are better places available. Timings are also terrible for children and teenagers.

Pool Hygiene Problem – Almost nobody removes their shoes before entering the changing area, nobody showers before using the pool or empties their bladder; unsurprisingly the pool water is cloudy and has floating particles of dirt. On my …

Poor services, the staff at the desk are rude. The swimming teachers are so Un organised. Arrive late to the class or don’t show up atall. I went in the centre to cancel a membership was told that it had been cancelled and then a month later they ate still taking money out.

Our local swimming centre. Booking for lanes swimming regularly. Take their covid safety seriously, which made us feel secure yet able to have our swim sessions. There is also a small gym in the centre.

Great centre. Affordable memberships. Clean facilities. Good size pool, warm. Friendly staff.

Went for a aquafit class and it was very refreshing and all the people in the pool doing aquafit were very helpful and friendly.