HM Passport Office reviews

I am having issues with applying for a new passport for my son along with an application for myself for a name change. I was transferred through to Winifred from the processing team and she was absolutely fantastic. She took down all of the …

Fast track service requested, completed all paperwork and photos before the appointment. I brought additional supporting documents just in case. Booked for 9.45am, admitted at 9.30 for security and was already back outside at 9.50. Let’s …

If you follow the procedure correctly it seems very efficient and seamless. You pay extra for fast track etc but if you can’t be without a passport for 10 weeks it’s the only option. We had a 10.45 appointment arrived at 10.35 (They won’t let you in before then, out by 10.45 with new passport

This passport office is closed now. They have moved to E16 1DR
It’s impossible to get an appointment online. If you have a twitter account search for UK Fast Track & Premium Passport Appointments, follow them. You have to …

Important tip if coming by train/DLR: if you exit the station via the Excel centre then the passport office is very easy to find and well signposted. If you exit the station in the normal way it’s practically impossible to find, and there …

Attended on a Saturday afternoon. Staff were very pleasant and efficient. Received passport back within the 1 week (fast track). Shame this office in Victoria is closing there’s no way east London is more convenient for me.

The service provided has been absolutely shocking, my girlfriend and I are due to travel at the end of April and she applied for a new passport at the beginning of March/end of February to get this sorted with time to spare. …

They say it takes UP TO 11 weeks to get your passport back BUT they don’t make it obvious on the site so you could miss it during your renewal. I have missed my flights and plans resulting in huge financial loss and emotional damage due to …

I am still being given no answers in relation to contacting embassies in London under the Freedom Of Information Act ! I would like to leave the UK! After having my degree ruined and been given no answers ! This has gone on long enough! All …

Absolutely awful experience , my partner applied for his passport over two months ago due to him loosing it , we go on holiday next week, we have called every single day and have been told different things by different people who do not …

Excellent, faultless service from friendly and dedicated staff. I used the fast track passport renewal and my new passport arrived in the post just two days after my appointment. …

Had to pay for one week premium service as it seems from reviews everywhere that you are unlikely to ever get a passport issued if you don’t pay the fast track premium rate. …

I forwarded my supporting documents to the HMPO for renewal of my passport and to my greatest surprise HMPO claimed they received the envelope but it was empty and l was referred back to Royal Mail with no evidence to proof this. I was …

14th feb 2023
Got there early, stood in line for 5 mins, got my ticket, tried to upgrade to premium but I was told I needed a crime reference number, application process took …

Shockingly bad service from start to finish. I applied for an emergency passport renewal for my fathers Ill health in Italy. It took over a week for the department to come back to me after desperately trying to contact them for updates. …

i came here on the 18th feb 2023, my appointment was at 10:45 and i got called to the desk at between 11 and 12, either desk 57 or 59 i can’t remember but it was a male & he was very kind, im 18 and travelled from over 2 hours away and was …

Please put proper directions on your website take the Elizabeth Line to Custom House and turn left…please put the sign up at the top of the escalator I had a 30 minute detour through Canning Town and the docks ! Otherwise excellent service

My passport was renewed and received my new one in a week! I was surprised to receive it so quickly especially with the current postal strikes and having to send my old passport etc. Really impressed. I completed everything online and …

Honestly fantastic service – in and out of the building in 10 minutes for a fast-track, first time passport application. Super efficient and helpful. Received the passport today (Thursday) after having an appointment on Monday. Possibly one of the most efficient gov offices I’ve ever been to.

Can’t fault the passport service, went to London passport office on Tuesday to submit fast track application and received my passport on 4th day by courier service. Everyone has been extremely helpful from calling the helpline numerous …

Once you are checked in the experience was fast and streamlined, I cannot complain about that. The staff (especially the check-in people) need to have some interpersonal skill training. …

My husband sent his application for his new passport on 6th December and received it today exactly 2 weeks later. We were very pleasantly surprised! Very efficient service.

It’s now nearly the end of December 2022, applied for my child’s passport the beginning of April 2022, still not received his passport to find out they cancelled his application on the 16th December for “not receiving all documents” though …

The application process was painless and easy to complete however, I have been waiting over 4 months for an update on my application and can not get an answer from anyone when I contact passport offices for help. I have phoned 3 times to …

I called HM Passport Office with an enquiry and was surprised how quick my call was picked and how friendly and helpful their staff was. The whole thing took no more than 15 minutes from the moment I dialled the number.

I applied for the fast track service for my daughter didn’t realize you can’t travel with less then 6 months expiration on passport. So 2 weeks before we fly I booked my appointment a week before we go a Wednesday the lines was long but …

Shocking process!!! Its the 21st century. Ring for emergency appointment , lucky enough to get one, then someone from a different department has to ring you back to take payment and by that time someone else on line has taken that appointment!!!

Friendly efficient service. Bring a cloth bag to keep all your stuff together when having to take everything off for the inevitable security scan. Have a book too as you have to switch off electronic devices. You shouldn’t have to wait too long though.

I am gettin creizee . I get tired for my self and putin and my daughter care to ask them for appoitment . I go on offis they said go online . I go online they send link . I try nothing happen I call the number say we can call back . They …

Really impressed with the service from the Hemel Hempstead passport office. I completed the online renewal on Friday 18th November and received the new passports today (24th November). The online process was simple and did not take long to …

There’s just no words to explain my appreciation for the experience that I had in the office. Right from the main office till the collections. My uncle passed away unexpectly in India during the weekend and my moms passport expired just 4 …

Surprisingly efficient.in and out for my fast track passport in 15 minutes. Security on entering as expected but the security staff seemed relaxed enough and the passport office staff went through the procedure at lightning speed and with a smile. Not bad for a government office.

Thank you for delivery of my passport. Your service was prompt and efficient. I received it just as you said it will come.

They are only letting you in 15min before the appointment at the moment.

There are photo booths available. …

Left it too late to renew passport ahead of travel (10 weeks wait currently) so had to opt for Online Premium service. Basically £100 extra to jump the que! Applied online & collected a week latter on a Saturday. Airport style security, …

No empathy, understanding or general politeness. Don’t know the answer to 90% of your questions and hardly give you a resolution, just pass you on to endless people who continue the cycle or say will get someone to ‘call you back’.

Awful service. They do not care! I’ve spent weeks trying to sort out my renewal. Front desk are robots who read of a script. Email response is automated reply and no human even reads your emails. Longest I held on for Was 2 hours and 5 …

I queued up here to try and get some help for my passport after waiting 4 hrs. I was told I can’t do anything about my application and have to wait for 10 weeks. I even asked if I could get fast track and they said it was too late. And left …

Got this appointment for an urgent child passport for my daughter. I had an early morning appointment and had such a fantastic experience. The whole team were efficient and friendly from the team manning the door, security, ticket desk, to …

Asked for a passport urgently on compassionate grounds. I sorted out my application fully on Sunday. On Monday morning I was asked for supporting evidence for needing the passport urgently (which is strange, because I’d already sent the …

Got my passport just in time. I was called this morning for pickup at the last minute for my holiday. It’s the not knowing which is the stressful part. I believe they give you no info to not make any promise either way. Got it 9 weeks 6 …

Waited 8 weeks for my passport and it stayed at identity details received for those 8 weeks. Was due to fly on the 19th of July. After calling for 2 weeks and asking for an upgrade I decided to go to the London passport office on the day of …

The passport office is as useless as a chocolate teapot. Not fit for use, I was kept on hold for 2 hours 32 minutes and 17 seconds. I drove from London to Birmingham in that time, dropped my daughter of to university and started the journey …

OK, booked to travel on 9 September. Realised that one passport ran out on 21 August 2022. Unable to book any emergency appointments so had to apply on line and fast track the old passport which arrived on 18 August 2022 with a covering …

I’m not usually compelled to write reviews but the shemozzle that is the UK passport office deserves to be noted.
Worst clerical experience of my life! …

If you don’t have already have passport photos before your appointment, there are at least 5 x passport photo booths inside the passport office. Wish I’d known that before I spent hours searching for one that actually worked near me! I …

The worst service ever. Seventeen weeks and passport still hasn’t arrived. Website states anyone waiting for over 10 weeks and due to travel within two weeks can expedite the application. Tried three times with no updates. Wrote a letter …

2 ladies in particular helped us above and beyond. After our application sitting in Durham for over 12 weeks and despite calling and escalating the application as we had a travel date nothing was done or no contact made with us. I involved …

I got through to a real person within a few minutes. She was very helpful and answered my query without a problem.

I have been trying to get a way to get to my sick grandad. The passport is no help. After many phone calls, of people stating that it can be sorted. And after sending any evidence. Still nothing. I was on a call with the progress team, …

Couldn’t find it!
I walked round Eccleston Square – its all private houses – no trace of the Passport Office or number 89. Then I went back up to the main road (Belgrave Road), …

No one has any idea what happened to the application for the child’s first passport, I applied on May 18 and until today we are on August 4, I have not received a reply, and on August 7 we should have gone on vacation. how many times I …

Had a scheduled meeting to sort my lost passport, good service, very quick and helpful. Received my passport within 3 days of the meeting. Would highly recommend paying extra if you’re needing to get your passport sorted quicker

Applied for my daughter’s first passport, which is withdrawn by the passport office team, now looks like they have no answers to where is our original documents. It has been more than 3 months we are chasing the team. We get to speak to …

Applied for my child’s first passport, was told the wait time was longer than expected, so cancelled application. Was advised on the phone to take letter of cancellation to fast track appointment as our documents hadn’t yet been sent. Spent …

Used the fast track service and got my son’s first passport on time, but the name was wrong. Had to write letter to them and send them back. Got a call 2 days after saying they did the job correctly and argued that it was right. But …

I want to say a big thank you to everyone who helped me today to process my daughter’s passport application. From the security people at the door to the staff at the counters, everyone was polite and very helpful. I walked away with her new passport 3 days before our flight.

I have been waiting for my baby boys passport since December. Called 3 times a week since the application was done. The staff have no interest in helping you over the phone all you get is that it’s going to be done soon. The email 72 hour …

I wish to thank all staff who dealt with my elderly mothers application to have her stolen passport replaced. From my initial call to the most kind, informative and understanding staff, to the gentleman on desk 55 who could not have been …

I have now been waiting 14 weeks for the return of my passport. Sent check and send on 7 April. Offered to pay for premium but cannot get hold of a number to pay over the phone. It was sent to Belfast and received 13 April. Have emailed my MP who is investigating with home office. Had to cancel my holiday lost £1500!!! Disgusting

Have been waiting for my passport for 3+ months. I provided all the correct documents, after which the passport office said they had not received my Birth Certificate (they had). They never updated the my online application as they claimed …

I don’t normally write reviews but how our passport application case is being handled is beyond me. Terrible service with call backs despite them being very urgent they never happen, 8 weeks since our passport renewal application and we …

Very Helpful in getting an emergency upgrade due to getting close to travel time, yes there was stress yes there was delays. But ultimately they worked tirelessly to ensure that we got our passports before the day we traveled! One happy …

The process of getting a new passport was easy, I have no issues with that but getting the passport back is fast becoming a nightmare. They use TNT which is one of the worse delivery companies, just go look at the reviews. I’m still waiting …

Absolutely Shocking! After 14 weeks F O U R T E E N, and yet still no update!

PEX number doesn’t exist Expedite is not possible but book your travel tickets …

Only giving one star because there’s no option for zero stars. Spent 7 hours crying at the passport office because they wouldn’t approve my emergency flight to go see my ill mother. They then processed the passport to be sent by post and …

Disgusting service, been waiting 10 weeks for my daughters passport renewal, applied online, now only 2 weeks until we travel! Almost impossible to get through to anyone who can actually help. Other people I know applied after me and …

I just wanted to say a massive thank you to everyone who helped us today here. We had been refused travel in the morning at the airport due to a passport technicality and were so devastated to be missing our holiday. Everyone we encountered …

if I could give 0 stars, I honestly would. I’m due to travel in 8 days and my English still hasn’t been renewed and I’ve been asking for my italian passport back so I can at least travel with it. For reference it’s been since April. …

It has taken 3 months to renew my passport. When it finally arrived yesterday, the name was printed incorrectly! I called today and the lady I spoke to was hopeless – she kept putting me on hold because she couldn’t answer the questions …

Waited 4 months for my British Passport (during which time all my other travel documents remained with HM Passport Office, so I was unable to travel). Eventually I received an email saying that I need to set up an appointment to confirm my …

Quick ,easy had my passport ready no issues. Very polite. I paid for the premium service so just went to pick it up took 5 minutes.

We asked for passports on compassionate grounds because we need to attend a funeral. Our passports expired during covid and we didn’t think about renewing them because of this reason. They asked for supporting evidence which we sent. And …

Absolutely mortified the experience I have had trying to get my childrens passports! Relentless calls day in day out promised ‘ urgent call backs’ that never come!! Was told ‘ don’t panic’ u can upgrade two weeks before U travel just call …

Dealing with HMPO between December 2021 and April 2022 was one of the most stressful situations of my life! It took literally hours to speak to their teams on the phone yet most of the ‘customer support staff ’ did not know anything and …

Came here for the first time with my mum to try and resolve her passport situation. The guys outside were very nice and helpful which is the only reason for the 2 stars. However, I was served by a lady with curly hair (not sure of her …

everyone was very nice and the service worked as well as could be expected. however my review is for the concept of passports and the border policies of the united kingdom, both of which are a regressive crime against humanity. i was born …

I’m not given to heaping praise on our public services, but I have just had an unbelievably efficient and painfree experience presenting myself for the urgent passport service. I turned up 15 mins before my appointment and, despite it being …

I applied for a renewal of passport on 27 /04 22. Kept getting emails send my old passport which I had done on 28/04/2022 got. A text on 17/06 /22 after writing to them with proof of postage and signed for that they had received also …

HM Passport Office doesn’t return my supporting documents and for that reason I cannot leave the country.
I could not see my suddenly very ill grandmother. Now she died. I cannot even go …