Holiday Gems reviews

Easy to book and pay, however was rung the following day to say Ryanair had put their prices up so they would either refund me or we pay the difference. The gentleman on the phone was very apologetic and had looked for other airports and …

The help over the phone and quick response was great. The staff member dealing with my holiday, Shameer, was very helpful and polite. If all the holiday and airport pick ups go as wel,l I will be very happy and use again. Lets hope they do.

Absolutely brilliant. The lady who helped was so patient.and informative..left me with the knowledge to go forward with my booking. Thanks from an older person..x

the booking was good and smooth online. However, the reply from the agents were a bit slow. couple of times I had to wait 18-20mins for them to answer my call and I ended up hanging up. some emails also went unanswered initially but later …

I was really pleased with how easy it was to book a holiday with Holidaygems and especially with the service provided by David who was very helpful, polite and went out of his way to make sure I was able to book a holiday suitable to my families needs.

Really impressed with the service and attention to detail. We haven’t used a holiday booking company for a few years as we usually find it easier to book direct with airlines and hotels etc to get the holiday we want, being a family of …

Excellent service emails arrived on time everything was so easy to understand cannot find 1 fault. I will definitely be using this company again

Always use holiday gems had some fantastic holidays at a cheaper cost to other suppliers will use you in years to come keep the good work up and prices down.

Happy with the way I have been kept updated by email. The holiday I have booked with them via online very good service, and fantastic price. Have not had a phone call, but everything about my holiday has been sent by email and is all printed off and I am ready to go. Roll on December. Thank you holiday gem.

We have booked with Holiday Gems twice now, great prices and customer services will use again

Watch out !!!.Great experience in the past. This time I ended up paying more than the advertised price as they called me within an hour of booking to say the airline had increased their costs after I booked on-line. I paid the higher …

An easy booking experience with Lily who was informative and helpful. The proof will be if there are any issues with the holiday, how helpful Holiday Gems are then.

Had my confirmation booking with Stuart B today, he was very informative and the process was actually really easy. The company is an agency and so the prices can change, so if you booking in advance and can do a low deposit get it in even …

Great price for holiday. Easy to use website. Good options for paying either all at once or pay up monthly. Only downside is once you fully pay you have no further contact with company. They issue your documents immediately

I was pretty strait forward the person I spoke to was very helpful however there was a extra payment of £69 which I didn’t expect, I think the price stated on the website should be the price you pay. …

No hassle few clicks and all done, best part you got help at your finger tips too

Very nice to talk to made me feel very comfortable when talking to him and also understand want I was saying

Highly recommended for a great deal vacation. They offer various places at good value, and the staff are very helpful.

Made my booking so easy and hassle free. Great value too. Site easily navigated and well laid out and presented. All details very easy to find. Highly recommended

Great service from John arranging our holiday once our original booking fell through

So far, Destination 2 have offered a great service and the communication has been good.

on booking with holiday gems we found every thing straight forward and all were very helpful we will certainly use this company again. A BIG THANK YOU

Absolute joke of a company. Do not waste your money or time with the staff here. Lovely patronising young lady called Nikki thinks she can speak to people like a piece of dirt on your shoe. Waste of space. Not going to bother going into …

Not happy with the customer service as they get back to me saying that I have should done more research before I book my holiday as I wasn’t happy with the airline WIZZ because all the bad reviews I read about it after I booked my holiday …

Booked our holiday package through holiday gems for August. Quick and easy to book, confirmation of booking all came through the next day. Also called customer service team to discuss flights and he was very helpful. Thank you Holiday Gems!

Joke. This company should be shut down and give people accurate descriptions when booking. Never will I, nor anyone should book a holiday with these lot. Any issue gets overlooked, can not get through to anyone to discuss anything and when we do we have to wait over an hour and 10 mins. Unsure how this place has lasted this long.

Confusing baggage allowance advice meant an extra £96 paid at the airport 👎 …

Hi,
I am still waiting my booking confirmation and all the details however got this feedback request. There are still a few hours to complete 72 hours of timeline as promised. If somebody reach to me regarding this matter it would be great.

I phoned to book my holiday to Tenerife for 7 people, and Paul was extremely helpful with everything I asked for. He went through loads of different options and found the perfect price for me. Thank you Paul for all your help and we are very excited for our holiday!

Our holiday flights were cancelled a week before the holiday. Paul contacted us and rescheduled all our flights. He was so helpful, he went above and beyond, while being very professional. Just want to say thank you

I’m happy with the service as I did have a question about my booking and it was dealt with very well with no problems

Good experince to book a holiday online with good adviser.

Great deals online only problem I booked a holiday which came in online at £2640 I booked online they took all deposit only to call me to “confirm” details of name etc then to go on about how prices change slightly once booked so I ended up …

Was hesitant to book anything with current covid restrictions but Lily happily answered all my questions and put my mind at rest if the worse should happen. Even though it was late Friday evening and she’d been in work all day, she didn’t …

Call up check that they have the flights and hotels available,I paid in full to then be told there isn’t anywhere for me to stay and if I wanted a refund it would be the usual 5 working days. Thankfully,the agent I spoke to sorted me somewhere to stay although it was a different airport,different date and different hotel

So far, so good. Exactly as I hoped for. A big thank you to Martin.

I booked the holiday last minute David called me next day to go through something that they couldn’t provide and needed permission to find me something else. I appreciated his honesty so would use them again

Richard partington was the advisor who today went above and beyond to take my credit note and book a break to Poland for me and my family. He made sure the credit note covered the price with no extra costs he took time to find nice …

I booked wity them 4 years and i never had any problem .They are nice and helpful and very fast send documents.I recomand with trust!!thank you!!

Great service as always. I have booked through holiday gems a few times and have always received great service. Documents and communication received in a quick manner.

Easy to book the holiday, docs sent via email as promised.

Online booking was easy, but they very sneakily charge you a FEE of £4.95 to pay the balance of your holiday.

First class service. Very easy site to use each step explained and booking a holiday all done with no fuss.

Very easy to book and great on price

Good holiday package provided however there was no response to query raised via email very disappointing.

Emma was really good, she helped us find and book our holiday even though we had a large party with specific room requirements. Nothing was too much trouble for her and she made it totally stress free.

The lady I spoke to was very understanding of my issue,and resolved it as quickly as she could, also sent me extra details, for the holiday transfer, which was great.

I’ve booked two holidays with this company and both times the service wasn’t even satisfactory, to say the least. First of all, you’ll always be asked to pay a bit more than what they initially advertised. [They back themselves up by …

Very helpful got my last minute hotel booked for me with no problems 😊 …

I had a Holiday booked on the 16th March 20 but due to COVID 19 it was cancelled. I have tried to contact Holiday Gems several times by phone and e-mail but as yet still not heard anything back. I appreciate that they may be busy going …

Pretty much as everyone else says, take your money and run. The website appears to charge extra for transfers so I booked a hire car instead, only to find out that transfers were included in the original price anyway! Emailed complaints …

Booked a break to Dubai, took all our needs on board and exceeded our expectations, great choice of hotel and location, full of advice and helpful information. Will certainly book sleuth again

Appalling service. Booked and then called up a day later to say the price will go up by £1400 due to the rooms in the hotel not being available.
False advertising. Adverts and pricing remains the same weeks after the listed …

Lily was a star So professional and helpful we need more people like her, tried different airlines to get me the best deals Well done Lily PB

Currently very happy with the online service in booking a holiday. Just awaiting the confirmation of the booking.

Easy to use web site. Only just booked a holiday so can’t comment any further

Price went up as couldn’t book online too close to departure why advertise at that price and online couldn’t arrange transfers for same reasons?

Easy to use website and Paul Warrington who I spoke to sorted everything without a problem. Easy to get in touch with other email or phone. Spot on service

The worst possible organisation you can imagine to find for holiday reservations. Hated the booking experience due to confusing, redefined terms. They make you pay deposit for early bookings which normally means cancelling by losing your …

There were so many problems with our Holiday that it would take me all day to list them all, but the service from Holkidaygems was atrocious from the moment it was booked. Prior to booking our all inclusive holiday I sought assurances that …

Good prices ,website easy to use and navigate, the whole process from start to finish was a breeze for me, no problem at all.

Paid for the holiday package in full, next day had to pay another £150 because of “flight amendments”.

Excellent service
Got everything I needed without a problem
would highly recommend

Booked online and had call back the same day. Great service from Geraldine.

Worst company know to man!! Seem to be a solo individual who is rude, does not care and will not do anything to help once the money grabber has got his cash. REPORT this company to the ombudsman for gross misconduct!!!

I have booked several holidays with this company. Prices are very competitive and staff are friendly, helpful and knowledgeable on the different resorts.

Found a really great deal and was easy to book will definitely be using this again

Absolutely appalling, never ever had such a bad experience!!! Advisors rude arogant and self absorbed, thought id booked holiday and paid for it, only to be called 3 days later to be told the holiday price had gone up by £256 due to flight …

We booked a late holiday a few weeks in advance to Crete mid late October, really appalled by the ‘service’ from Holiday gems. Holiday cost more than website stated, despite the team confirming that the hotel we wanted was available we …

Paul was amazing we have tested positive for COVID and have to isolate for 14 days. Nothing was too much trouble.

Have booked many holidays with Holiday Gems. Always good customer service.

Quick response by email to my first query, hope the service remains as prompt as my holidays approach

Perfect customer service. Stuart has been absolutely fantastic with my booking

Booking N/o 37215
We were due to fly 16/03/20, on 13/03/20 Maltese authorites stated a Mandatory 14 day lock down will be in place and only priority travel.We sent holiday gems a …

Great customer service lily was amazing and went that extra mile to be helpful very satisfied customer

Still waiting for flight confirmation may have to cancel booking soon

Recently we went to Hurghada, Egypt, had really bad experience by booking Holiday with them. I’ll never use them again.

Great customer service . Follow up from stuart couldn’t have been better. Big thanks can’t wait to go away 😀 …

STAY AWAY FROM THIS COMPANY – After sales are appalling and they are just not interested. They basically take your money and run.
Question: Why do they charge 10p a min to call aftersales?
Answer: So they can make extra revenue.

Easy to use website abd package holiday booked cheaper than rivals

Nearly booked with holiday gems but seemed very fishy they called me back insisting £900 deposit and debit card only