Holiday Gems average reviews all over the web

3.7
Total Reviews 81

Average reviews from all platforms

Average Rating 3.7

Average reviews from all platforms

  • 5.0
    45
  • 4.0
    10
  • 3.0
    4
  • 2.0
    4
  • 1.0
    18
Holiday Gems reviews breakdown:
Google
3.8
80
1023
1.0
1

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80 Holiday Gems reviews on Google

SR
Susan Robinson 9 months ago on Google
( 4 out of 5 )

Easy to book and pay, however was rung the following day to say Ryanair had put their prices up so they would either refund me or we pay the difference. The gentleman on the phone was very apologetic and had looked for other airports and …

SL
Stephen Leach 9 months ago on Google
( 4 out of 5 )

The help over the phone and quick response was great. The staff member dealing with my holiday, Shameer, was very helpful and polite. If all the holiday and airport pick ups go as wel,l I will be very happy and use again. Lets hope they do.

CM
Cynthia Moore 9 months ago on Google
( 5 out of 5 )

Absolutely brilliant. The lady who helped was so patient.and informative..left me with the knowledge to go forward with my booking. Thanks from an older person..x

MM
Manu Mysore 9 months ago on Google
( 3 out of 5 )

the booking was good and smooth online. However, the reply from the agents were a bit slow. couple of times I had to wait 18-20mins for them to answer my call and I ended up hanging up. some emails also went unanswered initially but later …

CB
Caroline Blair 9 months ago on Google
( 5 out of 5 )

I was really pleased with how easy it was to book a holiday with Holidaygems and especially with the service provided by David who was very helpful, polite and went out of his way to make sure I was able to book a holiday suitable to my families needs.

SD
Sue Driscoll 9 months ago on Google
( 5 out of 5 )

Really impressed with the service and attention to detail. We haven’t used a holiday booking company for a few years as we usually find it easier to book direct with airlines and hotels etc to get the holiday we want, being a family of …

JA
john adrian tinker 9 months ago on Google
( 5 out of 5 )

Excellent service emails arrived on time everything was so easy to understand cannot find 1 fault. I will definitely be using this company again

DC
Derek Campbell 9 months ago on Google
( 5 out of 5 )

Always use holiday gems had some fantastic holidays at a cheaper cost to other suppliers will use you in years to come keep the good work up and prices down.

EH
Elaine hulse 9 months ago on Google
( 5 out of 5 )

Happy with the way I have been kept updated by email. The holiday I have booked with them via online very good service, and fantastic price. Have not had a phone call, but everything about my holiday has been sent by email and is all printed off and I am ready to go. Roll on December. Thank you holiday gem.

GS
Gilly Steel 9 months ago on Google
( 5 out of 5 )

We have booked with Holiday Gems twice now, great prices and customer services will use again

RF
robert fenton 9 months ago on Google
( 3 out of 5 )

Watch out !!!.Great experience in the past. This time I ended up paying more than the advertised price as they called me within an hour of booking to say the airline had increased their costs after I booked on-line. I paid the higher …

D&
David & Lesley James 9 months ago on Google
( 5 out of 5 )

An easy booking experience with Lily who was informative and helpful. The proof will be if there are any issues with the holiday, how helpful Holiday Gems are then.

AH
Alexandra Hinchly 9 months ago on Google
( 5 out of 5 )

Had my confirmation booking with Stuart B today, he was very informative and the process was actually really easy. The company is an agency and so the prices can change, so if you booking in advance and can do a low deposit get it in even …

SB
Suzanne Beaton 9 months ago on Google
( 4 out of 5 )

Great price for holiday. Easy to use website. Good options for paying either all at once or pay up monthly. Only downside is once you fully pay you have no further contact with company. They issue your documents immediately

LW
lewis Wells 9 months ago on Google
( 4 out of 5 )

I was pretty strait forward the person I spoke to was very helpful however there was a extra payment of £69 which I didn’t expect, I think the price stated on the website should be the price you pay. …

JC
jane currie 9 months ago on Google
( 5 out of 5 )

No hassle few clicks and all done, best part you got help at your finger tips too

LD
Lisa Deighton 9 months ago on Google
( 5 out of 5 )

Very nice to talk to made me feel very comfortable when talking to him and also understand want I was saying

FF
Fabi Fara 9 months ago on Google
( 5 out of 5 )

Highly recommended for a great deal vacation. They offer various places at good value, and the staff are very helpful.

CM
Cath Mcpadden 9 months ago on Google
( 5 out of 5 )

Made my booking so easy and hassle free. Great value too. Site easily navigated and well laid out and presented. All details very easy to find. Highly recommended

SZ
sarah zaidi 9 months ago on Google
( 5 out of 5 )

Great service from John arranging our holiday once our original booking fell through

DR
Doug Reid 9 months ago on Google
( 5 out of 5 )

So far, Destination 2 have offered a great service and the communication has been good.

JH
james heath 9 months ago on Google
( 5 out of 5 )

on booking with holiday gems we found every thing straight forward and all were very helpful we will certainly use this company again. A BIG THANK YOU

MS
M S 9 months ago on Google
( 1 out of 5 )

Absolute joke of a company. Do not waste your money or time with the staff here. Lovely patronising young lady called Nikki thinks she can speak to people like a piece of dirt on your shoe. Waste of space. Not going to bother going into …

KE
Karim Elmaanawy 9 months ago on Google
( 1 out of 5 )

Not happy with the customer service as they get back to me saying that I have should done more research before I book my holiday as I wasn’t happy with the airline WIZZ because all the bad reviews I read about it after I booked my holiday …

AD
Asma Daji 9 months ago on Google
( 5 out of 5 )

Booked our holiday package through holiday gems for August. Quick and easy to book, confirmation of booking all came through the next day. Also called customer service team to discuss flights and he was very helpful. Thank you Holiday Gems!

MK
M Khan 9 months ago on Google
( 1 out of 5 )

Joke. This company should be shut down and give people accurate descriptions when booking. Never will I, nor anyone should book a holiday with these lot. Any issue gets overlooked, can not get through to anyone to discuss anything and when we do we have to wait over an hour and 10 mins. Unsure how this place has lasted this long.

LH
Lyndsey Hatton 9 months ago on Google
( 1 out of 5 )

Confusing baggage allowance advice meant an extra £96 paid at the airport 👎 …

AA
Ahmet Aral 9 months ago on Google
( 3 out of 5 )

Hi,
I am still waiting my booking confirmation and all the details however got this feedback request. There are still a few hours to complete 72 hours of timeline as promised. If somebody reach to me regarding this matter it would be great.

AD
Ava Daniels 9 months ago on Google
( 5 out of 5 )

I phoned to book my holiday to Tenerife for 7 people, and Paul was extremely helpful with everything I asked for. He went through loads of different options and found the perfect price for me. Thank you Paul for all your help and we are very excited for our holiday!

MH
Maureen Hagger 9 months ago on Google
( 5 out of 5 )

Our holiday flights were cancelled a week before the holiday. Paul contacted us and rescheduled all our flights. He was so helpful, he went above and beyond, while being very professional. Just want to say thank you

KW
kenneth wright 9 months ago on Google
( 4 out of 5 )

I’m happy with the service as I did have a question about my booking and it was dealt with very well with no problems

RS
rodica sanduta 9 months ago on Google
( 5 out of 5 )

Good experince to book a holiday online with good adviser.

OR
Olivia Reynolds 9 months ago on Google
( 4 out of 5 )

Great deals online only problem I booked a holiday which came in online at £2640 I booked online they took all deposit only to call me to “confirm” details of name etc then to go on about how prices change slightly once booked so I ended up …

DP
Debbie Pellegrini 9 months ago on Google
( 5 out of 5 )

Was hesitant to book anything with current covid restrictions but Lily happily answered all my questions and put my mind at rest if the worse should happen. Even though it was late Friday evening and she’d been in work all day, she didn’t …

BH
Ben Hannan 9 months ago on Google
( 2 out of 5 )

Call up check that they have the flights and hotels available,I paid in full to then be told there isn’t anywhere for me to stay and if I wanted a refund it would be the usual 5 working days. Thankfully,the agent I spoke to sorted me somewhere to stay although it was a different airport,different date and different hotel

SA
Sally Alexander 9 months ago on Google
( 5 out of 5 )

So far, so good. Exactly as I hoped for. A big thank you to Martin.

PF
Paul Foyster 9 months ago on Google
( 5 out of 5 )

I booked the holiday last minute David called me next day to go through something that they couldn’t provide and needed permission to find me something else. I appreciated his honesty so would use them again

LH
Lester Hales 9 months ago on Google
( 5 out of 5 )

Richard partington was the advisor who today went above and beyond to take my credit note and book a break to Poland for me and my family. He made sure the credit note covered the price with no extra costs he took time to find nice …

MD
Mirela Dinescu 9 months ago on Google
( 5 out of 5 )

I booked wity them 4 years and i never had any problem .They are nice and helpful and very fast send documents.I recomand with trust!!thank you!!

JM
Jill Malcolm 9 months ago on Google
( 4 out of 5 )

Great service as always. I have booked through holiday gems a few times and have always received great service. Documents and communication received in a quick manner.

GF
Gilly French 9 months ago on Google
( 5 out of 5 )

Easy to book the holiday, docs sent via email as promised.

AT
Ashley Thomas 9 months ago on Google
( 1 out of 5 )

Online booking was easy, but they very sneakily charge you a FEE of £4.95 to pay the balance of your holiday.

JS
John Stainthorpe 9 months ago on Google
( 5 out of 5 )

First class service. Very easy site to use each step explained and booking a holiday all done with no fuss.

PW
Philippa Ward 9 months ago on Google
( 5 out of 5 )

Very easy to book and great on price

MJ
Muhammad J Uddin 9 months ago on Google
( 3 out of 5 )

Good holiday package provided however there was no response to query raised via email very disappointing.

PD
Paul Dainty 9 months ago on Google
( 5 out of 5 )

Emma was really good, she helped us find and book our holiday even though we had a large party with specific room requirements. Nothing was too much trouble for her and she made it totally stress free.

LG
Lesley Graham 9 months ago on Google
( 4 out of 5 )

The lady I spoke to was very understanding of my issue,and resolved it as quickly as she could, also sent me extra details, for the holiday transfer, which was great.

J&
J – 9 months ago on Google
( 1 out of 5 )

I’ve booked two holidays with this company and both times the service wasn’t even satisfactory, to say the least. First of all, you’ll always be asked to pay a bit more than what they initially advertised. [They back themselves up by …

DM
Debs Milton 9 months ago on Google
( 5 out of 5 )

Very helpful got my last minute hotel booked for me with no problems 😊 …

SO
Sue O’Sullivan 9 months ago on Google
( 2 out of 5 )

I had a Holiday booked on the 16th March 20 but due to COVID 19 it was cancelled. I have tried to contact Holiday Gems several times by phone and e-mail but as yet still not heard anything back. I appreciate that they may be busy going …

CM
callum mabon 9 months ago on Google
( 1 out of 5 )

Pretty much as everyone else says, take your money and run. The website appears to charge extra for transfers so I booked a hire car instead, only to find out that transfers were included in the original price anyway! Emailed complaints …

MD
martin dobie 9 months ago on Google
( 5 out of 5 )

Booked a break to Dubai, took all our needs on board and exceeded our expectations, great choice of hotel and location, full of advice and helpful information. Will certainly book sleuth again

VS
Veaceslav Stici 9 months ago on Google
( 1 out of 5 )

Appalling service. Booked and then called up a day later to say the price will go up by £1400 due to the rooms in the hotel not being available.
False advertising. Adverts and pricing remains the same weeks after the listed …

PB
Peter Brook 9 months ago on Google
( 5 out of 5 )

Lily was a star So professional and helpful we need more people like her, tried different airlines to get me the best deals Well done Lily PB

PR
Paul Rose 9 months ago on Google
( 5 out of 5 )

Currently very happy with the online service in booking a holiday. Just awaiting the confirmation of the booking.

VR
Valerie Rhodes 9 months ago on Google
( 4 out of 5 )

Easy to use web site. Only just booked a holiday so can’t comment any further

JM
john menhennet 9 months ago on Google
( 2 out of 5 )

Price went up as couldn’t book online too close to departure why advertise at that price and online couldn’t arrange transfers for same reasons?

DB
Dominic Boothby 9 months ago on Google
( 5 out of 5 )

Easy to use website and Paul Warrington who I spoke to sorted everything without a problem. Easy to get in touch with other email or phone. Spot on service

DS
Dondu Sahin 9 months ago on Google
( 1 out of 5 )

The worst possible organisation you can imagine to find for holiday reservations. Hated the booking experience due to confusing, redefined terms. They make you pay deposit for early bookings which normally means cancelling by losing your …

KL
Kevin Larder 9 months ago on Google
( 1 out of 5 )

There were so many problems with our Holiday that it would take me all day to list them all, but the service from Holkidaygems was atrocious from the moment it was booked. Prior to booking our all inclusive holiday I sought assurances that …

RV
Richard Verrinder 9 months ago on Google
( 5 out of 5 )

Good prices ,website easy to use and navigate, the whole process from start to finish was a breeze for me, no problem at all.

DC
Daniel Cross 9 months ago on Google
( 1 out of 5 )

Paid for the holiday package in full, next day had to pay another £150 because of “flight amendments”.

GG
Gerrard Gallacher 9 months ago on Google
( 5 out of 5 )

Excellent service
Got everything I needed without a problem
would highly recommend

NP
Neil Parfitt 9 months ago on Google
( 5 out of 5 )

Booked online and had call back the same day. Great service from Geraldine.

TP
Trust pilot crypto 9 months ago on Google
( 1 out of 5 )

Worst company know to man!! Seem to be a solo individual who is rude, does not care and will not do anything to help once the money grabber has got his cash. REPORT this company to the ombudsman for gross misconduct!!!

HD
Helen Dobie 9 months ago on Google
( 5 out of 5 )

I have booked several holidays with this company. Prices are very competitive and staff are friendly, helpful and knowledgeable on the different resorts.

AL
Alan Lindsey 9 months ago on Google
( 5 out of 5 )

Found a really great deal and was easy to book will definitely be using this again

SA
Sue Anderson 9 months ago on Google
( 1 out of 5 )

Absolutely appalling, never ever had such a bad experience!!! Advisors rude arogant and self absorbed, thought id booked holiday and paid for it, only to be called 3 days later to be told the holiday price had gone up by £256 due to flight …

ED
Ed Doherty 9 months ago on Google
( 1 out of 5 )

We booked a late holiday a few weeks in advance to Crete mid late October, really appalled by the ‘service’ from Holiday gems. Holiday cost more than website stated, despite the team confirming that the hotel we wanted was available we …

BD
Barbara Danson 9 months ago on Google
( 5 out of 5 )

Paul was amazing we have tested positive for COVID and have to isolate for 14 days. Nothing was too much trouble.

NH
Nicola Humphreys 9 months ago on Google
( 5 out of 5 )

Have booked many holidays with Holiday Gems. Always good customer service.

RL
Rich Lewis 9 months ago on Google
( 4 out of 5 )

Quick response by email to my first query, hope the service remains as prompt as my holidays approach

SE
Serap Eren 9 months ago on Google
( 5 out of 5 )

Perfect customer service. Stuart has been absolutely fantastic with my booking

YT
Yorki Turner 9 months ago on Google
( 1 out of 5 )

Booking N/o 37215
We were due to fly 16/03/20, on 13/03/20 Maltese authorites stated a Mandatory 14 day lock down will be in place and only priority travel.We sent holiday gems a …

RR
Rebecca Reynoolds 9 months ago on Google
( 5 out of 5 )

Great customer service lily was amazing and went that extra mile to be helpful very satisfied customer

JW
John Wadsworth 9 months ago on Google
( 2 out of 5 )

Still waiting for flight confirmation may have to cancel booking soon

ZM
Zakaria Mahmud 9 months ago on Google
( 1 out of 5 )

Recently we went to Hurghada, Egypt, had really bad experience by booking Holiday with them. I’ll never use them again.

ET
Elaine Tate 9 months ago on Google
( 5 out of 5 )

Great customer service . Follow up from stuart couldn’t have been better. Big thanks can’t wait to go away 😀 …

WL
Wesley Lally (Wes) 9 months ago on Google
( 1 out of 5 )

STAY AWAY FROM THIS COMPANY – After sales are appalling and they are just not interested. They basically take your money and run.
Question: Why do they charge 10p a min to call aftersales?
Answer: So they can make extra revenue.

AL
Anita Ladd 9 months ago on Google
( 5 out of 5 )

Easy to use website abd package holiday booked cheaper than rivals

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