Interparcel reviews

I must say thank you to Interparcel, most profoundly, for a very efficient “help” service. To be able to speak with someone early on a Sunday morning (I was thus able to impress and reassure my customer) and to have such a wonderful, …

BEWARE THIS COMPANY.

Used this so called company to deliver an expensive exercise bike. …

The chat help which used to be excellent is awful Started my chat at 10.52am waited and waited to then be told quote ref number ***. asked what they were talking about as she hadn’t even spoken to me about my parcel. She had replied to the …

Sent parcel abroad. On the Web the promise was it will be delivered in 4 working days… It took over 2 weeks. And missed Christmas of course. Tracking was pointless and not accurate. I phoned the customer service, didn’t find out anything, …

Shocking!! My parcel was collected on 08/06 by APC, i paid for a Next Day delivery and it has still not been delivered and it is now the 13th.
The customer service agents are useless at providing any information. When i …

I arranged collection and delivery of three packages from a UK location over 400 miles from my address. The parcels were collected by UPS within an hour and a half and delivered to me, by UPS, the following day almost 24 hours later. …

Used them to send parcels a bunch and they’ve always been great. Today I was receiving a parcel sent through them, had a hiccup with tracking (the courier’s fault), and I got a reply back from a lady called Georgia within an hour clearing up it. Fantastic customer service

Oh how I’d love to write a review!
1. They’re useless when you have issues
2. They raise a new shipping order without your consent and try to take you to …

So I ordered a drop off next day delivery. My parcel was dropped of at the collection point at 1418 on the 27/03/23 and was not even collected for 23hrs at 1256 28/03/23. …

If something goes wrong you are on your own.
Recently their phone lines were down, the chat was not working (“being updated”) and Twitter DMs were not replied too. …

Very happy with the assistance received by Customer Service Advisor Georgia King. She provided exactly the information I was after, regarding our shipment, which I am now able to pass on. Thank you very much!

I have pretty bed experience with them.
I posted faulty item to the warranty service located at the Nederland. Because of some reason (customs)parcel was returned and I was charged over £20 for …

Nice service and very friendly team, I appreciated how one of their support agent Kiti made it very easy and simple to solve all my concerns regarding a books I made. Thanks Kiti for your service, you doing a good job.

Spesamino was helpful on the customer services chat, thanks! Unfortunately, I’m none the wiser as to when I’ll be able to receive my item. But at least I know about the delays and that it’s been assigned it’s delivery route.

Booked a collection for Mon 22nd May, nobody collected that day, the next or the next. Eventually I took the parcel to the depot myself where it than sat without moving. …

Absolutely terrible customer service, huge backlogs and caused so many issues impacting our customers. Then billed us an ‘overcharge’ and had the cheek to threaten legal action after ignoring multiple contacts from our team. Would not …

Please don’t use Interparcel as all they care about is taking your money, I was robbed by them, I ordered a parcel which was collected from the seller one week late so I emailed and cancelled the collection before it was collected but they …

My parcel went missing and I asked Interparcel what was happening. They reported that the the courier (TNT) couldn’t trace it and Becky started a claims process for me. Inteparcel settled the claim in just over two weeks. Brilliant!

Very happy with the service. I had a product damaged and Becky helped me a lot to solve the problem, a high-value member of staff. Always replay to my messages in time.

I live in Austria and placed and order at a website.
Interparcel handled the shipment and I am really much satisfied with the customer service!! …

Hi I’ve received outstanding customer support from Becky. I would like to say thank you again for sorting things out so quickly. Greg

REF – 21981277 and several others before – The absolute worst service provider and customer service, ever!! AVOID these people at all costs!! Use any other company other than this one!! TOTALLY INCOMPETENT!!! The only reason for a 1 star …

I booked the next day delivery service with Parcelforce on Friday, but it didn’t arrive on Saturday, and instead, is arriving on Monday. I’m posting 5 stars because Becky, one of the claims supervisors, has been extremely helpful in chasing …

Interparcel makes sending parcels easy! The customer service is swift and helpful – thank you. Ella has always been very helpful in our enquiries.

This is second time ive used interparcel.

1st parcel was an ornately decorated wrought iron gate, with flower/leaf detail, …

I had a question about a parcel, so I contacted the company for assistance. I was helped by Isimeli, and got the answer I needed quickly and easily. I appreciate the fast, professional service.

Used a few times but 5 out of 5 were all good and positive experience so far. Get a few priced options from various couriers that I can’t normally use due to smaller volume. Service is easy to use, courier collects on day arranged, all deliveries have arrived safe and on time.

Beck was excellent at handling case. Very impressed with her fast response and manner. You’re package is in safe hands when she is handling it. Will use again.

We use interparcel every week, great choice of courier services all in one place. We always use UPS for shipping our pots and this site is cheaper than using UPS direct. Excellent customer service when things need sorting. Highly recommended Selina was very helpful today.

Resolution of book parcel lost at Yodell Depot was quickly and efficiently sorted out by Becky Blythe. Many thanks for an efficient service.

Had a very very poor experience with this service. Failed to collect twice causing a great deal of inconvenience. Their very good at at saying sorry but that just doesn’t cut it.

I used Interparcel for a larger than average package.
Prompt collection the next day and delivery on time.
Unfortunately an item became unattached and was lost. …

Excellent support from William at Interparcel customer services. I got a speedy response which resolved my question/issue. The service so far has been fantastic, and has made things much easier for us. Much Appreciated!

Abysmal customer service. Charged us £41 for RTS on a parcel where no delivery attempt was made. After 12 years being a loyal customer, this is how they treat you. Will never use again.

Item damaged in transit with Evri. A few photos to Becky at Interparcel and item value and postage quickly refunded. Very helpful customer service and a good reason to book delivery via Interparcel (which I have done for years and find their Website very quick and easy to use). Thanks Becky for sorting this for us and our customer.

Booked a next day service , parcel was not collects until 3 days after then the parcel was “lost” after chasing up numerous times by phone and live chat without Any feedback almost a month later the parcel is deemed lost. still over a month …

Interparcel are generally very good at helping out with parcel changes. The customer service is generally spot on, some staff are incredible with support whilst others still feel like they are training. Roela is always very helpful and very fast at helping, much appreciate the expertise and fantastic customer service.

great service from Joji, fast and efficient and had me sorted in no time! great understanding of problem and had authority to fix it. brilliant, wish all customer services were that efficient

Parcel unfortunately went astray on way to Australia.
All messages/queries which I raised were answered promptly and as the parcel could not be found, Becky was most helpful in ensuring I received a full refund.

Absolutely disgusting service!!!! Waited 2 weeks for a parcel to be collected being reassured every day that it would be collected that day. To then be told it had cancelled off and I would have to rebook a collection.

Great service and prices, we would recommend. Always so helpful and respond back so quickly. Thank you 🙂

Bit of a shambles of a company

If you make a booking and select a certain collection time. this means absolutly …

Interparcel truly is the worst Company we have ever dealt with in 30 years of business. These pictures show our unit in their Basingstoke depot taken by there Traffic Manager. The pictures along the bottom show what it looked like before …

Absolutely fantastic service! Becky couldn’t have been more helpful and her responses to emails were lightening fast! Andy

Do not use this service. They will send you an extra invoice with charges and claim they are from the currier and will not provide proof of said charges. The extra charges will be more expensive than the original charge to send the parcel. Awful service. Do not use.

A mistake was made while entering the recipients details on an order but wasn’t noticed until order had been paid for and labels printed. Katrina on the quick chat was able to amend it very quickly and was really helpful.

Rotten to the core!

Used these guys for years, arranged a courier for an item and made a genuine …

Very pleased with the customer service provided by Becky Blythe. I had an issue with my parcel, but received professional support from the team. My problem was solved quite quick, I was guided by Becky and was provided with the solution in minutes. Definitely will use Interparcel courier again.

After loosing my £200 worth of parcel. I have still not been contacted by Interparcel to update me about the whereabouts of my parcel. Their partner Tuffnell misplaced my parcel (51kg) and I am still waiting what is happening with it since …

Salote, was very pleasant and helpful, and solved my query quickly.
Interparcel gave some really good value quotes for a 26KG parcel, and they were much cheaper than I thought. It is good to get all your parcels shipped using the same site and I will continue to use Interparcel.

Terrible ! Shocking service! – my products are missing presumably stolen for 5 weeks now. I have had zero help from customer service not even a phone call. My money and products are lost. Tracking number 21858215 April 2023.

I cannot recommend Interparcel enough, I’ve been using them for about 12 months and have sent 100’s of parcels in the Uk and abroad. The website is so easy to use. Not that there’s been any issues, but if I’ve had a parcel that didn’t get …

Always use Interparcel. Even when there are problems they are quick to respond to telephone calls or via live chat. Thanks to William today for quick responce as solving the problem in under 5mins.

I have always found the support at Interparcel amazing. Their chat support service is very prompt and very helpful. I spoke to Katrina today, and she answered all my questions professionally and quickly . So good.

I’ve had ok experience with Interparcel before, but when things go wrong, they go wrong and don’t count on them to have any kind of customer service. I’ve been emailed about a surcharge of £64 for a parcel that was reparceled by the carrier …

Absolutely terrible after (sales) service. Christmas present parcel from Scotland to England went missing. Sent early December. Never arrived. Had to send 2nd present (via a family member). Could’ve stomached that. But…… Interparcel …

What used to be an excellent service has over the last 3 months become a continued catalogue of disasters and disappointments every time the Interparcel service is used. Not to be recommended as a business service as no matter which courier is selected there are always issues. Missed SLAs are not acknowledged or recompensed.

If i could give no stars I would. Absolute joke of a company. I’m unsure how they can exist with the poor service they provide. Avoid them like the plague. Placed a collection for the 13th of last month courier never showed they …

I booked an Evri pick up for a parcel to be brought to me. After 5 days it just suddenly shewed as cancelled. On chat Roela was very helpful and has rebooked it for tomorrow (fingers crossed).

Spend a few pounds more and go direct with a courier, these guys are pretty hopeless. Friendly enough with the on-line chat but could not provide any evidence or POD of a delivery. So my parcel went to Germany, sat somewhere to be …

Don’t waste your time. I booked in a table and chairs to get shipped, table arrived damaged and the chairs went missing. Ended up they delivered them to a completely different address somewhere else in the UK. After 45 days and 9.5 hours on the phone I finally for the chairs. Absolute joke of a company.

I contacted with Interparcel about my hasn’t received parcel.
Isimeli the support agent helped me with it.
I want to say he does great 5 stars job. He is really helpful a kind . …

Our parcel was supposed to be a Christmas present that they have lost and aren’t willing to give the insurance claim for it. Managers are never available to talk its been more then a month now. Horrible customer services keep saying its in …

Interparcel smashed a marble sink I paid them to return into a million pieces and are now refusing to refund me for their poor service. Please be extremely careful if you use them. The couriers don’t care about your parcels, or take care of them. It looks like my parcel was dropped off the side of a building.

Terrible service, lost the goods worth £200 that were being returned for refund. Unable to get a refund now and they are refusing to refund the cost of the goods they lost. Paying for postage apparently means nothing in terms of certainty …

Sent a parcel to a customer in AUS from the UK with DPD via Interparcel. Paid a high price for postage including insurance to the full value of the item, £750.
The parcel was sent 14th November & tracking went cold on 15th. No more updates, …

Fast and easy communication. !
Was struggling to add the right delivery address and the online team helped me to amend the address for me after placing my order. thank you very much, indeed.

Given one star as there is no zero, this is by far the worst and most incompetent service I have ever received. …

“I had a great experience using Interparcel. The website was easy to use, the pricing was competitive, and their customer service team, including William, was very helpful. I would definitely use them again!”

William was very helpful and informative. I’m Very happy with his assistance and how he kept me informed whilst I was waiting.

The staff at Interparcel are always very helpful and answer enquiries quickly.
Katrina sent me across the information that i needed in a timely manner. I have spoken to her on many occasions and she is always friendly and efficient

Interparcel do a very good job but are so often let down by the individual couriers. When things do go wrong they are fast to respond and get things resolved (assuming the courier does what they say they will). Today Salome helped me rebook a failed collection and helped me complain about the atrocious behaviour of the courier.

Ella, the blovely girl who helped me was magic, I had to change the collection date of a parcel from a Monday to a Thursday, she had the job sorted in a matter of seconds :o) Thank you Ella

Booked 2 parcels with FedEx Next Day Express. Dropped off at nearest Collect+ at 10:30am on 19th December and according to FedEx tracking 5 days later on 24th December they still don’t have the parcels! So I don’t know where they are or how …

Amelia was polite, efficient and helpful. Although I didn’t get the answer I’d have liked, the chat interaction was very easy.

Excellent online chat support with a lovely lady called Katrina who emailed me quote, fast , friendly and helpful, brilliant 👌 …

It was a positive experience with the customer support agent named Isimeli, who was super friendly and patient with me while answering my questions about the missing parcel 🙂

They lost my parcel on 9th December (A Christmas gift I had to replace) – they promised compensation, but as they delivered it on 16th Jan they think no compensation is due – It is in spades!!! Your response is appalling. …

Great customer service from Joji today – 10/10. Sorted my courier query quickly and efficiently, solving my issue and was lovely to speak with. Thanks Joji!

Maree Support Agent is very accomodating and she helped me to check and assist me on the error I encountered when I booked a shipment. I hope when I need an assistance again in the future she also the one who will assist me again.