IronmongeryDirect reviews

Ordered some pipe and connector fittings for some home furniture projects.
Ordering process online was quick and easy and added a few spares to get free delivery. …

We ordered the Olde Forge Antique Black letter plate, cover and front door key plate. All.came well packed and very fast delivery. Notifications all the way, plus a tube of sweeties! So impressed with the company but how about the items ? …

Incredibly good customer service. I had three items dispatched and one never arrived, they responded to a phone call late on a Saturday evening and sent out the item the next day… along with a chocolate bar to say sorry (for something …

My drawers knobs were delivered in 24 hours and I got a surprise KitKat chunky included for free. What a lovely surprise! 10/10 would buy from them again! …

Looked around for shelving. This supplier was the best value, with a wide selection.
However, the service was fantastic. Order by 9pm, and delivered the next day, …

I wish I paid attention to the reviews and didn’t give them the benefit of the doubt. …

Watch out they’ve just tried to sting me for over £16 next day delivery on what should have been free delivery as the order was over £45. Luckily the I spotted the total cost, which wasn’t disclosed at the checkout, in my credit card app and cancelled the payment. Very naughty. Just lost a customer.

Honestly I could not think of a better experience.

I had a couple of issues with their products over the years but I feel bad …

Friendly helpful staff. It’s nice to visit a shop that carries stock these days, so you don’t have to order and wait days for it to arrive.

1st time buying from them and can’t sing their praises enough. I had a problem with my delivery, when calling they were really helpful and even gave me a courtesy call the next day. Definitely buying from them again and recommend them to anyone looking to buy.

What some top quality German Draw runners and I had an issue with them. Got in contact with ironmongery direct. They sent a replacement item completely quibble free and also took back the faulty item completely quibble free what more can …

Imagine service is good if they actually have the stock that they’re claiming to have. …

Great store with fantastic low prices. I bought brushed chrome T- bar door handles … 76p each, Wren’s charge £13 for similar!!!

Brought 14 Altro Bella Lever Door Handle on Rose just over 5 years ago. Nearly all of them have broken or are on the way out. On website 10 year guarantee but lower down than states 5 year guarantee. Also brought 42 ball, bearing hinges …

Phoned up to check 2 products were compatible, got advised yes they are , got to site to fit and they aren’t compatible, …

Received an order with a faulty product. Ironmongery Direct sorted out a replacement to be delivered the next day. Customer service then called to confirm that it arrived and was all in order. Great experience dealing with them, would buy from them again.

Ordered some copper wardrobe handles. Delivered very quickly, quality and price was amazing… and the free kitkat was a nice touch. Amazing company

Speedy service, with one glitch. They only use DHL. So if you want to buy a small product you pay a hefty delivery charge. In my case, I ordered door handles. When I realised I was short by one I had to pay over £6 for it delivery.

Ordered shelving uprights and brackets. Unfortunately there was a problem with the delivery ( courier to blame! ). But once I had emailed the sales team at IMD the problem was rectified quickly. Will be buying from them again in confidence that I will be looked after.

Fantastic service, ordered Sunday lunchtime and received Monday mid morning, what more can I say, great product. many thanks

Bought a sliding pocket door from IronmongeryDirect a couple of months back. Had just started to fit it and noticed a small scratch on the glass door. Emailed them on the Saturday morning and had a call back Saturday afternoon, and issue …

Super prompt delivery at a good price and even a bonus packet of Starbursts! The little things go a long way, thank you team.

Made an order on Sunday night, Free delivery and it arrived the next day! Cheapest price for the product, an incredible delivery speed, and even stuck a bonus 4 finger KitKat in for good measure, if carlsberg done iron mongery supply, it wouldn’t beat this service.

Thanks Josh. I ordered some door handle sets and unfortunately one was missing. I rang and spoke to Josh and explained this and the response was superb. I received my missing handles within 24 hours. I deal with supply companies daily and I …

Excellent service,my only complaint is I had 3 boxes delivered but there was only a complementary kit Kat in one of them.

Ordered from them after window shopping for months. Honestly can’t fault them, my parcel arrived early but was slightly damaged by the courier. I got a phone call the next day and they’re sending a replacement. Lovely staff, quality products, can’t recommend them enough

Absolutely first class service, I spoke with Billy who was quick to resolve my issue, no fuss, no drama, just sorted it. I only wish more companies operated in this way.

Excellent customer service from these guys, went above and beyond when I had issues. Will use again 👍👍 …

Superb delivery speed and service, extraordinary quality, can not recommend highly enough!
Even had a complimentary chocolate bar in the box 😁 …

I was forced to put up a fence because my newly acquired rescue dog 🐶 was prone to jumping off the high wall in my garden. I wanted a a secure but not heavy duty fence and all the other bolt down support were too big. I purchased 4 x 50mm …

Been using them for all my Ironmongery for years, seen them successfully supply the building trade.

I needed some hard to find concealed hinges. I got exactly what i needed from them same day. The staff were excellent and advised me very well. On top of that there’s a complimentary coffee machine! Definitely worth the trip.. Ty v much 👏👏 …

Very poor customer service – sent a faulty item, and after weeks of trying to resolve issue, they’re now claiming the item was not purchased from them.

Happy days,saved myself almost £55.00 on a new door lock from a local shop up the road.
I found ironmongery direct,same lock came out at £15 with 3 spare keys,and it …

Bought butterfly catches at £16 a peice and the catch doesn’t go over the screws supplied . Emailed the issue and got no reply very poor service

Great customer service and products. Ordered our kitchen knobs & bars & some shelving brackets from this company. The products are all solid, a great finishing touch in my converted kitchen. We had a slight issue with some of the screws for …

Had used these guys before and the service was already good – but the last few months it has been incredible! I ordered Sunday night and it was delivered Monday morning (and we aren’t near a major town). I have returned bits before for free …

My order came on time, everything was right; very good contact with the customer. The prices are very affordable. I recommend this store!.

Ordered last night and arrived today. Great prompt delivery. Driver on time. And the stuff I have ordered is exceptional quality. I highly recommend and will be ordering again.

Excellent customer service. Any issue is always resolved quickly and efficiently and nothing seems too much trouble. …

Ordered through Ironmuggery (sic) Direct as they guaranteed next day delivery should the order be placed before 9PM. …

Really good Company , always quick & efficient , ordered by phone , picked up hr later , all ready & waiting . Quicker & cheaper than other similar company’s for most items , all good quality products too & they run a rewards scheme too . Get ur butt’s in there & find out for yourselves.

Ordered from Iron Mongery Direct a couple of times now (based on recommendations from a YouTube video I’ve been watching for building some wardrobes) …

Quite simply some of the best customer service I have ever received from an online company.
Helped me sort my order out over the phone and answered all of my questions. …

Long story short, the corporate landlord of the unit I rent stated that the faulty Adam Rite lock was my responsibility after the key got jammed in the cylinder, subsequently the deadlock unit fell apart (so wear & tear!!!). I came across …

Ordered some hard to find hardwood window vents, arrived by free delivery in less than 12 hours! And a free KitKat to add to my secret stash in the garage! Superb.

Amazing customer service, and faster-than-expected delivery!! I spoke to an extremely friendly, patient and helpful staff member yesterday (Olivia), who tirelessly helped me with my question about a suitable replacement sash lock and Euro …

Made a mistake with part of my order, 100% my fault. Company response outstanding Telephone advisor quick, competent and courteous. Replacement arranged to be delivered by end of week and only charged price difference, Can’t see how that …

Sent wrong items yet again and haven’t got correct items in stock, useless!
Order number 7518475 …

Brilliant service. Through no fault of theirs my order was partially lost during shipping, but with a single phonecall a replacement was sent out the very same day. Also got complementary sweets in the parcel. Thank you for your excellent customer care!

Gave an order to IRONMONGERY DIRECT,
Payment was taken from bank account however, I received no order. Upon chasing the order nobody could find any trace under my account, after sometime it was …

Next day delivery didn’t arrive next day. Or the next day, or the day after that. No communication, no tracking available and when I spoke to customer services at Ironmongery Direct they were uninterested and said refunds would take over 30 …

Used to be so good, but right now absolutely unreliable, not fulfilling promises, making a lot of mistakes. And operators… they are like robots and don’t even listen. Messed up our delivery, lost part of the package. Charged us for the …

Forget Amazon where you’ll pay literally twice the price for next day delivery of a hugely inferior product. I was after door stops to attach to a wall for an outward opening door. I bought solid brass high quality stops here for under £4 …

Ordered some hinges before Christmas, which arrived in good time but the joiner couldn’t do the job til early Jan cos of covid. When he arrived to fit the doors it became clear I’d made a mistake and ordered the wrong size. 5 out of 6 boxes …

Superb service, great range of products and keen prices.

This is the first time I have placed an order with Ironmongery Direct (new door …

I love this place. Bought the iron shelving, it’s like adult lego you can buy as many components and make up your own stuff. Customer service is unreal.

Brilliant service. Quick delivery. Items were great quality. I forgot to order something and they phoned me straight away to get it added on without any delivery fee. Highly recommend.

I’ll stress that I don’t believe my issue was a problem with the company themselves, rather their poor choice in delivery partner. I ordered a few items on the 22nd June and estimated delivery for 24th… I’m still waiting. I got a text …

Ordered some heavy duty draw runners at 7.30 pm on Tuesday and they arrived at 9.15am on Wednesday, that is after calling and getting some superbly helpful and friendly advice on the best product for the job, followed by an email with the …

Placed my order by phone on Friday, delivered early the next day ….. project completed by early afternoon. Faultless service & very helpful staff. The perfect transaction. My thanks to all, & especially to Clair who dealt with my order. …

Excellent service. Had a problem paying for my order via the website and when i rang the young chap was very helpful in completing my order over the phone. Added bonus of arriving a day earlier than i was told too, which in these uncertain …

Terrible service. I ordered a product for next day delivery. The product never arrived. After 4 phone calls to the company over 4 days it turned out there was an error in their accounts department and the dispatch of the product had been …

I asked to cancel my order just after placing as I had ordered the wrong size but they were unable to do so, so ironmongery said they would make sure the parcel is returned to sender. It still turned up at my property and I refused the …

Ordered some stuff Friday at 1630 and arrived at 1000 on Saturday. What a surprise when I open the box and found a complementary Twix to enjoy! Really well done guys. Really pleased with quality and really fair price.

Absolutely dreadful.
No communication after dispatch
Goods arrived 4 days later that promised. …

I have just finished fitting new doors through my house and I used ironmongery direct for all my handles, hinges etc. I purchased the cheapest handles they do and when they arrived I was astonish over the quality! Equal quality at my local …

I’ve ordered a few times and they have always been keenly priced and super efficient although what really impressed me is when things went wrong – after receiving a simiilar but incorrect order I called and immediately got through to a …

They sell utter junk – faulty, cheaply made products. Customer service is terrible. Products failing after a few days with no resolution. We are a professional fit out company and will never buy from them again.

One of the most infuriating companies ever to deal with .
Order on a Wednesday received after many promises of call backs and apologies on the Sunday at 2pm . …

Fantastic company to deal with. I had an issue with one of the items I purchased and after contacting them these guys sorted out the issue with a replacement no problem. Great customer service.
Highly recommend them.

I ordered 60 panel clips only yesterday afternoon and was not expecting them until tomorrow – they arrived early and all present – the packaging was slightly damaged – but still – all present and correct – and early!! Excellent!!! Thank you!! Alison

Great service and product order was high quality even though was low price and of the range of draw runners. Delevery was fast and on time, earlier than I except to be honest. I never do reviews but feel with the service and quality and price so much better than other store and screw fix etc

Excellent customer service! Courier lost the parcel, called ironmongery direct and phone was answered quickly and without having to spend ages on hold. Friendly, quick and polite service, replacement item sent with different courier and arrived next working day. Superb. Thank you.

Have only used the online shop but the selection of products, prices and delivery were always great. Have ordered some samples that then had to be returned and it was the smoothest process. Really good assortment, more than ScrewFix and good online service. Will be shopping here again.

Ironmongery Direct are definitely my go to for anything door related. Their product selection is top notch, the pricing is reasonable, the delivery quick, and the free returns even better! They even surprised me with a free chocolate bar on a couple of orders.

Great service on the desk, even though I was only buying a small part.

Great prices lots of gear in stock

I ordered 2 way hinges and when fitted were not in any way suitable even though the door weight limits were way below the spec, emailed them and spoke to a senior apparently and was told they had already a previous issue with these before …

4 star for Ironmongery fast shipment of product after order. Not used the loft ladder yet but installed without a problem. …