Knowsley Housing Trust reviews

My daughter reported an issue of mould. She had only been in her property for a couple of months. Within days the mould was removed repaired and even compensated for furniture that had been damaged. Never have I witnessed such excellent …

22 may 2023 now blaming me for work not being carried out after Livv cancelled the work due to me making a claim. …

Been waiting 6 weeks for there contractor to come take trees down rats have burrowed under it they finally came was told every thing would go including the stumps still here an they have left half of the big tree sordust was just blown in …

I find it disgraceful that they only rehouse people in their own borough. No consideration for families outside the area when it should be considered on need. …

If I could would give these no stars been waiting months for repairs then gets someone to come and fix doors as they leak loads of water and gaps in patio doors were you can actually see outside then the repairs people tell us can’t repair …

12 months ago a formal complaint was raised and upheld regarding the generic threatening letters that are sent for gas safety inspections. Was told by a senior manager that they agreed that these letters needed to be reviewed and that other …

Over charge for housing benefits that are ment to be took out our universal credits now have threats of balliffs am telling you now send balifs to my property and I’m gonna bring trouble to you oh and don’t give me that were extremely sorry routine because be know your not

Called Livv at 1 minute past 8am I was 12th in queue. I wait at 9am I want to answer machine to leave a message which I did. Called back straight away now am 31 in the queue bloody ridiculous. This is not the 1st time neither I have call 8am and always 12th in queue

I’ve had a man here this morning putting an extra stair rail up. He wasn’t here long, he did the job much quicker than i’d expected, even cleaned up the dust and took it away. Much easier, and i feel a lot safer going up & down the stairs now……. Thanks.

did gas check now no hot water or heating for a week uless bunch of xxxxf

Just had a nice chat with a lady called ANN who is sorting this issue out as i …

Contacting Livv Housing, via their chat facility, was easy. It took a little while but, Megan was polite and helpful and arranged a repair for me without any fuss. I would use this way of contacting Livv Housing again.

Boiler packed up on my birthday 16/3 – after a gas check. No heating or water for 3 days. Brand new boiler fitted on the Saturday. Fitter was pleasant easygoing but efficient. All done in a couple of hrs.

My flat keys were taken from a community area by a neighbor, reported to police and staff of LIVV, I was told that they would be replaced early evening, it was sorted within the hour, great customer service 👍 …

I have had nothing but trouble with this housing trust,
I can’t get repairs done as they say its not in the budget. If they done the job properly first time around, it wouldn’t cost them half as much in the …

THESE ARE DISGUSTING. MY MUM AND HER HUSBAND ( OAPS) MOVED OUT. THEY TOLD LIV HOUSING THEY WERE COMING BACK TO COLLECT ALL OF THEIR FOOD BUT LIV WOULDNT ALLOW IT AND THREW IT ALL AWAY!!! I WILL NOT BACK DOWN UNTIL SOMETHING IS DONE AND MY …

Worst landlord ever, takes forever to get through to them, repair times are an utter joke and that’s whether or not they bother to turn up, they promise you everything then tell the repairs team another story causing them grief and tenants upset. They are a disgrace.

I have had a contactor in my home from TG Morris an what a lovely man he was his name is Darren he done all the work to perfection he was very clean friendly an a lovely person so would just like to thank him for a brilliant job he done
Bernadette Lloyd

Why say open till 8pm? Just to get cut off after being in position 1 for 45mins!! And it’s only 7pm!! Joke!!

Here a crawford garden I happy to say mother in law maira ohara is happy to be a resident at one there property an is glad she has surport she needs within the building its self she would like to thank you hayley from watchmaker an Jan …

I recently learned of these vipers pursuing an aggressive possession order against a local family with a teenage child and toddler. Absolutely zero willingness to compromise and find a solution that works for both parties. This isn’t social …

Woeful..customer service..jobs never get done..when do..there .substanded .these lads wouldnt last on real building site.over 3weeks for reply on repair stil no answer .

Over priced, don’t do any work and the beams in my roof have falling down in a new build!

Does anyone answer the phones? Been waiting for an hour and a half to make a payment! Been number 1 in the queue for over an hour. Its an absolute joke

Last few times I rang them phone service had improved massively. Let’s hope it stays that way. But their track record on this is dreadful.

Current home owner with livv. I’ve worked in housing and have never known such an imcompitent landlord in my life. 8 of their tenants all recieving constant asb from 1 household and we get no support. I sent an email 2 weeks ago with a 3 …

Very bad service I’ve been calling for three days and cannot hear whats being said because it’s so low tried to use the online chat and no one is available it’s a joke that there is not enough people working to cover the houses you rent out it’s a complete joke

I was on hold for a while. When I got through to rent enquiries they passed me back to the menue and told me to press 2. This took me to the repairs line then I got kicked off the call. Waste of time.

There shambles.most tradesmen arnt qualified. People in offices managers need sacking

Can’t fault Livv housing, been a tenant of those for 3 years and had no problems with them in this time. Always found to quickly resolve any issues.

I have been waiting for one and a half hours to get through to report a repair. Still not answered. Tried online nobody is answering.

Very Nice person who handled my phone call, impressive guy put my mind at rest, Many thanks, Howard Tarsky.

AWFUL CUSTOMER SERVICE YR NOW TRYING GET JOB DONE..PLUS OPERITIVES SOME THEM AINT EVEN JOINERS

Waiting a year for repair to be done keep getting fobbed off with none existent promises not fair on tenants

No one answers the phone. I just need details of how to appy for property on the site named watchmaker in Prescot.

Had damp. And had to sue to get anything done. Blooody hopeless

Great

Getting repairs done is very poor

Rang emergency number .i was number 1..over 2 hours waiting for them to answer..awful.

Not good for rehousing

Can’t get a answer I’m on the streets and have too girls with me and thay won’t help me

Worst landlords ever I wouldn’t recommend them to a family of rats

An incredible housing provider making real impact on the local community

Dont do their job Very slow with repairs

Very slow in getting back to you about repairs

Getting stressed out on this phone call

Rubbish services

Ridiculous cannot get through tried all day. Wednesday that. 11.what 10.what what wha …