Leeds District Probate Registry reviews

hours on the phone and no response – can’t find an email address either – 1 star is generous

Zero Stars! On hold for 30 mins then cut off. Have tried 4 times now!! Still no answer!
Have emailed both Leeds and Newcastle departments but had no reply! …

Same as everybody else. This is a national disgrace 22 weeks and still no probate granted, no reasons given, no hope given. Hours on hold on the phone. FOR NOTHING. It’s so very wrong

Ring ring, ring ring is what you’ll hear when calling Leeds District Probate Registry.. they either let it constantly ring or you get a message to say they are busy.. disgusting and shameful. …

Constantly hanging on phone then cut off.
Very quick to pay in your cheques.
If I wanted to be syncical I’d say this is a scam.
Off to bank tomorrow to request a refund.

No stars. I can’t even access this service. My dad died and I simply want to know whether he left a will or not. The voice prompts are inaudible, and you are left hanging on the phone for hours. What a hopeless service.

Absolutely appalling, its shocking how non existent this service is, the telephone automation is inaudible. call auto hang up. No email service or electronic contact service. a complete disgrace.

Shameful. Why should it take 14 weeks to process the paperwork?
When I went in to give the papers I was told a month. Then after weeks of ringing I was told they were 9 weeks behind. Then as they are no longer answering the …

How in the world have I waited months only then to be sent someone else’s will …. …

I’m struggling to give this service even one star! I rang in to make a payment – something you have to do before they will even take the probate application – at 2.54pm. The web info says they are open until 4pm. Lots of time I thought. The …

Appalling customer service – request NOT actioned as at 25th of June 2021 despite office copy grant being requested 21st of April 2021 – not actual Probate request – merely sealed office copy grant. Considering that these matters are …

At an emotional stressful time all we need is hanging on forever and no one answering your call..Rubbish service! Agree with other comments!

Absolutely pathetic service…their pathetic behaviour has allowed fraud on various peoples estates time and time again…the most useless and pointless service ever…these guys need to all hang themselves…and all leave wills…that no …

Zero stars – How can it take so long to respond!

By post – 12 weeks and still waiting …

When my wife passed away I had to get a Grant of Representation. After reading some of the reviews I was expecting a long wait. I read all of the information on the government website and then filled in all the forms that were needed. I …

After returning paperwork a number times due to ‘clerical errors’, I’m told the woman’s name on the last letter was forged. She didn’t send it??…a worrying statement! 2 years on and we still don’t have probate! No numbers which connect! …

Do not deserve 1star. Terrible service. Cannot contact staff by phone. Emails are ignored. Staff just do not give any updates. Probate has now taken over 7 months, due to mis communication and losing forms. Still waiting now. Not happy.

Probate process is cold, and depressing. People are trying to move on and ensure their loved ones are taken care of have to file a billion forms in which all contain information that the governement already holds, all while grieving over …

This Probate service is chaotic. No phone is available if calling the website number. Only progress made following chasing phone calls so a real problem. Grant issued with important mistakes which we still await correction.The whole office is friendly,but incompetent

On hold for and hour got cut off. Called again listening to annoying hold music for another hour got cut off – 0/10

The service so far has been extensive to say the least.The have taken the money from our account and we having a potential buyer for our deceased mother home but it cant go through.Why dont they take a few places off the unemployed line …

Having read the very poor reviews , I am amazed that the same complaint is logged on most of them , for three days I have tried to get through in the telephone to speak with someone and yes the same silly message as everyone else has quoted …

I have never experienced such terrible service in my life, when they do answer the phone they just hang up on you. Absolutely disgraceful anyone who works there should be ashamed!

DO NOT SEND YOUR PROBATE APPLICATION HERE. Please choose a different Probate Registry office. After they receive your forms they send out an oath that must be sworn/affirmed and returned. The oath written by Leeds District Probate Registry …

Probate took about two months and a further request for a court sealed and signed copy of a will and probate was received within 72 hours. Brilliant. Thanks Daniel.

Phoned up and told I can do it on line and she hung up on me as I was still speaking. At the time I didn’t even have the internet, just wanted more info. How rude! Should stage a protest outside the office?

Does working from home = not working? E-mails are bounced how do you get in touch with this office. Doesn’t even deserve 1 star

Good experience. Daniel Holgate in particular is polite, efficient and responded to our queries promptly. 5 Stars

lEEDS PROBATE OFFICE IS IN MY OPINION THE BEST GOVERNMENT RUN DEPARTMENT IN THE UNITED KINGDOM, THEY ALWAY HAVE A SMILE WHEN YOU GO INTO THE OFFICE, WHEN YOU PHONE THE OFFICE THEY ALWAY RETURN YOUR CALL WITH THE CORRECT INFORMATION. I HAVE …

I have tried several times to phone them to ask a question but you get a long recorded message saying they are busy and you cannot leave messages.
Its very frustrating and disappointing.

If I could leave a 0 I would – I have tried calling on several occasions – either they disconnect the call – or the so called unavailability message is used – mmm- already a distressing time – shame on this provider

Had read the reviews on website and was really dreading trying to get through, but got through straight away and the young lady Sajda could not have been more helpful, the information she gave me was explained well and she was very polite throughout the conversation. Pat Sullivan

Their freepost address is Leeds Probate Registry
HMCTS
FREEPOST PLUS RTKS-BTSK-BUHT …

I had a very different experience to other reviewers. My call was answered on the second ring and the member of staff could not have been more helpful.

Noone answers the phone and you are just cut off if you don’t have a name or extension. No idea when I will get a requested will which I paid for. Already overdue

It’s disgusting that you cannot get to speak to anyone, phone imes just come up with a message that they are nusy, people who have lost loved ones need to sort out there affairs and this process is quite stressful without waiting to get reply from probate office

I have paid a solicitor to handle my mothers estate and even my solicitor does not recieve a reply to her emails or manage to get through on the phones,I can’t believe this level of service exists in the U.K its shocking that nothing has been done about this.

Extremely frustrated been trying to get through for weeks my cheque cashed in March still not had my probate sorted, what a poor service no e mail to contact and just telephone message !!!! Totally rubbish and inconsiderate.

7 months waiting for probate to be granted is ridiculous. And not one word from them. I’m going to contact my parliamentary ombudsman.

22 week back log in probates
Do not answer the telephone
Do not respond to emails
0 stars would be more appropriate

I fully understand about delays in granting probate ,but there is no delay in debiting your account first.

Impossible to speak to anyone have to listen to a long list of options then cut off.No obvious e mail address.What a terrible service to people who are already in a stressful situation.

Worst public service ever – no one answers phones and you cant understand the recorded message !!!! Disgrace!

Appalling service. Doesn’t even justify one star

Used to be a great service but now struggling to even give it a star!

I have constantly phoned and got recording we are busy..since August…Disgraceful…

Complete and utter waste of a day trying to get to speak to someone nobody answers the phone.

Nobody taking calls on their official telephone number. Why have it?

Warning do not use this office. !!!!!
rude , ignorant and unprofessional.
customer service vile!

Been trying all day to get in touch by phone it is impossible

The most disgusting service (Lack of service I should say)

It’s not even a working number

Nobody answers the phones!

7 months and they are still looking for my papaerwork that was sent by my solicitor and signed for on delivery, this could cost me £130k if the buyer to my mums house pulls out.