LiveWest reviews

Worst property managers in the country. Refuse to deal with sewerage pumping into a shared access and when someone does show up they can’t get to it. Even have the council on them and still can’t sort their mess out. Be warned if LiveWest …

Been with these for 3 years, don’t reply or do repairs quick enough and now I’m swapping I have had the housing inspector out writing done small things about the house and constantly delaying the swap for little things that the housing …

Threatened to kick me and my child out over nothing and won’t fix anything in the building. How can anyone call it a home when your on edge constantly and wondering when your on the streets. I would definitely not recommend anyone going with this company for any housing.

Not the worse housing provider but definitely would benefit from a large increase of staff across the board. Repairs take far too long.

Has been offered and moved into a property with a FAULTY and Not working boiler. No hot water or heating during freezing and snow time in December. Over the course of 3 days, I had multiple conversations with LiveWest staff from whom I …

Our communal areas are a total disgrace! We have a cleaner but all that’s done is a quick hoover! The banisters are sticky an filthy, the carpets are filthy and the walls are in a shocking state! I feel embarrassed when people visit me here!

So much for affordable houses! £800 for a 3 bed and the same house with another association is only £600! You should be ashamed the state of the country right now! Greedy!!!!

Awful like the rest of the money grabbing corporate landlords.

All talk no action. Housing officers are lazy and incompetant at their job.

It must be difficult at times running a housing association, I try not to be stern on the phone but it’s the only contact we really get is with the call centre , everyone else seems to hide

If I could give no stars I would! No working bathroom since January, no updates, all I’m being told is that the management are on holiday so they can’t get a meeting to discuss whether to rip it all out or to keep fixing bodged jobs again …

Went to visit and look at a property today from outside and through windows, it’s empty, it’s advertised on the letting website. I’ve never seen such a neglected site in my life, not been maintained for years appalling state, two tenants came out and told me they have complained, but LiveWest did not listen to them, shame on you! 😡 …

I would like to warn anyone who lives with this housing project as my sisters treatment by this so called housing charity is nothing short of unbelievable she has been left with no heating for over a year with a newborn baby my sister has …

Ever tried to contact their Chief Executive? Easy you might think, as he has an appropriate email address. Problem is that you can’t be sure he reads them or that the email isn’t intercepted by someone else well down the line, as you shall …

They inherited a 10% share in my property that bought on a 1st time buyer scheme. I’m trying to get their permission to remove an ex partner from the mortgage agreement. The Communication has been infrequent and basic, with both myself and …

As a tenant I can confirm that their communication policy is non existent. They neither consult, nor inform you of their actions. They don’t even tell you after the event. You find out from other sources, and then are left to suffer the …

I was a tenant of livewest for over 4 years in this time all i had was drama and debt issues, they only care or respond when there owed money , they took my deposit money without asking, i lived at 4 bifield in stockwood, the place was …

Probably the worse company I have ever dealt with. We own our flat and it’s a nice flat however the upkeep of the building is tearable , they couldn’t give a toss if the gates are working or not or if you have problems. However as soon as …

The worst experience ever. They protect anti social people. They do not know anything about the law. They are incompetent, rude and racist. They do not take any responsibility. A joke company!

They clearly imploy the cheapest cowboys to line their own pockets. Over a year a firm of cowboys been putting up fences! They do not shut. From 8am the half dead cement mixer is on all day. A year of this joke seriously does ones head in. People do work nights and don’t get to sleep like noisy cowboys

Absolute nightmare to deal with and relentless with their random increase on fee’s. A huge contribution to why I ended up moving out from my home and went elsewhere. Reasoning below, but to sum up the below rant… Stay away. …

Their customer service is non existent and they take ages for any repairs. When they send someone they often have no clue why they are there or don’t have the tools to fix anything.It is so bad it’s farcical how they deal with things.

It seems to me some think Livewest are so bad. They ain’t. Also accusations against staff on here are wrong and unjustified completely. There are issues in all social housing whoever the Housing association is . Or council. The only major …

Why do you think it is ok to say put some towels down when the toilet and sink are leaking 🤬🤬🤬🤬
You never answer the phone when calling to lodge a complaint.
Best you answer my Daughter in Blackhorse Close A.S.A.P …

Useless asked for heater to be changed in my son’s bedroom maintence guy said would visit on the day he phoned said he was stuck in a traffic jam and would be late . Then he phoned back said he wouldn’t be visiting at all as still stuck in …

Shouted at by area housing officer during viewing because I wouldn’t sign the tenancy there and then….avoid this housing association…..

One of their workers scratched and dented my car in knightstone flats car park while I was visiting a friend and wouldn’t own up to it and when I asked to see cctv footage they kept fobbing me off not letting me obtain it her (the person …

Poor customer service; seem to struggle to keep on top of communication and often fail to keep up with contractual obligations

Terrible, added 6 weeks to a 42 day home switch process. No communication at all. AWFUL

I’ve never had any problems with knightstone, always quick to do repairs, one of the best landlords I’ve had

Terrible communication and customer service.

Unlike some social housing providers these listen to and help there tennants both old and new. There properties are looked after and modern.

Live west are lazy, rude and have a disgusting attitude. We desperately want to move and no longer deal with live west.
Absolute joke.
Hate this housing association.

The staff on the phones are very helpful and do their very best to solve the problems.

Been waiting 2 weeks for them to fix and unblock my bathroom sink just did it my self had it with waiting wonder how long for my window to be fixed stilk waiting 2 mouths later

Lovely office but a bit far north for us Devon types…

Absolute joke terrible customer service and nothing but rude people

Avoid like the plague, there aways looking to cause trouble, and it’s a nightmare.

Amazing day out especially for kids x

dont know how to shut up when in library

Knightstone’s head office is a fantastic place to work.

Shocking the way the staff speak to their tenants

4 days to do an hours job

Helpful information and easy to navigate.

Not much to say 😅 …

Certain staff totally unsuited to their role!.

Top people

Bad customer care:(

Cafe brilliant

Disgusting organisation!!

Tcb

Helpful staff

Nice

Worse company ever to work for. Best thing I did in 6 years of employment with this awful company was to hand my notice in, never looked back since.