Maintenance Enforcement Centre (London) reviews

Absolutely disgusting
Absolutely disgusting
Absolutely disgusting …

Absolutely ridiculous service, sent form for decree absolute beginning of august, received a phone call the day they received it asking to call them back, been ringing ever since, managed to get through once was told if we did not know the …

They don’t answer emails and phone calls. This is people’s lives they’re messing with and they can’t even respond to you.
Have not received a court order from October 2022 chased and called and NOTHING. (Edited to add this information)

Posted postal order to them on the 27th March… I still have not receive a copy of decree absolute. One star as I have to tick something

I fully understand all the negative comments. I was also about to give one star only or even planning to make the complaint until I went there in person. I’ve got my document corrected and signed by the judge within one day. Very helpful …

It’s has been nearly two years, I’m still waiting for decision regarding property matters. They not responding to our solicitor nor mine, if anyone one what to do please help.

GO IN PERSON!
I emailed my Decree Absolute request but then decided to go in person as needed it quickly. I saw 3 extremely polite and helpful people there and had 2 copies within 20 minutes.

The most horrible and rude people I have ever dealt with. I sent a form for a copy of my decree absolute and paid for it over 3 weeks ago. No reply . So I called them to see where it was. It took me over an hour to get through. A guy …

The Central Family Court is a public body with a responsibility to their customers/clients who contact them – how do they explain that they do not answer phones, reply to letters or emails – this is a scandal and I wish to raise a …

Shocking service, I completed a form for my missing decree absaloute to which comeone called for the payment, after that weeks whent by with no contact you ring their number a voice says call back later we are busy with no option to wait in …

I will leave the conclusions to the recipient and I will only provide the facts. before submitting the application, I was informed that as a person with no income (full-time student), the money paid to speed up the matter will be returned …

Terrible service – antiquated and embarrassing.
Asked for a cheque so had to send a postal order or wait for them to ring me! The fees that they are charging should at least enable them to set up online payments. Poor email replying and phone just cut off as busy – what a farce

No due process, good if Law is restored. Stop damaging families.

The worst experience ever, waiting for 6 hours in the waiting room, beacause apparently they didn’t have enough staff. At 1pm everyone left for lunch break, they doesn’t care about people. Ignorants!

I have been telephoning Avenue House now for nearly a month!
I have exhausting every telephone number I can find for the building, and not one call has been answered. …

I have read the reviews and was very sceptical about contacting the court, however, I have emailed the court a few times and got a reply within 2 days.
The lady that replied went out of her way to help me and I can’t express how …

Absolutely ridiculous. I called more than 1000 times to change my hearing date.
My ex wife applied for non molestation order

What a joke of a court ! I had a telephone hearing on 11/11/20 and i waited and waited for nothing. Literally sent me into depression because i thought i missed it . I kept calling in constantly to find out anything ! Nothing ! Finally 8 …

Called 20 plus times daily for a week and haven’t gotten through to talk to anyone once! Surely you know how busy you are you could get extra people handling calls, or even use a queue system

I spoke to Pauline from the CFC children private law department. She was very rude, abrupt and patronising. She didn’t let me speak or explain anything. As a civil servant, you would expect a bit of courtesy and consideration, however …

This is ridiculous.

No one answers online. No one answers the phone. Is anyone even working there?!? …

Have taken my money for a Search. Won’t reply to emails, calls or anything. No way of contacting them. Absolutely disgusting that a service like this is run by .gov …

My partner has been waiting weeks for a copy of his decree absolute which states only takes 1 week still no word but have taken money getting married soon and need this document service is rubbish and nobody answers phones.

Extremely busy court, cases are rushed through and in many occasions important details which could change the outcome of a case are missed, difficult if you have no other option but to go through this court to resolve a problem. Bear in …

Took a half hour to find the paper copies of my divorce from 20 years ago. Young Lady was very helpful and was only charged £10.
I do recommend this place, maybe I was lucky or maybe I wasn’t the one being rude?

If I could award NO STAR I would. Worse than useless. Download their own form PA7 for a list of phone numbers that dont work, ie “You have dialled an incorrect number”. Or the line goes dead, or rings forever without any one picking it up, …

When I rang the court and was put through to the court orders department, which was incorrect, however the woman who answered was so rude and dismissive and wouldn’t allow me to explain my query. Even when she transferred the call to her …

Unbelievably rude woman called me with no warning on a Saturday morning regarding my recently deceased fathers divorce – a sensitive subject. She proceeded to berate for something that was in fact her own fault. Refused to give me her name …

Depressing. Waited on the phone for 90 mins and no one picked up. Phone system directs me to wrong department and have to wait even longer when transferred. Numbers direct to departments not working, continuously getting line engaged tone. …

As per other reviews no one answers the bloody phones… rings out for 3 minutes and then cuts off. Tried for days and then gave up. Don’t deposit a will here – use a local solicitor ! – Other numbers give a long list of e-mail addresses – seems staff don’t want to engage with the public. DISGUSTING SERVICE

THE WORST CUSTOMER SERVICE POSSIBLE
I have now been waiting from 09.01.2020 – 14.02.2020, for a copy of an annulment of my marriage. …

The best family court in uk.

I have been trying to get hold of the central family court since two weeks now and it never gets through to an operator. Why bother to advertise a number when you gonna have an automated system to say “ all the operatetors are busy “ and disconnects the line. Wouldn’t even have give one star if I had the choice.

Absolutely disgusting company today alone I have rang 67 times to be cut completely off… I really need to speak to this company and I’m getting absolute no where… very prompt in taking my money £45 3 weeks ago 😡 …

So rude… and unhelpful 🙄😏 …

APPALLING!!! I have an online hearing and did not receive the url link or meeting details. Despite several emails and calls for hours with no answer I hear nothing from the court. This is a hearing concerning my child and I’m left believing the hearing has gone on without me. WHERE CAN I SPEAK TO SOMEONE?!?!?!?

I found the staff helpful and got the required information. Did not have to wait too long for the phone to be answered. I guess other people called at very busy times as i was truly happy with the service

Appalling. Given the wrong (vital) information then they hung up on me. Called four times and they promised to call back and didn’t. Mark was patronising, rude and gave me the wrong information. Disgusting that this is actually a court, people’s lives being decided, in the hands of these people. Terrifying.

So frustrating. 2 hours of constantly listening to an automated message and never getting through to anyone.

In my opinion, the worst court ever!. The judges overlook key evidence to justify their decisions in child cases. Discrimination is a high factor and when it is done in private, even more so. The laws that are there in place is being …

Appalling service. It’s near impossible to speak to someone on the phone. You go through a lengthy recorded message to get to the department you want only to be cut off. I paid the fees and applied for a divorce decree confirmation 2 and half months ago. Still nothing and can’t speak to a person!

Worst court ever! They take years to respond and do not provide you with the requirements you need. Calling them is a joke you can never speak to anybody. They tell you to email and that could take years to get a response. …

Goodness me, their telephone helpline staff are in serious need of training. Worst service I have ever received. Did not answer my question, and when I tried to clarify what they were telling me bearng in mind they are a legal …

Abysmal service. They very rarely pick up the phone. It is terrible that such a key organisation can be so ill equipped to deal with enquiries. I have never got through by phone. This service should be scrutinised – it is unacceptably poor.

Hi Mr king,

I met you On April 2, 2019. I am lodging a complaint against Mr Hussain who was …

I don’t know why the court bother’s to have a landline? As for all you get is a machine repeating it’s self and all the operator’s are busy. …

The telephone staff state that information published on the Government’s website is categorically false. The Government’s website says you can call up, provide a case number, pay £10 over the phone with a debit card, and get a copy of a decree absolute. The staff on the phone say this is lies.

Has anyone had any luck getting a copy of their Decree Absolute? Paid the fee, tried calling… Nothing. AT ALL.

I would like to give no stars. The so called help was useless. They did not know anything and also gave me incorrect advise. I was there for less than 2 mins. If you are fighting for your child then do not I reapeat do not bother with this service as you can’t even call it that.

Been trying to get in touch with them over the phone for a very long time and their email address only acknowledges receipt. Heart breaking because I cant afford to pay a lawyer to act on my behalf, and the Family Court don’t even give basic advice.

Wouldnt even give this place a single star. Never answer the phones nor emails. Been waiting over 4 months for any kind of contact.

Unfortunately i have to give 1 star , i would have liked to have given 0 stars.
Absolutely disgusting service, nobody answers the telephone, after 47 attempts, i simply gave up. DISGUSTING, IGNORANT STAFF.

2-years later and its even worse – any organisation that continues to state that covid is causing their business problems has clearly done nothing in the last year to resolve its internal issues… What a joke, wasted hours trying to get through, only to be palmed-off to the wrong department – worthless…

This encapsulates everything wrong with how inefficient any government service is. Impossible to get hold of anyone on the phone.

Just appalling. Impossible to get through; phone either rings out endlessly before cutting you off or you’re presented with an antiquated option selection system which makes you listen to the same message every time. Who has time to waste like this? I only want to pay a fee!!!!!

Tried ringing the number provided for 2 weeks now..No one anwering…I have bloody decided to just go there today ..Will be quiker..Wasted my time already as i need my marridge certicate by friday this week.Thank god i just live 30min away by train

huge, busy Family court on many floor.Easy walk from holborn tube station.Good toilet and visitor facilities.Please contact me if you need McKenzie Friend Support to present your own case at Central Family Court.

Appalling telephone service…. the lady could hardly speak English and redirected me to the completely wrong website. I had to find what i needed myself. Dreadful…. If this is the type of people who man these phones and services for the …

Have been phoning for five days and I am at my wits end. Left three messages. Too much stress for a simple request.

well after my first experience with another waste of time organisation with no organisation. I had high hopes for this but they cant even answer their fu@king phone read the comments SNM. If I could would be No stars

I was promised a call at 12, o’clock, it’s now nearly 2pm..and nothing..tried calling, but yet again nothing..

I would not given it one star , but had to leave a review. This is the worst service ever I have called now over 50 times no one picks up and sent a email and still no reply to that bad all round

Awful service. Rang the number provided. Waited on hold for 20 minutes only for someone to hang up. Rang again and they hanged up again after I waited for 10 minutes. Embarrassing service for a government office.

Over all 5 star Corruption by Fat EVIL FAMILY COURT JUDGES in modren countries

Horrendous! It’s a shame you have to mark 1 star! They do not respond to email, they do not answer the telephone and they do not respond to post! Shocking! I want to remarry and need my decree absolute but cannot get any kind of response from anywhere!

Been on hold almost an hour… and still had no response to emails. Are we supposed to visit the court in person to get even basic tasks done??

I haven’t been able to get through on the phone for months

Tried call in almost 2 weeks. Every day approximately 40-60 min. No answer. Same on REMO number.

Tried fighting a battle to get back custody of my children from a violent ex, filed in all my paper work just for them to loose All my paper work and not inform me about it after 4 months of waiting for a hearing date; heart broken wasn’t evan the word.

Been on hold well over a hour no answer do these people even have a phone rubbish service

I try to call them for few days no one pick up phone. Previously when I call lady which answer phone was rude and not helpfull at all.

Awful, unhelpful service if you get through on the phone after a very long wait. Prone to errors which take ages to be corrected.

2nd day trying to call and I get disconnected after waiting for about 11 minutes. They might as well tell you not to bother.

Kangaroo Court, no due process, based on false allegations

Cant get through cut off as no one to answer phone when phone does ring after 20 mins waiting I loose the will to live and no reply from email we find this Gov department what for

wish I had read the reviews first would have saved an awful lot of time suggest you all do the same as myself and report the total experience to your MP as these people seem to have no idea who they work for

The phone just rings and rings, absolutely shocking that in this day and age no one answers the phone!!

Absolutely awful, phones don’t answer or nobody knows anything. The rudest staff ever.

No access to drinking water, filthy toilets, lack of sitting spaces and private rooms for discussions.

Shocking service, I phoned twice and was waiting over 10 minutes on each call for someone to answer then my calls were just cut off