Mercedes-Benz average reviews all over the web

4.2
Total Reviews 160

Average reviews from all platforms

Average Rating 4.2

Average reviews from all platforms

  • 5.0
    120
  • 4.0
    6
  • 3.0
    4
  • 2.0
    5
  • 1.0
    25
Mercedes-Benz reviews breakdown:
Google
4.2
160

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160 Mercedes-Benz reviews on Google

R�
Ree “Ree Bah” Harding 6 months ago on Google
( 3 out of 5 )

Not really sure how to say this, but a very strange thing happened at my last service with this company, which does seem to go against my previous experience of their services. Usually, I make sure all personal belongings are removed from …

SB
Stephen Britto 6 months ago on Google
( 5 out of 5 )

Lister of Lincoln is a great dealership or Agent as I believe they are now called. There was no pressure in selling of buying my wife’s new car. Great team with timely communication as they kept me informed ever step of the way, There were no surprises.Jamie was brilliant and hope to do business with him and the dealership again.

DP
Danielle Palmer 6 months ago on Google
( 5 out of 5 )

I can’t rate this dealership highly enough! Had an issue with the transmission. MB arranged collection of my car, fixed it and had it ready for me to collect in just over 24hrs. And it cost me about 10% of what I imagined it would. MB …

FM
Farouq Mahmood 6 months ago on Google
( 5 out of 5 )

Jonathan Goodwin who helped me purchase my second car was fantastic. I travelled from Bristol to Lincoln to pick up the car when it was ready and Jonathan kindly picked me up from Hykeham station to the Mercedes-Benz of Lincoln dealership. …

MB
Marta Barnabé 6 months ago on Google
( 1 out of 5 )

My car whent to this garage in February 2023, with a suspension malfunction, I paied £250.00 , the Mechanic guaranteed me that issue was solved, since March another Malfunction suspension again , mercedes-benz at Lincoln told me I was …

A
Aimee 6 months ago on Google
( 1 out of 5 )

Their communication between each department is rubbish and therefore the communication to me is too! Job I had asked for to be done 5 days prior was not completed, no one told me this hadn’t been done or why, a call to tell me and explain …

YC
Yelland cy 6 months ago on Google
( 1 out of 5 )

Was told I would be contacted last Friday (19/05) that then got changed to Monday/Tuesday and as of today (25/05) I am still waiting to hear any information. …

PT
Psycholo Therapy 6 months ago on Google
( 5 out of 5 )

A great service! Staff very helpful and friendly. Got my first car from them, it looks better than the pictures and drives amazing. They arranged home delivery too, as I live in London. I am so pleased with the car I bought and with their …

PW
Patrick Webster 6 months ago on Google
( 5 out of 5 )

Collected my used SL400 today from the Team at Mercedes Benz Lincoln today. The experience was top drawer from start to finish; in fact beyond our every expectation and the car presented in truly magnificent condition; leaving my wife and I …

NS
Neil Stevens 6 months ago on Google
( 5 out of 5 )

Great buying experience.
Transaction went smoothly and Jamie from sales team was concise and helpful, even collecting me from the train station.

CS
Ciara Stanton 6 months ago on Google
( 5 out of 5 )

Lovely dealership! Everyone was so friendly and it was a very pleasant environment. Thanks again to Dylan who looked after me on the day.

LM
Luke Mingler 6 months ago on Google
( 5 out of 5 )

Great service, fixed my 2008 vehicle under warranty, which I didn’t expect!

Also gave my car a great wash, cleanest it’s ever been.. 🙂

MM
mark mac 6 months ago on Google
( 5 out of 5 )

I have to say that Listers Mercedes is a better Mercedes dealership than my own local one (I’m from North Wales) My local dealership made me feel like I had bought a cheap car low market car. Listers on the other had, well completely …

VL
Vivian Liu 6 months ago on Google
( 5 out of 5 )

Had very good experience with them. Jason was being extremely professional and helpful.

SD
Shane Dixon 6 months ago on Google
( 5 out of 5 )

Good deal, great service and a big thanks to Adam Robinson. We will definitely be purchasing again in 2/3 years from Listers Lincoln for another Mercedes.

MM
Mike Mason 6 months ago on Google
( 4 out of 5 )

Staff were polite and knowledgeable.
Work was carried out on time and via the video, I was informed of the need to authorize some additional work in time for it to be completed before I picked up …

SC
Sarah Culpitt 6 months ago on Google
( 5 out of 5 )

I wrote a previous review which unfortunately was coloured by my being unprepared for the wait whilst my vehicle was assessed and fixed. I was cold and grumpy! I am now rewriting my review because Listers have provided me with excellent …

PG
Paul Galpin 6 months ago on Google
( 5 out of 5 )

Superb Service from Adam Robinson and the Team at Listers Lincoln. They went above and beyond with the purchase of my GLE350D and exceeded my expectations. Very happy and would highly recommend Listers of Lincoln for any car purchase. Thank You!

MD
Michael Dobson 6 months ago on Google
( 5 out of 5 )

It is first class, they helped me with no problems. The repair was completed quickly and efficiently, as i had to wait there which was a last minute change of plans. Well done and I cannot thank you enough.

KW
karen walker 6 months ago on Google
( 4 out of 5 )

Friendly staff good coffee but ouch need to save for a service

AW
Ash Wilks 6 months ago on Google
( 5 out of 5 )

Matt Rose was extremely diligent and friendly when helping me pick and lease my A-Class. Very reliable, honest and professional service from start to finish. Thanks very much!

JH
John Haddick 6 months ago on Google
( 5 out of 5 )

I had my car in current car in for several repairs and while the repairs took a little longer than anticipated due to unforeseen/exceptional circumstances, the communication I had was excellent. I also discussed part exchanging and a …

CG
Carl Gryniewicz 6 months ago on Google
( 5 out of 5 )

I bought a car last week, and the experience from beginning to end was very positive. Jonathan was very helpful and made everything as easy as possible, and even got in touch after the sale with some extra information for me. After lots of mediocre experiences at car dealerships, I very highly recommend Lincoln Mercedes

EH
Elli Hellewell 6 months ago on Google
( 5 out of 5 )

Visited today to have an adapter fitted. Was made to feel very welcome. I had my two young children with me and the staff couldn’t have done enough for us. They took the time to come and chat to me and my children. One female staff member …

G&
Graham & Vivienne Nelson 6 months ago on Google
( 4 out of 5 )

Just collected our new GLE from Lincoln and very happy with the car and the pick up on the day. Our Salesman placed the car under a black cover, which made the whole experience even more exciting. Only one negative comment – the total lack …

AB
Andrew Ball 6 months ago on Google
( 5 out of 5 )

I had a good experience. Friendly salesman, no pressure, no buy before you try. …

RW
Ryan Warfield 6 months ago on Google
( 5 out of 5 )

Great service from Geoff and the other members of the team! Car was beautiful presented and the purchase was simple! As I used a 3rd courier, they even went out of their way to ensure the car was safe with details of the courier taken for me. Great service, highly recommend them!

DP
Dave Penny 6 months ago on Google
( 5 out of 5 )

Dropped off at 8am called with Diagnostic by 830 fixed by 1015 collected 1230 super happy customer this will be my garage of choice from now ! on would definitely recommend to anyone Also car had been washed and hoovered when I collected which was a pleasant surprise 🤗 …

AW
Antony Webster 6 months ago on Google
( 5 out of 5 )

Excellent service from friendly business like customer service and sales team. I have had my car serviced here for the last 6 years with only good things to report, and recently purchased a used from car from Jason Jones who was very …

CW
COLIN WRIGHT 6 months ago on Google
( 5 out of 5 )

Great service, very helpful and friendly staff 👍 …

CR
Cheri Rippon 6 months ago on Google
( 5 out of 5 )

I received a First class service and couldn’t be happier

AR
Ammar Rafiq 6 months ago on Google
( 5 out of 5 )

I have been to Mercedes Benz Lincoln a few times and have always enjoyed good customer service and honest advice. They did not hesitate to honor MB’s warrenty, and fixed the issue promptly. Only concern is that appointments are usually available atleast after 4 weeks wait.

SM
SUE MACORISON 6 months ago on Google
( 5 out of 5 )

An excellent experience and great customer service from Geoff Handley at Listers Lincoln. Efficient and friendly service from our first visit to collecting the car. We received a phone call the following day to make sure we were happy with everything and to say that we could contact him at any time.

JL
Jamie Lindley 6 months ago on Google
( 3 out of 5 )

Great service from (name removed). Purchased car on Monday, on my drive 24hrs later. …

LT
Lawrence Tatton 6 months ago on Google
( 5 out of 5 )

Answers given are based on over 15 years of buying cars, having them serviced, repaired etc. Only had 2 issues in that time, one a stroppy salesman ( who quote “not been with us long he came from Volvo” and it showed ) he was replaced. The …

KB
Kerry Boylan 6 months ago on Google
( 5 out of 5 )

The staff at Listers were all very friendly and courteous.
My car was in for service and the options were for a courtesy car or wait.
I decided to wait as service time was expected to be around the 2 hour …

KJ
Kevin Joyce 6 months ago on Google
( 1 out of 5 )

Shocking customer service. I went on the Friday of the Bank Holiday weekend, to get my wife to look at a new E Class estate (she wanted an A6 Avant, but I liked the look of the E Class). The opening hours were supposed to be until 18:30, …

RP
Rob Peck 6 months ago on Google
( 5 out of 5 )

I cannot thank all of the staff at Mercedes Benz Lincoln enough. From front of house, parts department, to sales executives and accounts. …

MH
Matthew Hayes 6 months ago on Google
( 5 out of 5 )

Lincoln Mercedes is not my most local dealership. However the level of service i received from first point of contact was far superior to that of any local dealership. The drive to Lincoln was well worth the extra effort! …

SC
Steve Cassells 6 months ago on Google
( 4 out of 5 )

Jamie in sales looked after us very , very well. It was disappointing when we visited the showroom and Jamie wasn’t there. It seams that unless the person available sold you the car they are not interested. To say they work in individual …

PJ
Prashant Joshi 6 months ago on Google
( 5 out of 5 )

I had a long journey to pick up my car from Listers in Lincoln. After arriving, my family and I were greeted well and looked after whilst I finished all the paperwork. The sales person – David was very helpful and provided us with all the …

NW
Nigel Ward 6 months ago on Google
( 1 out of 5 )

Unfortunately couldn’t leave no stars one star is lowest I could leave.

Service department absolute joke incorrect work done service substandard rip off …

MD
Mike Dunn 6 months ago on Google
( 5 out of 5 )

Excellent service from friendly and professional staff, from the young lady on reception to the service team. My wife bought her car from this dealership (from an excellent salesman) and despite the distance from our home always return to Lincoln for the servicing due to the attitude of the staff and the quality of work carried out.

JC
Julian Clare 6 months ago on Google
( 2 out of 5 )

Went to look at a EQB, unfortunately it was too small, but was really surprised when we arrived at the condition of the demonstrator they have to show customers really dirty and scruffy condition, considering it cost upwards of 53k, and …

PO
Pat O’Hara 6 months ago on Google
( 1 out of 5 )

Individual members of staff are pleasant and try to be helpful.
However, absolutely no communication between members of staff. Poor customer communication. …

DH
Derek Hands 6 months ago on Google
( 5 out of 5 )

I booked my Mercedes b class into Listers of Lincoln with a fault whereby the vehicle went into economy mode with reverse gear unavailable. My experience from arrival at reception was polite, efficient and friendly. All coved restriction …

MW
Matthew Westwood 6 months ago on Google
( 2 out of 5 )

Rang up about a service plan for my AMG. Got absolutely no response, a woman told me to go to the web site. WTH is their no customer support any more?

SM
Steve Mitchell 6 months ago on Google
( 5 out of 5 )

The service advisor ‘Lucas’ was excellent; understading,patient to my explanation and thorough. Work completed on the day expected including a video by the technician explaining the issue and what neededto be done. Also I commend the reception staff for their politeness.

FI
Francis Innocent 6 months ago on Google
( 5 out of 5 )

Getting an A class has been a dream of mine for the past few years and with Elliot’s help, it was made a reality. He’s an excellent salesmen and has excellent experience in what he does. From the beginning through to the end, it was a …

BW
Brian Wilsher 6 months ago on Google
( 5 out of 5 )

Delivered a Mercedes ML stuck in drive the fitters fitted a freewheel hub for unloading with no fuss couldn’t fault them very helpful. Now I’ve tried to speak to service reception the receptionist was a nightmare not helpful at all.

DS
David Severn 6 months ago on Google
( 5 out of 5 )

Always good experience when dealing with Mercedes, staff always polite and helpful.
Dealt with Jonathan who was very experienced in his knowledge of cars interested …

C
Cypher 6 months ago on Google
( 5 out of 5 )

Exceptional customer service. Got there early to be welcomed in taken to comfy leather seats given a nice coffee. Matt from Mercades Lincoln came sat with us and said they’d take our car straight in(early). Sat waiting in comfy area we were then told our car was ready all clean inside and out. Great service thanks

JF
Jane Frow 6 months ago on Google
( 5 out of 5 )

My husband and I received such an outstanding service from Joe Aitkin whilst purchasing our second hand car, just the same as you would expect from buying a brand new car. All the telephone staff and everyone we spoke to made us very welcome, oh and the coffee wasn’t bad either. Very moving experience, thanks again Joe.

IG
Iris Gardener 6 months ago on Google
( 3 out of 5 )

I’m sure if you’re looking to get some kind of glamorously packaged finance on a brand new vehicle this dealership is great.
If you have old fashioned values ie have cash (in a bank account obviously) and …

OB
O B 6 months ago on Google
( 1 out of 5 )

Dreadful Service experience. Avoid as you would COVID. Booked my C Class in for a service last year and they said they would inform me during the day of any work needed to be done. They used to provide a video how-goes-it but this seems to …

LK
Lorna Kane 6 months ago on Google
( 5 out of 5 )

Absolutely amazing experience and service! Couldn’t be happier. Would definitely recommend. Would like to say a huge thank you to Jonathan Brewer for all of his help and support – we travelled 85 miles purely because of the fantastic service from Jonathan!

MR
Mark Raven-Smith 6 months ago on Google
( 5 out of 5 )

Friendly, quicker than quoted time.

YK
Yashkun Kh 6 months ago on Google
( 5 out of 5 )

Excellent service . Very happy with Mr Jamie O’Mara. Courteous, polite and a very helpful gentleman.
Kindly offered to come to the train station to pick me up. Countrywide …

ZW
Zekel Watson 6 months ago on Google
( 5 out of 5 )

The best service Ive ever received from a car dealership!
I firstly dealt with Jack from the sales team which ensured he met my requirements and not just sign off a deal which is rare from a seller. The final paperwork …

ND
Neil Dewart 6 months ago on Google
( 5 out of 5 )

Bought my first Mercedes from Listers of Lincoln, and what a great place this was. Had an issue with their policy on taking payment for the final completion, but all got resolved, and was delighted with both the car and the service. Would definitely recommend and will return there to buy my 2nd Mercedes.

SM
sharon millar 6 months ago on Google
( 5 out of 5 )

We had the pleasure of buying our new car from here this week all the staff are both friendly and very helpful, our car sales person was Jonathan Brewer nothing was to much trouble for him from when we first walked into the show room to the …

DM
DAVID MEDREK 6 months ago on Google
( 5 out of 5 )

Professional, courteous and polite staff who kept me informed as to the progress of my B service whilst I waited on site. A 2 hour wait (as fully expected) in a pleasant, calm, very clean modern environment. This was my 1st visit to this dealership & I would certainly go back.

CH
Callum Hindle 6 months ago on Google
( 5 out of 5 )

Fantastic service from start to finish.

I was contacted by Nathan initially to discuss my enquiry about one of the cars …

AC
Andrew Clarke 6 months ago on Google
( 5 out of 5 )

Great service as usual. Had two tyres fitted whilst I sat and waited. No problems Dan and Angela have a great service team, always friendly, nothing ever seems too much trouble. Thanks guys .

PH
Peter Hull 6 months ago on Google
( 5 out of 5 )

Michael our dealer was helpful, knowledgeable and never pushy. He helped me make an informed choice and I am delighted with my final choice of car. Overall everyone at Mercedes- Benz of Lincoln work together worked together to provide an …

M
Mike 6 months ago on Google
( 5 out of 5 )

I’ve had a few minor issues with a car I purchased in January this year but everything has been fixed and the staff couldn’t have done more to help. A couple of the issues have been quite disrupting but the staff have always made sure I had …

MP
Michael Pargeter 6 months ago on Google
( 5 out of 5 )

Car collected from my home at around 8.00am by very pleasant chap, I received a call to advise that the service had been carried out and the car was returned mid afternoon. A video of the servicing report was received. Very happy with the level of service from MB Lincoln.

NW
Nigel Welch 6 months ago on Google
( 5 out of 5 )

Really great experience. The sales people do what they say they’ll do, always accurate, always polite. They also did extra making the experience hassle free and enjoyable. The vehicle handover was really good and the Mercedes itself is superb. I have already recommended Mercedes Benz on Lincoln.

TM
tony martin 6 months ago on Google
( 5 out of 5 )

This was the 5th car I’ve purchased from mercedes Lincoln and the 3rd from salesman Adam …I have always found the staff very professional and never pushy ….they let you think your in control but do it in a nice way….Ive always been …

GR
Gary Ramel 6 months ago on Google
( 5 out of 5 )

Very professional, as you would expect from a Mercedes dealer. Nice touch with the personal video of the tyre health check. Very easy to get to. Smart, clean showroom. Very helpful staff.

G
GW 6 months ago on Google
( 5 out of 5 )

Fantastic service from the full team, Jason, James and Chris were exceptional and made the experience of buying our Mercedes truly wonderful. Best value for money out of all the dealerships we enquired with. Can’t rate them highly enough. Thank you guys!

EA
Ellen Archer 6 months ago on Google
( 5 out of 5 )

Excellent service from all involved. You were made to feel important and welcome. The Sales guy Nathan couldn’t have done more. The finance guys were very supportive and personable. It was a very enjoyable experience. Thank you Nathan!

J
Jan 6 months ago on Google
( 4 out of 5 )

Edit 23/07/2020:
Car was booked in and it was a good experience. Every time we spoke or an issue arose, they worked with me to try and get a solution. Car valet was good …

BP
Brian Petty 6 months ago on Google
( 5 out of 5 )

Polite and attentive service from the moment you step through the door (thank you ladies). The waiting area is always clean and comfortable the coffee pretty good. The car servicing is carried out promptly, on the one occasion that I had to …

DE
David Eames 6 months ago on Google
( 5 out of 5 )

I rate this dealership exceedingly highly. I had been looking for my ideal car for a while and too many dealerships were very unreliable to say the least, but Lincoln Mercedes replied promptly, dealt very fairly and kept me up to date …

MM
Marie Muir 6 months ago on Google
( 5 out of 5 )

A really excellent service from start to finish – Adam Robinson was knowledgeable, approachable and helpful. Every member of staff we came in contact with showed us the shame skills – we were really happy with the decisions we took and that is down to the service we received.

JA
Jacob Axford 6 months ago on Google
( 5 out of 5 )

Had a factory order for a new vehicle and a had then seen that Lincoln had the car in stock. I spoke to Michael and he matched the deal I had with the other dealership and stated I could get the car as early as the following week. I arrived …

DS
Dave Stuart 6 months ago on Google
( 1 out of 5 )

1 star is not low enough for this dealership, spent 1.5hrs going though a deal on a car and at the point of paying for it was told the price was wrong and it was 5k more!! test drove it before doing deal and my wife was over the moon with …

JS
James Schofield 6 months ago on Google
( 5 out of 5 )

Recently purchased a new car from the garage. David O dealt with me from start to finish and was extremely helpful throughout the whole process. David was extremely knowledgeable and was able to find the vehicle which suited exactly what I …

IO
Ian Oldfield 6 months ago on Google
( 5 out of 5 )

Quick and friendly service from reception to car being returned washed and vacuum inside. Happy to be a customer. Good coffee and Adam our sales executive allways please. Keep it up and thanks.

TP
Tscetomira Petkova 6 months ago on Google
( 1 out of 5 )

Bad…bad…bad…unless you’re a millionaire and willing to spend a few grand a month. Attention 0. We signed up for a test drive – allegedly for 5 minutes – they just forgot about us. The merchants gather in a group – they laugh and chatter. …

BS
Bhavini Shah 6 months ago on Google
( 5 out of 5 )

I had an Amazing experience from Mercedes Colindale. Chris made my experience very smooth and was very professional from start to finish. He took his time to find the right car that matched my budget and specifications. He’s very …

VN
VIN NY 6 months ago on Google
( 5 out of 5 )

I bought a Mercedes e class from this shop and It’s amazing. Very happy with the services they offered to me. I felt very welcomed
A big thanks I have to give to Mr Muhammed Jack for the help and most important being so correct with me. Happy to be a Mercedes-Benz client 🤗 …

MA
Marwah Ali 6 months ago on Google
( 1 out of 5 )

Unfortunately I am further disappointed as a week has past and Mercedes have not contacted me as they said they would after reading my review. Seems like Farah is not the only member of staff that says something and does not follow through. …

LT
Lia Taneva 6 months ago on Google
( 5 out of 5 )

I had the best experience here. All the staff members – Chris, Markus and HP we’re very helpful! they were patient, answered my endless questions with a smile and a positive attitude. They helped me choose the right car for me ❤️ in the …

TA
Taha Ahmed 6 months ago on Google
( 5 out of 5 )

I recently had my car serviced at Colindale and I was very pleased with both the outcome and the customer service from Sally. She was very helpful, friendly and sent me timely updates on my car. Sally also got the team to replace my brake …

KJ
Katie Jade 6 months ago on Google
( 5 out of 5 )

I typically find the process of purchasing a new car to be quite stressful, however, my experience with Christian was exceptional. From the moment he received my inquiry, he provided the best customer service and never once pressured me …

PM
Preet Matharoo 6 months ago on Google
( 5 out of 5 )

had previously heard appalling reviews of the Colindale branch prior to the new takeover, however since the group branch take over I have definitely seen improvements in customer service and general politeness to customers which one would …

G
george 6 months ago on Google
( 1 out of 5 )

Safety recall for my 2018 sprinter van regarding plug relay. Total disaster. Customer service is waste of time. Avoid this branch. …

BS
Bidemi Soetan 6 months ago on Google
( 5 out of 5 )

Just when I thought I found someone that was quite helpful. Then I met the lady called Sally, who was assigned to deal with my queries. Sally, was a good listener and a doer of whatever she promised she’ll do. She is proactive, a great …

PF
Pietro Fraccari 6 months ago on Google
( 1 out of 5 )

I collect my car after service and the following day I notice that the air vent was broken so I try to get in touch with the service team but no luck so I had to make a new appointment in order to fix the problem with the possibility that I …

D
Dan 6 months ago on Google
( 1 out of 5 )

I suggest you go anywhere but here for service. From the outside it appears ok, the welcome when you drop off works well; someone takes your keys on arrival in the carpark, someone else takes your details at the desk. However: …

BM
bilal malik 6 months ago on Google
( 5 out of 5 )

David Cotter was amazing from start to finish. Really helpful and made the whole experience as smooth as possible. I would highly recommend him. Paige and Marques were also really helpful in terms of explaining how the car works and helping with any questions i had. I have nothing but positive things to say about Colindale Mercedes.

PC
Paul Cotsen 6 months ago on Google
( 4 out of 5 )

I needed a price for two items for my creaky old 1993 Mercedes 320CE. Parking space available so good start. Why are all the stewards or parking marshals Eastern European or Balkan. They really are a bit too full of their own self …

AU
AM UK Builders Ltd 6 months ago on Google
( 5 out of 5 )

I walked into Mercedes Benz Colindale just to view options with no intention to purchase a new vehicle I met Mr Ikram Khan at reception his smile was so welcoming which is rare nowadays.we started talking about the history of Mercedes Benz …

NK
Noori Khan 6 months ago on Google
( 5 out of 5 )

Farah was the person who handled my service appointment and she was fantastic. Kept me up to speed every step of the way and when we realised I couldn’t pick up the car by closing time, she made other arrangements to ensure I was able to get my car back the same day. All in all a 5 star service ☺️

SI
Sulman Ibrahim 6 months ago on Google
( 5 out of 5 )

My experience at Mercedes was impeccable. I had no intention of purchasing a vehicle however, Mr Ikram Khan and Alex persuaded me with an offer I couldn’t refuse! Excellent customer service and satisfaction from my handlers. Very satisfied!!

BP
Bimal Patel 6 months ago on Google
( 5 out of 5 )

From start to finish my experience was as expected from Mercedes, world class. Neal always went out of his way to provide me with a solution to upgrading my car. He was polite, knowledgeable and informative throughout the process. I’d recommend Neal and the branch if you are looking for your next car.

NS
Narges Star 6 months ago on Google
( 5 out of 5 )

I have received an exceptional customer service here at the Colindale branch particularly from Ikram. I initially walked in having an approximate style in mind but with his knowledge and service I walked out with everything I wanted and …

NB
Natalie Bloom 6 months ago on Google
( 5 out of 5 )

Sally booked my Smart car in when it arrived into Colindale and she was tracking the progress from when the car had been started to be worked on to when it had been finished and she was texting me throughout the process keeping me updated …

RP
Rekha Patel 6 months ago on Google
( 5 out of 5 )

Sally has excellent customer service. Very professional, polite and friendly. She took her time to explain different products available to me. She took her time and explained everything in detail. The showroom has an excellent atmosphere. Lovely staff too

AT
Amjed Taj 6 months ago on Google
( 1 out of 5 )

I am deeply disappointed and frustrated with my recent experience with the service team at Mercedes Benz in Colindale. My car, a 2016 CLS, had a steering rack problem that required replacement. To my dismay, it took them an exasperating two …

MA
Mounia A 6 months ago on Google
( 5 out of 5 )

We were served by Idris today who was very welcoming and informative in what was available for our upgrade to a bigger family car. We were so impressed with the prayer room they have available here,we have been to many Mercedes show rooms …

JQ
Joshua Quadry 6 months ago on Google
( 5 out of 5 )

I have had quite a few services at this branch and it has been 5 star quality every single time.
From start to finish, the staff are very informative and were detailed in their …

TC
tobrise chinosa 6 months ago on Google
( 5 out of 5 )

Margaret ( Front of House at Mercedes B of Colindale ) has been one of the most warmest people I’ve met. She made me feel comfortable and made me feel welcome. She went above and beyond with her service. She made me laugh and also made me …

AK
Adnan Khan 6 months ago on Google
( 2 out of 5 )

We arranged our service in early February for May and a courtesy car as it is a Motability car. With this in mind we thought we would be fine with hospital appointments. 2 days before the service I tried contacting service department to …

��
احمد عثمان 6 months ago on Google
( 1 out of 5 )

Unfortunately I am very disappointed with what they did at the Colindale centre. Seems like Farah is not the only member of staff that says something and does not follow through. …

MA
manal ahmed 6 months ago on Google
( 5 out of 5 )

Came to do my car MOT, the booking went smooth, I had a lovely greeting by Dino who gave me a clear information how much time it may take and what may happen if it takes more time. He also went extra mile to recommend me what’s around the …

RA
Rania Alloush 6 months ago on Google
( 5 out of 5 )

I encountered a salesman whose name was Ikram Khan . best guy ever
he addresses your worries and is attentive to your needs. I will highly recommend him due to his superb manners, attention to detail and exceptional customer …

AA
Adil Arman 6 months ago on Google
( 5 out of 5 )

I had the most amazing experience at the Mercedes Colindale branch. They really take care of each and every single one of their customers needs and even had a beautiful and clean prayer room available. I highly recommend visiting this branch!! The service was amazing!

AR
Ahmad Ramadan 6 months ago on Google
( 1 out of 5 )

I have had the worst car service ever. I booked my car for routine servicing. I went on the day of my booking and they said they don’t have me on their system. I showed them the email confirmation of my booking which it surprised them. They …

VM
Vikram Mehta 6 months ago on Google
( 5 out of 5 )

Really pleased with the excellent service and communication with Sally in the service department. I requested an early completion of my service as I needed my car for childcare duties. Sally managed to complete all servicing ahead of …

FM
Fatima Mustafa 6 months ago on Google
( 5 out of 5 )

Today I purchased a few parts from Mercedes Colindale branch and was served by Steve. He is a lovely staff member at the Trade parts department. Very nice to speak to and advised me about the parts I needed. Excellent customer service!

GP
Gaziantep Patisserie Enfield 6 months ago on Google
( 5 out of 5 )

Thanks for Muhammed he was fantastic guy .he is very kindly , I am highly recommend this guy for business van

SP
Suresh Patel 6 months ago on Google
( 5 out of 5 )

Sale man Cristian helped us out from day one to delivery of our new car. In between if we had questions then he answered those and explain in detail. We are very happy through out and would recommend family and friends who need Mercedes in future
7 star service

GH
Gary Holmyard 6 months ago on Google
( 5 out of 5 )

Our car had to be booked in for a recall and everything went extremely smoothly and efficiently. The staff were all very cheery and helpful which made all the difference. Many thanks again for the coffee and first class service.

OB
omar Basil 6 months ago on Google
( 5 out of 5 )

Bought my new vehicle from Colindale was looked after by Ikram Khan. He is very polite and helpful still checks if I am happy with my vehicle. Will recommend to my friends and families. Thanks so much

JF
Julience Fischer 6 months ago on Google
( 1 out of 5 )

Don’t trust the service. Staff has no intention to work, the worst of them is Shullyann. Mercedes has lost its standards by grouping, where dealers are not connected to Mercedes unique policy . Plenty of lovely modern cars with much higher customer service is around , Never want Mercedes again .

EI
E I zedora 6 months ago on Google
( 1 out of 5 )

This Mercedes Benz dealership or whatever they claim to be represent an appalling collection of some people who have no concept of customer service. Their lack of interest in customer satisfaction or fostering good relationship because of …

JJ
Jeremy Joseph 6 months ago on Google
( 3 out of 5 )

They sorted out the annual service and MOT of my Smart Electric without a problem. However when I booked the car in for the service I mentioned that there was a problem with delayed charging (a program which delays the start of charging …

RC
Richard Cheung 6 months ago on Google
( 5 out of 5 )

I had a great experience from Mercedes Colindale. Chris Garcie made my experience as smooth as possible, was very professional and supported us throughout the process. …

OA
olufunke asilokun 6 months ago on Google
( 5 out of 5 )

Mohamed from vans was a really pleasant guy. He was very patient and explained everything fully. He called when he said he would and kept me informed and up to date in developments on my purchase. He made the process a pleasant one. Thank you Mohamed for your support.

YA
Yasmeen A 6 months ago on Google
( 5 out of 5 )

Bailey Spencer at the Colindale London branch was extremely helpful! He made our time at Mercedes amazing and we really appreciate and the help and attention he gave my family. 10/10 customer service!

SK
Surendra Kamath 6 months ago on Google
( 5 out of 5 )

We have been Mercedes customer for the last 36 years and recently we purchased our new vehicle from Mr Ikram Khan in Mercedes Colindale and we had the best experience and customer service ever. We will recommend our friends and families to …

VK
Vadim Karp 6 months ago on Google
( 2 out of 5 )

Lost my wheel nut key and decided to visit the dealer to unwind the keyed nuts and replace with normal ones. Came straight to parts store – very professional and understanding people. Bought the Merc-labelled nuts for about £4 a piece and …

YJ
Yifat Joseph 6 months ago on Google
( 5 out of 5 )

David Cotter, my sales consultant, has been looking after me since 2021. He has been incredibly professional, considerate, patient and helpful. He is very experienced and always able to answer all my questions.
I can’t recommend him highly enough!

CC
Cheng Chua 6 months ago on Google
( 1 out of 5 )

I got notified the job (MOT & service B) was completed and ready for collection at13:05 washed & vacuumed. I got there after work at 17:20 and still had to wait approx 25 min for the paper work to complete! Apparently done by separate …

MG
MIGHTEEFIT GYM 6 months ago on Google
( 5 out of 5 )

A truly 5 star experience from start to finish… all the team so helpful & genuinely nice people to deal with! A special thanks to Alexei for going above & beyond and Muhammad Jack for his continued support.

KS
KJ S 6 months ago on Google
( 5 out of 5 )

Purchased a car at Mercedes Colindale and was treated amazingly, Ikram was my sales advisor and was very responsive to my queries and helped me find exactly what I wanted even with the amount of times I changed my mind about what I want. He …

MM
Milan Mandalia 6 months ago on Google
( 5 out of 5 )

We recently bought our car from the Colindale branch, Ikram Khan was extremely helpful! He made our time at Mercedes very pleasant and we really appreciate and the help and attention he gave my family choosing the right car. Thank you!

MN
Mark Nolan 6 months ago on Google
( 5 out of 5 )

My Mercedes went in for a service I must say that Ben was very helpful as there was a problem with the software download it’s all good now 👍 …

HJ
Harvey Jassal 6 months ago on Google
( 5 out of 5 )

To be honest I was very reluctant to visit Colindale Mercedes agin due to their poor service. Muhammad Fatty managed to pull it out of the hat, he give me the time and day, specially on a car which I had purchased today. Great guy with …

BW
bernardo waite 6 months ago on Google
( 5 out of 5 )

The experience of having my car booked in for MOT went very smooth once I were put through to the right department – delivery and collection went smooth also.
A special mention for Dino who I met at reception – a pleasant confident professional.

DV
Daksha V 6 months ago on Google
( 5 out of 5 )

A review I must share! A few months ago I went to my fav Mercedes showroom based in Colindale. Sadly I had come to end of my 4 year term and had to select another car. Whilst the car I wanted was not available I settled for what was …

GD
Gita Dayal 6 months ago on Google
( 1 out of 5 )

I have been waiting for over 12 weeks for a part to arrive from the factory in German. Now that it has arrived, I have to wait unit the end of July for the car to be fixed. In the mean time, I cannot have a courtesy car until the car is …

DA
Dapo Adedeji 6 months ago on Google
( 5 out of 5 )

Fantastic service who look after you so well from start to finish. Syed gave us a highly personalised service which was very professional and delivered results quickly. Marcus made us really comfortable with the technology and was very calm and understanding. Would 100% recommend!

RR
Raouf Raoufi 6 months ago on Google
( 5 out of 5 )

Excellent customer service from Ikran Khan and Suliman Shah. They both made the car purchase journey absolutely smooth and hassle free, answering any questions and concerns I had with patience and knowledge. Both very professional, friendly and welcoming, would highly recommend both.
Raouf

AK
Arham K 6 months ago on Google
( 5 out of 5 )

I came to see Sonil and within a week all things were sorted and I was ready to drive away in my new car. Excellent customer service, communication throughout and very open and honest. Marcus helped set up my MercedesMe app quickly and was really helpful

SV
sornam vetpillai 6 months ago on Google
( 5 out of 5 )

We are very pleased with the experience at Benz Colindale
The Sales Connsultant Eugene Dansoh was very pleasant helpful and professional
He took time to find an approved used car of our choice. He answered all our …

SS
Sareh Sarvar 6 months ago on Google
( 1 out of 5 )

This centre is a disaster, avoid going there!
I took my car on 26th of May at 10am to there for the first time to change two broken USB inputs inside the car consuls; whole day no one contacted me to give …

NS
najma saed 6 months ago on Google
( 5 out of 5 )

The service I received at Mercedes was amazing. Dino who was dealing with my MOT service made sure I had nothing to worry about as he communicated every step of the way with me and put my mind at ease. I would recommend Mercedes Colindale …

MT
Michelle Tracy 6 months ago on Google
( 5 out of 5 )

Matt, the Service Engineer was attentive. He kept me updated with process and progress in a clear and friendly manner. I had a cup of tea made for me by Margaret as I waited for my service to be completed (plus a croissant which was a …

PN
Piotr Nowak 6 months ago on Google
( 5 out of 5 )

Everything is limited by this virus, so what can be judged here. Only that the service is as friendly as always and that I have already bought 2 cars here for a good price, so it’s worth buying here.👍👍👍👌👌👌😁😁😁😁😎😎😎 …

R
rioひ 6 months ago on Google
( 5 out of 5 )

***** Sally was very professional and made us feel very comfortable. She was 100% with everything that she said and done. She has made a very happy customer and deserves five star rating.***** Mr uppal

CP
Cemal Polat 6 months ago on Google
( 1 out of 5 )

Below is the email I sent to Mercedes head office as a complaint

Dear Mercedes Benz Team, …

PP
Pritz Patel 6 months ago on Google
( 5 out of 5 )

I must admit that Mercedes Benz of Colindale has improved significantly now that they are run by the new group, I’ve been twice in the last month and been greeted with a smile and the dedication of the staff is amazing …

SW
Selena Walsh 6 months ago on Google
( 5 out of 5 )

Had a wonderful experience with Ikram and staff at Mercedes Benz purchasing a car! He went out of his way to make it a fun easy and unforgettable experience!! Thanks so much for all you do and spending time going through all the details with me!!!

BP
Bhavi Patel 6 months ago on Google
( 5 out of 5 )

The best experience from a car dealership is at Mercedes Colindale. Shoab was my sales advisor for the journey of getting myself a new car. His patient and time he has given to making sure we both find the right car to suit me was amazing. …

AS
Ankush Shukla 6 months ago on Google
( 5 out of 5 )

we were assisted by Anita and Ikram, both really made us feel comfortable and did not rush or push us into purchasing anything we didn’t want. Ikram went above and beyond to get us the car and spec we desired. A very good experience from start to finish.

SC
sasha corbic 6 months ago on Google
( 1 out of 5 )

It’s been 6 weeks since my car was in there and after discovering scratches and dents on driver side door I am still not near getting this resolved. Although Mercedes has admitted it’s done by them nothing has been done. It’s excuses after …

CP
Cemal Polat 6 months ago on Google
( 1 out of 5 )

Extremely Disappointed with Mercedes Benz of Colindale – Incompetence at Its Worst! …

EA
E Als 6 months ago on Google
( 2 out of 5 )

The reason I didn’t give 1 star is because of how brilliant and fast the service team was. I have no words for the front of staff and the managers. 5 years of being a Mercedes customer I have never felt such disrespect before. …

PA
Puvaneswary Asokan 6 months ago on Google
( 5 out of 5 )

We had a very good experience at Colindale Mercedes. Ikram Khan helped us to chose our car. He dealt with our purchase in a professional manner, took time to explain everything in great detail and made it as smooth as it can be. Thank you.

AS
Alice Sun 6 months ago on Google
( 5 out of 5 )

Great experience when my car went in for a ‘wait in’ service, especially the service provided by Dino. He took the time out to come and check on me several times, provide me with updates and provide me with a solution when I need to step …

FA
Francis Awolaja 6 months ago on Google
( 5 out of 5 )

Eugene and Marcus were great. Very professional and informing. Top quality salesman and specialist, made buying a car feel like a walk in the park!

JB
J B (Productions) 6 months ago on Google
( 5 out of 5 )

Dino was amazing and transparent throughout the whole process when I took my car in for a full service. I appreciated the level of skill and knowledge that he was able to provide me. Would be happy to return and leave my car in his hands again in the future.

RK
Racquella Kaye 6 months ago on Google
( 5 out of 5 )

Had a lovely gentleman called Dino from the service department who ensured
I was comfortable throughout my wait for my service,
He was very pleasant, professional and overall great energy in putting me at …

KG
Kimberley Green 6 months ago on Google
( 1 out of 5 )

Regret buying a car from Colindale, host of problems with my car, when it went in for repair they actually broke something themselves & then lied about it. Also would not honour a broken boot liner which should be covered under warranty. Happy to take your money but then don’t want to know. Go to Watford Merc much better service!

ND
Niyati Dattani 6 months ago on Google
( 5 out of 5 )

I would like to say after having one of the worst experiences with Mercedes Colindale branch previously, two gentlemen Neal the sales assistant and Marcus the tech assistant turned around the whole experience this time. Neal was …

TS
Toyanne Simpson 6 months ago on Google
( 5 out of 5 )

After speaking last month with the salesperson Shanice and ordering my vehicle I was met by marques who went through all the features in the car with me to ensure I was up to speed with all the gadgets he helped download mecerdes me and …

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