MotoNovo Finance reviews

Excellent service. The process was fluent and exceeded my expectations. I would definitely recommend MotoNovo to anyone. Try them and you will not be disappointed.

Well I have to say my experience with MotoNovo so far has been brilliant. The customer service is brilliant. Very friendly and informative staff. They explained everything really well. …

Absolutely love my new car, the guys down at elite automotive Scotland are amazing there is no pressure put on you into buying a car from them, I will definitely be back in the future, thanks for making it so easy 💙 …

The easiest and quickest finance approval I’ve ever experienced. From the time of completing the application to being approved it was less than 5 minutes. Registering online was simple and pain free and I can check my remaining balance and make additional payments as well. Will definitely use them again.

All done online good deal and very quick too. Applied for finance on Monday all accepted to pick up car by friday

It’s a bit soon to make a judgment. I’ve only just taken out hp with them on my latest car.When my wife cancelled with them 2 years ago they continued to take payment from her by mistake. It took a long time to sort out, and they offered a …

Worst company going. We’ve been dealing with a complaint since January which somehow keeps getting closed. You’ve left us still with an unsafe car with a 2 year old. We’ve made multiple complaints which gets no where as our complaint …

Great company to deal wit and best finance ver quick response and will be back again

I am currently going through some personal issues and so I contacted Motonovo regarding my finance with them. I have never received such amazing support, 3 hours they were on the phone to me helping me in three different departments, each …

No help from them what’s so ever. Caused me so much stress dealing with them that I had a minor TIA. Was promised compensation for the stress 2 months later I am still waiting. Can’t wait till finance is finished with them . Will never deal with them again

Second time dealing with MotoNovo and couldn’t be any happier everything went smoothly from start to finish even the follow up phone call when I was at work and asked if they would call me back in half an hour they did so without any …

Purchased a vehicle from this dealer.. worst decision in my life.
I would not recommend anybody using this company, they are quick to get the deal done with friendly staff and deals that sound good. …

Worst company I ever dealt with. Never again. To make matters worse they have completely messed up what used to be my good credit. AVOID AT ALL COSTS . THIS WAS AFTER THEY GOT THERE MONEY BACK. DONT TOUGH THIS COMPANY

Very supportive and understanding company. Customer service for the team is always 10/10. I would definitely recommend MotoNovo finance and would use them again myself.

Bought my mum a 18 plate fiesta. After she drove 600 miles the gearbox has gone. Was told 4 weeks to resolve. Now 8 weeks! Paying £200 a month for a car that hasn’t moved since 1-1-23, all money I can sock away to help pay for the car as …

As straight forward an application process I have experienced.
Quick, simple and stress free.
I will definitely use MotoNovo again.

Had a follow up call from them yesterday and the guy I spoke with went through my agreement carefully, fully explained everything and was very chatty and polite. Thank you, quite different from the garage I actually bought my car from.

Absolute disappointment!
They would not get back to any of the messages in the application! Impossible to email them and if you want to call you are on hold for 2 days, then cuts off. …

Absolutely rubbish, got accepted so sold my old car, so found a car what I liked the look of. Spent nearly £200 on train tickets, Traveled up to Milton Keynes to go collect the car to find it in no condition like the pictures showed. So got …

Really helpful from start to finish my advisor was called GULLY and he was great searching for the car that I wanted and sending me lots of options SPECIALLY MOTONOVO FINANCE Really great customer service from him!

Really easy process to go through to get the right finance for me. The follow up call was really reassuring.

Very quick response.
Staff were all very friendly and made the whole application to settlement easy.
I would recommend them for their efficiency.
Rachel

Really easy process clear instructions and quick response to my application. The app works great for me I can keep track on all my transactions and outstanding payments 24/7 brilliant!

Great so easy to do business with. Application proces very srreaght forward and quick to give you an answer plus the discounts you get on virious products when you are successful is a great bonus on top

Highly recommend them, so straight forward easy to understand would certainly use them again and so quick from start to finish 👍 …

Brilliant have had a couple of issues with my new to me car,Motonovo have supported my decision to hand the vehicle back within the 30 days return policy.

My last payment of £309 it was split into 3 payments of £103 however the last payment they Debited £155 I’m not sure why , isit because the agreement has ended so rather then take the full £309 you decided to over charge for £55 at the end …

I had a shocking experience the transfer of funds to end one finance contract and reboot the second took 3 days the car shop sale team put the delay firmly in the hands of the motonovo team but on day 3 everything got sorted I was not happy but satisfied on day 3 we got gund transfer over the line

I had no problems setting up finance with this company. Fast friendly service.

Was so easy to apply for finance with this company and even received a call to welcome me, nice touch, would definitely recommend to friends 💯% thanks guys 👍🏻. …

Bought my car with them and the experience was easy and flawless. I’m new to buying a car as I recently passed and so didn’t really know what I was doing but John made it as smooth and simple as possible. He made sure I could pay in a way …

Best finance that I have dealt with really easy to get everything sorted and to set up the app to help you control your account and even did a check up a week later to see if I was happy with the car grate customer service will go with them again when a get a new car in the future

Had car finance woth them 12 months ago all went smooth would highly recommend 👌 …

They genuinely are the most friendly and helpful Finance Company you will ever come across, they can’t do enough to help and sound genuinely interested in finding a resolution to any issue. This stems from the top, great leadership and world class leading service. Very well done.

I had a problem with motonovo about finance rang the day before they didn’t help me so I tried today and I dealt with a lovely man called John who sorted my problem excellent service absolutely recommend him to sort your issues or concerns.

This is the second car we’ve purchased using MotoNovo, very easy and great communication between ourselves and the company

Second time using MotoNovo finance to purchase a motor car. First experience no drama’s and hassle free. Iam sure this experience will be the same. Great Rates too.

From start to finish i.was keped regularly up to date on how my aplication was going and i can’t fault
Simon Ngulen for his help in making the whole process go so smoothly!!

Right we’re do you start customers beware of this on May 2020 till September 2020 they cancelled my direct debit by cancelling my payments they charge me mind blowing interest this was when the pandemic (covid) I had enough money in my …

Absolutely the worst!! Would rate it a minus if I could.
Got referred to them from the car dealer, applied for the finance and then finally got it. Made my part payment to the dealer and waited for the car to be …

Everything went smoothly and the salesman was excellent. I hadn’t intended to spend so much but because of the good sales team at Bristol Street Motors I did spend.

Absolutely appalling company to deal with. 14 days to deal with a complaint regarding a settlement figure on my car when you needed it sorted at the time is silly but they run on a seperate department who cannot be contacted even by the …

By far the better option for me. I was given straightforward communication and fair interest rates compared to other companies.
Recommended

I found the whole experiance so easy to get done and i am more than happy the way you have sorted my finance . Thank you very much regards Ron Lupton

Least helpful company. I went to a conning dealership and was left without a spare key. I asked for assistance and was promised it would be sorted- it never was and it came to a dead end.

5 months into my agreement and after raising 2 complaints about the vehicle, I can currently say I have had no issues so far with motonovo dealing with my complaints and sorting out the issues on the vehicle.

Brilliant and fair interest rates easy and hassle free. Check in to make sure your happy and to let you know they are there to help! Would reccomend

Great team happy to help fantastic application which allows me to see what’s going on good job guys & girls

very simple- email form with offer and I just ticked some boxes – very efficient.

They were really nice about the whole thing and come up with a reasonable rate of interest. They have called me to welcome me and again been very nice and helpful

The most unhelpful company to do business with there customers service are rude.theve taken back the money they promised that they would take monthly but took it in one lump sum don’t use this con company they will rip you of

Absolute first class service so easy and quick, the options available are very convenient, would highly recommend anyone one to use this service..

Easy to arrange and set up, and direct debit in place.

They care less about you as soon as you’re signature is on the dotted line and you’ve passed the 6 months easy side of the sales of goods act.
Then they become no help at all, they move all the work to you even tho the …

Very easy process. I also had a quick reply to say I had been accepted. Many thanks MotorNovo.

I was really pleased how quick and easy it was to get my finance and no bother excellent service

Really pleased with the car. Sam from Bristol Street was very helpful and knowledgeable and made the whole thing run smoothly

We have been very happy to have our car Financed with MotoNovo.We would use them again any time

I am so very pleased with MotoNovo Finance, I’ve never purchased a vehicle on finance, the process for me was so smooth, I would seriously recommend this company.

Acceptance for finance was a quick process, Also staff over the phone were polite and helpfull !

I have had the worst experience with my first vehicle purchase over the past 7 months, financed by Moto Novo.
They have been by my side from the start of all my troubles two months into …

Straightforward enough, but took a log time for the decision meaning having to wait overnight, unsure whether or not I’d been accepted.

2nd time using MNF, Application process straightforward, quick decision. Settlement process easy. Recommend, will defo use again.

Bloody brilliant great service staff fantastic there 2 help 5 star from me all day long thanks so much moto novo for your help top marks

Amazing service , Ben Helped me a lot, had a problem with a car (Citroen c3) the dealership just vanished , and Ben was there to the rescue . I highly recommend

The process was straight forward even for s pensioner lol. Thank you and would definitely use your service again

Partner took car finance out in is name as wanted me to have a nice car ( he has a provisional licence). Everything went through fine, after a month went back to the same garage as we didn’t like the car and wanted to change. The garage …

Was offered a rate, and then a more expensive rate because the offer timed out. Other than that it was easy to use.

Great company they offer competitive interest rates, have used them twice now, however costumer service needs improvement.
Thanks

The store salesman gave good instructions yo me regarding purchase of item and the HP terms. Cheaper than a bank loan.

Excellent 👍Really very good service for the the people who affected by poor credit score . …

My second time with moto finance very easy straight forward great company great service if I could give 10 stars I would but they get all stars

I have had a good experience using the service of MotoNovo Finance the staff were very helpful for me and i really appreciated their support.

I would like to thank you all for your help and support,proffesional company that care who over the months have eased my stress and this awful time in my life i would advice anyone to use this company fantastic ❤️

I was happy to arrange a new deal with MotoNovo once my previous one had expired.

Easy of use a decision was made really quickly would definitely recommend

Have used these for 10 years now – excellent service and rates as always. This company never disappoints!

Really quick and efficient service. No issues.
Would have liked a phone call to say welcome

Don’t trustthem,
The worst company you can find in the UK
Just have a look on reviews will get you way. …

The car is great finance was an excellent rate thank you so much