Norwich City Council reviews

Ever since this housing has changed over from Norwich city council to Norwich city services limited, the repairs have been absolutely disgusting. For a whole year I have waited on repairs. My kitchen has ingrained mould in the structure, my …

Saturday afternoon 3.45pm. Reported a lot of broken glass at the bottom of a climbing frame in the park opposite The Whiffler Pub on Boundary Road (whoever would do such a thing to equipment only used by children!!!) Googled it and found a …

Useless place, useless people, usesless online services I don’t get what they getting paid for? especially their traffic wardens who is not even trained to use common sence, Disgarceful.

council tax goes up, phone operators goes down.

stop getting robots to do the job tax payers are paying you to do.

The council over the years has had it’s issues.I would say the housing department did a fantastic job supporting a client I was working with which I’m very grateful. I hope the council as a whole continues to improve as other issues still need addressing.

Worse landlord ever. Don’t return calls, don’t take responsibility, don’t help, rude & unhelpful even gives out wrong advice! Then doesn’t apologise or do anything about it. Don’t do anything about problem tenants & just goes after the …

I “viewed” a flat in May. Only to turn up & there’s still people living there. We got told we’d be moved within 6 weeks. 6 weeks were over & i get told 3 months MAX. It’s now almost October. Not had a phone call. Can’t get an answer from …

Having moved into the Norwich City Council area from another local council there is a marked difference in the service levels and the response I received when trying to resolve an issue was diabolical. Such a shame.

I’ll give 2 stars as when able to speak to someone they are friendly and very helpful. But it’s the system around the staff that fails. Very difficult if not sometimes impossible to get through to someone, never get a response from their …

Honestly disgraceful they way they operate. They keep sending me letters regarding overdue council tax (despite having never missed a payment) and I have tried to call multiple times, but with their offices closing at 4 it’s impossible to …

I’ve been trying for 3 days to report an electrical fault in my property, I got through to 1 person through the out of hours number who said as it’s not an emergency they couldn’t do anything and I would have to ring the normal number. Been …

You’ve incorrectly sent me a council tax cancellation letter, I’m unable to resolve this with you over the phone and have been trying for 3 days now. Each time I call, I’m told you’re busy and to call back later. …

I have to wait on hold for over an hour each time to never get the help I need. They are slack. I have been trying to do a mutual exchange and the other council (despite having a backlog of over 2 years) get back to me within 1 hour whereas …

Incompetent. When asked for documents I now send them by recorded delivery because Norwich City Council staff have a history of “losing ” them. The customer service staff take a jurassic age to answer the phone and there’s very little they …

I wait 3 hours for a call back after being in a queue, get called, then they hang up on me after about 10 seconds. No call since. How on earth am I supposed to get my council tax (which they’ve messed up severely) sorted if I can’t speak to …

I’ve had the unfortunate experience of having to deal with this council and their internal bureaucracies when filing multiple documents relating to housing and homelessness. …

Trying to make appointment in person with someone to talk about my current situation and every time I’m deflected to filling in a form for help which isn’t granted.

I’ve been unable to contact the council to regarding council tax for at least a month via the phone. I just get a automated message that tells me to call back later. …

Caused total chias for almost a year to st stephens for a bus company that is totally inept cancelled buses with no info on line, 20min wait for driver change You should have spent the money making our public transport useable. 6 weeks running I’ve been late for work on Saturday as bus never arrived Not a selling pint for Norwich

NCC are not perfect i admit but found online repairs are best way to report. At least you’ve got a paper trail if things go wrong.

What a utterly rubbish website to report repairs just won’t recognise login details why am I not surprised with this council. Got a new housing officer 6 years ago never been given contact details or even a name time for a change this council need to go.

GET UBER in Norwich, City Council!!! People have to book taxis days in advance, the taxi companies control and dominate Norwich but can’t cater to the demand. Young people who go out at night are stranded in the middle of nowhere or forced …

Awful awful awful at reply to emails/ enquiries. People are suffering and I feel like there is no support or anyone/anything to turn to for advice. Cost of living is a crisis and propel can’t afford to live.

Been on web which I am registered for and tried to report a repair, been going around in circles ever since. They’ve acknowledged my repair but will not confirm a date no matter how many times I ask for an appointment.. Utterly ridiculous …

Having some trouble with a community boiler. Had to ring up to try and sort out how we could solve this problem and who’s responsibility it is. The people at the end of the phone (sam and a man as had multiple call) tried there best to be …

Xmas lights were disappointing this year. Not as good as other years. Tunnel of lights was good though.

Been ‘on hold’ for over an hour..has someone forgot to turn the answerphone off…how can I solve a problem if you people don’t answer..???

if you want to sort sometning out by phone – you will wait for whole day and nothing!
NO one will call you back! …

Sent an email over the Christmas period when the offices were shut regarding a lost short stay parking permit. They emailed back on 4th January, I applied online for a new permit, and said permit was delivered today (7th Jan). Brilliant! Thanks so much.

Seems like I might be the only person to have ever left a positive review about this council ! I emailed with a query regarding the extension of visitors permits due to lockdown. Had a phone call just a couple of hours later to give me …

I came to live in Norwich back I. 2019 , I have been treated with a very respectful manner every time I phone the council regarding council tax bill and other things , …

So if you try to get though to an advisor the phone rings for a few seconds but it reminds you after every 3 seconds of ringing “all our advisors are unavailable blah blah” ITS ABSOULTY MADDENING” at least let it ring for a couple of …

Called 3 weeks ago about if I have any council tax outstanding with my old flat and had to leave a voicemail as was at work. They state they expect to return your call within 24 hours. No call back and I get a threatening letter though my …

Got a parking fine after I was directly told by one of the council advisers that I was aloud to park outside my home as my parking permit was an ‘online permit.’ After phoning again I was informed that the permit never actually went …

Absolutely awful. Had no sympathy for me and my then seven year old Son when we were being evicted. Despite the house being privately owned but council leased, so they were my landlords and had promised to house us if the owner ever wanted …

Had no end of problems with my elderly mum’s brown bin collections being missed by the councils privately contracted out partner. The service is a shambles and so too is the councils customer support service. Bring it all back under council run control. Appalling service!

It’s been almost half a year since I try to get them to remove the scaffolding they put on in Nov 20 to clean the gutters on a flat on The Avenues Norwich. Every time I called they seemed to be more surprised than me to why the scaffolding …

The council only housed me due to constant complaints, constant abuse from staff and hanging up on me. my housing officer had also received all information to give me my bidding number and had this for two weeks. then proceeded to take a …

Impressive solid building of Norwich City Council with the flag of Ukraine flying above it 🇺🇦as a sign of support to the Ukrainian people and the country – visited end of April 2022. Thank you for showing solidarity with Ukraine 🇺🇦. Слава Україні! 🇺🇦 …

I am a 73 year old male with no transport and on Pension credit. They posted my renewable bus pass to the wrong address,then informed me there would be a £10 charge for another to be sent out. That’s not fair the fault lies with them. Shame on you I would rather walk.

Very poor service – a joke really. You then try to get through on the phone and it gives you an automated message and hangs up. I would give the council no stars, but that isn’t possible,.

Complaints procedure non existent, recently I had to lay a headstone on my daughter’s grave, the council office gave the stone masons the wrong plot number, so they placed my daughter’s head stone on someone else’s grave.
Still have not had a written explanations.

Terrible service. Website is useless and simple things are very difficult to get done. Trying by phone is just as bad, a real let down for this fine city.

This council has presided over a once fine city which is now ruined by Graffiti. It is so bad now that studies show it is the main reason tourists will not be returning and is affecting Tourism Businesses revenue, Business investment t in …

I recently phoned to report some graffiti on a bus shelter, where first of all the woman on the phone struggled to understand myself, tranfered me to the appropriate department only to be informed that norwich city council dosent deal with …

I informed that the recycling bin was not emptied. It was written that it was my fault because no trash was allowed there. I wrote that I never had a problem with recycling, that it was a lie. I always throw away cardboard, paper, plastic, …

Really disappointing service – I spent 8months trying to sort out a noise problem that was happening outside of my flat every night, throughout the night and the issue never got resolved before I gave up and moved out. …

RUBBLISH THIS COUNCIL TAKEN OUT MONEY OUT OF MY BANK DIRECT DEBIT WAS SET UP FOR THIS FAST OF REBATE GOT NOW NOTHING THAY TAKEN OUT MY MONEY OF £115 . CAN NOT GET IN CONTACT ALL AUTOMATED DONE FOR A REASON YOU CAN NOT TALK TO ANYONE .

Not enough is being done by the council to tackle anti-social behaviour from neighbours in Norwich area. The council actually seems very supportive of drugs-using unemployed people offering them free housing and letting them carry out …

Far from perfect but what council is? It sucks that you can no longer get a parking permit in person as the turnaround for postal permits is days (which is fine if you’re stupidly organised), but probably just the result of more cuts …

Disgusting council, gives PCN tickets to members of staff and public visiting those in a care home on Boxing day which is public holiday. Once appealing the ticket are not willing to cancel. Whoever distributed the ticket should be ashamed …

We contacted the NCC as we had an infestation of rats beneath our house. Paul came out and assessed the problem, advised and treated the issue. He came back twice more confirming the problem had been resolved. A very quick, efficeint and friendly service I can highly recommend.

Refusing to answer any questions on the drug & Anti Social Behaviour issues in Norwich, passing the buck to Norfolk County Council & Norfolk Police.
Their ASB/Safer neighbourhoods team know & do nothing – I am left irate every …

WORSE THAN USELESS.
They don’t meet any of their requirements as landlords and never help.
A serious investigation needs to be launched on the conduct of this council.

It’s shocking how they operate. Very poorly done on council tax and fixing issues that I have encountered by far.

Won’t give me housing benefits. Woman on phone refused to give her name. She said reason was because living in holiday inn is not residential even though it is the only accommodation I can get not living in Norwich for 6 months I cannot get …

Arrived to an arranged meeting at city hall at 4.00pm, was ‘looked after’ by a Miss Cook, first thing she said was “I was hoping you weren’t going to arrive so I get off lightly and get to go home early”, wouldnt listen to a single point …

Useless, old fashioned thinking, needs a clear out and fresh approach. It hasn’t changed in 43 years. In a time when the internet is taking over with regards to selling goods and services, Norwich City Council closes off most of the city …

Website failed again. 2019 & unable to find simple information regarding on-street parking availability or cost. If they put a tenth of the energy into their systems and website as they do into doling out parking fines, it might be a more pleasant city to visit.

I have never come across a housing assoc/council housing department that is so unbelievably slow. Absolutely heartless bunch.

This is the least accessible council I’ve ever experienced in England, unless you want to make a payment of course. Awful.

Unable ti get through to anyone by telephone ever.

Awful service just want money. Don’t care about the people at all. Total bunch of time wasters. Try getting through to them is impossible, you’ll be dead by the time you do, along with the long wait it will cut you off after 20 minutes. clearly understaffed. Couldn’t hate this council anymore than I do.

Quite honestly the worst, money grabbing Council in Britain. Beware of the badly worded parking displays that, on quick inspection, you pay one price for 5+ hours, but in small print it says that the 5+ hours only lasts until 6PM and then …

We’re in 2021 and the only way to pay for on street parking is using coins – seriously, even small market towns have the pay by phone or app sorted. Someone should feel embarrassed that a large city can’t even manage to achieve this.

Easily the most disorganised, depressing, unbelievably difficult organisation to deal with. When I left Norwich I was releived to be done with this place forever. In the 17 years I lived in Norwich I would absolutely dread having to deal …

I’m really sorry that there are so many negative reviews for Norwich city council. I have lived all over great Britain and have experienced far worse.I have never waited for longer than a few minutes for phone enquiries to be answered,have …

Inefficient and counterintuitive systems. I understand the impact of cuts but that means being efficient is all the more vital. The website is awful and when you brio g in something to city hall the reception staff won’t take any internal …

This service is actively hostile. It ignores those in need and actively gives illegal advice. It is dangerous. I have been fighting for 3 weeks for assistance and only now received some help, despite my medical issues. I will be on the street in a day because they refused to listen to me until now.

Have been trying all day to get through .
Answer phone always says you are filth in the queue and it never changes .
I then tried to get a call back nothing 😬😬😬 …

EDIT: I had a brilliant response from the Customer Service team with regards to my complaint below. All of my enquiries are now in the process of being dealt with and I received an apology for the (acknowledged) terrible service I received. …

I reported a problem with water leaking from the bath as when installed the work was done terrible, I have a wet floor and wet ceiling so I report it on Tuesday night online and now its Thursday and no phone call or anything, so I rang and …

Does not support small businesses. The call centre helpline staff are great and so I feel bad leaving a 1* review but ultimately while they are friendly their hands are tied by a council that wants to make NORWICH A BAD PLACE TO RUN A BUSINESS.

The 20 mph limit is a total waste of money.Our traffic calming humps are not adequate.We live on a rat run between Aylsham Rd. and Waterloo Rd. A one way system plead falls on deaf ears, partly because NCC vehicles use this as a short cut too.

Nigh on impossible to contact the council by phone. When you finally get connected you get passed to a colleague and go back on hold… it’s been 45 minutes like this…

I sent them a somewhat straight forward request, dated 30th June 2014. Their standards of service state “​When you email us, this is what to expect… …

It’s worse now that it was before , if it’s changed ….sort it out for gods sake or bin it as your wasting money as pure normal. Would like to give it 5 stars but that will never happen for sure.

Answered the telephone and took my complaint about fly tipping in a polite and professional way, no complaints.
However, these reviews are about the council, not the poor people who work for …

Still waiting for energy rebate, why is it taking you so long, doesn’t take that long if you are late with your council tax

Never been disappointed by the city council. Most complaints I have heard are from people who should have a beef with the County Council or the EU. When I have had a complaint/enquiry it’s been dealt with swiftly. There are a few “God Complex” councillors but you get them wherever you go.

Everytime I try to deal with anything using their online system there is a technical fault right at the end of the procedure you need to follow, then when you use their ‘contact us’ system to advise the problem and request assistance, there is a technical fault at the end of all your form filling – pretty useless really and not fit for purpose