Notting Hill Home Ownership Limited reviews

As countless others have already said, a complete joke of a company. Nothing gets done, staff seem to have zero accountability. I bought a flat with NHG owning the freehold, they charge £150 service charge a month but do not do any repairs …

I live in a flat in Gallions Reach – we have been having mice infestation in the balcony for months and they promised they would bring pest control – it never happened. I raised complaints online and they marked them as ‘resolved’ but never …

From 6th December 2022 until 26th December 2022 my registered Disabled Partner and I had been without hot water and heating. …

Accept an offer then change it last minute, meaning 6m in a hotel at my cost, agree to fix things before sale and then take 3 years to fix some, then deny agreeing & say it’s your problem. AVOID this shambles of a company as I wish I read reviews before, as I’ve not met a single resident who is happy.

Renting a property from this outfit no heating or hot water from day 1 been 2 months now costing about £8 a night to keep the flat even slightly warm.
Everyone just passes the blame to another person. Boiler now leaking all o we the side in the kitchen, maybe once it blows up they will care.

if i could give 0 stars i would. worst construction and housing association out there. i should have done my research before buying a property from these people, poor quality building with so many issues and faults. now the staff, never …

Totally incompetent as a freeholder with shocking housing officers to support you. They subcontract to companies that rip them off and are unable to complete works, recommend avoiding if purchasing a leasehold with them.

I live in The Clusters, i loved my flat when I first moved in ,although did need a few repairs.
There used to be a tenancy officer called Ruth, and she was very efficient at …

Shared Ownership in Polystyrene & Plywood Prefabs stacked up around a concrete lift shaft.
Black Mould, Power Cuts, Water Leaks, Loss of Water Pressure, Scalding or …

I’ve never know an organisation like this. I have been trying to do a mutual exchange for the past 7 months. I’ve been lied to a number of times by one of your housing officers.(LILIAN) promised a number of times that the exchange would be …

This has to be the worst company ever if you’re looking to buy a new build from this company trust me when I say do not even bother from day one I’ve had nothing but issues anytime you call or email them they will pass you around from post …

Absolutely awful company never fix anything , you can never get hold of anyone it is so frustrating. No accountability for anyone, always increasing staff which we pay for through extortionate service charges but continues to get worse. …

AVOID NOTTING HILL GENESIS PROPERTY AT ANY COST. THEY LURE YOU WITH THEIR CHEAP PRICES AND ONCE IT COMES TO PROPERTY MAINTENANCE THEY ARE SO POOR AND NOT EVEN WORTHY OF 1 STAR. I HAVE ATTACHED COMMUNAL GARDEN PICTURES AND WHAT YOU SEE HERE …

Have contacted Notting Hill Genesis a number of times over the last year and they have been very helpful whenever I’ve contacted them. My housing officer Rose has been very good and also a housing officer called Jarek also contacted me when …

No working toilet for 18 days in household. No urgency to support of fix a toilet. ITS IN HUMAIN!! Housing Officer uncontactable, broken promises made, no support, having to chase daily. Father disabled having to use public toilets it outrageous!!

please do not be fooled by this company if you can call it that.
well iv given them my property on lease which has expired in
june 2020 and have asked them since june 2020 for my property back. up till date …

My mother lives in sheltered accommodation and had a heavy leak in the kitchen, called the out of hours and waited over 9hrs after being told it was a 4hr wait. After several phone calls this rude plumber turned up, didn’t say hello and …

Absolutely disgusting association!
My elderly father of 82 has lived in squalor for over 20 years! He has many illnesses and suffers from dementia, no matter how often I’ve tried calling or …

If I could give zero stars I would. Since purchasing a new build, I have experienced nothing except false promises and poor workmanship. NHG don’t respond to voice messages or emails. It’s impossible to speak to anyone to resolve any issues …

I’d give 0 star if it’s an option, unprofessional staffs ignoring emails and phone calls. Promised something and disappeared. Avoid if you may

Awful, Notting Hill Genesis policy to award £30 compensation for a missed contractor appointment. I have been chasing this up since the 14 th July emailing and phoning. The issue has not progressed and I’m still waiting. All I’m told by my
housing officer is she will speak to finance.

Very nice until they get your signature and money, after that very rude and useless. Mary-Anne specifically uses bully tactics and says things which are completely out of her authority. When stuff doesn’t work which belongs to the property, …

DO NOT RENT FROM THIS AGENCY!!! TERRIBLE service!!! They will show you a property but once you’ve moved in they will not help you with anything! I was asking for help getting my hot water to work and got no response! Then when I contacted …

Never buy/live in a property managed by NHG – if anything goes wrong they don’t fix anything. It took years to have a roof leak fixed above our flat. …

Nothing but problems when you want to report a repair. They argue with you about whose responsibility the repair is and do not offer a solution. My toilet seat needs replacing which is my responsibility but they have boxed in the toilet so …

Better to avoid this Notting Hill. I’m one of the leaseholders and since yesterday trying to get hold of a meter room key for gas engineer access. Since yesterday numerous emails, calls, the property manager works from home and her manager …

A new Property Manager (PMO) every 9-12 months, who even pre COVID, doesn’t make regular or publicised inspections (I suspect due to having too many properties to manage). …

Absolutely horrible service from Eileen O’Neill and Jordan NewmanBeckett as well as Stephanie and Laura in customer service. I have reported a bad smell coming from the communal area and it has been 3 weeks they have done nothing, in times …

Horrendous company. Lived here for just under two years in a shared ownership property and had nothing but problems. The management can only be described as abysmal and our second property management officer (Sarah Namale) has quickly …

Zero stars. Absolutely awful, horrible service to get them to fix building issues (NHG is the freeholder). Phone calls, online chats, the app, emails (at least 10) result in no response, or if they say they will look into an issue, …

Broken lift for 50 days and counting. Avoid anything to do with this mess of a company.

Truly inept and wasteful as a freeholder. Unfortunately in 14 years I can’t say they have once been efficient or professional in dealing with any issues whatsoever. You can expect to have to chase them so many times about repairs that …

I set out to fine out why myself and my two young children are constantly sick since living in our home and having the same continuous symptoms for over 6years now and it is getting dangerous unhealthy to live in our house. …

Disgusting service from the Notting hill genesis team no way of contacting them and the online portal is no use.
A lot of things within the house is not working and is impossible to get hold of this company unless it benefits themselves !! AVOID!

Indescribably poor customer service post-sale, with significant impact on quality of life. …

The worst landlord ever. 0 rating. I have had issues since September 2019. The side of the house is sinking. Putting people’s health and life at risk. I have made several calls, emails to several allocated housing officer who do not have …

Very difficult to contact anyone, we are only trying to return keys, if someone could provide a contact number or email address that would help.

Absolutely disgusting housing association, incompetent housing officers, the place is a complete joke, takes months to get even a simple repair done and you can never get through to anyone. I have a disability and struggle with stairs, they offered me a flat with four flights of stairs.

A really disappointing experience here. False advertisement of a ‘house share’ which was actually one room in a set of 400 other rooms, more like a hotel, with only two communal areas shared between that many people. …

A company that does exactly what it says on the tin!!!!!

NOTHING! …

Since moving into a NHG property roughly 3.5 years ago, I’ve had constant troubles, when I moved in there was only ADSL Internet connection. I had to spend a better part of a year going back and fourth between the Internet provider and the …

If I could give 0 stars I would. Very poor customer service, rude and unresponsive staff, they don’t care about your wellbeing and it takes ages for them to fix repairs. They did not fix a leak on time after months complaining and we even …

All the managers in every level try to do as little as possible, while receiving their salaries in these difficult times, when we tenants pay our rent in full and wait for many months for housing problems and complaints to be attended. …

Notting Hill Genesis has owed me £335.58 for 6+ months. I’ve called, text, left voicemails, emailed so many people but no response. Vikki & Yasmine won’t respond to me (Yasmine is now on leave), and previously Sharon. The main line just …

Service is poor housing officers are useless until you stop paying rent they will call you back ASAP house are full of damage and cladding that we as tenants have to pay for service and fire wardans for genesis mistake for cladding. …

Truly incompetent in dealing with any matter. They have taken a year to get keys so I can access my electricity meter. Failed to undertake any repairs, there are smashed windows, damp because the front of the building is decaying, they …

A faulty boiler control wasted my money. Instead of repairing it NHGenesis try to bully me. …

Absolutely useless!! they have messed us around for over 2 years not giving our property back!! …

Trying to arrange a viewing to purchase a property with them is ridiculously difficult- emails sent without reply and voicemails unanswered. When I’ve gotten through, it’s been a ‘hold and call cancelled’ experience. …

Never get repairs gone and never get call backs from hosting officer, everything seems to much trouble for them

Renting privately through N.H and coming up to our third winter without adequate heating. I’ve lost count of how many people they have sent to ‘fix’ it, seems like they do not want to spend the money so we are left waiting in the cold …

Have been trying to arrange a water leak problem for past three week and there is NO communication between staff. Have left four voice call messages for this repair and NO return call to date. Received email with dates from my HO so booked …

Nhg worst repairs never done and when they are it’s cowboys doing it only interested in there rent, never gets calls back even tho ment to reply to you within 24 hours, I could go on for ages but I won’t, they have there fav tenants and not care about the ones that been in the property for over 27 years

ITS THE WORST AGENCY ! THEY WILL NOT HELP OUT EVEN IF YOUR HOME GETS FLOODED. NO COMPENSATION, NOT ANSWERING CALLS / EMAILS / NO HELP AT ALL! I WOULD GIVE 0. IF ANYONE KNOW DIRECTOR DETAILS PLS LET KNOW, AS MAKING COMPLAINTS WILL NOT MAKE ANY DIFFERENCE

Hi, the standard of upkeep to our communial areas Are not up to the requirements.. Also responsibilities of individuals in charge keep changing so no consistent approach they keep getting moved on.. so the whole process starts again…. Poor structure in place…

If I could rate them a zero I would I tried doing a mutual exchange and it failed because they wouldn’t do anything they never replied back to any emails or phone calls they give a time frame of 24 hour call back there a joke would not even bother with them

Worst service report faulty intercom a month and half ago and still waiting to be fixed
Lack of communication and professional standards is common in NHG they charge …

I regularly deliver training for Notting Hill Housing at Bruce Kendrick House. The venue is accessible, modern, well equipped and has a great atmosphere. The organisation has a very supportive approach to it’s biggest asset (it’s staff) and …

Slow and not considerate to customers. It took them 2 months to open an account with them. They got my month rent wrong and are trying to overcharge it without giving a valid reason. There online portal is user unfriendly and cannot report repairs as the webpage is not responding.

The worst experience ever! Residents and families left without hot water on too many occasions! Too many problems in just one housing development of theirs, poor service and lack of communication. Inadequate provision of hot water in a block over the winter with noone able to fix it! Horrible place to live at and pay for!

Completely incompetent. Don’t know what they are doing. Would give no stars if possible. Stay away from them. Their housing officers are both lazy and unqualified.

Very bad situation ever since I moved in to notting hill genesis property it flooded 9th times got no compensation had to throw all my application etc. I’m very upset with my housing officer and with the CEO.

Friendly and efficient staff

Abysmal service. Housing Officers are constantly changing, no communication, no response to complaints or repairs issues.

I sent 4-5 emails to my PMO and she NEVER reply. I feel so disappointed and helpless and nowadays this bad service is not acceptable.

Notting Hill Genesis is a Chain-Free Buyer.
As far as a seller is concerned, Notting Hill Genesis is secure and safe buyer.
No worry for chain collapse.

Worst property management I’ve ever experienced. Would not recommend buying a property from Notting Hill Genesis. Nothing gets done for months. Accounts are botched. They simply do not seem to care.

terrible website and poor communication, can never get through on the phone and the website has information suitable to what you request. The staff are often rude too. terrible organisation and last time I rent a property privately through this organisation.

Can someone tell June McKenzie that my name is SUSAN, not Susie!!!! Treat your tenants with respect.

STAY FAR AWAY FROM THIS HOUSING COMPANY! ROBBING, NEGLECTFUL AND RUDE!!!!!!

does absolutely nothing unless you email their CEO or the leader of the council. appalling.

They need to be investigated, the service is so poor & staff dont know how to do their job roles.

Best place to work!

Ok

Building is OK, staff the jury is out.

One of the Top Housing Association

Professional place, lovely people.

Useless

Great Housing Association

Great place to work