Average reviews from all platforms
Average reviews from all platforms
Stole £10 from a single mum that was meant for gas and refused to review CCTV footage the day after to prove what was being said. Not to mention being rude, shouting in an aggressive manner and then shouting at my son. When they closed they …
I find it upsetting that people have written bad reviews about them. They are truly hard working people. They crack a joke which might not seem funny to all but they mean well. I have lived in potters bar for 20 years and visited the post …
The two gentleman working here are friendly and helpful. They were very patient with me as I prepared my parcels and answered any questions that I had. They double checked the addresses on my parcels to make sure everything was written correctly and filled in completely. I will certainly be going back to this post office.
Hard working people, lovely and friendly. I’ve witnessed myself some arrogant customers who stand in line moaning that the que is too long or it’s too busy. Then take it out on the staff at the post office. They work longer hours than most …
Very helpful assistant. I was unable to print a returns label at home and the gentleman sorted it out for me at the counter.
Have used this branch for over a year now and always good service and helpful.
Always a friendly smile and a joke everyone I visit. I travel all the way to this post office because my local has very poor service. Great service and great jokes every time 🙂 …
New owners and the young man was very helpful and I wish him every success. I will always use this post office
Very rude and talking as if we are children. New to the area and did not want to talk, not helpful at all.
Poor customer focus, unfriendly and unhelpful.
Rubbish customer service
If there was an option, I would have given no stars! The woman in the post office is so rude. I have witnessed this on many occasions. I went in on Saturday to get my sons digital passport renewed and was told they don’t do passports …
The longest queues with the rudest most incompetent staff. After trying to post a letter to the United States, it was weighed and posted by the woman behind the counter. A month later it was returned for not having enough postage. After …
Staff always very rude. Several times have closed a till when it’s my turn to be served.. because i have a brown face?
Had a minor disagreement about sellotape where they would not give me a strip …
Looks like I’m not the only one with an issue with the horrible woman who works there judging by the several complaints below of the same woman. Horrific customer service by the white older woman (brown/blonde hair) with glasses. She is …
I would give zero stars if I could. There is a very polite young man that works here who is always very helpful however the women are outrageously rude. I feel as though I am doing something offensive and inconveniencing the staff every …
Always a queue and staff unprofessional & rude to customers. No need for it. I now go elsewhere to avoid their misery
Very rude lady behind counter couldn’t remember PIN number ,spoke out pin declined so everybody could hear, I run a very successful business, I wouldn’t employ this woman to clean my toilets, Post Office you need to assess your staff, or send them on a customer service course. Very Very poor.
Staff were not very helpful. I filled in a redirection form gave them my ID Driving licence and a copy of my bill of my old address on payed the redirection fee service and they lost my Form. Asked them for another form and they said that I would have to pay again.
Angry blonde lady makes all the other staff do the work and won’t lift a finger to help customers. I believe her name is Kelly. She is extremely aggressive, cold and rude towards customers. She stares you down and rather than offering …
It’s a shame I cannot give this Post Office zero stars. Every time I get served by this lady (middle age/blond/glasses/ponytail) she is rude & abrupt. Shouted at me for standing near the door when I was waiting to come in. She didn’t shout …
Incompetent staff. Overcharged me for a postal service I didn’t ask for, she then challenged me saying that’s what I requested. When I asked for them to reverse it she made me queue up again just to deny me a refund because I paid by card 🙂
I’d rather walk and hand my letter to the recipient than post anything from here. Long queues with only one counter being open and the ‘lady’ behind the counter who resembles Olive from On The Buses needs to go on an anger management course.
I put a post on here last summer about rude staff and surprised that other people are still saying the same thing. I thought their rudeness was just targeted against me but it appears not. Head Office pls do something about it. You can’t ignore what people are saying. Rudeness should never be tolerated.
If I could give 0, I would. Customer service was appalling. Very disrespectful woman who served me. I had to ask another lady to assist me who I believe is a team leader, she was more helpful.
I can understand in these current times that queues are unavoidable. We just have to be patient.
But that is no excuse for the rude and surly conduct of the staff. Their …
The staff in this post office always go above and beyond to help customers. I wish it was my local post office but I work next door. Thank you everyone for all your help it’s really like a family there – we don’t get this service much anymore
Great shop, lovely staff.Always have what i need. Maybe those who are moaning about the queues should try going another time of day, stop moaning about people doing their jobs. Smile.
Above and beyond!
As an American in the UK I knew nothing about postage and customs but wanted to send a gift to Japan. An employee by the name of Shan helped me plan, craft, and …
Always understaffed, total of 5 positions, 4 on one side and 1 on the other, never more than 3 staffed, usually 2, replaced real main post office 200 meters up the road that had 10 positions, if i have to use the PO i try to go to the real …
I was very much upset and humiliated about extremely rude behaviour of a member of staff. Worst experience in my life . I complaint to Head Office but output was disappointing and unsatisfactory .
Wonderful service and obliging staff. Their treatment has been awesome every time I needed something. They don’t hesitate to answer all your doubts.
Such a shame as this place looks very well supplied but the lack of customer service and respect towards the clients is beyond that.
You could notice the poor quality of the service it comes from the bad management and untrained stuff.
DO NOT LISTEN TO BAD REVIEWS LEFT BY BITTER PEOPLE!!! Very kind and helping stuff! Clean, cozy. It is busy because there is a free parking, and the central location.
Very rude and loud lady behind the counter. I asked polity that she didn’t need to shout but she keeps shouting ans saying it because she was using microphone. Very impolite
Amazing service from Dionne and the rest of the team were so friendly and helpful. Quite pricey to send something abroad that is over two kilos but service made it worth it
This guy doesn’t pay to the workers. Though i worked two years here, waste of time and energy.
Always a good experience for me, sometimes long queues , but not recently, .friendly staff always helpful..
Always slow and understaffed. Permanent sign up claiming staff are off sick. Terrible service from most staff.
Very helpful! They helped me sort out what I needed to do with great care and understanding. Many thanks!
Service has a lot to be desired ,got more information from stranger in the queue.
I am amazed that a member of staff does not know how to take a cheque payment. Please train some of your staff.
Lovely staff and service. They are always friendly and helpful.
Always helpful and friendly. Free parking close by helps too!
Terrible…always queues and there never seems to be enough staff!!!
Rude and unhelpful staff, don’t know how they can get away with it
Poor service, always lack of staffs, and very rude staff.
be prepared to stay over night… poor slow service