RAC reviews

Make what you will of the following sequence of events:
17/12 initial breakdown, RAC contractor attended, said the car needed to go to a garage. I am 220 miles away from home. …

Awful service Left in a really bad situation directing traffic around my broken down car on a dangerous series of bends in the rain. Not ideal as I am suffering from an aggressive form of cancer which the RAC call centre staff were made …

If I could give 0 stars I would!
I have never know a worse service in all my life, leaving my car in the middle of nowhere for 30 hours and counting so far with no updates and no care in the …

Called the The RAC after our Fiesta failed to start at home, the patrolman diagnosed it was the battery and fitted a new one at the cost of £150 but a day or two later The Fiesta failed to start so called The RAC they came out and jump …

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID!!! …

I broke down almost 100 miles from home with failed breaks at 8:30 pm, initially reported my breakdown online only to be given a 270 minute wait for recovery. …

If I could level NO STARS I would.
Worst experience this morning from road side recovery.
Miserable guy turned up to take the wheel off my car and put on his space saver …

Great service, I was a woman on my own and broke down on a duel carriageway, Gaz the RAC man (not a contractor) arrived within 45 minutes, no access to a garage on a Friday night so took me and the car home. I had great communication …

Initial call out took 45 minutes which is fine, I was towed to a nearby services and told another tow truck would need to come due to my vehicles weight. I received a text stating the tow truck would be here within 3 hours, 2 hours 45 …

What can I say, it was such a horrific experience trying to get RAC out to recover me and they left me for over 10 hours in minus 2 conditions..honestly kept getting updates with how they were on their way, phoning back and forth when …

The worst breakdown company I have ever dealt with in my 20 years of driving. Constant lies fed to me over the phone and txt messages. Always over 4-5 hours when someone actually turns up in my experience. Last breakdown no one turned up …

Very poor service. Initially a very grumpy individual turned up, snapping at me. Then refused to tow my car as it was “too far”. Then told I had to wait 7 hours for another. When I was eventually towed they refused to take me the last 13 …

Awful service.
My car had an electrical fault that meant I couldn’t legally tow my caravan, diagnosed by the RAC mechanic. He confirmed the caravan would be recovered. I made …

I’ve been with RAC car insurance over 3 years. Had to cancel policy due to the car failing it’s MOT and not being repairable. They made me pay the equivalent of over 5 months worth of payments to cancel. I had nine months left so still needed to proceed. Thank you RAC, you’ve lost my business.

Absolutly unprofessional company. I made a breakdown request, they didn’t come to check what’s wrong, just gave me a phone advise to find a garage and they can transfer me there. I found the garage, booked a slot and agreed with RAC that …

11 hours! Broke down 11:00 I was given an eta of 14:30. @14:45 I was given no update. @16:00 I was told someone would be with me 19:05. @19:30 I’m told 21:00. @22:15 someone finally arrives. …

Not the service it once was. Seven hours wait for assistance and the ETA shifted nine times whilst waiting, every time getting longer and longer to the point where I genuinely thought they wouldn’t turn up at all. Not worth the money.

Broke down on our way back from Holiday in Cornwall today. Had a 5 hr wait for a patrol to turn up, which was a pain – but apparently today has been busy – but when Deon arrived; he was absolutely superb. He had picked up parts that might …

I do not recommend, I waited 7 hours to recover, the car was not repaired on the road and a tow truck was needed. The driver who picked up the car did not deliver to the address provided, in addition they lost the keys and have not …

Amazing service! Logged breakdown, within 15 mins someone came. Tire all done and changed on our caravan within a hour. Very lovely gentleman:-)

Waited over 2 hours for a tow at the side of A43, didn’t get an update for over an hour, on hold for 40 minutes when I called for an update to be told they hadn’t found a flatbed to tow me yet. Called local tow guy, showed up in under 15 minutes at 1 am.

Dangerously incompetent &no resources!!
Think twice ,read the reviews don’t fall into the trap!
8 hours and no recovery! …

Absolute terrible service and experience.

Have been waiting almost a whole YEAR for the RAC to refund a tyre I had to pay …

It amazes me how companies like these are legally permitted to operate. It seems like they put themselves in direct opposition to their customer and that at every level and every interaction, they are at war with you, making life as difficult as they possibly can. It makes for a horrible experience. But RAC are the worst

Paying for 4 year, Car breaks down on way to mot, they wont recovery e, cos the car is out of MOT, robbed, literally robbed me for nearly half a decade, and had to hire a independent lad to help me. cancelled membership of course lol

Appalling Service
My Complaint
Initial call at around 14:00 went fine got an estimated time of around two 2hrs, …

Avoid does not have the resources will leave you stranded for over 6, 7 hours no care or respect for human life just money. Worth 100s of millions but won’t buy flat bed trucks

Recently took out breakdown cover with RAC, broke down this morning called to be advised because I was a 5 minute drive from home 20 minute walk I wasn’t covered without taking out the at home breakdown. I wasn’t happy as I wasn’t at home …

Have had key cover for years, never had to use it. Until now. Car is at my workplace. Call handler Took details the told me I had to supply my v5c document and insurance, fair enough. I can get the insurance documents but the v5c is at …

I got personal brake down cover for any car any minibus vans and this cover don’t work my van broke on road and rac cancelled after 5 hours waiting i have no water no food the said if you driving vans you need business cover i driving to my home

Left me waiting on a unlit part of a busy motorway hard shoulder for 6 hours. I waited so long that the battery died on my car and I had no hazard lights. My phone battery also died. Each time I called them they told me another random wait …

Truly horrific service up until the recovery driver arrived. Broke down at 5:45pm and was sent half hourly updates telling me I’d need to wait for another 30 minutes. These updates stopped at 10pm, at 11:30 pm I called to be told I would be …

Called them at 10am clutch had gone, told them this, waited 2hrs to be called and told they would still send out a patrol no matter how much I insisted on them sending a flatbed to take my van to a garage as they can’t do a clutch at the …

Phone them at 20:00 hours told them I needed recovery said they can’t do that need to send patrol first. After 4 hours of waiting they finally found a patrol vehicle to send me and I phoned the driver told him the engine is blown there’s no …

For a company headquartered in the west midlands it amazes me that I’m still waiting on this motorway for 5 hours. Birmingham is 30 minutes away. Shocking company.

Initial recovery man turned up in a VW T5 to assist with our broken down VW T5 and simply couldn’t find the fuse box which didn’t fill us with confidence. Informed us he couldn’t fix and arranged a flatbed, then left. After numerous phone …

Had a flat battery, RAC man tested the battery while I was at work so I didn’t see the test. When I went out to him he claimed the battery was only holding 40% charge, he then tried to flog me a replacement for £119, I politely declined the …

Was stranded in Harrogate two months ago and a RAC Patrol called Kevin turned up. I have to say after 20years here in UK I was for the first time racially profiled by this man. Who accused me of being a trader with no evidence whatsoever …

Awful awful service!!!!Asked me to wait 270 minutes with no indication of when exactly they would arrive or an update. Spoke to customer service after waiting 2 hours & they still had no clue when someone would be on there way to me! The …

My car broke down at the MOT centre. I contacted RAC recovery at 16.04 to request recovery.
Two hours later I discovered that other than take the excess of £107 required to …

They are dumb! Each person I speak to says something different. I had RAC for a whole year , it’s a waste of money. I wouldn’t recommend. The lady I spoke to didn’t even try to understand what I was saying she just wanted to hear the sound of her voice the way she kept going on. So useless.

Left for 5 hours in 35° heat with a young daughter on 60 mile an hour road . Cam belt gone so couldn’t go anywhere . Told be with us within 60 mins then told another 60 mins then told no one could come out & so recovery company would be …

Absolutely disgusting service! My car broke down, was overheating. Had to wait 7 hours for a recovery, my nan and grandad were in the car with me as well as my mom. Luckily my car made it to a car park just off the motorway. When the …

We recently broke down in a Campervan on a single track road, with my 2 small children with us (4 and 8)
The RAC originally informed us we would be waiting 240 minutes maximum. That …

My £16pm full cover went up to £28.50 per month and I have only used them 3 times in 14 yrs so im hardly a heavy user.

Broken down today 30°C, RAC patrol was pleasant but couldn’t diagnose the fault or repair at the roadside, arranged recovery, recovery turns up (not rac), says my caravan is too long for him to tow and measured it with his feet, then says …

I never had any problems with them.
I called them few times already – flat tyres been replaced, waiting time the longest was 1 hour. …

Do not go with RAC! I never received the auto renew and now I have to pay £25! To get out of my breakdown cover. Avoid!

Fantastic service.
They gave an ETA to me 2 half hours, agent was with me in less than 45mins. Thank you guys.👍 …

We broke down on an high speed motorway at 21:50, stuck on the side for 2 hours in the pitch black and freezing cold, after finally getting picked up we were dumped in a service parking lot WHICH WE HAD TO PAY FOR EXTRA STAY OVER 2HOURS all …

I was left waiting for over 11 hours for “rescue”. If it wasn’t for the extremely kind tow truck driver from another company who went over his hours, going against what the RAC had told him to do, which was take me halfway for my vehicle to …

Broke down at 3pm not in my home town told 267 minutes as a woman and vulnerable by myself I question it was raised to priority and as I couldn’t drive attached to rear of vehicle we’re sending a loyal company as they couldn’t help me was …

Worst organisation to ever exist. Cancel your memberships and avoid this company at all costs. Absolutely revolting behaviour as detailed below:
– Left my elderly mother crying to get back home at 1:30 am on 16/6/2022 without …

i had a breakdown and didn’t have breakdown cover. I called the RAC and took out membership there and then, i paid over £200 for the membership and they sent a vehicle out to me. The guy came out and couldn’t fix my car, he couldn’t tow me …

So far I’m sat here 2 and a half hours away from home and iv been waiting so far 3and a half hours and their still not here, absolute shocking, cesspit of a recovery company. …

Absolutely terrible. Left on the side of a dangerous motorway for over 5 hours with constant promises of “a patrol will be with you soon” only to have a third party company turn up who wasn’t a mechanic! He put some water in the car, sent …

Terrible, stay far away. I was waiting for 3 hours on an empty industrial esate in the freezing cold. No one came in the end and I had to abandon the car and get a taxi home, absolutely fuming. I was told I would be called back in ’15’ …

I would give them 0 stars or -100 but isn’t possible! To wait 12 hr in a cold night that’s a shame!

I waited over 4 hours, they never turned up, I called the next day, I was promised they would be out, again no one turned up,it cost me over £200.00 for taxis, I was forced to get a hotel room overnight,a train the next day to get to a hire …

Simply above and beyond roadside assistance from Keith in West Sussex. He even followed me to my hotel to make sure the tire patch held! Amazing!

Don’t believe that company it’s one big SCAM.

From a week i trying to get back my car. Us insurance contact with them to …

I would like to thank the RAC for leaving me stranded on the side of the road in the cold rain and wind on Saturday. My options as a member were pay £180 for recovery since no garages were open within their 10 mile radius or “make other …

i think they’ve lost my vehicle and now they cannot provide a proper information why i still not delivered to the garage !!!!

Absolutely woeful service! We broke down at the end of the slipway coming onto the M2 from Canterbury at 11:50am and at time of writing this review at 18:50pm we still haven’t been recovered home! The best they could give us, after STANDING …

Horrendous company and customer service. Joined on the day for emergency cover and breakdown at a cost £165 + the cost of the breakdown package. Left waiting 7+hrs as a vulnerable motorcyclist in the dark and rain, to be recovered and then have to pay a further £100 to be towed. Absolute disgrace.

Superb staff. My car couldn’t start the ignition was turned off the staff manage my time and get my car running again. He’s very polite and humble to get me up and running. I recommend this company as they have a good and reliable staff. No time wasters KuDOS. To RAC staff.

Clutch cylinder broke on my mercedes luton van today 3hrs from home told waiting time was 240 mins for a patrol to attend when the patrol attended was informed as my van was 23ft long I would have to pay for my own recovery…. Aa have just got me home

They’d get Zero Stars if I could … Shocking rural service (x2 successive near 3hr waits to start a car going to its MOT and still no joy from them) backed up by lying / incompetent ‘customer service’ staff. Can’t speak to anyone directly …

I called RAC at 9.41am this morning due to a breakdown whilst I was driving with a baby in the car. I was advised that someone will be with me within 3 – 4 hours. Within the hour my baby starred throwing up and became poorly, I called back …

If I could give it 0 stars I would. Honestly the worst service I have ever used or interacted with. I pay for a very pricey policy because I thought I was paying for a worthwhile service. I was told a few hours wait and waited over 7 hours …

been waiting for 15 hours for someone to collect my car… avoid completely

Did not appreciate attitude of the RAC with my breakdown and inability to unlock the car.
Been a member for several years, last year they misplaced my car due to …

Disgusted doesn’t go near it!! Our grandson waited 7 hours for a van. Then they have been told to hire a car as their car will be taken to Birmingham and shipped to Brighton when they have enough cars to warrant a trip. They’re under 21 so now have to get a taxi from Staffordshire to Brighton so they can get to college.

I have had 3 breakdowns so far with the RAC on my Motorbikes. All three times they have been able to help. I had my chain snap and get caught in my rear Tyre on a major road, I was quoted 4-5 hours for my area but the patrol was there …

I cannot believe that after the first time that I needed to use the RAC after a year and a half of having a breakdown cover that they did not even arrive at the scene my ABS light sensor had came on and I did not want to drive back home as …

If there was No stars I would be putting that I am absolutely appalled buy the level of service I received. I was left on the side of the road with my partner for 7 and a half hours in -4 degree temperatures in nothing but T Shirts after …

Absolutely brilliant service from the RAC this morning. I stupidly locked my husband and I out of the car leaving us stranded in the cold on a supermarket car park – not ideal in current circumstances. The control centre advisor was …

Luckily im with the AA but have a family member let down by these. 5 hour wait after a breakdown delayed several times, each time promising to be there by a certain time. Appalling customer care taking over a month to respond to a …

I have Rasied complaint on the 20th of August Rac been taken money from my account in the last 4 year without my permission and authorisation passed 20 working days now and even after I have made the complaint still received eamil thanks me …

CAUSED FIRE BURNOUT ON MY CAR
Make: BMW X5 2016
The vehicle originally had a burst tyre in Snowdonia National Park on Monday …