Sandwell Metropolitan Borough Council reviews

Where to start?
Their phone system is appalling, lengthily and unnecessary introductions on your phone menu, please stop saying ” W W W” like we’re 5. Check your system after …

The telephone service is absolutely useless I’ve just spent two hours going from number to
Number. U can’t speak to anyone it’s all computer and your buggered if you haven’t got one

After an hour on the phone and finally getting an option to speak to someone the call cut off, yet again another council tax notice saying we haven’t paid and we’re in credit!!! After living under Dudley Council for decades with no issues …

Absolutely shocking service you can never get to speak to anyone. Sick of being diverted to the repairs line. There quick enough calling you if you owed something then they’d want to talk… utterly disgusting…

The telephone service is absolutely useless!!
They not collecting bins over 2 weeks!
Well done !!!

This council is honestly run by idiots. Haven’t seen a place that is mismanaged, with staff having no common sense, staff having no intelligence or a moral compass. Their online portal is useless just like the staff.

Reported our boiler and hot water which has completely gone, hasn’t worked for a week now. Gas section have been out numerous times saying its different things only when they’ve gone it’s broke again. Now today the engineer came out turned …

Thoroughly frustrating system. I may have finally sorted out council tax refund after several months.
Despite asking how to contact and providing an email address they don’t use it. Only way to check is to go into the account you have set up.

I thought ild never see the day British citizens have less rights than a immigrant just tried to call and had a Asian male answer the phone no help what so ever of I was he’s type I definitely would’ve been helped this has to stop

I’m disgusted with the automated service .
All I want is to amend my council tax bill.
And speak with an advisor . …

One of the most expensive council tax payments in the UK and there isn’t even an option to speak to a person over the phone. Absolute joke. 0 stars should be an option.

I’ve a council tax issue and theres literally no one to speak with. I’ve paid but have bailiffs trying to take my goods. All automated and you get sent in circles. A person could have sorted these issues out in 15 minutes.

they all cover for each other phone them up and you can bet the person you need to speak to are on annual leave (they say that when they have put you on hold and the person does not want to speak ) if you are english and cant play the race …

I’m beyond shocked that you gave me a parking ticket. There were no signs anywhere on the street that we couldnt park there. We’re a Canadian family who drove across your country to watch the Commonwealth Games aquatics at your facility to …

Unable to get through to anyone over the phone or get a response via email. Have applied for a council tax refund now over eight weeks ago and haven’t heard anything despite chasing it almost every week. Absolutely incompetent council service, seemingly providing absolutely nothing in the way of support or help to its constituents.

There is an abandoned car outside my house.
I contacted the police. Their automated system advised I call my council.
I called Sandwell council. After 5 mins of automated messages, they advised I …

There needs to be a 0 star options for the incompetent people that work here. Absolutely shocking service. Seriously difficult to get through to an advisor, 50mins waiting time each time. I called on 2 occasions, the phone options make it …

Just had a RUDE, SMBC employee call myself when asked who was calling replied Sandwell Council obviously they think this is this correct way to address residents with Rude,Aggressive, Terse ,Unhelpful comments . …

Would give 0 stars if could.our bolier was faulty,so gas engineer came out on Monday 5th and condemned it.rang every day they saying somebody come out again.come Wednesday ,two engineers came and we’re nothing but abusive and …

Worst councill ever, can’t sort out anything and dare do claim councill tax. Total waste of tax payers money.

I would give zero stars if i could, absolutely useless. Trying to sort out council tax, their website has broken links, their phone service is fully automated, with no options to talk to a human being about anything. Their phone menus are …

Lovely light and airy place, recently refurbished with good facilities and extremely nice staff ☺️

I asked a few simple questions about my childrens education, donna got mad and called security on me! And i got kicked out! What a joke!

Catastrophe. No light on the street, No parking for cars,No clean street, No good shops, No good gym,No facility, old houses,weak security,I dk where my council tax gone?if you are a 90 year e old you very welcome to heaven for rest of your life.

If I could give no stars I would. You can never get through to anyone. They are very incompetent.

They won’t answer letters.
The address is in NOTTINGHAM !!!
Phone ….no chance.
You’ll wait hours on end.

Constantly on hold, options just send you round in circles without actually putting you through to an actual person. Then the call hangs up.

Calling the Phone Lines is a battle with the infinite queue, however in all fairness I’ve found the email communication very responsive, MySandwell works well for all the admin, and letters / post communication is frequent – so I’ll give them that.

Tried to pay garages here today, machine doesn’t have garage options. Cashier wouldn’t take my money. Very rude staff and not helpful at all. Just walked out without paying. Security tried to help but couldn’t. Need to get rid of the big fat cats and use the money to put cashiers back on.

Council Tax Department is so slow. I have an incorrect period of bill from Aug2021, I have contacted them many times to amend the bill for the correct dates, its taken them 2 months to give a response. Ive submitted proof and awaiting to …

This is the worst experience i have ever had, trying to contact them regarding council tax, the phones have gone really stupid now, you can’t even speak to anyone, and the phone service is an automated service, what’s the use of you council …

I am so disgusted! The woman hanged up on me just because my daughter is too young to translate! My problem has not been solved for halve a year now. This is the worst Council ever! I can only put 1 star bout it deserves 0 or negatives. Definitely negatives!

Appalling service, would give 0 if allowed. Nobody is willing to help and gets mad when asking genuine questions!

Covid 19 is something we all know caused meyhem for 2 years. But there is no excuse for Adult Social Care to ignore a elderly lady aged 89 who was told by Sandwell Adult Care she had to have safety issues including access and washroom …

I can’t even express enough how this council has a bad culture within its staff. I have had contact with housing and school admissions and i have had staff laugh in my face, be condescending, gaslighting and be dismissive. Just look at the …

Phoned up and after ages of automated options got the thanks for calling sandwell council and goodbye. Tried again and finally got through to a human(just), she said I had my facts wrong and I told her I got my facts from the sandwell …

Been going back and fourth about posting a review for the council but they were extremely unhelpful when it came to finding housing in an abusive situation.
It’s almost as if they don’t actually want to help; My requests for the housing …

Worst Communication ever , there send me bill for business rates for somebody else building . And now there forcing me to pay somebody else bill . I received court letter . WHY? …

since most of them still work from home the excuses they use when its there fault is im sorry it was a computer error .no it wasnt it was you not doing your job correctly .they all cover for each has even they know they are as lazy as each other

Why can’t I contact the council tax department for a refund? The phone line is a joke and you can’t talk to a human.

This council is an absolute joke! They never do their job and they lie to make themselves seem better, they need investigating and sorting out because people in sandqell are having to suffer because they wanna sit on their arses doing absolutely nothing and get paid for it!

If there was an option to give zero stars i would. Horrible customer service and that’s if you actually get to speak to anyone over the phone. They keep sending me a link when all i need is to speak to someone so i can address an on going …

Wish I could give 0 stars instead of 1! Worst council EVER! We overpaid on our council tax instalments and their automated system sent out a court summons for an 88 year old lady who had a stroke and was bed-ridden. She was very upset, …

Worst experience ever always sending letters threatening court action and extra charges even though it is first point of contact very bullying and not proffesional they don’t care and are just interested in making money out of you won’t …

The WORST council EVER! They deserve a Zero star.

Bins not collected again !!! Why do you pay serco joke!!!

I feel for everyone who’s had a bad/poor experience with Sandwell council.
I have had my own share of poor experiences with them.
They DO NOT DESERVE A RATING AT ALL!!! …

I had the pleasure of working at Sandwell last year as a temp Housing Officer late 2020 until Spring 2021.
To date they are the most diverse, welcoming and professional Housing Team I …

You Close the car park next to lidl in lower high street cradley heath. All customers going to heritage builders merchants use this.you put a camera on Sydney road opposite and give everyone visiting heritage a ticket. Great bit of scam …

When calling emergency repair service i found the member of staff i spoke to was not very customer friendly. It seemed as though he was fed up with his job, or fed up with the customers calling up. He wasn’t helpful at all. And i ended up …

Atrocious. By the time I get to speak to anyone I’m so frustrated I don’t even remember what the issue is with that stupid automated phone service. The mysandwell account is useless it takes god know how long to action any request. I don’t know where to go with this council at all

Poor. Rude staffs. Unhelpful. Never answer the phones.

We feel suffocated in sandwell as the council is soo poorly managed. This needs …

purely disgusting automated service and rude staff when you eventually get through. its embarrassing in this day and age people can still get away with running any professional enterprise like this. its a joke and our taxes should not be abused in this manner

Many thanks to Parminder and Lisa who work on the front desk in Sandwell Council Office. They listened and dealt with our Council Grant query after several attempts to contact via telephone.

Hi
I give 5 star rating because I am loving in sandwell councils from 2003. Whenever I went to sandwell office I had no problem with any staff. Very helpful people especially housing officers. All the staff in reception as well.

The corrupt failing sandwell council leave people without heating dangerous gardens they don’t fix any repairs intill it is absolutely necessary to do so and then you have to beg and they may come when feel like it and they are protected …

Very polite and calm employees. Doing work experience here is a great opportunity. Would recommend.

Possibly the worst council I’ve never been with. Helped us set up a direct debit and 3 days before it was due out pushes the price up by £30 a month because apparently we hadn’t paid the direct debit yet. Haven’t had a smooth transaction with this council since we moved to the area 7 months ago.

money grabbing gits and clowns working in the Smbc, never come across a good honest one yet ? I’m 63 now nothing changed with them? in fact its gone worse over the years dealing with them? I have now started to sell off my house’s in …

Doesn’t solve a single problem with my flat, you have to constantly message them in order for them to help you, lazy dumbfucks.

Complaints department useless beyond belief.

The telephone automated system is useless and should be changed or improved drastically so at the very least have an option to speak to a real person.
I also found the website too complicated and not easy to use and search for …

I booked and paid in advance for a bulky item collection and all I got was a me doing there job for them it disgusting I paid around just under £40 for nothing and if the council start complaining about on why my non recycling bin is full of rubble from a 2 doors then I’m gonna smack its a joke

They don’t help at all only one things they say is Corona need to repair the floor been calling several times ignore me I Been waiting 4 years for the repaire the staff should go for training about how to talk to clients you be polite they never can sort my problem they don’t know towards to say blame Corona

TERRIBLE, they’re absolutely incompetent. How are they still allowed to operate?? They’re disgusting. They need investigating and all the staff need replacing. I’ve never ever known a council like this

A real nightmare dealing with them. Once you get 35 minutes of waiting time in the queue on the phone, they answer but do not speak. And after 5 minutes of silence they cut the line. Clearly the person who should answer the phone is there getting paid with our money doing nothing. Worst ever council in the UK.

Absolute nightmare trying to get to speak in person to anyone. Can’t seem to get anywhere past the automated service. How the hell do you get to talk to them on the phone, it keeps giving out other numbers to dial and still can’t get an …

The litter problem is out of control. There is not a verge or footpath in the borough which isnt deluged in litter. Have they sacked all the litter pickers ? It really is depressing if you have to walk anywhere. Come on Sandwell Council wake up to it.

Terrible they.won’t pay a mentally ill man his housing benefits when he’s been getting his rent paid for years. His condition only deteriorated since the decision and it is disgusting. Shameful shameful shameful

Sandwell complaints department will deliberately ignore your legally valid stage one complaints. I made a complaint about the conduct of a Senior Manager who was suppose to investigate my complaint and was asked valid questions and I …

If only could give zero or a minus ranking. The workers here are totally thick and lazy. What do they get paid to do??? Most unhelpful bunch of people who are completely incompetent. It is the worst Council I have ever come across

They claim to complete work without even getting to premises, they collect information and leave you to duel in the mess and give little or no assistance at all. If you are in a hazardous condition, you will be left to die in it before they can notice a thing at all.

If you call you are on phone line around 45mins waiting time. The online system is not easy to use and if you use the email address it no longer works.

Could believe how long it takes to get through to some one to speak to about a bill, if the council was a business Relying on customer service skills they’d be no business!! Quick to get on your case but resolving the issues there a waste of time!!

Why do they give you numbers to ring when they know full well you can’t speck to anyone they just don’t care unless it’s to vote for them it’s spread like a disease only robot’s answer and put you through to more robots that cut you off so you try again and again

I never intend to write anything negative about any business or organisation however something needs to be done here. It is impossible to speak with anyone on their automated service. My client has a matter which can only be resolved if …

Just good looking in website and Peper

I emailed Sandwell Council and had a reply telling me they could not help me but to call a tel. no, and to press option 3. After pressing option 3 there were several more options. I pressed the one which was relevant to my problem, and …

Sandwell Council House,
Freeth St,
Oldbury …

Communication skills between the teams are shockly poor!! I lost my sister and had to stay with my mum who is in the sandwell borough as we dealt with the loss. To then recieve a letter she was still living there even when they was informed …