seethelight.co.uk average reviews all over the web

2.6
Total Reviews 47

Average reviews from all platforms

Average Rating 2.6

Average reviews from all platforms

  • 5.0
    17
  • 4.0
    0
  • 3.0
    1
  • 2.0
    3
  • 1.0
    26
seethelight.co.uk reviews breakdown:
Google
2.6
47

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47 seethelight.co.uk reviews on Google

JN
Jeannette Norris 9 months ago on Google
( 5 out of 5 )

Was leaving STL but went back as no other provider able to beat the speed and connectivity. Spoke to Russell in customer services and what a delight. Gave lots of helpful tips and wasn’t pushing for getting more money out of us for …

ET
El Toblaho 9 months ago on Google
( 5 out of 5 )

I pay for 360mpbs, and I get a solid 360mpbs 24/7. I can run a network log for days and I have never seen the speed drop below 359.6
Yes the WiFi router is a bit poor, but I’ve never had a good router from any …

TC
Tony Cook 9 months ago on Google
( 1 out of 5 )

Shocking service, fibre keeps dropping out, phone line is hideously poor. Not to say ****** expensive.

S�
S “Bloodbear” W 9 months ago on Google
( 1 out of 5 )

If I could give a minus rating I would, one star is far to generous!
Poor everything, krap phone line, customer so called services don’t reply for a few days, the help chat option don’t work as there is never anyone on the other end to help, can’t wait for contract to end! Never again! Be warned! Go with another company!

LW
Lee Walton 9 months ago on Google
( 1 out of 5 )

First few months download was amazing, 160mbps, but now I’m lucky to get 3mbps. When I contact Seethelight and they check my speed, lo and behold it’s working fine.. until the next evening. Disappointing

AH
Adam H 9 months ago on Google
( 5 out of 5 )

Moved into a new build in 2019 and have used since. Never had an issue with the Internet connection and I don’t get hounded with emails and marketing sales. Good stuff

AT
Andy Taylor 9 months ago on Google
( 1 out of 5 )

Have been a customer for about 10 years and only because I live on a new build site that are tied to this network.
Appalling customer service, rude, arrogant. …

OP
Olivier P 9 months ago on Google
( 1 out of 5 )

I should have get 18 month free of Sky tv however started to get charge after 4months and see the light are terrible at replying to emails. Now I am stuck paying for Sky as I cant cancel it until end of the 18 month contract. BE AWARE SCAMMERS

LS
Lance Santos 9 months ago on Google
( 1 out of 5 )

Please don’t use this company. They sound great when you sign up but that’s where it all stops. The internet speeds are promising but they clearly have a massive throttling / capacity issue. You’ll never be able to game and/or stream during …

BS
Ben Shaw 9 months ago on Google
( 5 out of 5 )

I’ve found seethelight to be excellent. Had the 360/72 service since 2017. In that time, I’ve not had a single service outtage or slowdown issue on the line (maybe in the middle of the night but I’ve never noticed). …

DK
Dylan Kennedy (Dylan Quint) 9 months ago on Google
( 1 out of 5 )

Avoid if you can!
Paid a lot of money for 120mb, average around 5mb download speeds.
Have raised the issue multiple times and just get bounced around. Have sent …

CA
Calum Armstrong 9 months ago on Google
( 1 out of 5 )

I had SeeTheLight for a few months, after moving into my new home. At first, I didn’t notice any issues. My internet speeds were great. However, about a month in I realised that I was experiencing random dropouts in download speed. Long …

IA
Ilham Aliyev 9 months ago on Google
( 1 out of 5 )

It is funny how they are forcing you to give them a star rating to be able to complete your review here. One star is one too many for these bunch of …. . No internet all day long. Some lousy excuses on their website about “a third party …

P
p0u1 9 months ago on Google
( 5 out of 5 )

Fast internet for people who understand, joined last month didn’t need to buy their equipment as I had a decent switch. …

IA
Ike A 9 months ago on Google
( 2 out of 5 )

I had a terrible experience though it ended well. First a poor customer service and very unprofessional staff by name Peta who could not fix my problem after spending a long time explaining my concerns. She said to speak to a senior …

KP
Kiran Parmar 9 months ago on Google
( 5 out of 5 )

Just spoke to a guy called Steve on Seethelights customer support. He was absolutely excellent. Took an hour of his time to solve a problem for me when I know his colleagues haven’t helped my neighbours who have had the same problem. He is …

RM
Ray McD 9 months ago on Google
( 2 out of 5 )

No internet, no one to call, no compensation.

I signed up for a 12 month contract paying £59 a month for 320mbps and a phone …

M
mojohouse123 9 months ago on Google
( 1 out of 5 )

After some upgrades in our area I don’t have any complaints with the speed. However, it all falls apart with seethelight when you contact their customer services department. …

G
Georhan369 9 months ago on Google
( 1 out of 5 )

It’s never their fault, always SKY this or SKY that, then tries selling you more stuff that “may” fix the problem. Plot twist: never does. If you want WiFi which is super fast but works one day a year pick this company.

HB
Hichem Belouizdad 9 months ago on Google
( 5 out of 5 )

I would recommend this company a million time!! Ive ordered a routeur on Monday, received it on Thursday and it worked well straight away. I had to call them few times during the process and every time the guy/girl I had on phone were super …

AS
Adam Slade 9 months ago on Google
( 1 out of 5 )

Have had internet from them for 2 years as we have no choice… switching now to 4G because it is 2x faster and it does go down. STL isn’t good enough even on Fibre to stream iPlayer or Netflix and get lots of buffering issues. Support …

JJ
James Jiimmy 9 months ago on Google
( 1 out of 5 )

We seem to be stuck with this company because they bought a monopoly on our newbuild estate. BT told us they are ‘contractually locked out of supplying our area’, as have a few other well known providers – how can this be legal!? Very …

AS
Ann Summers 9 months ago on Google
( 1 out of 5 )

I’ve never seen such a disorganised company rang up about not having hot water was told an appointment was made nobody turned up at the specified time rang back to be told the advisor didn’t remember to book in the appointment only to tell me I had to wait for the next day as they were too busy.

D
DR3W 9 months ago on Google
( 1 out of 5 )

AVOID AT ALL COST!!! NAVOID AT ALL COST!!! NOT WORTH THE HEADACHE.

I read the reviews on a broad range of sites and decided that although pretty …

BD
Barry De Jager 9 months ago on Google
( 1 out of 5 )

I have been struggling with my internet for the best of 2months. I constantly contact send emails but to no avail. AN engineer was sent out to our property. “Apparently where the router was located is the main problem” SO they installed TP …

MB
Molly Brown 9 months ago on Google
( 5 out of 5 )

Excellent service which rivals all of the bigger companies I’ve been with. On the rare occasion it has been troublesome, a quick visit to their web page shows me if they are aware of any issues (they usually are) and a timescale for a new …

G
Gary 9 months ago on Google
( 1 out of 5 )

They offer fibre to the home broadband, which in theory is the fastest possible internet available with the least connection loss. …

RH
Ronald Hales-Reed 9 months ago on Google
( 1 out of 5 )

No service to call at weekends!!!I would have given them no.stars at all.

KL
K L Bowden 9 months ago on Google
( 2 out of 5 )

Generally good Mb/s, however, no weekend support resulting me having to make costly commutes to city offices to be able to work as I’m dependent on the connection due to living in a dead zone mobile signal area. This also renders all communication useless as well as entertainment packages we’ve paid for such as Prime.

C
Chloe 9 months ago on Google
( 5 out of 5 )

I dealt with a lovely chap called Lewis. He was very responsive and professional. Lewis ensured that my query was resolved and thus I am a very happy customer. I would definitely recommend.

DK
D K 9 months ago on Google
( 1 out of 5 )

poort internet service! bought a package ultra165, takes ages to download and upload. stuck with them for a year! worst internet provider in the market.

PT
Patrick Turner 9 months ago on Google
( 5 out of 5 )

Been with now for 7 months, internet has been great no dropouts I can get 118mbps on mobile device around the house and the same on wired connection. – Can’t fault.

SB
steve bellamy 9 months ago on Google
( 1 out of 5 )

Dreadful service many phone calls very glitchy! All they can offer me is an upgrade for more money but the service is absolutely shocking 😡 …

C1
Cam 111 9 months ago on Google
( 5 out of 5 )

Just moved into my new house, don’t care what anyone says fantastic service, customer service and amazing speed! 164mbs down 33mbs UP !!

MM
Morgan McCabe 9 months ago on Google
( 1 out of 5 )

Terrible . 200kb/s average downloading speed . Goes down multiple times a day. Only reason we’re with them is because they’re the only ones who provide a service around here. But really it’s not worth it anymore . Hope they go bankrupt soon

MW
Mc Waivi 9 months ago on Google
( 1 out of 5 )

If I could give no stars I would. I’ve gone without proper internet for over a year because it’s better than being with this company. They steal your money and give you terrible internet. If you have a choice (unlike everyone in charlton Haynes) then stay away from this internet provider.

MW
mael wong 9 months ago on Google
( 1 out of 5 )

Been with this company for 3 months. Theyve broken down 4 times at least once a month for days at a time. Just get virgin or BT, this isnt worth it

VM
Vish M 9 months ago on Google
( 5 out of 5 )

Excellent high speed broadband services… Been with them for 2 years and I find them to be very efficient and professional across the board… I’d highly recommend.

AP
A Pandya 9 months ago on Google
( 5 out of 5 )

Brilliant service, been with Seethelight for 5 years and its always been amazing. Super fast fibre broadband especially when lots are working from home

JP
Jock Perkins 9 months ago on Google
( 5 out of 5 )

Fast internet, incredible customer service, especially vs the other big players in the ISP market. Definitely consider.

MV
Michael Vogiatzis 9 months ago on Google
( 5 out of 5 )

Does what it says on the tin, plus good customer service.

SF
Sandhyo Fernandes 9 months ago on Google
( 1 out of 5 )

Constant downs and take about 3 days to solve the issue.

SC
Sam Cox 9 months ago on Google
( 1 out of 5 )

Need to speak to someone all there is is 0800 numbers how you ment to speak when you can’t call them numbers

SS
sekhar saladi 9 months ago on Google
( 3 out of 5 )

Very poor customer service

DP
dannyelle preston 9 months ago on Google
( 5 out of 5 )

Very good.

JC
Jack Clear 9 months ago on Google
( 5 out of 5 )

Quality ISP

AF
Albert Fox 9 months ago on Google
( 1 out of 5 )

Rubbish broadband

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