Sheffield City Council reviews

When Sheffield Council ask you to send your ID to them, Don’t they lost all my families ID 2 driving licences, 6 birth certificates and utility bills and after them claiming they hadn’t received them the recorded delivery said differently, …

Their housing team is utterly corrupt, full of liars, they don’t follow their own procedures, ignore official complaints that state clearly response should be forthcoming in 3 days and play constant games. Disgusting. …

The ancient city government building of Sheffield, the building with the same ancient history of this beautiful city, in the luxurious Victorian style, Mr. David welcomed and received me with all friendliness

Just a useless organisation, incapable of updating their council tax records despite doing it numerous times online. Tried to ring to rectify the error but stuck in a queue for hours. Can’t even spell our names correctly on the council tax …

-100 stars. Absolutely useless, trying to discuss my daughters school pace in September, been on hold for ONE HOUR!! Absolute shambles, what are they being paid for, watching the phone ring? No customer service what so ever, need new staff.

Got a parking ticket from Sheffield City Council scroungers got nothing better to do than walk around centre ticketing working people. They wonder why the city centre dead all shops boarded up when council makes everywhere bus gates and one …

Completely incompetent and useless. Unfortunately it’s one of those organisations that it’s inevitable to deal with as much as you try to avoid them. They are making my both personal and business life as inconvenient as they possibly can …

Good luck trying to speak to anyone on the phone. I’ve been hung up on 3 times so far after being on hold for over 10 minutes. This happens every time. And if you’re lucky enough to get through to someone, then chances are their ‘systems are down’ and so they can’t help. Totally shambolic and highly infuriating.

On hold for 45 minutes before releasing no 1 is ever answering the phone

Absolutely shocking customer service. The customer service dep needs more funding or someone else needs to take over. Clearly they have 1 person waiting on the phone or something mad. I have tried countless days to get through now I am in a …

If I could score 0 I would. Absolutely incompetent, every single staff member I’ve had the ‘honour’ of dealing with. I think there’s a cap that no phone call should be answered before the customer has been on hold for 20 mins. I’ve had …

Utterly useless customer service, every advisor makes up their own rules as they go along.

Community workers are a complete joke. They will make you mad and then pretend you’re a monster and need to be supervised panic room. Proper abuse

On hold for over 2 hours and then said our lines are now closed and cut me off, rang the day after at 8:55am and still took over an hour to get through. Thought id resolved my issue but then received a letter saying I owe alot more than I …

The phone system is clearly not set up for customer service. Long waits. Unhelpful staff. Onus always on the customer to deal with the delays or system issues. “You can call back later when the system might be up”. “I can’t messages, you need to call back and see if the system is back up”. etc etc

I do not live in Sheffield nor ever have I but I used to just do day trip visit s to an inherited friend and colleague of my late husband’s there and as the very formal acquaintance that we had went on for fifteen years.he being twenty …

They lied to us about our council tax bill, saying we have a discount applied. We are now receiving letters saying we owe £400 and we have to pay within 2 weeks. The staff have no remorse whatsoever. Horrible people, you can only get through when you owe them money. Get out of this city whilst you can. Frauds

These mugs couldn’t even get the Welsh flag right and flew a Scottish one

I am trying to call about the council tax letters that keep coming addressed to the previous tenants to let them know that those tenants are gone and we have no way of knowing where they are. The call keeps getting cut off before I can even speak to anybody.

Attended a meeting here, a great old Victorian building, and their nativity scene

awful service in every department. doesn’t reply to emails, having to wait hours on the phone just to be hung up on, doesn’t reply on their social media account yet evidently find it SO easy to contact me with letters. not sure what these people are paid to do.

Should be -5 star, shocking over an hour to rent, when there want money there are soon done your neck on phone or letter. We call just excuses and blame it on coronavirus because they’re too busy, drinking tea and coffee to pick phone up…

I have tried repeatedly to contact my neighbourhood housing officer Sabrina for the last 5 or 6 weeks. I have left messages on every scc telephone answering service available in order for her to contact me. She has received 2 e mails …

Impossible to contact them on the phone at times, and they don’t respond to some emails at all by choice. Plus their computer system often seems to have errors, and it’s difficult to get them to acknowledge you’ve spoken to them previously about one issue or the other.

Been promised two letters regarding council tax have been sent out to me first class two weeks ago, both still havent arrived, called to question this, waited on hold for 47 minutes, only to when someone answer the line be completely dead, …

A year ago, I put my house on the market. i neded to inform the council thst i will not becrentingvthr proprrty snd its I who will be paying the council tax!. I rang the council several times but they would not respond. five month pregnant …

Nearly impossible to get through to. A robot will give you useless advice then end the call on you. Everything is urgent if they want money from you but try to call them about it and you just can’t get through. Their website is down …

Charged me over 4 times the amount they should have. To make matters worse, the call centre is totally shambolic. This “operation” (which I use in the loosest sense of the word possible) is rife with inexplicable line disconnections, …

Fire Katie Josephs. She was head of the covid task whilst at the same time breaking covid rules, hosting lavish parties on tax payer money. Now she leads the city council, and who knows what corruption she’s involved in. She needs to go.

Try to register to pay council tax. Called countless times last week but can’t get through. Emailed them a week ago, NO response. Tried their website to register, it’s broken and doesn’t allow me to complete the registration. No doubt I get …

Tried to paid council tax via there portal failed yet again. Nothing about this council works, having grown up in Sheffield, and having gone on to work in other towns and cities after University, it saddens me to see how underdeveloped, and …

Parking, Sheffield Centre on Love Street. Despite signage that parking meter is across the road, in reality it is about 1/4 mile away on adjacent street. Rang parking services and abruptly told that if I left the vehicle with no ticket I …

Called twice for 30 minutes on hold , then hung up .. Just to set up a direct debit for council tax , and I still didn’ t solve my problem. It s been 3 weeks, I will have to go in person at the council office eventually to sort my problem…

Disgusting and painstakingly slow and disorganised, it’s like your treated as a different class of citizen when you are a council tenant. Left a whole weekend without heating when temperatures reached -1c, tripped down the stairs because …

Absolutely disgusting by Veolia ! After paying £67.00 for 12 items to be removed the drivers came and looked and refused to remove the items because there was one empty box on top of a freezer! Now the customer services advisors are saying …

They are money making leeches! Not only do they charge a fortune for parking in the city centre, but there is no parking near western park museum! So me and my friend have had no other choice but to park on a road that says permit holders …

Waited 1 hour and 41 minutes then as soon as they picked up the phone they hang up I could listen to them laughing. Unaccessible poor customer servicing lack of respect

Had my bathroom floor done i got talking to council Worker he used me until july then he got rid of me he didn’t bother to tell me. he seemed nice that’s how bad council system is in my home he took advantage and it makes me …

In the last month I have wasted over 8 hrs of my precious time on hold with the repairs with frustration rising within me because after 2 hrs you get cut off why on earth are we paying our taxes

A council committed to withhold information under “data protection” when it suits their agenda. The whole admissions policy is in dire need of a complete overhaul, ensuring parents can place their children at their local school. Current …

Only started recently been in contact with our council because nesesaty compellled me, Thus tound out fobbing the local tax payers off, and disregarding them is a norm,

Would have given no stars if possible . As a labour supporter all my life I have to say this council must be amongst the worst in the country . Parking charges in town are extortionate yet all the city toilets have now been closed down so …

Disgraceful labour ran council exploiting the working people of the city as usual, they will not answer the phone (tried several times including once for over 2 hours on hold) and even after submitting a council tax exemption following the …

I have no stair treads on my stairs. This was reported 4 months ago . It was supposed to be actioned before june but still nothing from my endless calls to them. Same as my bathroom with the mould effecting my asthma and the cracks on the …

Waiting over 9 months for a pip renewal decision and being told to just wait is unacceptable and I applied for a blue badge 3 months ago and I’ve not heard back.

Their customer relations must be one of the worst that I have come across. They have the potential to make peoples lives a misery however, the people must pursue them and hound them. After all, they do exactly this to the people they are …

several calls made, on hold for 40 minutes plus. overcharged council tax and told complete lies by an advisor. Moved house to save money but am still paying the council tax for my old house as they have not amended my account after 2 months. Not happy.

I worked for SCC for 23yrs..so I’ve seen a lot of changes .. nobody listens.. the repairs and maintenance department is garbage,housing,Yr just a number.ive been waiting 4yrs sinced I downsized for work to be done…this property was inspected by Mr Darren Oldfield..rude lied over and over again..

One month tray to call the sheffield city council but always qu full and ask me to call later ….or wait more than 55 minutes and then cat the line ….no one can help this beautiful city from this people

Unable to contact SCH as they never seem to have anyone to man the phones. Was on hold for 30 mins and then got cut off. No where to complain and due to the fact I work I’m unable to go into the council in person. They do not answer to …

Council tax you can never get in touch with the phone always busy you know I phoned up at 7in the evening but got told every one was busy lol a bloody joke

Practically impossible to get through on the phone – no response to emails. Worst customer service I’ve ever come across

Hands down the worse council I have encountered for setting up direct debit tax payments. Does not respond to email, impossible to get on the phone and online services don’t work. Unbelievable

They don’t own the city but act as if they do. They are suppose to maintain Sheffield but have ruined it. People need to STOP voting LABOUR in the Council elections because this once great city will never get better if they continue to.

I love the city. But the council have been the worst experience of it. Utter scumbuckets. If someone torched Howden House I wouldn’t lose any sleep.

This city council doesn’t work. Even if we have any query or complaints, they don’t treat well. The report on line also doesn’t work because of their web security problem. There is no way! Sheffield totally lose the function of the council.

I’ve called them multiple times to sort a variety of issues. It takes about 30 minutes no matter which service to get through to someone. …

The building is lovely but could do with more staff in call center

Absolutely terrible, can’t speak to anyone and have been ringing for days and keep getting told due to high demand can’t answer my call.

1h40minutes on hold and then I get told the offices are now shut. Here’s an idea, hire more staff!

Absolutely horrible, called at 8 am on the dot , been number 5 in the queue for over an hour and half.

Shocking council! I’ve no idea what they do with the money they receive! Take for example the money for resurfacing the roads, they resurfaced some but others are in such a state with massive pot holes! It’s embarrassing!

Echo what others have said, pretty much impossible to get hold of anyone

Why is there no solution yet to confront bicycle theft?

One star as I can’t give them zero. Attended various committee meeting where public are told they can ask questions to be told to ‘put them in writing.’ Waited 3 months for a reply, and then the answers were all one word answers. Appalling.

Terrible service complaint will be going in, over two hours wait for a phone call and phone goes dead.

Having to pay council tax multiple times in one month? What a sham. This is unlawful and currup. Seriously, what have your done for Sheffield and it’s working class?

Shocking service, I spoke with a supposed “manager” called Darren Whittaker regarding a complaint in my area and he was extremely rude and dismissive! He obviously did not take my issue seriously or could be bothered with the hassle?

Sheffield city council is not good there was warned about snow coming and have not salted the roads so it has brought Sheffield to a stand still and do not care

Call waiting times are ridiculous.
Not good enough.

Terrible customer service. Impossible to get in contact with them. I’m still waiting for an email response after 4 months and been trying for 4 months to speak to someone on the phone. That’s how bad is it.

less than one star , had an emergency situation , the guy on the switchboard said he didn’t know which department I would need so put me through to adult services who had me waiting for 20 mins before they said too busy to take call and ended it —- really not impressed at all

Similarly terrible experience to the other people, the caller centre staff hang up on you the moment it connects.

They don’t deserve even 1 star

Incompetent people who are utterly unhelpful and blame their victims for their ineptitude. The only useful thing in the entire building is the toilet.

Very bad experience as I have been ringing for a week every day could not get through to anyone not sure if there is a problem with the system but we pay to make phone call and is not fair .

Made about 20 phone calls about over-charged council tax during the last week but no phone pick them up.

It is so frustrating dealing with the staff at Howden House you have to constantly tick their boxes or they won’t help you I’ve been down 3 times now each time ticking different boxes they are still not happy so I have to come again

Worst phone lines ever i think they dont really have anyone to take calls and they make up excuses to discourage people.

Dreadful service can’t get through to speak to anyone, spent an hour waiting.