SneakersnStuff reviews

What a great shop! The latest drops in stock are pared with super friendly staff who went out of their way to help me try on 100s of pairs of shoes.
Can’t recommend enough

I went in store last week and as always the store looks presentable but lacks in customer service, sizes and apparently shoe horns. You must have shoe horns as a store that sells shoes! I went looking for a pair of Adidas 84 low and Nike …

Staff weren’t moving weird. They wanted to charge me double (190 £) on a size 4uk but 110 for a size 3. End up buying that and when I was about to pay they said final sale. The shoes end up being to small as they were not for me and now I …

I was looking for some sneakers which they had on website but sadly do not have them in real shops which was little bit weird but my and my wife ended with new pair of sneakers anyway 🤣 shop is clean and service is perfect ! Do not understand bad reviews here on Google since those ladies were really helpful and polite …

For such an expensive store their webshop is severely limited. Why can’t you cancel an order through your account after it’s created? …

Dope store! Great selection! These pictures are from the 20th Anniversary Adidas sneaker pack. Nice event, staff were cool – nice vibe and good music. This store is definitely worth a visit! A lot of cool stuff including garments. Will pop in soon!

Worst customer service ever .
This is the true example why people go shop online .
Bought a pair of Jordan 2 days before wore them for 1 h till I notice they were …

I tried to buy trainers for my three boys for Christmas today.
Staff were outright rude and unhelpful.
After 15 minutes attempting to be helped, we left, went over to offspring who …

Great selection and excellent customer service from all staff especially Jahmal great energy. Wide selection of clothing and shoes. Great online service aswell 10/10 allday

Staff super helpful, and actually made me feel like my purchase was welcome, so much so, I went back and purchased more. That’s the way high street retail should be. Next time I’m in London I’ll be back to buy more.

Sneakersnstuff are the worst shoesellers in the world. Don’t expect any service from these frauds. Will not compy to EU law when you return anything to their webshop and they won’t refund your money or reply to your emails.

Fantastic place! Food was delicious, great lunch deal prices! Condiments on the table include good quality chilli oil, soy sauce and vinegar, which allows you to customise the flavours to your liking. Service was super helpful and really looked after me. Could not recommend more.Also, veggie options are super tasty!

AMAZING CUSTOMER SERVICE.

After some shocking retail experiences around shoreditch and central yesterday …

Love this shop. My first visit bit will go back again. Staff friendly. Great selection of sneakers and clothing. Highly recommended for people who want ltd ed sneakers.

Great shop, customer service was excellent two young women serving were a great asset to the shop. Made shopping enjoyable for once.

Do not order!!!!! Customer service does not exist at all!
No reply to countless emails and no one answers phone!
Day light robbery at its finest!

Didn’t let people into the store at 20 minutes before closing, very bad customer service.

Went there to claim my raffle purchase of some Jordan 1s. The place is quite small but has a hefty selection of both old and new year model sneakers.
Entrance is covered in vines and leaves. …

Don’t deserve a star at all! Terrible service with unfair delivery charges! Ordered a pair of trainers around first week of July was charged additional £10 for delivery due to size issue I have to return it and SNS return service was not …

Ordered a pair of trainers but had to return them as they were too small. The trainer’s took 10 days to arrive as they shipped from Sweden but it is proving difficult to get a refund from this company even though I returned them at my own …

Classic return problem. They are basically stealing from every customer £10 each time! As if they need that. Also everyone at the store looks like a zombie. They are just bored to be alive

The place is somewhat okay picked up 1 or 2 raffles in store before but mostly found the staff to be unwilling in wanting to assist oh and so everyone should know these guys are Backdoor specialists for hype releases.

Staff wanted to charge me double for a pair of gs shoes. Went all the way there for that shoe and waste my time

I am trying to return a pair of shoes because the box arrived damaged and it is proving impossible. …

I have only ordered online but can’t fault the service each time. Really clear notifications, shipped with UPS who in my area are perfect couriers, great savings in the sale which are always cheaper for me to buy from Sweden and have shipped to the UK. Arrival always on time within around 3 days.

!PLEASE READ!I would give minus stars if I could!! I ordered a pair of trainers (£160) and decided to return the item, inside the box was the return label addressed to Sweden so I returned to that address at my expense £20 1 month down the …

Only purchase something if you definitely won’t return. I returned an item a month ago and have been emailing everyday to get a refund but haven’t had anything back. No customer service so just sending an email a day to get a response. Very expensive delivery charges and bad experience so the company is dead to me.

Best shop and website to by trainers delivery come next 💥💥💥💥💯💯💯💯 …

been two months and I still havent received my refund. despite calling them and emailing, have been ignored and now can’t get a hold of them. Paid for an item that I don’t have and can see on the delivery details it has been returned to their warehouse. sooo bad and having to call my bank to try and get my money back.

Very poor customer service when picking up in store for a raffle pick up. Cashier who was serving was rude, entitled and unprofessional. After asking a valid question in the nicest way possible he proceeded to say stop asking stupid …

Customer service is non existent for this company. Tried to contact them via phone call, Twitter, Instagram, email no response anywhere. Ended up having to go to the store to return the item. The people in store (london) are helpful

Unfortunately their customer service is practically non-existent. I did manage to get a refund after a month, by going into the London Store and asking the very kind staff there. I wouldn’t order unless you know you won’t return any items.

I wasn’t sure about SNS as there are a few bad reviews out there, but what I got was exactly what I ordered when I expected it.
Delivery took a few days (as it was shipped from Sweden, and this was made clear …

Really cool store, both online and in store are great! I will definitely return.

Great helpful sales people here. Nice and cosy place to shop for sneakers.

First of all, I was impressed at the fact that I was able to find a sought after sneaker in my size on the company website. However, after ordering, I became concerned at the negative reviews posted regarding their delivery service. …

I have bought quite a lot of shoes from here. I had to return one pair of shoes due to them being too small for my partner. Paid over £12 to return the shoes. Received my refund (only when I contacted them asking them where is was as it had …

Attended store to purchase a pair of sneakers … was greeted by a very very welcoming young lady (Jade). …

Worst company I’ve ever dealt with avoid At all cost.. I’ve ordered a pair of trainers like a month ago still hasn’t arrived tried tracking the order multiple times it says it has been shipped 3 weeks ago no sigh whatsoever please guys avoid this shop!! never again buying from this shop!!!!!

Brilliant customer service. Greeted by the security guard as soon as we entered and the minute we stepped in there was someone who offered to help us to process a return. Love the vibes in store, very chilled and friendly staff 🙂

Great service as always! Even though you don’t buy anything, they treat you like bought the whole store. Always a pleasure!

Ordered two trainers from their website and after getting told their delivery times are 10-15 days compared to average retailers 3-5 days. After the time went past the delivery phase they wouldn’t pick up their phones or even respond to …

They sent a wrong item. I contacted them and after a day they came back saying there were sending a return label I had to process myself. Once I sent back the wrong item I tried to contact them to have explanations about the mistake and if …

Using the worst delivery service. After nearly a month of waiting and more than eight changes to the delivery date given I am still waiting for this package. And now apparently they’ve had a failed delivery attempt even though I’ve been here all day in my own house. Abysmal and highly stressful. Not worth it. Never again.

The shipping arrived as expected, unfortunately it was the wrong item, no problem as things happen. What’s not acceptable is the customer service I received. I am yet to receive a refund for the order… In times where retailers are forced …

Please check trust pilot reviews before dealing with this awful company. I returned an item in -store over 2 months ago and am still waiting for the refund to be processed.

£7 they charged me for shipping and I’ve had to wait 10 days for my trainers. Fine paying that if they get here sooner but this is ridiculous. I won’t be buy from them again.

I’ve shopped in SNS a couple times and have always seen things that I liked. I went in last week and was served by a girl called Taylor. Her service was really good! She was so polite and even helped me think of some outfits to go with my new babies. I’d come back any day to be served by her again! Thank you Taylor !!!!

Made an order which never arrived and was promised a refund. It’s been months and I’ve seen nothing, and now they have stopped replying to my calls and emails. Now I have been forced to enter the process of speaking with trading authorities …

Friendly and efficient service and really awesome selection of shoes – they’ve got some really hard to find trainers. Only thing to mention is that their sale stock is online-only so everything in-store is full RRP. That said, I can …

AVOID!!!!
I bought a pair of Nike trainers for my daughter, they were slightly too big so i sent them back to the Shorditch address, with the appropriate returns form, …

Worst customer service i’ve ever experienced. I’ve paid extra to received my shoes quickly, they came about 3 weeks late and their carrier failed to deliver them. Shoes went back to the warehouse in Sweden. It’s been two months and they still haven’t reimbursed me despite multiple calls and emails. Wouldn’t recommend to anyone! 🙂

Horrible customer service from Joel. I called in since my order was not delivered and was following up on my first call since i have not heard from them. He was not empathetic argued with me the whole time. Asked for a supervisor and denied …

Great shop with really friendly staff.
Although I visited on a fairly busy day, it wasn’t long before a member of staff came over and was able to assist me with finding what I needed. …

I ordered a pair of trainers 2 weeks ago for a photo shoot I had coming up. I payed £7 for shipping and expected my order to arrive within the 3-5 working days advertised on the website. After a week of waiting I decided to contact …

The worst online costumer service I’ve ever seen. I got a problem with a shipping, and they didn’t do nothing. …

AVOID THIS COMPANY
FRAUDS
i return an item, they don’t respond, they are COMMITING FRAUD …

Terrible. I returned an order for a refund over a month ago – I can see from the tracking info that it has been received, but still no refund. I have contacted the company numerous times, but they never reply. …

Customer Service for anything online is awful.
I’ve been trying to return a faulty pair of shoes for over a month and increasingly frustrated at the lack of / poor support for doing so. …

Amazing service!! Got personal customer service and felt completely taken care of and catered to! Oliver went above and beyond for us and we ended up leaving with 7 pairs! Will definitely be returning for more 🔥🔥🔥 …

They sent me the wrong size trainers so I sent them back and asked for a refund but have received no response/refund for over a month. The customer services line doesn’t seem to work at all and emails don’t reply and they ignore bad reviews …

Was worried after reading all the bad reviews on here and thought i was going to have problems……but to my delight everything went well. The delivery time to the uk took just over two weeks which is more than the website says but as long …

Very long postage times and even longer for a replacement, so far I’ve been waiting 2 weeks and not even had confirmation they have been sent. Contacted to customer services and basically got told to wait and thanking me for my patience

Having ordered online in the past, I’m already aware that the delivery times are quite lengthy as stock gets delivered from Sweden. However, I’m now up to day eleven since ordering and still no shoes. Just contacted UPS (whom SNS stuff use …

Terrible Service. I’d advise you to use Offspring or End as they appreciate their customers and provide a way better service. It’s bad enough in this day and age you have to be invited to buy trainers. Not even get them for free, you enter …

Ordered online everything went fine, shoes didn’t fit so had to return. Then realised the shows have to be posted to sweden ! At my expense which I think is a joke also if the trainer box is damaged In transport il be fined €30. I went be using there again shame really because they have some decent stock

Choice in store is okay but be prepared to be sent online to place your order. Then, well, you order, you pay, you wait and 2,3 4 weeks later you finally get a cold email sayin that you’ll get a refund. Don’t even try to contact them before …

I ordered a pair sneakers on March 1st 2021. It’s March 22nd 2021 and it still haven’t received my sneakers. …

Would give 0 stars for my online experience. Please save your impending stress and shop elsewhere online. Will now be waiting over two weeks for shoes. They also don’t offer return labels. joke …

Don’t order online! They don’t pay returns – meaning I had to pay an additional £10 – plus they cant tell me if they’ve received it – meaning its now been 3 weeks of nothing. …

I have been waiting for 1 month for my return, your customer service number is not working at all, and writing emails to you is always a reply template, can you please contact me?

This company sent me a pair of trainers – as one does, I wore them around the house for approximately an hour to see if they were comfortable, but, alas, no, they didn’t fit. …

One of the best sneakers shops in London. I’ve copped here my first raffles ever. The staff is very friendly and the shop pretty cool. 5min away from Liverpool Street and 10 from old street station. In the heart of Shoreditch

I’ve been to this shop several times in Berlin and Los Angeles, but I’ve never experienced this before. There is a clerk who is racist against Asians. Instead of her, the manager apologized. I asked her to apologize, but she made a mockery of me till end. I think SNS should take this issue seriously. I regret shopping here.

Ordered some shoes on the sneakersnstuff website, it’s now been 8 days and the order is still ‘processing’ and haven’t received any confirmation of shipment when their website says they usually ship after 2 days. I’ve tried contacting them …

DO NOT SHOP WITH THESE SCUMBAGS! The online experience is abysmal, they say you can return things but then they ask you to ship to a PO Box and this is ultimately not possible! The shop itself is ok but the online experience is shamefully inadequate

Great visit today at SNS, First can I say I was served by 2 beautiful young ladies who gave me a first class experience in what customer service is they are indeed a credit to your company and I can’t wait to come back, plus thanks for my naughty lemon dunks 🍋💪 …

Ordered on Saturday and they tooky payment straight away. I have phoned to see how the order is getting on and it’s 5 business days to process then another 5 business days for shipping. Crazy process if you ask me. I buy something I want it within 5 days not 2 weeks.

Ordered, no delivery, cheeky customer service, blame UPS, weeks pass and only when pressed accept blame, refund and thats ok. No. It’s not really. Sort your stuff out. You profit from smart e-commerce, think life is all cool and bling bling …

Dear Reader,

If you are a sneaker head then you surely know this mecca . There are trainers …