Southway Housing Trust reviews

Please hand back all properties to Manchester City Council. It should be abundantly clear to management that they have a problem with communications and quality of repairs to homes. Read the reviews. Umpteen complain about contacting …

Can never get a hold of them. With how much the rent is you’d think the houses were in the most prestige condition. Mold was reported over a month ago, nothing. Gas leak not long after they checked, the walls are falling apart. Whenever I …

Damp reported and they have done nothing! The moisture meter is hitting 100 on the walls in the house! I have had 2 surveyors who were meant to come for the whole house but “surprise, surprise” they only came to look at a specific room on …

Absolutely disgraceful the way they treat tenants. They were all nicey nicey when they took over from the council. Now they’re refusing to do repairs which are not detrimental to life or safety. …

I’ve phoned southway over a number of weeks each time unable to get through even when I reached position 1 either they didn’t answer or I was cut off after being on the phone for over 30 minutes or I was so frustrated and stressed I …

I rent a private flat of which above is a Southway tenant. For the last 2 and a half years my landlady has been emailing (and phoning only to be cut off) pictures galore of waste food being discarded down a shared drain and blocking water …

Southway’s antisocial behaviour officers show more support to tennants causing the problems than they do towards the tennants that are suffering from their offensive behaviour. Been complaining for years to Southway and as soon as I say I’ll have to move, they couldn’t wait to get the ball rolling.

I have always found southway office staff to be very supportive, pleasant and friendly,
however, getting any repairs or jobs done is impossible, the repair crews are clueless, often rude and don’t really care about the quality of their work.

Horrible , horrible , horrible . I’m watching my whole family and self stress over these house repairs. We were told 2 weeks and it’s been 7 weeks ongoing , no efforts being put and no priority despite having a disabled family member.

The most rude and narcissistic housing agency I have come across! Preferred Riverside as my landlord compared to these cheapskates! And them words were from the recent contractors they hired, still waiting on plastering repairs from 2019, …

Worst service.
Cannot get through on the phone. After holding for 30 mins the line will cut. Can’t get anything fixed in the house. And when they do come they do a botched job …

The fact that they ignored my inquiry about a property advertised on Manchester Move then they withdrawn the property without explaining anything
Says a lot about their service. …

They was supposed to come and fix the boiler after it started leaking. They told us that they would send a repairman out at 5pm and to my shock nobody even turned up so we are sat freezing until they send someone. Absolute disgrace

Disgraceful and disrespectful service. You secure the repairs but they do not come in multiple occasions and they do not inform you.
You call the day before to make sure they are coming but the day after they will …

Very helpful in many ways, I’m very thankful for the support me and my wife are offered on a daily basis

Such a poorly run housing association from the top to the bottom!. Repairs are not carried out to a high standard and that’s just when you can actually get them to carry out Repairs after weeks of chasing up Repairs you are simply told …

I’ve always found staff at southway very helpful just by explaining what you need thanx southway

From beginning of my journey to the present day, I have had great tenant support from the Southway team. I’ve always had necessary help when needed. The advisors I have spoken to have been very supportive and answered any queries and dealt …

They don’t seem to care to much if your elderly and need help. All for profit sod the elderly.

Absolutely horrendous management staff,they make up the rules as they go along breaching tenancy agreements all the time.
Hardly ever complete repair and do nothing in regards to complaints ,there’s …

SAD,,, no reply to anything,, incompetent people some ok not many,,,all slag each other off which is pure 2 faced,

If I could give no stars I would. I had just over 3 years of complete misery and nervous breakdowns due to 3 lots of terrible neighbours who lived upstairs from me within the 3 years I was there. I was constantly trying to contact them with …

These are just a few photos of my daughters house which she pays full rent for she and her daughters and husband comes for showed to me ,she cannot use her living room because of damp, the kitchen is dangerous her house is leaning,sink …

They do the job and much better than my last housing association onword they were just alfull.

Boiler broken on Friday 4th February 22 no one came to fix it till Monday 7th February left with two small heaters no hot water and no heating I am disabled and a vulnerable tenant Southway not interested ignored my tweets messages phone …

I’ve always paid full rent in time but yet I’m still waiting to have repairs to my property that were agreed by a surveyor back in February 2020, each time I phone the call centre in told that we’re really busy but somebody will contact you …

I am a private owner of a house on which Southway have erected scaffolding in MY garden and up the side of MY house to presumably get onto the roof of my neighbour with no permission or prior notice. They will be receiving a bill for the damage they have done.

My mother-in-law has been trying to get desperately needed repairs to her house for the past two years and nine times out of ten, they’ll say the work doesn’t need to be done and if it does need to be done they’ll delay it for weeks and …

Rubbish phoned 2 times waited 20 mis got to front off queue got cut off both times disgusting service

Last summer our neighbours garden was overgrown and weeds were climbing over the fence into our garden, 5 months it took before southway did anything. Eventually a contractor came and cut the weeds down. …

A terrible housing trust ,again after my boiler churned out dirty brown water, I asked for them to come and fix the problem, no heating or water for 2 days, they’ve been told by the higher ups, to be as rude as possible, hoping you will …

Sat listening to music for over half hour minimum every time most times up to an hour or more,southway really need to sort this out as two or three staff dealing with thousands of customers a day is not good. …

Very bad service so far and doesn’t care about tenant.

I don’t know where that place is I wish I did because I would go to him see if they can help me to find a place because where I’m living now I do not have no heat and my landlord that I got now she said that she’s not going to fix anything …

Ppl who are vunrable and have non dependent living with them check your accounts. They charging you full rent and bedroom tax where as if you receive HB the bedroom tax is ment to be deducted from your housing benefit. Doing fraud on ppls housing benefits.

They are absolutely unreliable and useless. If you’re going to hand them in your application form you might as well label everything clearly with what evidence it links to. Although I doubt doing this will make their job any easier due to …

When I move in with Southway everything seemed fine, the housing support officers were very nice and housing officer couldn’t do enough to help, however when I moved in I was told the house was cleaned(it wasn’t) the top of the kitchen …

I am 70 disabled and they told me to get daughter to cut my grass who does not live with me as 4 children and works even though I showed them all they needed to cut it and they say they are age friendly

Absolute waste of space.. why have emergency number ? Because they never do anything about the problem when they call round!! Then you phone southway the next day and you end up having to wait 2 weeks to get the problem sorted!! Quick enough to take the rent out each month though. Absolutely disgusting the way they treat people.

Less staff than ever. No concern for tenants. Shoddy properties with slapdash repairs. Southway must be another company with maximum profits and bare minimum effort

My bin went out in the morning and then southway workers filled it up with all rubbish so now i can’t put anything in it for 2 weeks, plus im disabled so i can’t carry stuff to the tip. They said ive got to phone the council up (for them …

Made me laugh that the automated service while waiting to get through to customer service specifies that rude behaviour and abuse won’t be tolerated, but when your put through your met with a completely rude and uncalled for attitude by a …

They do not know which houses they own and do not own so have committed trespass, theft and criminal damage on private property and seem to intend to continue doing so.

Sadly, zero stars is not an option. It is now 11 weeks since I complained about the piles of filth in my neighbour’s rat-infested garden. Nothing has been done. Not even a phone call back to me or a visit to my home to witness the state of …

I would give zero stars if possible. Southway are unhelpful, the communication is poor.

Bloke turned up to fix the electric hot water tank and was very polite and efficient. Couldn’t have asked for anything more.

2nd day of trying to get through on the phone all you get is sorry we are experiencing high volume of call 15 calls yesterday up to now 16 call today total joks

Great even put on yesterday. Great Housing Association.

i am a diabetic my home isn’t fit for living as all but one room is freezing cold all the time, I think they are actively trying to bully me if you aren’t under southway avoid their neglect and carelessness and if you are under them already, well you are as screwed as I am being homeless would be less stressful

The worst housing association I have ever had the misfortune to have experienced, tin pot, couldn’t organise a piss up in a brewery outfit. The repairs were basically everything done on the cheap and cut every corner and then some. 0/10 get Equity to show you how it’s done……………….

My central heating packed in on friday 9th november ..2 out of hours engineers have been and 1 daytime engineer has been ..it is now tuesday 13th november still no central heating and i do not have secondary heating .i am disgusted have made numerous phone calls ..still no reply

Take forever to answer the phone. Repairs department a shambles and do not know what they are doing. Their customer satisfaction survey does not ask questions that show a true picture.

I would like to know why your website says your open but when I arrive at your office it says on the door that it is closed. I have wasted my time and money to get here absolutely disgusting.

I have dealt with southway for many years and they have the worst services with cheapest material on the market. Some of the employees there are very rude and unhelpful for example an employee called carol has been extremely uncooperative

There are error and mess up paperwork and lost his files and nothing BSL interpreter for deaf offer. I have been gave three medical and Band 2 still read light not green. Rubbish

Don’t rate them.

I HAVE JUST BEEN READING SOME OF THE EXCISTING COMMENTS, I MYSELF HAD THE SAME PROBLEM, WAITING 40 MINUTES FOR SOMEONE TO ANSWER THE PHONE BUT I THOUGHT IT WAS JUST A FLUKE AND I HAD PHONED ON THE WRONG DAY DUE TO SICKNESS/HOLIDAY. BUT …

This week I have had a plumber plaster and electrician in my home. Every single one of these people 10 / 10 for reliability 10/10 for being respectful 10/10 for honesty and 100 % for going above and beyond. You put southway workmanship in a …

Nice friendly staff

Impossible to get through by telephone

The best customer service

They should pls answer phone! It’s always annoying when they are not picking up

Crumbling plaster, broken door posts, loose bricks, windows not sealed, unsafe electrics, cracks in ceilings, broken fencing, kitchen cabinets splitting apart and falling down, mould in bathroom wall, mortar missing between bricks, uneven …

Housing officer deals with all kind of issues to make your life easier. Offer help with benefits. Must be a Southway tenant.

If I could give zero stars I would. Been waiting for 3years for a job to be done

Never had a problem with southway housing, always been very helpful.

Terrible housing association. DONT accept homes unless you’re willing to live in terrible conditions

Would give them no star at all, the absolute worst customer service I have ever had.. just terrible.

Cant speak to any of the housing officers they are all busy doing nothing. Every time I call I get conflicting answers.

Very helpful friendly staff

Nice clean area, staff helpful and friendly

Horrible houses, horrible service. Damp mouldy houses, shocking customer service, shoddy maintenance work, lazy workers and rude office staff

absolute shocking service DONT EVER RENT FROM THEM This is the norm to live with and southway don’t care just programmed robots

Fantastic staff. Loads of help and understanding for people with housing/benefits issues and much more.

staff is very rude not helpful at all worst experience with them ever

Horrible service, shocking customer service, shoddy maintenance work, lazy workers…

Quite poorly managed in my opinion. They like to cut costs at the expense of their tenants.

Nice people. If you need help or repairs done they are quick.

The staff are all friendly and helpful

Very helpful staff. Good place if you’re looking for housing