Stroud District council (Housing Association) reviews

I really don’t know what we pay council tax for. You get your bins picked up twice a month, you ask the council for help with a neighbour who’s dogs do nothing but bark when she isn’t there (today it was 5hrs constant) they do absolutely …

Shame there isn’t a minus star rating !!!!
Bathroom refurbishment is now into week 5 what should have been a 10 day project. More leaks and issues in this time and contractors thrown out due to …

Unfriendly and unhelpful staff who have no interest in making things better.

Having recently given up the tenancy on our mothers’ home we are very grateful to the Tenancy and Rent departments at SDC for their help and guidance throughout. The process was very straightforward. Special thanks to Maria for all her help in arranging for a refund of overpaid rent and for her very good communication and kindness.

Informed them of a change in circumstances in March 21 took until July 21 to reply. Then given 10 days to provide documentary evidence!! One rule for them another for us. Please, please, stop the coronaexcuses just do your job!! …

Contacted three times over the last six months regarding a replacement waste bin, a new garden waste bin and also pest control re a wasp infestation. On each occasion I received first class service, each issue being dealt with promptly and efficiently in a friendly manner. Many thanks.

They have made a scandalous and despicable decision of closing such a remarkable, one of a kind, sensational skatepark that was so close to everyone’s hearts. This skatepark turned athletes from beginners to beyond professionals. However, …

Great Council helped Me out so much on homeseeker, no issues. Bin men broke bin, emailed and replacement was straight away. Very responsive and helpful council.

They say the youth have the rights to be heard, the youth are crying out for what they want but they aren’t listening, it’s discussing that a Council would do what they have done. …

Took away my local indoor skatepark. This place ment so much to so many people. We now have nowhere to ride during winter or other cold and rainy days. And what for…this skatepark was people’s lives as theyve just taken it away.

Phone up about a repair, got through straight away. Told repairs being brought back into house. Bit of a backlog due to this and recent storms but I can wait. Just glad repairs are back with the council so much better when they have their own workers. I am a Very happy tennant.

I have always found any department I have had to deal with either in a business or private capacity to be very polite and helpful.
Since posting this comment I have had occasion to seek help from SDC Business …

I’ve never had any cause for complaint with Stroud District Council, they’ve always handled my enquiries well. Their budgets are always being cut and nobody ever wants to pay any more council tax. Having lived in other areas in the county under other other councils, there is much worse out there.

Very rude council member! Had one member of the council bring a bin bag full of rubbish in to my workplace and rudely accused me of using council bins! It was nothing to do with me but one of my new colleagues had put a bin bag in the wrong …

Very poor service, I have a pile of fly tipped rubbish on the road blocking the gate to my land and business. They have promised three times to move it and each time they don’t manage I have called back and been given another deadline bu …

Unfortunately can’t leave a Zero star rating as they truly deserve.! Closing the skate board park,refusing local cafés licenses to carry on trading

I have just reported 4 builders’ transit vans and pick-ups with engines running for half an hour or more two to three times a day in my street to the Glos Police who told me to phone Stroud Environmental Health Dept. The SEHD were then, …

Here with a baby. Due a feed and I ask for hot water. I was pointed in direction of the restaurant who said the water was not boiled. Back to the reception and they also refused to give water for a baby’s bottle!!!! Well what a bunch of stuck up unfriendly baby so called community public funded centre. Sooo glad I don’t live there!!!

Terrible service, I’ve made countless phone calls regarding the same issue, only to be told there is a back log. I completely understand that and have been very patient, but after months of waiting for the issue to be resolved and a payment to be made, they couldn’t even get that right!

Two maintenance men came out to fix my window, very friendly, I had to leave due to school run and they kindly waited for me to come back to make sure I was happy with it, very much appreciated

Phoned up to register change of address. Short wait on hold, then prompt friendly assistance. She even ran through recycling and rubbish collection procedures as we have no internet yet

Absolutely terrible, by far the worst council in the country, has to be! Poor service on every occasion unprofessional staff who aren’t equipped with the knowledge to help you or answer your questions properly long story short SDC are an absolute lost cause and a waste of your time, do it yourself!

I have to admire your recent attempt at trying to gridlock the whole Stroud district with roadworks. I do think if you tried a bit harder you could bring the whole area to a complete standstill.

currently at 2 and a half years waiting for the council to deal with the same residents who think they have a right to park in visitor parking spaces in cam. forced to give 1 star to actually post this, so it looks like they are doing something, which theyre not

Removed a world class skatepark. They have a very poor service and lack of common sense😰 not happy with my experience 👋 …

If I could leave half a star, or minus stars then I would. Ashamed to call them my local council.

Not good. Having loads of issues with rubbish and refuse collection. Someone is sqeezing their balls to curtail collections etc. Doing my own tip runs now. Waste of time and i paying them for service i dont get

Always found the staff very helpful and efficient. Any queries have bern delt with.

Had to call the emergency out of hours number as are smoke alarms where going off
With in half hr at 3am in morning someone was sorting it out. …

Completely inefficient service, as the rated reviews & star ratings confirm,

a very disgracefull council who gives poor service to its tenants

Shut down the only good place in stroud for something that will happen #saverushskatepark

Shame you cant get a zero rating choice….terrible service all round…ask 1 person get right answer or so you like to think …then get someone else who tells you totally different thing….incompetence at it’s best!

Kept waiting over 10 minutes minutes for the call to be answered before being transferred to an extension with an answerphone stating “Leave a message”
Waste of time to be honest!

Fell at the first fence – dialled their main number and waited and waited and nobody answers. If you can’t get this right then what chance have you got!!

Have always found them to be very helpful and efficient.

Totally useless complained about the condition of my private rented flat nothing was done

Miserable unapproachable staff, who go out their way to make peoples lives a misery

Very rude and bad customer service

Worst and most unhelpful council In the UK. Borderline useless

Poor waste management

Save rush skatepark

Looked good from the outside

Bad service

Rude unhelpful

Closed rush

bunch of tossers

Rubbish at collecting rubbish