Tower Hamlets Homes average reviews all over the web

1.7
Total Reviews 75

Average reviews from all platforms

Average Rating 1.7

Average reviews from all platforms

  • 5.0
    9
  • 4.0
    3
  • 3.0
    2
  • 2.0
    4
  • 1.0
    57
Tower Hamlets Homes reviews breakdown:
Google
1.7
75

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75 Tower Hamlets Homes reviews on Google

LR
Lionette Regina 4 months ago on Google
( 1 out of 5 )

They do not care about mental or physical health needs of people within the community. Apathetic, unprofessional and lazy staff. It makes me angry that most of these reviews are really bad and the worst part is there is the highest chance …

T
TabzyWabzy7 4 months ago on Google
( 1 out of 5 )

If i could rate lower I would. Half of the staff promise appointments for engineers and then don’t log into the system. I called back twice and saw my complaint was not logged and then when they did it was a whole mess. My intercom is …

KP
Khusna Parvin 4 months ago on Google
( 1 out of 5 )

If I had a change I would rate them 0
I have experienced the worse time with mears and council.
I had damp and mould in my bedroom which took them 2 months to complete. …

ED
Emily Daly 4 months ago on Google
( 1 out of 5 )

Lucky i cant give less than one star. I moved into my home with my toilet and radiators broken. Snowing outside and i have no heating yet im paying almost £160 a month for it and its part of my tenancy agreement. Iv been calling emailing …

DA
Dawud Ali 4 months ago on Google
( 1 out of 5 )

Rubbish housing association best to avoid. They all need the sack! They have tarnished the reputation of Tower Hamlets. Tower Hamlets need to take their service back from these incompetent rascals! …

MP
Mickael Pieters 4 months ago on Google
( 1 out of 5 )

The worst people you can ever encounter – extremely poor work ethic, incredibly incompetent, shockingly disrespectful. It’s amazing to experience the failure of a public instution to this level… I hope deep down you know and realise the …

HH
hasma hussain 4 months ago on Google
( 1 out of 5 )

Mayor Rahman hiked up rents 11% & service charges 7% in April.Where has the cash gone?Unbelievable,but even more staff to do zero.They should be cutting staff,already too many,barely any work to do ,Won’t even do the little they do have. …

BS
Ben Savill 4 months ago on Google
( 1 out of 5 )

The only bad thing about East London is our utterly appalling council, and its rotting spawn of a subsidiary, Tower Hamlets Homes. Need a repair done? Strap in and prepare to wait for months, as their braindead staff fail you at every point in the process.

S
Shah 4 months ago on Google
( 1 out of 5 )

Requested a fix to toilet light and my mum spoke with them on a Thursday and they said they’ll come on the day or tomorrow (Friday)..didn’t turn up, They did a sly one! Because it’s the weekend tomorrow 😏 and now they haven’t turned up on …

IE
I E 4 months ago on Google
( 5 out of 5 )

I called Tower Hamlets Homes on behalf of my nephew to report lock change . I must say their service is excellent 🙂👍 👍☺️!
It was out of hours and the lock Smith came within hours.
I would give them 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 …

SM
Stuart Miller 4 months ago on Google
( 1 out of 5 )

I am unsure if they actively go out of their way to be unhelpful, or if one section cannot actually access the information provided by another?
I didn’t realise how difficult it was to find out who installed a block’s windows, and subsequently, who to speak with about defective ones being replaced…

KB
k B 4 months ago on Google
( 1 out of 5 )

The worst customer service ever. Calling numerous times just to speak to someone only to wait in the queue and then be hung up on. When someone does pick up, they can’t seem to hear me and inform me there’s an issue with my phone because it …

ML
M L MIA 4 months ago on Google
( 1 out of 5 )

To report any garden issue or faulty TV areal or plant in dangerous position? There are no options to click. I have complained about those. They agreed but no action taken. Wait 8/9 months. Nothing happens. The working staff are very …

YA
yas ali 4 months ago on Google
( 1 out of 5 )

Tower Hamlets Homes are a disgrace.Just waste millions of public money every year.Overstaffed,especially caretakers.Barely have one hours work a day because there are so many of them,and can’t even be bothered to do that.Just sit in their …

NA
Naima Ali 4 months ago on Google
( 1 out of 5 )

Make you wait for hours on the phone just to end the call. Bad management hence bad service. General enquiries office needs to be investigated and phone calls listened to.

ME
Matt E 4 months ago on Google
( 1 out of 5 )

Make you wait 30 min on hold. Then when you get through they transfer you to a phone that just rings out. Can I have an hour of my life back please?

DI
dele iqbal 4 months ago on Google
( 1 out of 5 )

The negative reviews for TOWER HAMLETS HOMES are absolutely justified.Waste millions of public money yearly.Grossly overstaffed,staff have little work to do and won’t even do that. …

MT
maaria tasnim 4 months ago on Google
( 5 out of 5 )

After having no hot water in my property for one month with absolutely no help from anyone on the repairs department – despite the numerous phone calls I had made -, a lovely man named Mohammad Islam solved the issue for me. Unlike any of …

KT
Kay T9 4 months ago on Google
( 1 out of 5 )

Severely let down by the contracts they dish out to substandard contractors. Repairs & emergencies are shambles.
Caretakers have relaxing job of not using initiative to actually work. …

LJ
L Jay UU 4 months ago on Google
( 2 out of 5 )

Not much better than the borough newham. Tower hamlets has a bad reputation.

HB
Hamida Begum 4 months ago on Google
( 1 out of 5 )

Where is Marva she never seems to pick
Up calls or email or even do her job gets paid to sit

NR
Naseem Rashid 4 months ago on Google
( 1 out of 5 )

You have to wait 2hrs for someone to answer the call and when you do they hang up towerhamlets homes needs to be investigated asap

JM
Jack Malone 4 months ago on Google
( 1 out of 5 )

Hands down the worst council I’ve ever been under. I’ve been trying to get my pregnant partner on as a joint tenant for ages and I’ve been messed about left right and centre. Not to mention I actually had the rent officer hang up on me …

P1
Port 1 4 months ago on Google
( 1 out of 5 )

Tower hamlets homes are absolutely terrible, every leasholder and tenant should ask for a full breakdown of there service charges, then you will see for yourself how much Tower Hamlets Homes are corrupted , they are robbing you ! Be aware …

MK
Muhammad Khan 4 months ago on Google
( 1 out of 5 )

If there was an option for zero stars, I would opt for it.

My boiler is down for over a week, and THH send their useless plumbers who can’t …

AI
Aminul islam 4 months ago on Google
( 1 out of 5 )

One of worst housing Associations in London, there are total disgrace.

AI
Azimul Islam 4 months ago on Google
( 1 out of 5 )

Absolutely the most useless housing association in London. Do not come near this housing association. I’ve been chasing an emergency repair for a week now where the REOCCURRING damp/wet walls issue has leaked down towards an electrical …

CP
Cherished Pets Of Brentwood 4 months ago on Google
( 1 out of 5 )

Terrible service. Very unprofessional and no response to enquiries or emails. They put up scaffolding amd entered my garden to do so without asking or informing me. A terrible experience every time i have needed their help.

AA
Ahad Ali 4 months ago on Google
( 1 out of 5 )

I wish I could give Tower Hamlets Homes zero stars! The website is absolutely useless and confusing. You cannot determine how much has been paid or how much is outstanding. …

MM
Mohammed Miah 4 months ago on Google
( 1 out of 5 )

They have neglected elders who live poorly and get ignored. When someone on behalf them informs this housing (of the current state the elders are in) they completely ignore and avoid taking any responsibility. Cleverly pass the buck to the …

PS
peter smith 4 months ago on Google
( 1 out of 5 )

Customer care dont care. They deserve 0 stars

UM
U Miah 4 months ago on Google
( 1 out of 5 )

More chance of ‘Bob the builder’ showing up.

Have been back and forth with Tower Hamlets homes for months regarding emergency …

R
ru 4 months ago on Google
( 1 out of 5 )

Refuse to take in people’s disabilites and heavily dismiss and downplay them. Very poor communcation and some staff are passive agressive and hold certain unconscious biases against certain races and demographics. There is a high level of …

M
Maya 4 months ago on Google
( 1 out of 5 )

i called 4 days in a row about my broken boiler which in a house of 6 kids ,one of which being barely 1, is quite a dire situation and have received zero notice back let alone company to actually come and repair my boiler. I raised the …

SB
shadah bycha 4 months ago on Google
( 1 out of 5 )

its raining cats nd dogs in my yard nd they are rather slow with the process, pure bullshat

S
Sam 4 months ago on Google
( 1 out of 5 )

Absolutely useless.. Rude incompetent if you expect a repair might aswell learn the trade or book your annual holidays.. Waiting for them to show up. …

TM
Tim Myhill 4 months ago on Google
( 1 out of 5 )

Absolutely abysmal service. Been waiting 6 months for them to replace a panel above my bedroom window. No communication on delays at all from them since March and every time it rains I get a large leak in my room. Unacceptable

V
V 4 months ago on Google
( 1 out of 5 )

Poor service…unable to reach them via the telephone after 30mins then when I eventually got connected I was told to visit idea store to log query, which means querying again..the officer Louis ??? Was really unhelpful…but don’t believe …

MA
Muhammed Ali 4 months ago on Google
( 2 out of 5 )

Bossy council staff. Seen them refuse to help a old Asian man who went there to complain about his boiler not working. They told him he has to call using the phone and speak with this other department. …

PS
POOL SHOW 4 months ago on Google
( 2 out of 5 )

Shambolic, unprofessional, unreliable, unhelpful, incompetent staff,
Unfortunately there many people working for the council who are under qualified and have a job because of relative’s within the system.

MI
MAZ66E Islam 4 months ago on Google
( 1 out of 5 )

Extremely rude, I was waiting and waiting but yet the repairs people did not come, called them several times and spent half my my day, when I could be doing other important things but still no reply from them, absolute s*** customer …

SJ
Sabu Jalil 4 months ago on Google
( 1 out of 5 )

I wish there was option for zero

On hold 30 mins and counting for 4th day in a row, been promised call back, have …

KH
Keith Hollier 4 months ago on Google
( 5 out of 5 )

Just tried to inform THH about a gas problem …was told not to worry not your problem……was this the attitude about Grenville Tower ? By a switchboard opp who would not connect me to anybody ,and then hung up on me , great safety . 5 Stars is meant as a joke

MY
Muhammad Yahya 4 months ago on Google
( 1 out of 5 )

Rubbish experience! Have to call them several times for them to just answer! They reschedule appointments without telling you and they also do not call you to tell you that! I have been let down by them numerous times! MEARS too! They DONT CARE AT ALL!!!

AA
Abdul Aziz 4 months ago on Google
( 1 out of 5 )

Rubbish refused to help my mum with her disability needs and made up up fake medical points opposite to what her doctor and hospital told them, they claimed they know better then the doctors and hospital and made up their own fake medical assessment to refuse to help.

JA
Jama Abdilahi 4 months ago on Google
( 1 out of 5 )

Very weird bunch of workers. I had a broken tap so I reported it, they told me it was going to cost me £75. So I told them don’t worry about it I could get it fixed cheaper than that. …

NA
Nina A 4 months ago on Google
( 4 out of 5 )

Just called and got great service and they were really nice.

AW
Alexander Walpole 4 months ago on Google
( 1 out of 5 )

Awful – not fit for purpose

MB
Momotaz Begum 4 months ago on Google
( 5 out of 5 )

Better than Newnham council

RA
Rahat A 4 months ago on Google
( 1 out of 5 )

They “work from home” pandemics over, get back to the office. They have alot of “IT issues and systems down days” they also day they will call you back… which they never do!

ZB
Zoltan Bornemissza 4 months ago on Google
( 5 out of 5 )

Leaseholder services phone support team are friendly and efficient

CF
Courtney F. 4 months ago on Google
( 1 out of 5 )

Endless issue in regards to water, vermin and antisocial behaviour and it was only when threatening to speak to my MP that there was any traction. A poor service

IL
IONS LEGACY 4 months ago on Google
( 1 out of 5 )

Standard of services provided area joke…I mean it is expected when they have clowns working in every department.

MA
Mo Ali 4 months ago on Google
( 1 out of 5 )

one of the worst councils ever! Rude staff, rude contractors, rude through out! Even having John Biggs as the Tower Hamlets mayor is pointless.

DS
Dom Surkus 4 months ago on Google
( 1 out of 5 )

Unable to get through over the phone. Tried lots of times. Keep asking you to go online. Went online to no avail. Oh well.

R&
R – U – C in This 4 months ago on Google
( 1 out of 5 )

A lot of corruption and double standards, Staff access information and share with their friends and families, and get them homes and car spaces.

KR
Kallon Ryan 4 months ago on Google
( 1 out of 5 )

Honestly the worst, most incompetent organisation I’ve ever worked with.

MS
Meli Santi 4 months ago on Google
( 5 out of 5 )

Excellent service. Good communication via telephone and problem was attended to & fixed by the next morning. Thank you

MM
mary miah 4 months ago on Google
( 2 out of 5 )

very rude .misrable staff. im sure there are plenty thats would love there job and do it with a smile on there face.

SR
Sumaiya Rahman 4 months ago on Google
( 1 out of 5 )

Worst service they dont pick up the call or answer your enquiry its a joke

AK
abu kaisor 4 months ago on Google
( 1 out of 5 )

If I could give it no star I would, one of the worst service to mankind

RA
Razaul Ali 4 months ago on Google
( 1 out of 5 )

Where is the zero star option, terrible customer service very unhelpful

O�
Ossie “The Man Gmail” Smith 4 months ago on Google
( 4 out of 5 )

Lovely office location lovely people to work with

K
Kyle 4 months ago on Google
( 1 out of 5 )

Corrupt council and corrupt politicians in this borough

MM
Muhammad Miah 4 months ago on Google
( 1 out of 5 )

Disgusting service and hardly professional.

AC
Antonios Chatzitheocharis 4 months ago on Google
( 5 out of 5 )

Very nice people

Z
ZoZo 4 months ago on Google
( 5 out of 5 )

Everyone is very pleasant

AH
Ahsan Hussain 4 months ago on Google
( 3 out of 5 )

Need new management

LP
Linda Powell 4 months ago on Google
( 1 out of 5 )

Treats staff poorly

AL
AKN LEGACY 4 months ago on Google
( 1 out of 5 )

VERY RUDE PEOPLE

SM
s maf 4 months ago on Google
( 1 out of 5 )

Politics, politics politics. Not the best

SM
Shafi Md Tanvir 4 months ago on Google
( 5 out of 5 )

Awesome view

SS
Sandor Szasz 4 months ago on Google
( 4 out of 5 )

Good

DR
Daigor Rodrigues 4 months ago on Google
( 3 out of 5 )

not well located

�Z
А Z 4 months ago on Google
( 1 out of 5 )

slow slow slow

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