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Write a ReviewThey do not care about mental or physical health needs of people within the community. Apathetic, unprofessional and lazy staff. It makes me angry that most of these reviews are really bad and the worst part is there is the highest chance …
If i could rate lower I would. Half of the staff promise appointments for engineers and then don’t log into the system. I called back twice and saw my complaint was not logged and then when they did it was a whole mess. My intercom is …
If I had a change I would rate them 0
I have experienced the worse time with mears and council.
I had damp and mould in my bedroom which took them 2 months to complete. …
Lucky i cant give less than one star. I moved into my home with my toilet and radiators broken. Snowing outside and i have no heating yet im paying almost £160 a month for it and its part of my tenancy agreement. Iv been calling emailing …
Rubbish housing association best to avoid. They all need the sack! They have tarnished the reputation of Tower Hamlets. Tower Hamlets need to take their service back from these incompetent rascals! …
The worst people you can ever encounter – extremely poor work ethic, incredibly incompetent, shockingly disrespectful. It’s amazing to experience the failure of a public instution to this level… I hope deep down you know and realise the …
Mayor Rahman hiked up rents 11% & service charges 7% in April.Where has the cash gone?Unbelievable,but even more staff to do zero.They should be cutting staff,already too many,barely any work to do ,Won’t even do the little they do have. …
The only bad thing about East London is our utterly appalling council, and its rotting spawn of a subsidiary, Tower Hamlets Homes. Need a repair done? Strap in and prepare to wait for months, as their braindead staff fail you at every point in the process.
Requested a fix to toilet light and my mum spoke with them on a Thursday and they said they’ll come on the day or tomorrow (Friday)..didn’t turn up, They did a sly one! Because it’s the weekend tomorrow 😏 and now they haven’t turned up on …
I called Tower Hamlets Homes on behalf of my nephew to report lock change . I must say their service is excellent 🙂👍 👍☺️!
It was out of hours and the lock Smith came within hours.
I would give them 10 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 …
I am unsure if they actively go out of their way to be unhelpful, or if one section cannot actually access the information provided by another?
I didn’t realise how difficult it was to find out who installed a block’s windows, and subsequently, who to speak with about defective ones being replaced…
The worst customer service ever. Calling numerous times just to speak to someone only to wait in the queue and then be hung up on. When someone does pick up, they can’t seem to hear me and inform me there’s an issue with my phone because it …
To report any garden issue or faulty TV areal or plant in dangerous position? There are no options to click. I have complained about those. They agreed but no action taken. Wait 8/9 months. Nothing happens. The working staff are very …
Tower Hamlets Homes are a disgrace.Just waste millions of public money every year.Overstaffed,especially caretakers.Barely have one hours work a day because there are so many of them,and can’t even be bothered to do that.Just sit in their …
Make you wait for hours on the phone just to end the call. Bad management hence bad service. General enquiries office needs to be investigated and phone calls listened to.
Make you wait 30 min on hold. Then when you get through they transfer you to a phone that just rings out. Can I have an hour of my life back please?
The negative reviews for TOWER HAMLETS HOMES are absolutely justified.Waste millions of public money yearly.Grossly overstaffed,staff have little work to do and won’t even do that. …
After having no hot water in my property for one month with absolutely no help from anyone on the repairs department – despite the numerous phone calls I had made -, a lovely man named Mohammad Islam solved the issue for me. Unlike any of …
Severely let down by the contracts they dish out to substandard contractors. Repairs & emergencies are shambles.
Caretakers have relaxing job of not using initiative to actually work. …
Not much better than the borough newham. Tower hamlets has a bad reputation.
Where is Marva she never seems to pick
Up calls or email or even do her job gets paid to sit
You have to wait 2hrs for someone to answer the call and when you do they hang up towerhamlets homes needs to be investigated asap
Hands down the worst council I’ve ever been under. I’ve been trying to get my pregnant partner on as a joint tenant for ages and I’ve been messed about left right and centre. Not to mention I actually had the rent officer hang up on me …
Tower hamlets homes are absolutely terrible, every leasholder and tenant should ask for a full breakdown of there service charges, then you will see for yourself how much Tower Hamlets Homes are corrupted , they are robbing you ! Be aware …
If there was an option for zero stars, I would opt for it.
My boiler is down for over a week, and THH send their useless plumbers who can’t …
One of worst housing Associations in London, there are total disgrace.
Absolutely the most useless housing association in London. Do not come near this housing association. I’ve been chasing an emergency repair for a week now where the REOCCURRING damp/wet walls issue has leaked down towards an electrical …
Terrible service. Very unprofessional and no response to enquiries or emails. They put up scaffolding amd entered my garden to do so without asking or informing me. A terrible experience every time i have needed their help.
I wish I could give Tower Hamlets Homes zero stars! The website is absolutely useless and confusing. You cannot determine how much has been paid or how much is outstanding. …
They have neglected elders who live poorly and get ignored. When someone on behalf them informs this housing (of the current state the elders are in) they completely ignore and avoid taking any responsibility. Cleverly pass the buck to the …
Customer care dont care. They deserve 0 stars
More chance of ‘Bob the builder’ showing up.
Have been back and forth with Tower Hamlets homes for months regarding emergency …
Refuse to take in people’s disabilites and heavily dismiss and downplay them. Very poor communcation and some staff are passive agressive and hold certain unconscious biases against certain races and demographics. There is a high level of …
i called 4 days in a row about my broken boiler which in a house of 6 kids ,one of which being barely 1, is quite a dire situation and have received zero notice back let alone company to actually come and repair my boiler. I raised the …
its raining cats nd dogs in my yard nd they are rather slow with the process, pure bullshat
Absolutely useless.. Rude incompetent if you expect a repair might aswell learn the trade or book your annual holidays.. Waiting for them to show up. …
Absolutely abysmal service. Been waiting 6 months for them to replace a panel above my bedroom window. No communication on delays at all from them since March and every time it rains I get a large leak in my room. Unacceptable
Poor service…unable to reach them via the telephone after 30mins then when I eventually got connected I was told to visit idea store to log query, which means querying again..the officer Louis ??? Was really unhelpful…but don’t believe …
Bossy council staff. Seen them refuse to help a old Asian man who went there to complain about his boiler not working. They told him he has to call using the phone and speak with this other department. …
Shambolic, unprofessional, unreliable, unhelpful, incompetent staff,
Unfortunately there many people working for the council who are under qualified and have a job because of relative’s within the system.
Extremely rude, I was waiting and waiting but yet the repairs people did not come, called them several times and spent half my my day, when I could be doing other important things but still no reply from them, absolute s*** customer …
I wish there was option for zero
On hold 30 mins and counting for 4th day in a row, been promised call back, have …
Just tried to inform THH about a gas problem …was told not to worry not your problem……was this the attitude about Grenville Tower ? By a switchboard opp who would not connect me to anybody ,and then hung up on me , great safety . 5 Stars is meant as a joke
Rubbish experience! Have to call them several times for them to just answer! They reschedule appointments without telling you and they also do not call you to tell you that! I have been let down by them numerous times! MEARS too! They DONT CARE AT ALL!!!
Rubbish refused to help my mum with her disability needs and made up up fake medical points opposite to what her doctor and hospital told them, they claimed they know better then the doctors and hospital and made up their own fake medical assessment to refuse to help.
Very weird bunch of workers. I had a broken tap so I reported it, they told me it was going to cost me £75. So I told them don’t worry about it I could get it fixed cheaper than that. …
Just called and got great service and they were really nice.
Awful – not fit for purpose
Better than Newnham council
They “work from home” pandemics over, get back to the office. They have alot of “IT issues and systems down days” they also day they will call you back… which they never do!
Leaseholder services phone support team are friendly and efficient
Endless issue in regards to water, vermin and antisocial behaviour and it was only when threatening to speak to my MP that there was any traction. A poor service
Standard of services provided area joke…I mean it is expected when they have clowns working in every department.
one of the worst councils ever! Rude staff, rude contractors, rude through out! Even having John Biggs as the Tower Hamlets mayor is pointless.
Unable to get through over the phone. Tried lots of times. Keep asking you to go online. Went online to no avail. Oh well.
A lot of corruption and double standards, Staff access information and share with their friends and families, and get them homes and car spaces.
Honestly the worst, most incompetent organisation I’ve ever worked with.
Excellent service. Good communication via telephone and problem was attended to & fixed by the next morning. Thank you
very rude .misrable staff. im sure there are plenty thats would love there job and do it with a smile on there face.
Worst service they dont pick up the call or answer your enquiry its a joke
If I could give it no star I would, one of the worst service to mankind
Where is the zero star option, terrible customer service very unhelpful
Lovely office location lovely people to work with
Corrupt council and corrupt politicians in this borough
Disgusting service and hardly professional.
Very nice people
Everyone is very pleasant
Need new management
Treats staff poorly
VERY RUDE PEOPLE
Politics, politics politics. Not the best
Awesome view
Good
not well located
slow slow slow