Trusttwo average reviews all over the web

2.7
Total Reviews 71

Average reviews from all platforms

Average Rating 2.7

Average reviews from all platforms

  • 5.0
    26
  • 4.0
    3
  • 3.0
    3
  • 2.0
    1
  • 1.0
    38
Trusttwo reviews breakdown:
Google
2.7
71

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71 Trusttwo reviews on Google

DS
Danielle Swainston 7 months ago on Google
( 2 out of 5 )

DONT DO IT!!! Absolute nightmare company to deal with. I’m two months off from paying back my loan and I honestly can’t wait to be done with it, there’s been months the payment hasn’t been taken from my bank despite the funds being there …

M
Martine 7 months ago on Google
( 1 out of 5 )

DO NOT USE THIS COMPANY!!!!
ABSOLUTE NIGHTMARE
They don’t take payment when money is there.and then charge you late payment …

OA
Oye Afola 7 months ago on Google
( 1 out of 5 )

Very disgusting and bad loan company. The account representative was rude. It took more than 3 days before my guarantor was able to fill the form because of error from their online form. Finally when my guarantor was accepted, I called for …

MS
Mohammad Sadeque 7 months ago on Google
( 1 out of 5 )

A Completely bogus company. They spoke to me as a guarantor and said I need to upload my payslips following an email instruction. I never received that email and when called back they said my information is not in their system. Then they …

AH
Alan Honeyman 7 months ago on Google
( 1 out of 5 )

Awful company. Don’t go anywhere near. I was a guarantor for a friend and was hounded for payments in arrears when an arrangement was already made to defer the payment. In the last 5 days I’ve received 2 calls per day stating the account is …

SH
Steve Hills 7 months ago on Google
( 5 out of 5 )

Trusttwo helped me through the process as a guarantor with clarity and patience. They kept me appraised of progress throughout and took time to ensure that the loan I was guaranteeing is the right one and affordable from the borrowers …

MK
Mandeep Kang 7 months ago on Google
( 1 out of 5 )

Absolutely appalling service and very concerning that Trust two want to contact your workplace. I wouldn’t want my manager knowing I was taking out a loan and shouldn’t have to divulge this confidential information to my workplace. …

KW
Ka Wong 7 months ago on Google
( 1 out of 5 )

This company is complete rubbish. Currently building my credit to a good score. …

HT
Honor The 15th 7 months ago on Google
( 3 out of 5 )

Dont bother applying if you’re on furlough because they wont accept you. So I just spent ages filling details out and calling them for them to tell me this. I dont know why they dont just put this information straight on their website …

SO
steven oneill 7 months ago on Google
( 3 out of 5 )

Once the loan was accepted, there was a fairly fast payout. Ive had to contact this company concerning my payments a number of times, and it has taken forever for somone to answer the phone. Once this loan is paid, i will never use this …

E
Emily 7 months ago on Google
( 1 out of 5 )

Bad experience, rude customer service. This company will call your working place to identify you. The first loan company i came across does that. I told them I’m not comfortable with them calling my work place. Just incase in my company …

RD
Rachel Daniels 7 months ago on Google
( 1 out of 5 )

Absolutely disgusting company, my guarantor had amazing credit score and was declined, I chosen another who was a home owner and she was declined, the whole process was 8 days long, only to be told it was declined… I had to keep calling …

RR
Remodela Renovations 7 months ago on Google
( 1 out of 5 )

Absolutely useless. Tried one guarantor, they were accepted then I received an email to call them. Called to then hear they weren’t accepted. Found a second guarantor, was told they were accepted and to call them, only to hear they weren’t actually accepted either. Wasted half an hour on each call for no reason at all

PP
Paul Phillips 7 months ago on Google
( 1 out of 5 )

Keep calling me asking for someone else, for months now I have told them ‘david’ does not live at this address and this is not his phone number, EVERY time I’m told sorry we will remove your number and update our records, however this never …

5
51D 7 months ago on Google
( 1 out of 5 )

Absolute waste of time! Im self employed but spent 9 months caring for a sick child hence why my credit was down, had a good guarentor, approved (initially) offered a great rate, went through the whole process including handing over private …

DT
Dave Trinder 7 months ago on Google
( 1 out of 5 )

Absolute disgrace of a company in terms of post payout customer service, they simply don’t follow any notes that they themselves put on file, they harass your guarantor before even contacting yourself to discuss the circumstances, and …

JJ
JAMIE J 7 months ago on Google
( 1 out of 5 )

WARNING HARASSMENT!

Didnt go with company as there lenders are not professional and had me and my …

AC
Amber Collier 7 months ago on Google
( 1 out of 5 )

Won’t deal with anyone who’s been self employed for under 2 years despite providing a suitable guarantor. Specified self employed on the original application form with no issue being raised on TrustTwo’s end, spent two weeks dealing with this company, a complete waste of time.

AC
Atlanta Clark 7 months ago on Google
( 1 out of 5 )

Male was very rude on the phone from the start due to a fault on there system he told me it probably wouldn’t accept my guarantor managed to get past that he then very intensely question me about what the money was for wouldn’t accept that …

CB
Carly Brookes 7 months ago on Google
( 1 out of 5 )

Applied for a loan a week ago the application was all pre approved and then was told it needed to go to senior underwriters. Still heard nothing called every day to check the progress to be told it will be approved today and the money in …

BP
Brian Paton 7 months ago on Google
( 4 out of 5 )

I was more than happy with your service. Everyone was very helpful and took time to explain things to me. Thank you for helping me get a car you made my life a lot easier.
Many Thanks

JC
J Cesar GM 7 months ago on Google
( 3 out of 5 )

Cindy and Donna were very supportive and helpful at any time. They were very professional as well. At the end, the interest of my loan is more than 75%. This is a theft, despite the help, sympathy and kindness given by Cindy and Donna.

LD
Luke Dennis 7 months ago on Google
( 1 out of 5 )

Don’t bother wasting your time applying for a loan with these. Spend ages filling out the application along with the guarantor to be told I can’t have a loan due to covid 19. Absolute waste of time.

MG
mohsen ghadiri 7 months ago on Google
( 1 out of 5 )

Hi everybody just made an application for only 500 £ then they agreed to give this amount but they asked for the guarantor it could be anyone your friend or family now i’ve got my guarantor but they refused my application and said just look …

SH
Sam Holmes 7 months ago on Google
( 1 out of 5 )

Absolute vampires, this company HARASS you so badly it’s disgusting. Trust Two, more like trust poo. I AM GLAD THIS COMPANY ARE NOT GIVING OUT ANYMORE LOANS!!!!!!!!!!!!!!

AD
andre depass 7 months ago on Google
( 1 out of 5 )

Obviously wantes a loan because my credit file isnt great. Have a good guarantor but failed application because credit file. if my credit score was good wouldnt be looking at guarantor loans. stupid company

ME
mark easey 7 months ago on Google
( 1 out of 5 )

Waiting for refund a total joke,told me i would get it same day 3rd day waiting,now got to wait till monday to call them again,nothing but hasles,they never listen.

TM
Tina Mouser 7 months ago on Google
( 5 out of 5 )

The representative I spoke with – Kyle was very helpful and dealt with everything efficiently and effortlessly, which made this a pain free experience, which was very refreshing.

NS
Neneh Saine 7 months ago on Google
( 1 out of 5 )

I can’t have access to my online account, the call handler told me to be calling them for my balance what worse company

KD
Kathleen Dunn 7 months ago on Google
( 5 out of 5 )

The whole experience was 5 star . The staff talked me through everything and I felt I was among old friends I would definitely recommend this to people that I know very impressed by everyone

JT
Jillian Thompson-Davies 7 months ago on Google
( 5 out of 5 )

Andrew was efficient, friendly and capable
I was very impressed with the courtesy I received from
him throughout the entire process
Well done

TT
Tracey Thompson 7 months ago on Google
( 1 out of 5 )

Great at paying out but once the loan is paid out the customer service is shocking. They only care if you are paying money in not about changing dates or helping with any questions.

JF
Jackie Fraser 7 months ago on Google
( 5 out of 5 )

Trust Two”s staff were brilliant, were with you every step of my application, they help you if you’re having difficulty online which I did Ruth helped me through I would recommend them to anyone who needs a loan

JW
Jack Woolfries 7 months ago on Google
( 4 out of 5 )

I have rated the service a 4 because i was not informed my purchase was available until 15hrs after it was transferred. …Other than that i have no complaints.

SW
Simon Williams-Clarke 7 months ago on Google
( 1 out of 5 )

Terrible communicators, don’t reply, take payments wrong, seem to have issues setting up direct debits, no help if ever find yourself struggling to make payment by a few days. AVOID.

AH
Ava Harding 7 months ago on Google
( 5 out of 5 )

So easy and helpful. I applied, went into my local branch and funds were in my account same day. Thank you.

JM
Joan Melvin 7 months ago on Google
( 5 out of 5 )

Found all staff I spoke to very helpful explained very thorough regarding my loan would highly recommend to anyone.

RM
Robi McKenzie 7 months ago on Google
( 1 out of 5 )

Absolute waste of time this company. Stay well clear of Trust Two they are a load of cowboys, who don’t communicate to each other & are a joke of a loan company. 😡 …

AB
Adrian Barbir 7 months ago on Google
( 1 out of 5 )

Do not use…got declined with a homeowner guarantor that had a brilliant credit score.this company is a joke…avoid with any costs.

SH
Sandra Hayes 7 months ago on Google
( 5 out of 5 )

Great service and very friendly and professional staff. Customers best intrest was always there priority .

LK
liam king 7 months ago on Google
( 1 out of 5 )

One of the worst loan companies going rude not professional tried to pay off a 5000 pound loan off in one payment but they tried to add 3450 pounds on top spoken to trading standards who got involved and i was right and ended up paying less then what i borrowed

TB
Tash Bealey 7 months ago on Google
( 1 out of 5 )

I have tried to ring number of times, phones ring and then message saying this call cant be taken. I have sent emails and no answer.
If I dont pay will they contact. In think so

AL
alison lloyd 7 months ago on Google
( 5 out of 5 )

Very glad I use you i can’t thank you anuf i may use you again if you let me godbless your’s ms.alison.lloyd

CG
constancia Gregs 7 months ago on Google
( 1 out of 5 )

This is the worst company I dealt with the staff does not pick uk the phone in time you are answered after an hr the staff was extremely very rude to me I can give them 0/10

MS
Margaret Smith 7 months ago on Google
( 5 out of 5 )

Very helpful. Rang and spoke with me on each step to getting the loan. Thank you.

RP
Robert Prigmore 7 months ago on Google
( 4 out of 5 )

A fast friendly service very professional explaining everything well as to a guarantors responsibilitys.

JD
Jill Duggan 7 months ago on Google
( 5 out of 5 )

Great service, looked after us from start to finish. Will use them again.

VL
Vince Luetchford 7 months ago on Google
( 1 out of 5 )

A very poor company to deal with, dont know left hand from right, a BAD experiance all round.

HA
hooman azizi 7 months ago on Google
( 1 out of 5 )

I tried to be guarantor for my friend, but this company abused my private information,
Do not trust this company.

SC
STEPHEN COLLINGE 7 months ago on Google
( 5 out of 5 )

Excellent service friendly staff Would recommend this service too anybody

ZF
Zaida F 7 months ago on Google
( 5 out of 5 )

excellent service thankyou mr javed f4om derby branch!!

PK
Pearl Kelly 7 months ago on Google
( 1 out of 5 )

Tried to contact to verify a guarantor. Seems the number cuts off. What’s going on????

CH
Catherine Hamilton 7 months ago on Google
( 5 out of 5 )

Excellent service very quick and professional would highly recommend. .

TB
Tim Blagoev 7 months ago on Google
( 5 out of 5 )

Great experience,strongly recommended.Real professionals.
Thank you all

CM
Charles McConnachie 7 months ago on Google
( 5 out of 5 )

The deal was carried out swiftly, and easily with no problems

JA
John Audsley 7 months ago on Google
( 5 out of 5 )

Friendly staff, quick,efficient,would recommend to anyone.

DU
Diane Unsted 7 months ago on Google
( 5 out of 5 )

Very quick and plenty of customer service

DL
david little 7 months ago on Google
( 5 out of 5 )

1st class service very helpfull indeed.

NS
Natasha Sly 7 months ago on Google
( 1 out of 5 )

Not a real company do not enter your details on their website

JB
Janice Bates 7 months ago on Google
( 1 out of 5 )

Don’t complain, they don’t respond.

HG
Holly Glasper 7 months ago on Google
( 5 out of 5 )

Excellent service and communication, a easy process.

FG
Fatih Gokce 7 months ago on Google
( 1 out of 5 )

Guys seriously stay away from this company..

DP
Dan Parker 7 months ago on Google
( 5 out of 5 )

Great company, quick service

B�
B “BH” H 7 months ago on Google
( 5 out of 5 )

fast process and friendly staff!

AS
Adam Stewart 7 months ago on Google
( 1 out of 5 )

Absolute joke wouldn’t recommend

JC
James Campbell 7 months ago on Google
( 1 out of 5 )

Complete waste of time lieing scumbags

DC
David C0x 7 months ago on Google
( 5 out of 5 )

Very helpful and politeness

JS
Josh S 7 months ago on Google
( 1 out of 5 )

Horrible company, rude,

OO
Ola Odutola 7 months ago on Google
( 5 out of 5 )

Excellent

BJ
Binta Jarmeh 7 months ago on Google
( 5 out of 5 )

Excellent service

JB
jimmy bobbdy 7 months ago on Google
( 5 out of 5 )

shon ze migele

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