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Write a ReviewDONT DO IT!!! Absolute nightmare company to deal with. I’m two months off from paying back my loan and I honestly can’t wait to be done with it, there’s been months the payment hasn’t been taken from my bank despite the funds being there …
DO NOT USE THIS COMPANY!!!!
ABSOLUTE NIGHTMARE
They don’t take payment when money is there.and then charge you late payment …
Very disgusting and bad loan company. The account representative was rude. It took more than 3 days before my guarantor was able to fill the form because of error from their online form. Finally when my guarantor was accepted, I called for …
A Completely bogus company. They spoke to me as a guarantor and said I need to upload my payslips following an email instruction. I never received that email and when called back they said my information is not in their system. Then they …
Awful company. Don’t go anywhere near. I was a guarantor for a friend and was hounded for payments in arrears when an arrangement was already made to defer the payment. In the last 5 days I’ve received 2 calls per day stating the account is …
Trusttwo helped me through the process as a guarantor with clarity and patience. They kept me appraised of progress throughout and took time to ensure that the loan I was guaranteeing is the right one and affordable from the borrowers …
Absolutely appalling service and very concerning that Trust two want to contact your workplace. I wouldn’t want my manager knowing I was taking out a loan and shouldn’t have to divulge this confidential information to my workplace. …
This company is complete rubbish. Currently building my credit to a good score. …
Dont bother applying if you’re on furlough because they wont accept you. So I just spent ages filling details out and calling them for them to tell me this. I dont know why they dont just put this information straight on their website …
Once the loan was accepted, there was a fairly fast payout. Ive had to contact this company concerning my payments a number of times, and it has taken forever for somone to answer the phone. Once this loan is paid, i will never use this …
Bad experience, rude customer service. This company will call your working place to identify you. The first loan company i came across does that. I told them I’m not comfortable with them calling my work place. Just incase in my company …
Absolutely disgusting company, my guarantor had amazing credit score and was declined, I chosen another who was a home owner and she was declined, the whole process was 8 days long, only to be told it was declined… I had to keep calling …
Absolutely useless. Tried one guarantor, they were accepted then I received an email to call them. Called to then hear they weren’t accepted. Found a second guarantor, was told they were accepted and to call them, only to hear they weren’t actually accepted either. Wasted half an hour on each call for no reason at all
Keep calling me asking for someone else, for months now I have told them ‘david’ does not live at this address and this is not his phone number, EVERY time I’m told sorry we will remove your number and update our records, however this never …
Absolute waste of time! Im self employed but spent 9 months caring for a sick child hence why my credit was down, had a good guarentor, approved (initially) offered a great rate, went through the whole process including handing over private …
Absolute disgrace of a company in terms of post payout customer service, they simply don’t follow any notes that they themselves put on file, they harass your guarantor before even contacting yourself to discuss the circumstances, and …
WARNING HARASSMENT!
Didnt go with company as there lenders are not professional and had me and my …
Won’t deal with anyone who’s been self employed for under 2 years despite providing a suitable guarantor. Specified self employed on the original application form with no issue being raised on TrustTwo’s end, spent two weeks dealing with this company, a complete waste of time.
Male was very rude on the phone from the start due to a fault on there system he told me it probably wouldn’t accept my guarantor managed to get past that he then very intensely question me about what the money was for wouldn’t accept that …
Applied for a loan a week ago the application was all pre approved and then was told it needed to go to senior underwriters. Still heard nothing called every day to check the progress to be told it will be approved today and the money in …
I was more than happy with your service. Everyone was very helpful and took time to explain things to me. Thank you for helping me get a car you made my life a lot easier.
Many Thanks
Cindy and Donna were very supportive and helpful at any time. They were very professional as well. At the end, the interest of my loan is more than 75%. This is a theft, despite the help, sympathy and kindness given by Cindy and Donna.
Don’t bother wasting your time applying for a loan with these. Spend ages filling out the application along with the guarantor to be told I can’t have a loan due to covid 19. Absolute waste of time.
Hi everybody just made an application for only 500 £ then they agreed to give this amount but they asked for the guarantor it could be anyone your friend or family now i’ve got my guarantor but they refused my application and said just look …
Absolute vampires, this company HARASS you so badly it’s disgusting. Trust Two, more like trust poo. I AM GLAD THIS COMPANY ARE NOT GIVING OUT ANYMORE LOANS!!!!!!!!!!!!!!
Obviously wantes a loan because my credit file isnt great. Have a good guarantor but failed application because credit file. if my credit score was good wouldnt be looking at guarantor loans. stupid company
Waiting for refund a total joke,told me i would get it same day 3rd day waiting,now got to wait till monday to call them again,nothing but hasles,they never listen.
The representative I spoke with – Kyle was very helpful and dealt with everything efficiently and effortlessly, which made this a pain free experience, which was very refreshing.
I can’t have access to my online account, the call handler told me to be calling them for my balance what worse company
The whole experience was 5 star . The staff talked me through everything and I felt I was among old friends I would definitely recommend this to people that I know very impressed by everyone
Andrew was efficient, friendly and capable
I was very impressed with the courtesy I received from
him throughout the entire process
Well done
Great at paying out but once the loan is paid out the customer service is shocking. They only care if you are paying money in not about changing dates or helping with any questions.
Trust Two”s staff were brilliant, were with you every step of my application, they help you if you’re having difficulty online which I did Ruth helped me through I would recommend them to anyone who needs a loan
I have rated the service a 4 because i was not informed my purchase was available until 15hrs after it was transferred. …Other than that i have no complaints.
Terrible communicators, don’t reply, take payments wrong, seem to have issues setting up direct debits, no help if ever find yourself struggling to make payment by a few days. AVOID.
So easy and helpful. I applied, went into my local branch and funds were in my account same day. Thank you.
Found all staff I spoke to very helpful explained very thorough regarding my loan would highly recommend to anyone.
Absolute waste of time this company. Stay well clear of Trust Two they are a load of cowboys, who don’t communicate to each other & are a joke of a loan company. 😡 …
Do not use…got declined with a homeowner guarantor that had a brilliant credit score.this company is a joke…avoid with any costs.
Great service and very friendly and professional staff. Customers best intrest was always there priority .
One of the worst loan companies going rude not professional tried to pay off a 5000 pound loan off in one payment but they tried to add 3450 pounds on top spoken to trading standards who got involved and i was right and ended up paying less then what i borrowed
I have tried to ring number of times, phones ring and then message saying this call cant be taken. I have sent emails and no answer.
If I dont pay will they contact. In think so
Very glad I use you i can’t thank you anuf i may use you again if you let me godbless your’s ms.alison.lloyd
This is the worst company I dealt with the staff does not pick uk the phone in time you are answered after an hr the staff was extremely very rude to me I can give them 0/10
Very helpful. Rang and spoke with me on each step to getting the loan. Thank you.
A fast friendly service very professional explaining everything well as to a guarantors responsibilitys.
Great service, looked after us from start to finish. Will use them again.
A very poor company to deal with, dont know left hand from right, a BAD experiance all round.
I tried to be guarantor for my friend, but this company abused my private information,
Do not trust this company.
Excellent service friendly staff Would recommend this service too anybody
excellent service thankyou mr javed f4om derby branch!!
Tried to contact to verify a guarantor. Seems the number cuts off. What’s going on????
Excellent service very quick and professional would highly recommend. .
Great experience,strongly recommended.Real professionals.
Thank you all
The deal was carried out swiftly, and easily with no problems
Friendly staff, quick,efficient,would recommend to anyone.
Very quick and plenty of customer service
1st class service very helpfull indeed.
Not a real company do not enter your details on their website
Don’t complain, they don’t respond.
Excellent service and communication, a easy process.
Guys seriously stay away from this company..
Great company, quick service
fast process and friendly staff!
Absolute joke wouldn’t recommend
Complete waste of time lieing scumbags
Very helpful and politeness
Horrible company, rude,
Excellent
Excellent service
shon ze migele