Total Reviews 80

Average reviews from all platforms

Average Rating 3.2

Average reviews from all platforms

  • 5.0
    27
  • 4.0
    16
  • 3.0
    8
  • 2.0
    7
  • 1.0
    22
Uniqlo reviews breakdown:
Google
3.2
80

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80 Uniqlo reviews on Google

DL
David Lawrence 9 months ago on Google
( 4 out of 5 )

I have only purchased chinos, jumpers and socks but all fit well, are good quality and reasonably priced. I like the simplicity of the clothes designs and also the self service checkout. Strangely, every pair of trousers were the same length in the shop I visited, ok for me but I expect not for others.

TH
Tim Husain 9 months ago on Google
( 5 out of 5 )

High quality clothes at reasonable prices. They have very good sales. Clothes are made of very nice and often natural materials. Makes a change of all the plastic nonsense sold in most other shops these days.

JW
Jyk Wong 9 months ago on Google
( 2 out of 5 )

Staff needs retraining for customer-facing techniques. I am aware that some are new thus needs more training. Get them to know a bit more abt size and measurements – Head Office in Japan, over to you! Are the sizes more biased towards the …

LM
Lucy Manotam 9 months ago on Google
( 5 out of 5 )

Came in to alter my trousers and the sales assistant was super helpful and let me do them for free even though I removed the tag already. Also, it was nice to see another sales assistant offering to help use the self checkouts.

SG
S G 9 months ago on Google
( 2 out of 5 )

My father drove from Weybridge to Kingston today to return a pair of jeans that had grown 1.5 sizes/grades after one light wear. They shouldn’t have passed quality control and were unwearable. As a family we buy a lot from Uniqlo and this …

MO
Mahoud Omari 9 months ago on Google
( 5 out of 5 )

Chinese fashion, elegance and quality are there. Frankly, this store has a difference in everything with regard to clothes, as it is always in an update, and I love this thing that does not make you bored.

L
L 9 months ago on Google
( 1 out of 5 )

Rude and condescending customer service and they have awful return policies. Can’t return online orders in store and they force you to pay a return fee. Then for store bought items, if you used a coupon and return one item they take the …

UP
Umesh Patel 9 months ago on Google
( 5 out of 5 )

Excellent shop, well lit and not overly packed. The ethos of the company is to be applauded.

IF
Ian Fraser 9 months ago on Google
( 3 out of 5 )

It’s OK the mens section is upstairs and pushed together was much better when it was downstairs with more room to manoeuvre.

AT
Alice Thorburn 9 months ago on Google
( 1 out of 5 )

Rude, unhelpful staff. Dreadful return policy and when raising a query with online complaints receive a copy/ pasted response which doesn’t answer a single question raised.

RL
Richard Lewis 9 months ago on Google
( 4 out of 5 )

Great selection of stylish simple clothing.

Pity they keep all the street doors open, despite the cold weather outside.

KL
K Lp 9 months ago on Google
( 2 out of 5 )

Disappointed with this brand; I have tried twice on their website still not sure if I have paid twice ? To place order. No email confirmation ? Also how do you even contact Uniclo ? No wander they have no customer service.

ID
Imane Diani 9 months ago on Google
( 3 out of 5 )

Very crowded in a Saturday at 16h difficult to move once you are somewhere, specially with children. Other than this always happy to buy from that brand.

AJ
Aurelija Januleviciute 9 months ago on Google
( 1 out of 5 )

Awful harassing security and zero professionalism from the manager. Was stopped at the door by the security guy in the evening after work asking to show my bags together with a different person who was buying something at the store being …

LG
Lucas Gorczyca 9 months ago on Google
( 1 out of 5 )

Terrible customer service. Had more than 10 items in a bag and even though there was 3 staff members behind the tills with no one else waiting for checkout, one of the team forced me to use self checkout. I made it clear i don’t mind …

MP
Mondaneetnico Parant 9 months ago on Google
( 1 out of 5 )

Very bad customer service experience. I was banned from entering the store by a over zealous security guard because one of my bags beeped from an external store. There was no reason as no tags were on but he didn’t even want to check, he …

EE
Eleanor Eurovision 9 months ago on Google
( 1 out of 5 )

Horrible customer service experience – would give no stars if I could. Rude unhelpful staff member insisted I use the self checkout even though there was no one lining up to pay (and about 4 staff behind the check out desk). He then got …

MI
Mr Ian field 9 months ago on Google
( 4 out of 5 )

Needs some seats for us old farts.. while Mrs is in the changing rooms

R�
Richard “boom” Santos 9 months ago on Google
( 4 out of 5 )

Lovely staff, doesn’t feel like I’m being rushed and I can take my time. Don’t have staff following me up and down. Great service, shop, staff.

SS
Sergiy Savostin 9 months ago on Google
( 5 out of 5 )

Stylish. Unique. The best.

DN
David North 9 months ago on Google
( 5 out of 5 )

Great place for relaxing clothes. Good materials and wide range.

KA
Kristine Agraan 9 months ago on Google
( 1 out of 5 )

Terrible customer service – staff were snarky. Cannot use gift cards in store.

MM
Mochi Mochi 9 months ago on Google
( 5 out of 5 )

Love this shop. Great selection, friendly staff and convenient location.

MH
Michael Hammami 9 months ago on Google
( 3 out of 5 )

The checkout is very convenient, try to go when there aren’t many people

SW
Sarah White 9 months ago on Google
( 2 out of 5 )

Arrived on the day of a limited edition T-shirt sale.
They did NOT have the whole range in stock.
They did NOT have the complimentary promotional product you gain free with a …

MP
Mayuri Patel 9 months ago on Google
( 2 out of 5 )

Tried to exchange a Christmas gift with a receipt.
Apparently it was not the correct receipt, even though it had cost of the item date and how much we paid . Ask to confirm with till I had used to purchase the …

ES
Esther Sonneveld Alamgir 9 months ago on Google
( 5 out of 5 )

Beautiful stuff, nice ranges and very helpful staff.

4A
45 Aque 9 months ago on Google
( 3 out of 5 )

It’s convenient that you can self check out.

��
חן פוקס 9 months ago on Google
( 1 out of 5 )

Didn’t have anything in the women’s department over the size XL though they clearly say that the clothes are up to size 2/3Xl and than sand you to their website where none of the preexisting discounts exist. …

KJ
Kazi Juwell Abbas 9 months ago on Google
( 4 out of 5 )

One of my favourite shop in Kingston. Always clean and very tidy. Well presented. Staff’s are always there to welcome and help you. I like their security persons. Always welcome you with well manner and smile ( although it keepschanging). …

RN
richard newman 9 months ago on Google
( 1 out of 5 )

Terrible customer service .was told load of rubbish about returns policy.coat that cost over £80.00 ruined two tops as dye rubbed onto tops from the coat. refushed to even consider replacing the tops if I could have given zero i would had.

AB
Andrew Baillie 9 months ago on Google
( 3 out of 5 )

Lack of tidy and I tripped over with some clothes on the floor. Self check is very slow and queue lines get long and wait!

RD
Rinella da Silva 9 months ago on Google
( 3 out of 5 )

Rather smallish Uniqlo making it challenging to shop, especially during busy times.

BP
Bachus PL 9 months ago on Google
( 5 out of 5 )

Affordable and comfortable clothing. Shop has large selection of items with plenty of sizes. Social distancing is observed with limited number of customers m fast self checkout is available that makes shopping quicker and easier.

MA
Mihalis Athanasis 9 months ago on Google
( 5 out of 5 )

I like the fact this shop is easy to navigate around and find what you are looking for. I purchased a heavy duty winter coat last year which has kept its quality since when I first purchased it. …

SS
Saj Singh 9 months ago on Google
( 5 out of 5 )

Great quality and range of all your essential staple wardrobe items. All at an affordable prices.

TK
Tony Kim 9 months ago on Google
( 4 out of 5 )

Very nice place with tons of variety. There are really cool hoodies and t shirts which change time to time up stairs. There are many clothing items from all kinds of jackets to thermals which convert moisture into heat. The only downside is that it is quite pricey.

SK
shigoto kanri 9 months ago on Google
( 2 out of 5 )

Very well located, generally tidy and clean. But some staff are untrained, didn’t know much about products, unable to explain measurement and just standing there, talking with other staff. Staff are not attentive to customer’s needs so …

二世林雷.巴鲁克 9 months ago on Google
( 1 out of 5 )

Customer servies is absolutely horrendous. If you have bought any products from this store; please enjoy wasting your time arguing for a refund (when you already have your receipt and the card you bought the product from to acknowledge the …

D
DG 9 months ago on Google
( 4 out of 5 )

Quality neutrally designed clothes at very reasonable prices. Sizes come up quite small. This particular shop is spread over several floors and feels quite cramped. Perhaps not an easy place to be if you have mobility issues.

AB
Angela Bowyer 9 months ago on Google
( 3 out of 5 )

Having visited the Wimbledon store previously and the Kingston upon Thames store today there is no comparison. Much prefer the larger outlay of the Wimbledon store and and selection of items appeared better. But that is only my opinion

LK
Lenka Kubová 9 months ago on Google
( 5 out of 5 )

Love love love Uniqlo. I always leave this shop with many items. High quality, washes well, suitable for dryer. Awesome stuff

AA
Ash Arora 9 months ago on Google
( 1 out of 5 )

First and last time I will be shopping with Uniqlo. Spent £300, but had an issue with one of the items. As a rational human, I went back to get the item exchanged (within 3 days), with proof of receipt but was rudely rejected and treated …

G
Giusy 9 months ago on Google
( 5 out of 5 )

I bought a women Heattech fleece stretch crew neck thermal top natural colour.As I am a “Chilly “person, definitely say that this item keeps me so warm.It is so soft, confortable, washes well and it hasn’t shrunk. I love it and think to buy more.

CT
Camille Trinidad 9 months ago on Google
( 1 out of 5 )

Really rude customer service. NO Initiative to help and the younger staff don’t help you even if you ask for it. I went last Saturday to buy a gift for my dad and I can’t see the exact shirt that’s unfolded to see how it looks like as i …

N
Nick 9 months ago on Google
( 1 out of 5 )

Won’t let me in with a puppy in my arms. Seriously what in the hell. Lost a customer for life.

HS
Helen Shewry 9 months ago on Google
( 2 out of 5 )

I find the majority of the staff a bit rude. The newly refurbished store has access issues. The changing rooms are larger but barriers make entering difficult. As for the checkout: a narrow, snaking set of barriers which I was unable to …

SF
Shelagh Fitzpatrick 9 months ago on Google
( 1 out of 5 )

I am a regular customer at Unqlo and have always found the service good (although why they moved the tills into the cramped space in the corner is beyond me)
I tried various things on in the first floor changing rooms which were filthy. …

JJ
Jacob Jenner (Hooloovoo) 9 months ago on Google
( 5 out of 5 )

This is a really nice branch of Uniqlo. They have managed to fit in pretty much the entire range of clothing rather well, with two blocks of fitting rooms and very helpful staff. …

MD
Matthew Dawber 9 months ago on Google
( 1 out of 5 )

Had 3 pairs of trousers altered here, said I needed 32″ which was pinned by the staff member in the changing rooms. Went to collect, and tried on at home. All were cut shorter, jeans at 31″ and 30″ and chinos at 29″. Went to return the 2 …

GG
Gregg G 9 months ago on Google
( 1 out of 5 )

Rude staff treating me like a thief when I took back a faulty item. They ignore consumer rights and don’t stick by their guarantee. I took them to small claims court and only then did they honour their guarantee 🙄. Painful. …

SS
Steve Smithwick 9 months ago on Google
( 5 out of 5 )

Busy very well stocked uniglo

M
MichaelNM 9 months ago on Google
( 4 out of 5 )

It is a multiple selling good everyday clothes. Try items on in store, I find the cut slightly different so not everything fits as I like. As a family we have made many purchases.

AU
Adnaan Uddin 9 months ago on Google
( 5 out of 5 )

My favourite clothes store. Great stuff at reasonable prices.

GP
graceia painremoval 9 months ago on Google
( 4 out of 5 )

There’s treasure to be found if you’re diligent I found therma wear for less than £6 per piece. Back in the old days a shop to get the same warmth would set me back £hundreds of pounds instead of 37£ just spent! Hurrah Uniqlo. Unique …

SK
Shamire Khan 9 months ago on Google
( 5 out of 5 )

I forgot about the quality of Uniqlos clothing. Now that Gap has disappeared, this might be my next clothing store.

MC
Mark Carnaby 9 months ago on Google
( 1 out of 5 )

Awful. After waiting for this supposed “New” store to open they didn’t even stock Airism boxers!!! the store was empty and not one member of staff acknowledged me, on the way out the security guy (more like a bouncer) stared at me like I …

VD
Val Dunne 9 months ago on Google
( 4 out of 5 )

A cross between Muji and Gap, good quality contemporary clothing, neatly presented, and reasonably priced. The way Gap used to be 20 years ago…Docked it a star as the only till is downstairs so queues form quickly.

MN
Mike Nelhams 9 months ago on Google
( 4 out of 5 )

If you are an anime nerd and you must show everyone else, then this is the shop for you. They sell anime clothes specials on the top floor. Other clothes are very stylish. …

JG
Jamie Gould 9 months ago on Google
( 1 out of 5 )

Disappointed service. Staff tried to overcharge, ignored an online app promotion and female staff member was rude. I love Uniqlo but will avoid this particular store from now on.

MC
Max Chapman 9 months ago on Google
( 4 out of 5 )

Friendly staff and good quality clothing for a reasonable price. Often does some very cool cross over merchandise with video game franchises such as Metal Gear or Monster Hunter

SJ
SIMON JONES 9 months ago on Google
( 3 out of 5 )

I really love Uniqlo Kingston but they have almost never got my size in stock and I’m a medium! Must do better come on Uniqlo all I want to do is buy a few polo shirts.

DR
Dottie Read 9 months ago on Google
( 5 out of 5 )

Love Uniqlo. Bit pricy but excellent quality. The thermal vests are amazing.

SK
Sean Kim 9 months ago on Google
( 4 out of 5 )

Great comfortable and stylish clothes. A bit expensive but the clothes will last for ages. Loved the UT collab. Grabbed a few manga t-shirts.

CC
Chris Clegg 9 months ago on Google
( 5 out of 5 )

I just love the quality of the clothes. They wash and wash and still look good.
Serious value for money. Happily give 5 stars!

FM
François Mercier 9 months ago on Google
( 1 out of 5 )

Very bad customer service… Refused to exchange the clothes that they sent me damaged.

TW
The Wong’s 9 months ago on Google
( 1 out of 5 )

This is the store with double standard. Check each item before paying. The staff would not check each item before you pay. If there are any marks and you would like to return it, they will not accept it. Stay away from this store!

RA
RUSLAN A 9 months ago on Google
( 5 out of 5 )

One of the better Uniqlos, nice staff and never too busy. Though all uniqlos are good, just nice to have a good one rather than having to go to london

CW
Camilla Wilson 9 months ago on Google
( 1 out of 5 )

I asked to use the fitting room to feed my crying baby and was not allowed. Ended up sitting on a bench outside in the cold.

L
Lenka 9 months ago on Google
( 5 out of 5 )

Love the store! The staff is always friendly and happy to help!

BW
Barry Walker 9 months ago on Google
( 4 out of 5 )

On the whole great products and reasonable prices. Sadly for me their great selvedge jeans no longer come in my exact size.

SN
Steve Newbury 9 months ago on Google
( 5 out of 5 )

Love the clothes, staff always very helpful. Never too busy and always a fitting room spare to try on. Great place.

AN
Alexander Norman 9 months ago on Google
( 5 out of 5 )

Good location just off the very busy Eden street mall. Staff all very friendly and good at helping me out. Regular stop when ever I’m on Kingston

SR
Sahar Rahimi 9 months ago on Google
( 1 out of 5 )

The Kingston store, the stuffs are so rude the told one customer yo get out of the store cuz she wanted to speak to the store manager. One of the stuff she was assistant manager she was the one that kicked the customer.. She didn’t speak …

AS
Agilesh Singaraj 9 months ago on Google
( 5 out of 5 )

Uniqlo Kingston is always a great place for comfortable and affordable clothes

AG
andy gowrley 9 months ago on Google
( 4 out of 5 )

About the one clothes shopping I can tolerate and the wife can find clothes she likes also. Can get busy with long queues at tills but staff friendly and efficent.

NS
Nikita Shapranov 9 months ago on Google
( 5 out of 5 )

Great quality clothes. Customer services are always happy to help even if you are returning an item.

D
dsdan 9 months ago on Google
( 4 out of 5 )

Decent selection of men’s clothing

HK
Hadi KhatamiZadeh 9 months ago on Google
( 5 out of 5 )

Nice selection and ideal customer service

PK
Paul Keighley 9 months ago on Google
( 5 out of 5 )

Good choice of clothes

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