Utilita reviews

This is hands down the worst utility company in the world. Avoid them! Stay away from them! They have left me in the dark for almost 24 hours. …

AVOID LIKE THE PLAGUE!!!!
I am a vulnerable disabled customer and have been left unable to apply credit to my gas meter for FOUR MONTHS!!! Smart meter stopped working in August, asked …

Absolutely disgusting customer service. Online chat forum waited 2 hours to speak to someone as smart meter broken and I cannot see my usage. Asked her to look into this as my prices are very high etc said they will raise a complaint for …

Utilita has been the most unhelpful company I have dealt with, would give them zero stars if I could.
Our electric key has stopped working at pay point on Saturday (18/2/2023) …

Avoid this company! 200 on electric in 7 days never answer the phone or they hang up iv now been on hold for nearly 2 hours I have no supply what so ever my son has a medical need and needs the electric for his disability this happened …

As I’m sure many other are – I am writing this while on hold.
So I have plenty of time to go through the entire tale of why Utilita is the worst company I have ever had the displeasure of having to deal with… …

steer clear of this company! The customer service is appalling, very rude and very unhelpful. I have been receiving letters throughout the winter and even April saying that I am in credit, I ring to lower my monthly instalments and was …

I have been trying to contact utilita for over week that’s without previous contact and complaints , not received my energy vouchers from Jan , Feb and now March to be told they have been cancelled. …

I have called today! I’m absolutely disgusted In the service provided. I was on hold for 2 hours 45 minutes!!!!! Someone asked at the 45 minute mark, to then put me back on hold. For the phone call to just hang up. …

Update: over another hour on hold to another EMERGENCY number. Total of 3 hours on hold in one evening. To be spoken over and spoken to like a child. He kept leaving the line silent. I heard other people in the background so knew he was …

Absolutely horrible service and staff. Don’t care to help you out, very rude and even hung up on us. Our meter wasn’t working displaying an “off” message, it’s January and freezing and there is a vulnerable adult at the property. They …

After filling in a Moving Out form on the MyUtilita app and moving out on 4th February, I still haven’t received any response or indication it has been received. The funds that are in our account are still being charged and deducted …

Avoid this company
They are the worst
If I could give no stars I would …

Terrible company! miss sold services they provide like the smart meter/app that never work. …

How can we spend £120 in less that two weeks. The wait times are no less than 10 days. Atrocious customer service, emergency credit showing up every day. A complete rip off. You’re not shown how to properly use the meter either. They SHOULD …

By far the worst company I have ever dealt with. I have been on hold to this company vis their online chat (which cut out twice) and phone calls (which cut out 3 times) for 4 and a half hours. I don’t even want my supply with this company …

I am giving 1 star because I have to, this is the baddest company I have never come across with, cheaters, nothing but to steal from poor people that work hard. They charged me about £20 a day, when i called nothing had been done and when I …

Minus 1000 stars, Disgusting company, they steal top ups and never respond to messages, had to make other arrangements with our meter after a £70 top up vanished into thin air with no confirmation or receipt, their help service keeps cutting off proving that it’s maliciously done. avoid this scam company like the plague.

Terrible service. I have no gas and they will not assist. Constantly plagued with technical issues. website and app look great, but littered with bugs and constant issues. As is there in house systems. Call times are 1hr on hold and the cut …

If I can give zero star I would. Since I took over the commercial premises I was trying to move away from these cowboys. My switch was denied three times because of their incompetence and inability to record the payment I made to them. I …

Was left traumatised by a Utilita agent who knocked on my door and said was there to check my electric meter. The man didn’t wait to be invited in, simply barged past me, stood in my hallway and aggressively demanded to know where my …

Absolute appalling service if i could rate them 0 i would.
1.the prices when they knock on door amazing after a month then thats when they rinse you (British gas) are cheaper. …

If I could give them zero I will. RUN DO NOT JOIN THEM. They will steal your money. Their smart meter would put you in debts. You would go into minus and would not know. Their costumer service team don’t know what they’re doing. They never pick up and when they do the line cuts. Getting in contact with them is almost impossible.

I haven’t been able to access power up for months. I’ve been calling and trying to use live chat, where I am number 300 in the queue and a 60min wait. I’m previous emails have been ignored. I’ve now emailed a complaint. I have no …

DON’T USE THIS COMPANY AS THEY ARE JUST WORST IN EVERYTHING THEY DO !!!

One of the worst electricity and gas companies I had seen without any great …

Omg where do I start I rang utilta 3 times today and you disconnected me after 20mis, 37mins 43mins on the phone waiting and the last call after 43mins your awnser machine said there’s no one available because your closed! Why couldn’t I …

Would give this company -5 if I could! Worst gas and electric company ever will rob you blind and when you call customer service they are in South Africa and cannot relate to me as a customer at all! I am paying £11 daily even though I am …

I have already emailed them, but do check after installation of a smart meter, that the account appears on their system. My sister uses very little gas, had one installed in December 2022, when I tried to make a guest payment on Sunday, no trace of account at her address. They are the one’s who wanted to install it.

Wow just wow! I moved into a property that is supplied by these I have rang, emailed and tried their app to register which I cant as I dont have a customer reference number I even told the gentleman who I was on the phone to that I don’t …

Worst company ever! Was railroaded into swapping companies by a rep
At the door being told it would be against legislation to have old style top up meters and that I needed to get a smart meter ! Heard nothing more from anyone …

Awful company. To get to them via chat or call is impossible!!! I had a problem with a top-up, went off supply yesterday in the morning. I think my friendy credit turned on. Meter shows -1.38p When I was tried to top up with 5£ at first and …

Awful company . Patronising staff , robotic like individuals . The complexity of a simple top up when moving into a new home is beyond hard . When we told the supplier we are switching and needed a simple gas top up they simply took …

This company are absolutely shocking. You can’t even call it customer service because for that you actually need to be providing a service and that is something they know sod all about. Everything will ALWAYS be ‘under enquiry’…. And will …

What a absolute disgrace of a company
Iv had to deal with them since last year for father who is vulnerable.
He has nothing but issues with topping up, they keep taking his money but not …

This got to thr worst energy supplier on the planet. Avoid this company like the plague. After 8 missed appointments 8 days taken off work over 5 months endless calls. Manger from complaints contacted me and said leave this problem with me …

Terrible company, 0/10, been an absolute headache to deal with from the beginning. Never had issues like this with any other energy company. Has been 3 months and still have not fixed my gas and electric meters they somehow broke when they …

THE WORST UTILITY COMPANY!
How exactly these crooks are able to operate in 2023 is unbelievable. Website is useless, Call-centre is useless/un-intelligable. Do yourselves a favour and …

The service with you was brilliant .. the free entry for draws was inspiration.. but then I had to leave you .. then you became probably the worst customer service team ever .. …

I would leave 0 stars if I could, worst company I’ve ever dealt with in my life. Any time I need help with a quick query I need to clear 4 hours of my day to be passed around and put on hold multiple times through different departments.

Spoke to Tom today…a phonecall he must have done 100 times already that day. He was polite, patient and carefully explained everything to me, sometimes twice. THIS MAN DESERVES promotion and a pay rise and a small vacation!!!!

Avoid if you can. Literally no way to contact them. Not answering the phone. Not responding to emails. Still want you to submit the meter reading after a month you submitted the form you have moved out (all bills paid), and they are sending …

Being waiting for my voucher to be credited into my account by company called SGN. Worst company ever. Customer service is very bad. Waiting on the phone for over an hour. After getting through to them I was told there’s nothing on the system About my voucher. They trying to steal my money.

I was changed over from my previous provider to utility.on the 9th March. I topped up my key on the around the same time.(using the old key) checked my meter sat evening and there was £32 by Tuesday morning I’m down to £2.37 no one been at …

Absolute shambles of a company. Can never get through to anyone. My 70 year old mother has had no gas for 3 weeks and spent a total of 7 hours on hold trying to get through to someone. …

Absolutely horrendous company. Customer service is horrible. I have been lied to had the agents hang up on me at least 3 times they don’t keep proper records and they are refusing to refund my money. Will be leaving this company once the …

The worst energy company I have come to see,the representative was very unhelpful,the gas and electricity was about to be disconnected ask the customer service representative to help refused to,on the grounds I was not the person who …

The worst company ever!

Purchased a property supplied by a Utilita top-up meter. Spent at lest 4 hours …

Consistently a poor performers within the Utilities industry. Specialist in prepayment (higher rates) so if you can move to an alterative supplier and request a “credit” meter (standard meter) do so. If service is bad raise a complaint (if …

Since forcibly being signed up by the building management of my new apartment, I haven’t actually been able to speak to Utilita once. I have called countless times and been on hold for over an hour every time before having to give up to get on with my day job. Utter nightmare company.

Moved out of a property and filled in the online form straight away, but still have not recieved the closing credit! They have even taken our government grant! This is appalling! Energy is so expensive and that government credit is vital! …

Worst supplier. Been in touch by phone and email for over a year and they still haven’t resolved my issue. I’ve never received a reply from my several email complaints. A complete waste of space. I miss Eon.

Second attempt at calling Utilita. The first was bad enough. This time on hold for nearly an hour and still didn’t get through. I Don’t care about their award winning app or anything else. I would just like to speak to someone within 5 minutes (hahahaha). The sooner I can change supplier I will. I hate this company.

Was on holiday for a whole month of December and everything apart from the fridge and one radiator were left on standby however my bill cameback at £440. No one was home for that period. Mind you that my energy bill for the previous month …

Worst provider. Do not join! Do not join! Do not join! Poor customer service, charges too much infact they charge at random. Poor communication. Would score 0 star but there is none. Some agents that wants to help seem to lack the resources to do that well.

Minus million stars, Disgusting company!!!!! they steal top ups and never respond to messages when they answer phone they dont talk pretending they cant hear u or just hang the phone!! Trying to sort money gone from my electric key for 2months now! Absolutely scam!! avoid this scam company!! SHAME ON YOU!!!

We were initially quite happy with Utilita, however closing a PAYG account seems to be impossible. Filled out a moving home form on the 28th January and still haven’t heard anything. When you phone during office hours, it tells you the …

Absolute joke this company, been waiting about 4 hours over last 2 days to speak to someone.
Will not recommend or ever use this company again. are they going bust ! Leave …

DO NOT USE THIS COMPANY ABSOLUTELY DISGRACEFUL.

Save yourself the stress and use another company. This is now the second time an …

Gave Utilita a good review on trustpilot to begin with as I’d moved into my own place. Lots of calls on hold later. On for ages just to be hung up on. More than once. Sometimes poor English speaking. I called today to discuss my meter as …

Not very happy was a new customer and they switched without giving me any means of topping up! Try calling them ha ha was on hold for over an hour!! The award winning app they speak of is rubbish does not update at all so now 3 days into my …

I’m already with utilita. 5 times I’ve been on the call to them, waiting to be answered. 5 times after 20 odd mins on the phone the call gets ended. My query is this. At £1.90 last night I turned my boiler off at the wall. So today I …

£70 electric used over four days for a one bedroom ground floor flat. We were at work all day for three of those. Tried calling them to discuss why its triple compared to put neibours and was left on hold for over an hour then the operator …

I would give zero if I could. Hours on hold. Advisors who tell you different things with no actual knowledge or resolution to matters concerning your account or meters. Can never be put to senior member of staff.
Have no interest in customer’s just care about the money.

PLEASE BELIEVE THE BAD REVIEWS. Utilita is always asking about my vulnerabilities but… doesn’t care about mental health. I’m on hold to them now (56 mins) an hour after many promises to call me back. Every agent since the 30th September …

Phone number cuts you off when says please wait.
over 40mins wait on complaints number as only number that actually gos right through. …

Would leave less that 1 star if I could. Never been with this energy company or even heard of them and they’ve fraudulently taken £100 out of my account and now it’s going to take more than 3 months for me to get my money back. Disgusting.

We have tried now for a week to speak to someone.all you ever get is music and a message to go on Web site which is no help at all
As we have not received the energy credit voucher this month . Got a live chat …

Money been taken that does not match my usage so i paying for more then i used yet am still in arrears?? This is beyond a joke gas has been off but I am still am being charged extortionate prices meter was showing -£5 i put in 15 my meter …

If it was possible I would give zero stars. We live in a new build block of flats and the electric meters have been mixed up (before we moved in). It’s a long story but the short of it is Utilia have us registered as responsible for two …

I moved in a new build one-bedroom property on March 25, 2022, of which Utilita is the electricity supplier. The actual electricity meter reading is 00000 kwh as recorded by the seller. However, I noticed in May 2022 that the electricity …

No gas all weekend .. card not working ! Online site isn’t working ! Offices are closed!! sitting at home with two babies under three . One who has serious health problems with her heart and lungs and we have no heating no hot water . The meter didn’t even go into friendly .. Absolutely disgusting .. time for a change of suppliers .

I’m not a customer but am moving into a property in which utilita supply the gas and electric, I’ve been waiting to speak to someone for over an hour to find out if the property still has a supply of gas and electric. Absolutely disgusting …

Very poor customer service, waits over one hour on phone and live chat, more staff needed to answer phones.
The local branch Southampton don’t answer the phone at all. …

Because of customer services personnel TASHA mistakes I lost £60 of my government credit. They don’t even want to resolve the issue on personal after another. 4 hours still no.

Worst ever. No answer on chat, phone, emails, online forms. Wasted hours over 2 weeks trying to speak to someone over change of tenancy to activate prepay meter to get power. In this freezing weather too. Use another energy provider if you …

Really helpful and patient customer advisor talked me through the whole process as a new customer and was friendly and personable. Was worth waiting 50 minutes to get through to a human being! I’m not sure I could wait that long every time …

I have just moved into a bungalow and Utilita is the supplier of gas and electricity, the following day i had a bill from a period of time when i was not there, (had not moved in), I have tried phoning them, been on live chat which was no …

Utilita have been absolutely shocking! Gas metre completely shut down so had no heating hot water or means of cooking. Telephoned them and sat on hold for an hour to get through to be told an emergency engineer would be out between 6pm and …

Awful company…the main gas meter broken down, they cut me off the phone numerous times and then told me to purchase a new boiler and cooker… hmmm yes ok.
Rang again told them I’d be complaining and I’d be changing energy suppliers, …

Complete dog s**t company, been phoning for 3 days to get a new smart meter as the one i have had for 4 years finally gave up, nobody answered and I gave up… rang the emergency line and after being on hold for 20 minutes some silly woman told me its okay you got £15 friendly credit! No s**t!!!! AVOID, AVOID, AVOID!!!!!