Vauxhall average reviews all over the web

4.6
Total Reviews 80

Average reviews from all platforms

Average Rating 4.6

Average reviews from all platforms

  • 5.0
    69
  • 4.0
    1
  • 3.0
    1
  • 2.0
    3
  • 1.0
    6
Vauxhall reviews breakdown:
Google
4.6
80

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80 Vauxhall reviews on Google

SC
Sean Carolan 9 months ago on Google
( 5 out of 5 )

I’ve just bought a new Corsa from Lookers and have to say that the whole process was fantastic! I have to compliment Jack who has the most excellent customer service. Nothing was too much trouble for him. He communicated well, kept me …

NJ
Niall Joyce 9 months ago on Google
( 5 out of 5 )

Great, approachable service. Car is what was expected and no surprises. I needed a fast and reliable response. Definitely come again for future purchases.

VA
Vicki Amos 9 months ago on Google
( 5 out of 5 )

After the car we agreed to buy seemed to have some problems, and we decided not to proceed with the purchase, we were immediately offered a suitable replacement at favorable terms. We very much appreciated the personal service by your …

JP
Julie Price 9 months ago on Google
( 4 out of 5 )

Branch Lookers star city 21-02-2023 9.30am
I had a full service & mot while waiting I ordered a new car. The staff was very good with me. …

RH
Richard Hardy 9 months ago on Google
( 5 out of 5 )

Although I didn’t buy on this occasion I have to admit that the young man that was helping me was excellent. He was thoroughly professional and was more interested in making sure that my daughter and I was was with the purchase we was …

LW
lynn williams 9 months ago on Google
( 5 out of 5 )

Bought a jag f pace from Martin. Great buy & lovely man. He was very friendly & very knowledgeable whilst having a laugh & joke with us. Would recommend anyone to buy from them. They were all friendly & chatty, We had a great deal. Thanks Martin

FC
Fatimah Choudhry 9 months ago on Google
( 5 out of 5 )

Very informative at all times, was informed at every step and led through each step promptly, making the purchase simple and smooth. Also, went out of way to get me a best price. Would have preferred a sooner delivery date, and a free …

S
Sar 9 months ago on Google
( 5 out of 5 )

Really impressed with the service provided. My car sale went through smoothly and I had a good price for my trade in. Martin was efficient, polite
and helpful. Well done to all the team and thank you! My Kuga is fab

NL
Nigel Lumby 9 months ago on Google
( 5 out of 5 )

Bought a car from Lookers, whole process was excellent. From first contact I was allocated Salman, he phoned introducing himself. He knew what he was doing and twice went the extra mile to help me out. Would recommend

VA
Vanessa Agyarko 9 months ago on Google
( 5 out of 5 )

The best service ever and my Sales Executive Martin Vassell was so helpful with aiding me to purchase my first car! Very hospitable and understanding when it came to answering my queries. Would definitely purchase from them again. Appreciate all of the support!

SG
Shay Gordon 9 months ago on Google
( 5 out of 5 )

Thanks to Salmon in the used car department for his amazing service. He made buying my car such a smooth transition. I am in love with my new car and couldn’t have asked for a better service.

NQ
Natalie Quirk 9 months ago on Google
( 5 out of 5 )

Purchased a car from here Jan 2023 and so far very impressed. Matthew made the process really straightforward and stress free. We were buying for two hours away so couldn’t view the car but Matt sent us a really thorough and informative …

SS
Sharon Stephens 9 months ago on Google
( 5 out of 5 )

ordered my new Mokka with Jack. Very pleasant experience, product knowledge was second to none. Highly recommend him for your new car orders. I can’t wait for my new car to arrive.

PL
Phyllis Law 9 months ago on Google
( 5 out of 5 )

I bought my car in Star city at the second times, the service is absolutely great. Glad that Matthew is very helpful and experienced sale person , and gives us a lot of positive advice. Highly recommemd👍🏻👍🏻👍🏻. …

AH
AKz HSN 9 months ago on Google
( 5 out of 5 )

From start to finish Salman at lookers Star city was excellent, he was very helpful throughout the process of me buying my new used vehicle. Will definitely recommend and i will also consider purchasing again from here when i next need a new car.

AM
Alex Mihai 9 months ago on Google
( 5 out of 5 )

Had the pleasure to buy a car from Lookers Vauxhall, I’m very pleased with the purchase I made, it was a second hand car and Matthew Blackett was very very professional throughout the process, there was good communication about the progress …

NB
Nicola Bunn 9 months ago on Google
( 5 out of 5 )

I ordered my New Mokka GS Line with Jack back in October. He has kept me up to date with the build progress. Very Professional and always answers my questions. Highly Recommend.

EP
Emma Price 9 months ago on Google
( 5 out of 5 )

The service team, especially Lilly have been really good, it’s never nice having to pay to get your car fixed and they made it as pleasant as possible. I can not fault the communication or level of service. Thank you.

EC
Eleanor Carton 9 months ago on Google
( 1 out of 5 )

Absolutely horrendous, bought a car in November and it broke a few days before Christmas. Understandably nothing could be done till after Christmas, however trying to figure out what the next steps to take was a nightmare, no one seems to …

SL
Shady Lane 9 months ago on Google
( 5 out of 5 )

I’m a Motability customer and Sandra at your star city branch is an absolute gem, she talked me through everything and worked with me from ordering to collecting.

CO
Carol Owen 9 months ago on Google
( 5 out of 5 )

I recently had a service and repairs carried out on my car at Lookers Star City, which took a few weeks to complete due to delays with parts. During those weeks the customer care from the reception staff Tina and Lilipopa was outstanding, …

PJ
paul Jorden 9 months ago on Google
( 5 out of 5 )

A big thank you to Tina as always so pleasant so helpful and very courteous. She’s a star and also thank you to Ray lovely to see Meacher pleasant chap repeat on my car and delivery back again all around five stars all around for everybody who deal with my Motability car. Thank you

KH
Keshia Hamilton 9 months ago on Google
( 5 out of 5 )

Great service from when i stepped in the door. Niz and Alex were great! So friendly, i told them what i wanted and they found the car i wanted. They made the car buying experience fun and stress free. Thank you

JT
Jakob Törmä 9 months ago on Google
( 5 out of 5 )

Fantastic aftercare!
I bought a car from Vauxhall in Boston. The start stop function never worked. My car is under warranty so I took it to Lookers Star City. I was met by great customer service and expertise. The car is now sorted and works excellent!

FC
Faye Codling 9 months ago on Google
( 5 out of 5 )

Had fantastic support from Shahbaaz Zahid regarding a new car, who answered a thousand of my questions, took extra photos and secured me a fantastic deal. Would highly recommend!

BG
Bill Greathead 9 months ago on Google
( 5 out of 5 )

nisar at lookers/ star city was exceptional in his service and patient during the final stages of the sale when I had issues with my card payment. he was fast with email Comms. #100%Star …

EL
E Labron 9 months ago on Google
( 2 out of 5 )

The car arrived to my home with zero fuel and the engine would no start, I then had to purchase a petrol can and fuel in order to get the car moving. The delivery driver left the car untidy and it had to be cleaned on arrival. There were …

TS
Tim Sandhu 9 months ago on Google
( 5 out of 5 )

Shabaz was brilliant in taking me through the whole process of purchasing the vehicle.
Explaining everything as we proceeded with the paperwork and products offered to …

MA
Mohammed Abdulla 9 months ago on Google
( 5 out of 5 )

Great customer service! Communication and speed was on point. Lisa Rickus was very helpful and polite.

WE
Wedian El Hussein 9 months ago on Google
( 1 out of 5 )

It was the worst experience ever. Denied the problem was a manufacturer fault just to charge you for the service. The service was booked for 1 day and then called to say it would take 2 days and when I asked for courtesy car they say you …

RM
Richard Munn 9 months ago on Google
( 3 out of 5 )

Excellent help Salman top sales man helped with everything I asked for. It’s a shame about the after care. No replies to emails waited 3 months for a part for my car still havent received it

DG
Denis Gil 9 months ago on Google
( 5 out of 5 )

Well received and dealt with by Salman who took me for test drive and then explained additional services and finance. After agreeing to purchase Salman has kept me up to date re delivery of vehicle and provided excellent service throughout.

TJ
Ted Johnson 9 months ago on Google
( 5 out of 5 )

Shahbaaz Zahid was our sale executive. Very helpful and accommodating. Not pushy at all, informative and kept me in the loop at all times. Would recommend when purchasing a car.

EB
Emma Bond 9 months ago on Google
( 5 out of 5 )

Would like to thank Martin for all his help amazing gent had all the answers and made us feel at ease no pressure just an all round nice bloke you should feel very privileged having him as a member of lookers star city team thank you so much and next time we are looking for a car you will be our first stop

GR
Gemma Reynolds 9 months ago on Google
( 5 out of 5 )

Nisar has helped me get the car I wanted. I really appreciate the time and help he has shown. Very good customer service. Hope to deal with him again in the future.

KP
Katie Peakman 9 months ago on Google
( 5 out of 5 )

We came in earlier today to look at buying my first car. We was approached by Jack, who was lovely and helpful and explained the whole process throughout. I will without a doubt be coming back to place my order after doing a test drive. …

SK
Simon Key 9 months ago on Google
( 5 out of 5 )

I purchased a new car for the first time from the Dealership and can only speak so highly of salesman Sam Bhagania. Nothing was too much for Sam from the point of enquiry, through to order and collection of my car. Kept upto date throughout and a really friendly and efficient service. Would definitely recommend and return to buy another.

DS
Donna Stait 9 months ago on Google
( 5 out of 5 )

Received my new car and am totally happy with customer service and the attention to detail provided by the representative who helped me. …

IM
Ikechukwu Medukam 9 months ago on Google
( 5 out of 5 )

Needed a car asap came to lookers Star City, Alex to start with process and Salman doing the handover at the end hustle free smooth process highly recommend thank you both for your help

CT
Chris Teasdale 9 months ago on Google
( 1 out of 5 )

This was not a very good experience, the showroom was dirty , told to sit down on the chairs over there, was not greeted with compassion or empathy , I was not even offered a drink as i was there originally for an hour and a half ( which …

RG
Ruth Griffiths 9 months ago on Google
( 1 out of 5 )

AVOID SERVICE TEAM! I had a brand new 22plate I picked up 1st march , I couldn’t fault the service Sam is fantastic its the 2nd time I’ve been back to him for a car , today my car broke down with an engine fault . I was towed into Vauxhall …

CM
Callan MacGregor 9 months ago on Google
( 5 out of 5 )

Recently bought a car with Lookers after a seeing an advert on Autotrader. After enquiring I was contacted promptly by my sales advisor, Martin Vassell, who helped me throughout the entire sales process. The whole transaction was seemless …

PN
paul nesbitt 9 months ago on Google
( 5 out of 5 )

I recently purchased a used car from Lookers , I would like to Thank Nisar Ahmed for his help and patience while I was deciding which car to pick , I found him very helpful and he explained about all the features in the car , he has since been in contact to see if the car is ok . I am very happy with the car . Thankyou

B
Burt 9 months ago on Google
( 1 out of 5 )

Avoid at all costs!
Took my car in because it was losing power. First was charged £80 for a diagnostics in which they couldn’t identify the problem, they then had the car almost 4 …

JF
Julie Finnigan 9 months ago on Google
( 2 out of 5 )

No customer care, don’t talk to you when you enter building, you have to find someone and its like there doing you a favour.
My next car will not be a Vaxhall. …

GM
Giuseppe Macerola 9 months ago on Google
( 5 out of 5 )

Excellent service. Unfortunately MOT fail but sorted within one working day and they were also able to fix and non MOT issue while it was in saving me another trip.

CH
Cal Harding 9 months ago on Google
( 5 out of 5 )

Bought my car from Martin Vassell and I couldn’t be happier! Martin is incredibly helpful and kept me informed every step of the way, made the usually stressful process of purchasing a new vehicle very easy! Thanks Martin!

EK
Ewa Karabanik 9 months ago on Google
( 5 out of 5 )

Excellent customer service provided – repair done as expected. The main mechanic working on the car Mr Lukasz Rybak exceeded my expectations. He was very professional, polite, patient and repair was done to the highest standards. I could …

JH
Jonathan Hellendoorn 9 months ago on Google
( 5 out of 5 )

I cannot speak highly enough of the team at Lookers Birmingham.
I purchased a car from them and the process was efficient and well communicated. …

AB
Alex Billingham 9 months ago on Google
( 5 out of 5 )

Purchased a second hand vehicle with Matt at lookers. Matt was very helpful throughout the process and was always on hand to answer any questions I had. Would certainly recommend 😊 …

SB
Sam Bailey 9 months ago on Google
( 5 out of 5 )

Excellent customer service. Lili Popa was superb. Friendly, polite and professional and kept me fully updated. She’s a credit to your Company. Thank you.

AN
andrew nevins 9 months ago on Google
( 5 out of 5 )

Shaba Zahid has given exceptional service at Lookers. He kept in contact throughout the whole process. He answered any questions that we asked.Thank you so much.

EB
Emma Baker 9 months ago on Google
( 5 out of 5 )

Shabz from sales was fantastic! He really helped me find the best car for me and made everything easier for me!
Thank you Shabz!!

TH
Thomas Harris 9 months ago on Google
( 5 out of 5 )

Very satisfied with the service I received buying a car. Good communication and willing to help, highly recommend

TH
Tamiko Henry 9 months ago on Google
( 2 out of 5 )

Initial purchase of the vehicle went well as can be expected, however when I opted to exchange my vehicle within the 14 days cooling off period was met with resistance and that took over 2 weeks to sort out, in the end I got the exchange done due to raising a complaint.

PR
Paul Ratican 9 months ago on Google
( 5 out of 5 )

Matt from Lookers in Birmingham was superb from start to finish. He provided a video, explained the process and completed the sale without any fuss. Great service.

DS
daniel smith 9 months ago on Google
( 5 out of 5 )

Brilliant service from Shabz, so happy with my new car went above and beyond 😀 …

AS
anamagala surender 9 months ago on Google
( 5 out of 5 )

I have driven a bought Outlander for a while now and I am happy with its performance.
only one issue {BSW TEMPORARLY NOT AVAILABLE}I found my NEW car, i need discuss with sales team apart from I am happy.

C
conor 9 months ago on Google
( 5 out of 5 )

Shahbaaz Zahid provided great customer service for me and my partner at Vauxhall/Lookers. Kept in touch with us on a regular basis and made buying a car for us hassle free. 100% will be going back to Shahbaaz for my next car 👍🏽 …

JK
jaspreet kaur 9 months ago on Google
( 5 out of 5 )

brought my brand new crossland back in 2022 from Jack, was an easy process and he kept me up to date on a regular basis. Highly recommend

CA
Calum Archibald 9 months ago on Google
( 5 out of 5 )

Speedy & simple process of buying a used car – did everything quickly and kept me updated along the way. Would recommend to anyone!

GW
Graham Wicks 9 months ago on Google
( 5 out of 5 )

Got my car from Vauxhall Star City had to return it 30 days later, but must say 10 out of 10 for the way they handle the deal I could see that there was team work going on in the back ground to help put things right credit to the TEAM …

EA
Emma Asher 9 months ago on Google
( 5 out of 5 )

Enquired about a new car, Jack who spoke to me was amazing told me everything I need to know. He was so friendly and answered all of my questions will definitely be going and looking for my dream car with him!

PG
Pacy Gloomy 9 months ago on Google
( 5 out of 5 )

Wow what amazing experience Matt Blackett was such a experienced and helpful salesman. I would be definitely recommend this Branch. Keep up the good work Guys.👍 …

KH
kerry houghton 9 months ago on Google
( 5 out of 5 )

Ordered a Mokka Ultimate through Motability with Jack a few months ago. Never helpful, ran me through everything to do with Motability and how it works, made me feel very comfortable and welcome.

CH
Carron Heath 9 months ago on Google
( 5 out of 5 )

Shabz Zahid has been excellent. So helpful make the purchase so simple. Would definitely recommend.

GM
Gary Mann 9 months ago on Google
( 5 out of 5 )

Collected my new car from Sal
man, fantastic service from start to end and thanks to service for sorting my service plan out. Great communication and always been looked afte by everyone

SK
Shane Khan 9 months ago on Google
( 1 out of 5 )

Avoid at all costs had my work done on my car I haven’t seen an incompetent garage in my life losing parts breaking parts they just don’t care will never accept blame will void any warranty when it comes to the crunch! Avoid the clown always depressed LUKE!! Simply avoid this branch!!!!!!!

EH
Ellie Hackett 9 months ago on Google
( 5 out of 5 )

Incredible service from start to finish from Reece helping me sort my new car. Couldn’t fault his customer service skills and he made me feel so welcome. Would definitely recommend to anyone who’s thinking of buying a new car ☺️

RG
Rachael Gough 9 months ago on Google
( 5 out of 5 )

I’ve been using lookers for the last 5 years and always had fantastic service. When I was ready to get a new car in September this year I popped to lookers again. I was greeted by Matthew , who really knew his stuff on the spec of all the …

MS
Marielle Sefton 9 months ago on Google
( 5 out of 5 )

Recently purchased my first car with Shabz and Sam. Just wanted to say how wonderful and kind both of these gents were, both willing to do as much as possible to help me find an excellent deal on my first car. Super helpful and very friendly and welcoming! 😊 …

SI
Shahida Iqbal 9 months ago on Google
( 5 out of 5 )

Great service provided by Matthew. Professional and kept informed throughout the process. Matthew even went out to put some more diesel in so I could get home!

R
Rob 9 months ago on Google
( 5 out of 5 )

Excellent service from Alex and Martin to find our ideal caravan pulling Mercedes. Will definitely use them again. Thanks guys.
Rob and Michelle

RH
Rafiq Hussain 9 months ago on Google
( 5 out of 5 )

Were were served by Mathew excellent sales person was very helpful to us and sorted a car out for us .
Any questions we had he answered and was very helpful. …

JA
Jadelyn Aaron 9 months ago on Google
( 5 out of 5 )

I had a really great experience with Jack.D at lookers. He was very patient and took the time to explain all the specs and model variations until I found the perfect car for me. …

DK
Dylan Kendall 9 months ago on Google
( 5 out of 5 )

Matt Blackett was really helpful and checked over every question I queried.

Friendly and ensured transfer was hassle free

AM
Ali Mahdi Hussein 9 months ago on Google
( 5 out of 5 )

Bought my car from salman very happy with service form sales and management thank tiu again

RP
Robert P 9 months ago on Google
( 5 out of 5 )

Amazing service assistance from female who dealt with my recall. Very helpful, professional and wonderful personality.

CM
Cleo Manning 9 months ago on Google
( 5 out of 5 )

I felt let down as the specs (electric wing mirrors, blind spot alert, Parking sensor, rear seat cup holder) that I ordered in my car, was missing. Vauxhall knew the issues and never think to let me know before I went to collect my car. I …

FJ
fatou jobe 9 months ago on Google
( 5 out of 5 )

Needed a car quickly came to Lookers Star City, Bought my new car from Salman great service keep up the good work

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