Total Reviews 78

Average reviews from all platforms

Average Rating 3.9

Average reviews from all platforms

  • 5.0
    54
  • 4.0
    3
  • 3.0
    0
  • 2.0
    1
  • 1.0
    20
Vbet reviews breakdown:
Google
3.9
78

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78 Vbet reviews on Google

KS
Karina S 9 months ago on Google
( 1 out of 5 )

Really disappointed in this veterinary surgery they used to be so good and myself and my family members have been taking our animals here for years and never had any issues. Now they undercharge you at appointments and then send out rather …

IW
izabela Wozniak 9 months ago on Google
( 1 out of 5 )

Unfortunately the worst experience with a vet I could ever have. Very insensitive, terrible customer service, if they say they will call back you should know they never will. After paying one bill for a treatment that was paid, they sent …

CF
Caroline Ford 9 months ago on Google
( 5 out of 5 )

I’ve been with Best Friends vets for 7 years and always found the care and service excellent. I pay for the VIP care plan which gives me discounts and regular standard repeat worming and flea treatment via their postal service. I would recommend them to others in the Peterborough area.

BS
Buddy Saddington 9 months ago on Google
( 5 out of 5 )

Great care, great staff. Always there to go above and beyond. Could never see myself going anywhere else now.
Thankyou! X

D
Destinationn20 9 months ago on Google
( 1 out of 5 )

Never take your pet in there, they don’t have staff over night, low skilled vet, they are not ready to make any emergency procedures or surgery with 2 people on the ward over night. Day care is okay but after hours is useless

JD
Jo Da cruz 9 months ago on Google
( 1 out of 5 )

The place is extremely expensive, I had a quick chat conversation for about 5/10m max about what happened to the dog, the vet was just there stroking her while she’s on floor, she didn’t even went to the table. And got charged £43 pounds. …

SL
Sue Levitt 9 months ago on Google
( 5 out of 5 )

My little dog hurt her back, she was given an appointment in less than an hour, went in terrified, came out best friends with the vet. We are both so grateful for such a caring and friendly vetinary practice

TW
Tracy Whitwell 9 months ago on Google
( 5 out of 5 )

Our beautiful dog louix received exceptional gentle compassion from Paul and Megan when we had to have him put to sleep on the 18/12/2020. So a big thank you to them both

ML
Michelle Lambert 9 months ago on Google
( 5 out of 5 )

Good freindly and helpful staff

RD
Ricardo Da Cruz 9 months ago on Google
( 5 out of 5 )

This is a fantastic vet, the staff are brilliant.

JM
Joy Merry 9 months ago on Google
( 5 out of 5 )

Best Friends are our emergency vet but have always been very helpful and compassionate. …

CW
Christopher Wright 9 months ago on Google
( 1 out of 5 )

Sat in reception for over 40 minutes which is unacceptable. Never get to see the same vet twice. Vets always look like they’ve been bothered… And show they can’t be bothered. Receptionists think they’re more qualified than a vet.

KM
Kamil Maciejak 9 months ago on Google
( 1 out of 5 )

I had an appointment at 10:15 am and waited 45 minutes for my turn. Really ?? I do not recommend. Don’t waste time and you’d better find another place for your pet.

RR
Rachel R 9 months ago on Google
( 5 out of 5 )

The staff are all friendly and were great when my sphynx cat was taken in in an emergency. When I collected her ashes the staff were brilliant too. I highly recommend.

BP
BARBARA PYTKA 9 months ago on Google
( 5 out of 5 )

People are very nice, kind and helpful. I can highly recommend this clinic. I’ve been here for the first time and I am very happy with everything. There was no rush with time. Much appreciated for everything you did for Bobby yesterday.

TS
Teresa Stiles 9 months ago on Google
( 5 out of 5 )

First visit to this practice, I normally attend my local Best Friends practice but for was unable to get an appointment their. Found the place easily, easy to park, my dog can be anxious about the vets but the set up here was great. We were …

KF
Kamil Feret 9 months ago on Google
( 5 out of 5 )

Recommend good nails cutting for my dog thanks

SL
Sarah Lewis 9 months ago on Google
( 5 out of 5 )

All the staff at this practice are great at what they do. They go above and beyond. I wouldn’t use another vets

AB
Angela Blackwell 9 months ago on Google
( 5 out of 5 )

Our Megg became very poorley early in the morning and the lovely night vet Guilia was there to help her. So happy with the way she treated Megg who was in the hospital for 2 days. In the day she was looked after by Veronica who kept us …

DW
Denise Wool 9 months ago on Google
( 5 out of 5 )

Wonderful friendly team, always understanding and supportive.

KG
Kelsey Goodman 9 months ago on Google
( 5 out of 5 )

Called up on a Saturday morning, super helpful staff and was seen same day,
Vet was really nice and made our Dog feel at ease. Thank you!

AJ
Ashleigh Jade 9 months ago on Google
( 1 out of 5 )

Went to spay my Pug. Said they will ring at 11am, didn’t ring until 2pm! The incision is WAY to long on a small dog, not to mention Frankenstein looking! Stitches were a bodge job! Went back for a check up. Tried charging me, i paid £160 …

JF
Julie Fiddes 9 months ago on Google
( 5 out of 5 )

I lost my beloved pet Lilly on the 15th of December 2021 I found best friends veterinary staff absolutely amazing what they have done for me and the sympathy and compassion that they have given me is out of this world I highly recommend …

KK
Karen Knapper 9 months ago on Google
( 5 out of 5 )

Boxing Day was a very sad day for us, where we made the decision to have our beloved staffie Molly, put to sleep. I can’t thank the vet and team at best friends group enough, they were wonderful. They showed so much compassion for our Molly during her short visit. Kind Regards Karen & Howard.

SS
Sweet Simming 9 months ago on Google
( 5 out of 5 )

Absolutely wonderful every single time polite,great staff and always welcoming, pristine practice and help every possible way thankyou for what you do.

PH
Poppy H 9 months ago on Google
( 4 out of 5 )

My cat has been an inpatient for over a month now and they’re being great with him. We can visit as much as we want and get updates every day on his progress. Highly recommend

OD
OKHTY DESIGN 9 months ago on Google
( 5 out of 5 )

An absolutely outstanding practice for compassion and professionalism. We needed them for only a short time, but were astounded by the first class care from the receptionists, the veterinary nurse and the two vets. Thank you for everything.

MA
Mohammed Al-Hilfy 9 months ago on Google
( 1 out of 5 )

the staff at the reception have a very unpleasant attitude, one of them hung up on me while I was talking to her on the phone. The vet himself appears to have a very poor knowledge and communication skills and he seems to have bad reputation with other vet surgeries. Would never go there again!

CW
Christine Warman 9 months ago on Google
( 5 out of 5 )

Clean premisis.prompt polite staff.friendly atmosphere.not rushed.vets very knowledgeable and compassionate. My pet wasn’t stressed at all👍👋😊 …

EK
Edyta Kolosinska 9 months ago on Google
( 5 out of 5 )

Thank you to the Nurse that was looking after my dog (Shady) yesturday, you have come me down everytime I had call you. I would also like to say once again massive THANK YOU to the Doctor (Vet) that done Shady’s operation, you have done a …

C
Charlotte 9 months ago on Google
( 5 out of 5 )

Very good vets with its own parking, lovely staff that care a lot about the animals, great offers available on pet plans etc

SO
Shelling Out 9 months ago on Google
( 1 out of 5 )

5 minutes and sold my son ear wash £86.37 for his Labrador, I was disgusted, searched online for the two items he purchased and were £14.00 including delivery. (At least give an option) …

KM
K. Mulligan 9 months ago on Google
( 5 out of 5 )

I travel an hour to get to this veterinary practice, but it’s worth it. Pets are treated with great respect and care, lots of open space within the practice so you can separate your pet if you feel the need to and it’s well equipped I.e x-ray machines etc.

CC
Cheryl Curtis 9 months ago on Google
( 5 out of 5 )

Great vets, lovely people and a calm environment for the animals. Highly recommended

SC
stuart cox 9 months ago on Google
( 5 out of 5 )

Stuart c – 2018 – I had a really good experience here, a sunday morning emergency visit for my dog oscar who had an allergic reaction.. this was the emergency vets not our own. …

RE
roberta ellis 9 months ago on Google
( 1 out of 5 )

HORRIBLE PLACE, AWFUL RECEPTIONIST, INCOMPETENT STAFF – I am sure my beloved dog would still be alive today or at very least have had a more dignified death if I had taken her to a more competent surgery – AVOID AT ALL COSTS YOU HAVE BEEN WARNED

1I
11 iluvkiki 9 months ago on Google
( 1 out of 5 )

Horrible reception staff, nasty, bitchy and sarcastic. The vets are good once you get past the witches on reception. Having a poorly pet is stressful and upsetting and having to deal with these horrendous women in order to see a vet is unacceptable.

SH
sue hewick 9 months ago on Google
( 5 out of 5 )

I am very saddened to read these reviews since my experience with the Hospital has been nothing but exemplary and the staff have been caring and considerate and I wouldn’t hesitate to recommend the Hospital.

SK
Steph Knowlson 9 months ago on Google
( 5 out of 5 )

All staff are really nice. Well looked after. Pet wasn’t manhandled but fussed whilst there.

JS
Jacqueline Summers 9 months ago on Google
( 5 out of 5 )

Our dog swallowed an ibuprofen tablet on a Sunday morning. Our own vet’s emergency line didn’t work so after ringing another vet in the area I was given this number. They couldn’t have been kinder to us or our dog. She was taken away for …

JC
Jayne Conner 9 months ago on Google
( 1 out of 5 )

Agree with previous posts about surly and rude out of hours receptionist. Maybe they should invest in some professional development training on how to conduct a polite, courteous telephone manner. Horrendously unhelpful with no “sorry we …

AG
Angela Graham 9 months ago on Google
( 1 out of 5 )

Avoid at all costs!! This so called vets attempted to put my 1year old cat to sleep for a bladder infection!! Did not want to pre examine him I had to force them not to put him down went elsewhere then paid for antibiotics and my cat was …

JP
Jacqueline Peerless 9 months ago on Google
( 5 out of 5 )

Very friendly, seen almost immediately, very professional, explained everything, great service.

LS
Lina Semcisina 9 months ago on Google
( 1 out of 5 )

Best friends 158 broadway in peterborough
It’s the worst VET clinic what i saw in my life. My story: Zara called my dog, she today passed away…she was just 7 month old …

LF
lesley farley 9 months ago on Google
( 5 out of 5 )

Been going to this vets for years lovely caring vet Sarah always puts my mind to rest, great nurses, nice and clean, wouldn’t go anywhere else I give it 10/10

KW
Kath Webb 9 months ago on Google
( 5 out of 5 )

It’s my daughter’s experience I’m posting . She had her Tamaskan puppy neutered at this hospital and was totally happy with every aspect of his care . They even rang to explain they needed to sedate him before taking blood as he was so …

SK
Svetlana Kalnina 9 months ago on Google
( 5 out of 5 )

Amazing . Took great care of my little scratched kitten and also the stitches were done amazingly compared to how small the kitten was . I would 100% recommend

SR
S R 9 months ago on Google
( 5 out of 5 )

My cat was referred to Broadway with septicemia, his treatment was five star and they saved his life. The vets have treated all my animals with respect and care, highly recommend

KJ
Kevin James 9 months ago on Google
( 5 out of 5 )

After reading the reviews for this veterinary practice I was a little worried, but have no fear! The service here was fantastic. Total reassurance from start to finish. My SBT (Millie) has just had TPLO surgery and couldn’t fault …

TJ
T James 9 months ago on Google
( 1 out of 5 )

I applied for a job here as a veterinary receptionist, I was impressed when I walked in, nice and big. I must say though, this all changed when I was told by the head receptionist who interviewed me that ‘to be honest with you the other …

PD
Peter Dixon 9 months ago on Google
( 5 out of 5 )

Very efficient and professional at the same time being your animals friend

T
tattooedfagin 9 months ago on Google
( 1 out of 5 )

Wife took our cat in for a pre-arranged visit, knew the cost & had sufficient funds to pay, Vet decided to give additional treatment with no prior consultation resulting in major embarrassment at the pay desk as we obviously hadn’t got …

GD
Greg Davey 9 months ago on Google
( 5 out of 5 )

Vary very pleased with the best friend’s vet’s after my dog got in a fight EVEN though they were closed they let us come up and sorted my Jess out serdated and and cleaned up so grateful to them

L
Lauren 9 months ago on Google
( 1 out of 5 )

Awful vet. Out of hours not interested. Rude staff all round

HB
hendrick byster 9 months ago on Google
( 5 out of 5 )

Good service out Hours vet practice had to sort out our dog that had been injured by another bigger dog punched its lungs had to draw out trapped air from the lungs we had to travel from Wisbech vet’s to Peterborough best friends vet hospital

HS
helen smith 9 months ago on Google
( 1 out of 5 )

Charged me £40 because my dog got out of the gate and someone to her to the broadway vets and didn’t give me a receipt plus the receptionist wasn’t very pleasant

CK
Chris King 9 months ago on Google
( 5 out of 5 )

Very knowledgeable and great service, we felt reassured visiting here.
Thank you.

MD
michael duffy 9 months ago on Google
( 1 out of 5 )

hey cut my mum’s dogs claws and didn’t put a septic stick on it now it’s got infection

AB
amanda Bowens 9 months ago on Google
( 5 out of 5 )

Mr s kokolanski looked after our Sadie after an accident she had he is truly an amazing vet can’t thank him enough

KC
Kerry Casey 9 months ago on Google
( 5 out of 5 )

A lovely fresh and clean environment with friendly staff and offered quick and efficient service to our pet

TA
Tanya A 9 months ago on Google
( 5 out of 5 )

The surgery closed at 7pm last night but they were understanding and kind enough to allow me to pick up a collar and lead that my family had left behind. Their beloved Lucy was put to sleep and in the emotions of it all they drove home …

RB
Rebecca B 9 months ago on Google
( 5 out of 5 )

A wonderful vets that provides excellent care for animals. Thoroughly recommend.

MC
Marius Ceikauskas 9 months ago on Google
( 5 out of 5 )

they saved my pet’s life. THANK YOU.

JS
James Savage 9 months ago on Google
( 5 out of 5 )

Fantastic service. Very caring and nothing is too much trouble.

MB
Matthew Baker 9 months ago on Google
( 5 out of 5 )

Very friendly very helpful would definitely use again

SE
Sophie E 9 months ago on Google
( 5 out of 5 )

Really lovely staff and always able to get appointment

TH
tanya holman 9 months ago on Google
( 5 out of 5 )

Always get an appoinment quickly. Very friendly and always explain everything.

L�
LiquidTripp “LiquidTripp” 9 months ago on Google
( 2 out of 5 )

Unhelpful, sarcastic, and somewhat bitchy staff. Will never go here again.

SR
Shaun Reeves 9 months ago on Google
( 5 out of 5 )

The staff are caring and understanding .nothing was too much trouble

SK
steve king 9 months ago on Google
( 5 out of 5 )

Excellent vets staff very friendly

JS
Ja Se 9 months ago on Google
( 1 out of 5 )

AWFUL PLACE, AWFUL STAFF, RUBBISH VETS – DON’T WASTE YOUR MONEY

CR
Carol Rosbrook 9 months ago on Google
( 5 out of 5 )

Great vets animals well cared for.

WS
Wayne Shepherd 9 months ago on Google
( 5 out of 5 )

There amazing so helpful.. defo recommend

DO
Denise Osbourne 9 months ago on Google
( 5 out of 5 )

A huge thank you. Excellent service and professionalism

TH
Terri Hopkins 9 months ago on Google
( 4 out of 5 )

Always friendly and caring

BH
Becky Howell 9 months ago on Google
( 4 out of 5 )

Been with them for years

MI
Marion Impey 9 months ago on Google
( 5 out of 5 )

Freindly staff

IT
Irina Tihomirova 9 months ago on Google
( 5 out of 5 )

👍👍👍👍👍👍👍 fantastic attitude! …

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