Winchester City Council reviews

Yesterday they moved my garden waste bin into the middle of my entrance thus blocking my drive but did not empty it. I could not report it before 12:00 today so I am supposed to wait another 2 weeks before any action is taken. That means no …

Absolutely shocking service, constantly what ever number you call it goes to voicemail, was also told I’d have a tree surgeon booked to come at 10am this morning no one has turned up. The mobile number the person called from, no answer, neither direct lines putting in a formal complaint

After the 4th call to Biffa with no answer I tried the council offices for help. Very unhelpful girl said no she can’t help and no there was no manager to speak to. Gave me an email address to try! No wonder large waste gets dumped! At …

NO bus service at all between certain towns and villages on the Route 69 for EIGHT WEEKS and do any of the affected bus stops have a notice on them saying when the normal service will be resumed? NONE of them. Instead, it is impossible for …

Wish I could put zero don’t respond to emails don’t help in anyway but still expecting to pay for what winchester useless council

Always brilliant . No matter which dept I have dealt with in the last 8 years I get fast replies ,professional and supportive help , fare decisions. Plus I have not met one person I have not liked enormously. Thank you . Take care everyone 🙂

Awful from the start, now refusing to do any further work for our disabled child as my husband asked a contractor to move off the drive, until we had started the school run ( they arrived 20minutes early) blocked us in. Advised us they …

Incompetent. Introduced Ringo for parking at River Park. Ringo has one star on trust pilot and doesn’t work. …

Needed a hard copy form, for the £150 rebate from the government. I was seen immediately by a lovely, young lady who brought the form to a table and explained the procedure. In and out in under 5 minutes. …

I wish I could give them no stars. Paid my council tax every month. Get letters telling me I’ve not paid and that I’ll have a court summons. They can’t even cope with receiving payments correctly.

Just had communication about not having my glass collection box delivered , the help I have had from Natasha has been 100%, friendly and efficient. Today the box was delivered by a very lovely lady called Ruth . For all the negative things that people say about the council I can only say we’ll do e and thank you very much . Carole

Glass not emptied. Called twice. Wrong box apparently. Been collecting from this box for the last 5 months since I moved in but this box is not ok now. What a joke. Won’t be collected until mid march now. Would they like me to carry it to the lorry for them too

The receptionist at Winchester City Council pretends that she can’t hear you! Hello. Hello! then hangs up! you call back and put on hold for 30 minutes! She obviously is taking advantage of the cushy job! More interested in taking a break than helping customers! We know what you are doing!

It depends on the department. Building Control five stars, friendly, helpful and respond promptly to emails and phone calls; Waste Management and Recycling ditto but Planning awful – long waits for appointments, vague and contradictory …

Green bin was taken by binmen, logged call for new one, promised for delivery following Monday, nothing turned up, promised Friday, nothing turned up, promised following Monday….. ….nothing turned up. Staff continual point finger at …

Every time I contact the council it is difficult. This last time I have contacted them on behalf of my city centre business, it has taken numerous phone calls to no avial, just to sort out a simple issue with waste collection. They try to …

Terrible. Worst council in Hampshire and in the running for bottom of country. Never any replies to emails, awful website that never works and bin men who steal. …

Lip-service after lip-service: Housing management team needs completely replacing for their utter inept performances. Been promised things for over 8 years. The latest being the fight for over 5 YEARS to get flooring down on a small …

Abysmal customer service when bin wasn’t collected. Constant above inflation increase in charges for fewer service. Shameful establishment.

I am sure that others may have legitimate grievances against this council, however today they were very helpful in the matter of a PCN issued to some Taiwanese tourists who happened to ask me for assistance in the matter. I was only too …

Very unhelpful and obstructive staff. The planning department seem to get a kick out of taking your money and causing as much delay as possible. These power hungry public servants would be sacked “in the real world”, they make me sick.

Awful service. If you are late with your council tax by a few days be ready for their threatening behaviour and letters. I am glad not to be under Winchester city council from next month!

Refuse collection dept absolute joke. Fail to collect refuse again the if you don`t report early enough new policy says won`t collect for another 2weeks!!
Full bin now standing rotting away for another 2 weeks at roadside.
Sorry what do I pay all this money for?

1 star is too generous. Unhelpful and incompetent. Can’t remember to collect our bins and then try to blame us for not reporting it on time! Being punished for their mistake!

Andrew Kingston of Winchester council,possibly the biggest waste of space iv ever come across,
Would rather see a family’s freeze in there homes than spend money of there …

Terrible service from the departments I’ve dealt with. Traffic wardens take advantage of the fact that ringgogo sometimes glitches. Seem lack on COVD compliance.

Staff are always very helpful and friendly. Never had any problems resolving parking permits and queries regarding other services.

Sell double the amount of permits than spaces then fine people

Got to be the worst council around every body I speak to in the city agrees
useless at everything from website for payments to fixing roads the list is endless

Awful. Pointed out a dangerous area of road and they wouldn’t even come and look.

what is the point in having a out off hours number when there is no one there to answer it I rang your office every 10 mins from 1.30pm for about 4 hrs no one answered my mother is 84 yrs old and had no hot water or heating for three days …

Very friendly and helpful.

Infact not even one star as not helpful at all have complained about bin not being emptied for the last month and as this is a communal bin it fills very quick……filled out online forms have rang every other day to be fobbed off with lie …

The staff are very rude and unhelpful. Been to the council to collect a parking pass three times in opening times just to be told to come back. Avoid if you can.

Jobs worths to a man refuse to help even if it is their job to help. If it a way for this council to line their pockets they Will.

it’s pass the parcel to be able to speak to anyone. could we please have some initiative and customer service

There more grass an weeds up portal road there is at playing field I don’t think any one cares

Very informative , very polite . Nice to have your stresses put to ease by professional staff …

Friendly on the phone but useless. Never do what they say they will.

Not sure why I got this place to review to be honest

Ghastly service. In fact NO service at all.

Long waiting times just to top up a Park & Ride prepayment card.

great if you want to be ignored verbally abused or victimized. otherwise useless

Staff act as though they are are owed a living from the tax payers. What a lazy bunch of …

online system always saying:
“A system error has occurred, please try again later”

13% of children live in poverty in this “prosperous” city. Think it’s so great now?

Tut tut absolutely terrible took 18 months to get answer

The people here are always helpful in trying to solve our parking problems.

The building is nice. I can’t speak to the efficiency of their workers.