World First reviews

Had a World First account for may years and never ever had a problem.
Latest experience is like being in the seventh circle of Dantes Hell.
If I was to detail the over four hours of conversations and more than ten + …

Have waited for nearly weeks to regain the ability to withdraw funds and still waiting. They said my account had fallen dormant – but this excludes the ability to receive funds, only when I try to withdraw funds? …

They have been holding over £2k of our money for 6 weeks stating they need proof of various things, which have ALL been sent. They continuously send you on a goose chase, don’t answer phones, claim its on the way back, claim they are …

I have been a customer of Worldfirst for quite a few years however since they launched their new online system the customer service has disappeared. Confusing, time wasting, delayed payments and no customer service. …

This is a dysfunctional company. Web site is the most unhelpful for the type of this business. They constantly move things around on this web site, and every time there’s some kind of technical problem resulting in login issues, then your …

Used to be a great company! Now totally useless! Can’t ever get through on the phone, “live chat” is the usual computer not a person and no response to eMails. Will never try to use them again!

Although I have been asked the same question twice (to submit documents for incoming payment), the payment has been received without any issues. I hope that i will not be asked each time for documents for future incoming payments. Thank you

As an exsiting customer Ive being trying to contact this company for 5 day. Call back ignored, 4 emails to some chinese outfit and I still cannot use the new website. …

they refund my loss in currency – from USD to GBP to USD

Just set up my account with ease. My call was answered immediately and George talked me through the process and I had all my documents verified within 24 hrs. Account was set up and activated quickly and I could make international …

The service from WorldFirst has been absolutely fantastic, the process of setting up my business account was very smooth and efficient considering we are in the middle of a lock down period. I have other accounts with their competitors and …

Used them for years to transfer money but as they have decided in April to no longer offer this service to private customers their service levels have dropped substantially. Got ignored twice when I asked for email confirmation monies had …

Super happy with them!

A customer-centric company with really competitive – low fees and attentive …

I have been using World First for several years now and for me the only issue has been forgetting my password every time I want to transfer money from my UK bank account to my French bank account. I must say that the telesales team are …

Have been using them for years, and during that time my business has grown quite a bit. They have always been a reliable partner with top level customer service by Chris. In my experience they are really working hard to keep their customers and make them happy. I am happy. Thank you!

Tom Quine – Excellent Customer Service – Reassured my anxiety of sending my first international money transfer to the USA – He suggested i send a small payment as a test. This was a great reassurance to check my supplier would receive funds …

I’ve been using WorldFirst since 2014. I’m a regular user and every transaction so far has been processed easily, quickly and correctly. The transfer process is simple to use and on the very rare occasions I’ve had to contact WorldFirst …

Just had a seamless experience opening my account and all was made easier by the first class customer service provided by both Greg and Freya. They were extremely polite and well spoken, making the whole experience as easy as possible. I …

I am very happy with the services provided by WorldFirst. My payments go through very fast, the fees are quite competitive, especially after they decreased them to .5%. But what I like the most is having dedicated points of contacts that …

I have been a client of WorldFirst now, for some 15 years. In all that time, I have to say that they have always proved themselves to be efficient, good communicators, trustworthy and reliable. Simon Hilton was my account manager for many …

World First provide a great service and with exceptional attention to their clients. I use them for my business and personal transfers between the USA, UK and multiple points in Europe. Their fees are minimal and beat the market, and …

Fantastic company with first class service. To set up my account was very easy and the process of transfering funds simple. WorldFirst gives a better exchange rate than any bank, with no or very low fees, depending on how much you transfer. Highly recommended!

Just opened a WorldFirst account, and was quite quickly contacted by Daisy, who was very helpful in setting up the account and responded to my email exceptionally fast. I have so far been very impressed with the speedy account account setup …

Been with World First for 3 years. This company is getting everything right. Rates are competitive. Transfer process is super simple. Service is top-notch, you get immediate and reliable help the end of the line when you call, no machines, no runaround. Thank you Jenna!

The rate offered was market-leading and the whole process went very smoothly, from setting up account, talking to customer service, uploading documents and finally sending the money overseas. Greg Surridge was friendly, helpful and efficient. Happy to recommend WorldFirst without reservation.

Excellent Customer Service. had a small problem and it was dealt with immediately by Joe Ettridge . He wasn’t even my account manager. I find Joe is very knowledgeable and fast in response . I prefer to use email to contact worldfirst. …

We are setting up an account with WorldFirst to deal with multiple currency payments and we have just completed a comprehensive application process. This gives us confidence that they will provide the service we need going forward and so far dealing with Daisy we have been very impressed by the level of service.

Fantastic Service! I have been using WorldFirst now 7 months, and I had not any single issue. Honestly, I highly recommend their service to everyone who wants to send or receive money from everywhere in the world. Thanks for such a good company.

Customer service is exceptional, had a small problem and it was dealt with immediately by World first bank and it wasn’t even my relationship manager. The gentleman went above and beyond to help. 1st class service, I wish UK business banks would take a lesson from these guys.

Both my son and I have used Worldfirst both in the UK and Australia for 8 years transferring large and small amounts and have always found them to be efficient, fast and helpful. Their rates are always good and the transfers usually take …

I had been using the private service for a little while, but recently signed up for the Corporate servie in order to change US£ to GB£. Ellie Killip helped with the registration and also with a follow up issue. The service, once set up is …

I’ve been with Worldfirst now for about 2.5 years doing numerous incoming and outgoing transactions a month and I’ve found their service to be very personal and helpful. What’s more I have been approached on numerous times by other …

Reliable fast service.
We’ve been using World First for a number of years now. the online portal is user friendly, and we feel that we get a fair rate. . …

WorldFirst – staff are brilliant, make life so easy and straightforward which is unusual in this modern world of technology. If you are unsure what to do online, they are happy to help and/or handle everything via the phone. Always …

Reliable and trustworthy currency conversion and transfer company I have used for 3 years now. Conversion rates are competitive, a little below the street rate but substantially better than the banks. No fee if you transfer an amount above a set amount ($5,000 for Australia).

Truly helpful in being able to set up an account and explain the benefits of having one. They are quick to respond and provide assistance when needed. …

Appalling service, had taken a week to open our account and once that was done we had a payment come from a European marketplace which they verified and work along with for quite some time now as their other clients use world first for the …

I have used World First for some years. Always good service and easy to use. I rarely have any queries but when I do, like today, I get a swift response and immediate action. I never use banks for transferring money abroad or monitoring current rates anymore. World First does it cheaper, faster, better and with total security.

Their exchange rate is really bad. So much better alternatives out there. Their Amazon seller service is the worse you will ever find in the market. They tried to steal my money that were coming from my Amazon Seller Central. I had to get a …

Good and efficient service with much better exchange rates (at least for GBP to EUR) as compared to other options available. Experience
with advisor Greg Surridge with whom I spoke on the phone very positive, he’s been very courteous and helpful. Highly recommended for quick money transfers.

These guys are just awesome I have been banking with them for 3 -4yesrs now and my experience has been amazing. I have zero complaints. They regularly check my rates and give me the best offer my offshore suppliers also get their money in 24 hrs so I can’t complain at all they are amazing

Absolutely the best way to manage currency transfers; great rates and maximum flexibility.
I’ve been a regular customer for over four years now, converting US, Canadian …

Have used WorldFirst for a couple of years and have found the speed and efficiency of their service first class and very prompt too.
Equally important the rates for transactions and fees are good so overall an excellent service and am very happy to continue using WorldFirst.

Whilst the company has a very secure messaging system like other professional institutions, it’s employees choose to communicate and request important data outside of this system. By doing so they tick all the risk boxes of a financial …

Great customer service. George was a big help in explaining all the requirements for opening the account and in getting things finalized in a timely manner. Excellent communication and looking forward to utilizing their services.

Even with an American bank account, it can be tricky paying another person. You can use apps such as Zelle, PayPal, etc as long as you can receive a code sent to your American phone. As my US SIM doesn’t work in Europe, I’m stymied. …

Yesterday I phoned WorldFirst to inquire how international payments works through them for my startup Business. The chap I spoke was really informative. I then spoke to Ellie Killip in the onboarding team – she was fantastic. Ten minutes …

Our company just finished registering process to the service. We had very positive experience of work with WorldFirst and their approach. They were consulting us on every single step during our registration processing in the best way.

World First is the best choice I have ever made. Their services are top notch!
At every step I was confused or did not understand, they were always with me by email and by telephone in a very short time. …

I have been using WorldFirst for occasional transfers for ten years now. Easy to use, money always arrives safely and often faster than expected. I am a happy client and can recommend WorldFirst without hesitation.

Great transfer service. Even when I accidentally sent Worldfirst more than I had booked, they transferred it on at the same rate as my original amount. The best. Especially thanks to Jack N for helping me out. Saves me money and hassle.

ive done many transactions with worldfirst starting in May 2018. never had an issue with them. always friendly and efficient service and ive found overall that their rates are very good. not sure about the website, ive never had much …

Fantastic Service and easy transactions to work with. I have been working with Theo Sprague over the course of four years, and WorldFirst has helped our company grow, allowing us to take in multi-currency transactions to expand to EU and across the World. Simple, Easy and no hassle. Thanks! Kes Walker

I’ve used World First for several years, making payments to Africa, China, Vietnam and South America and never a failure. Where there has been any kind of problem, their service has been excellent and charges so far have never been a nasty surprise. FX rates are competitive.

absolutely brilliant company to deal with !! used them many years for transferring sterling to euros for our canary island home, do it on line with them these days ( much to my surprise at 72 years old ) but it is simple but so quick !! …

Since the website changed the service is appalling. No response to emails, Live chat times out after 1 minute. Stay away

The staff at WorldFirst have been extremely helpful and helping me start my new online market place venture. Ellie Killip has been monitoring and keeping comms with me the whole time and i felt very comfortable and not at all stressed by …

Fantastic service! I have spoken with George and Jack who were friendly, supportive and knowledgeable! The over all experience was quick, easy and hassle free. Just what you need when starting a business.

WF was recommended to me. I have used them 3 times to transfer fairly weighty amounts, for me anyway. You can speak to them within seconds of calling, and will find them very respectful, well-spoken and sharp. They are very helpful. Their …

Having sold my business five years ago, I needed to pay for some parts for my 1920 Fiat in Australia. WorldFirst still had my personal details so it only took five minutes to get organised and payment arrived in my supplier’s account on working day 3. Brilliant as ever!

Thomas DeCaluwe has been excellent at setting up our account & managing the full process. Very efficient & reliable with excellent response time to match. Definitely recommend so far.

Called customer service is Australia, despite local time being so late they transfered my call immediately to another country and Ellie helped me.
She was so efficient with adjusting all my details and helped me with the transaction.

I recommend Worldfirst, it works very well for me. Setup was easy and fast. Staff is helpful and payments are super fast at a very competitive rate. I am happy to run my money transfer trough them. No issues at all so far.

WorldFirst provides excellent and reliable services at very competitive prices. They are highly professional and very responsive. The money transfer works very uncomplicated and fast. I can wholeheartedly recommend them.

I’ve been using World First to repatriate my overseas earnings for 9 years. The experience has been so good I’ve recommended WF to my colleagues in the UK. Ellie Killip has been great helping me set up a new “World Account” so that I can be a bit more canny with the currencies I hold in this time of turmoil. Thanks Ellie!

excellent service and very prompt! took only a day or two to setup an account where elsewhere it would have taken over a week, Ellie in particular was very helpful and very prompt in all the communications and assisted on all inquiries, thank you!!! very recommended!!!

I have recently started a new business and need a solution to pay my international suppliers, World First helped me to resolve this issue. Definitely recommended. Excellent Service and great team support. Best of luck team World First.

Great Company for Amazon sellers from Europe and beyond to save on unfair Amazon currency exchange rates. Works like a Swiss knife! After fees reduction even better. Absolutely recommended!

Excellent – having used banks to try and complete foreign currency transactions, taking up to 10 days to clear, I used WorldFirst and they took GBP, converted, and had USD credited to a USA account, all in the same day! Would definitely recommend.

I have used WorldFirst several times to transfer money over the past couple of years. Not only have I always found good exchange rates but the online service is very user friendly, its quick and easy to use and would highly recommend them.

The team at worldfirst did a great job helping us navigate the registration process in order to ensure that we can open our account. …

Their customer service could not be faster and more helpful. My accounts were also quick and easy to set up. Would recommend them to everyone.

I’ve used World First 4 or 5 times now and I am consistently impressed with their service and rates. World First is easy to get on the telephone in case of any problem and throughly answer all of my questions. I would absolutely recommend their services.

A very professional; highly efficient; and very customer friendly company. I have been a customer of World First (UK) since the start of 2012 – (effecting a currency every month) – and I have been extremely satisfied with every aspect of my relationship with World First. MERCI BEAUCOUP à tous!

Really great service, I have been using World First for about 4 years. I have found them to be very responsive, very polite and helpful (when necessary). Very competitive pricing as well.

Easy to operate, great if you use Amazon marketplace for EU and US payments. You can choose when to maximise the exchange rate, or hedge. Friendly efficient staff and software systems.

They are holding my money $40,000 for 4 month!! Never sent back to me!
I’m having a big trouble with this company for 4 month. The problem haven’t solved yet!! …

Exceptional service. Jess Bowers went out of her way to make my experience smooth and pain-free. Definitely will keep using their services.

Thanks to my account manager Holly, who was excellent at helping me get set up and kept me updated every step of the way. I used WorldFirst to pay for my wedding photographer in New York and got a very good rate for GBP-USD.

Wanted to forward sell dollars with Worldfirst.
Spoke to a staff named Chris on 31/10/2018 around 12:45 pm. The issue I had today …