Wolverhampton Swimming & Fitness Centre reviews

Very Dirty and unhygienic. The Hot Tub is always Cold and quite slimy on the floor of it as it also needs cleaning. The steam room is not very steamy. The whole area from reception, changing room, swimming pools are very cold. I cannot …

Came here for the first time to try out the swimming and sauna and was very happy. Pool was not too busy but we did go early. The sauna is abit on the small side but again you don’t stay in too long for it to clear out. We were shown around …

They expect parent and babies to swim in the main pool amongst the lane swimmers which causes frustration on both sides and only gives parents and toddlers 25metres of one lane of the pool to swim in at best. Baby pool area is always shut …

I have only been going there since November 2022. We have to use the studio pool on the days where the times are for the disabled it’s only for an hour which doesn’t give you much time when you have to use the hoist and a few have to use …

The pool is super crowded and there’s barely any space to do anything. It’s also kinda dirty.The fast flume lasts 2 seconds at most and depending on how you go down, it hurts pretty bad.Despite this it had some good features like a wave …

Went there today 2nd time we’ve been with our 2yr old last time was better as we were allowed to go in all pools this time we was restricted to one side only no wonder gets overcrowded some lifeguards as someone said are like bouncers rude …

Vis
ited the facility yesterday with my partner and his wheelchair bound 5 year old daughter. Checked in, and asked for the radar key for the disabled changing …

We went yesterday and it was absolutely VILE. Changing rooms are small, smelly and filthy, the floor throughout is slimy, toilets stunk of urine and had feaces on atleast 2 of the toilet seats, half eaten food on the jacuzzi steps, Half …

I booked onto the 7am lane swimming slot on a Saturday morning. It was busy but it’s a lovely pool. Nice and bright and clean. I’ll definitely go again when in the area.

No stars less than one. Should be -10,
Discussing filthy environment. I’m sure people come here to just wash,
Cubicles are rammy and stinking of stail urine. You’ll need a tetanus jab when …

I think this is a great gym. I hired Michelle as my Personal Trainer for 6 sessions. I was a total gym hater and didn’t know what to expect from a PT. Michelle was wonderful she was patient yet challenging when I needed to be challenged. …

Good baths for leisure. Wouldn’t recommend the fast flume as hurt my leg on it. The tiles look like they need a good cleaning though but not sure if that’s a hygiene risk or it’s fine.

Take my children there for swimming lessons. 30 min sessions (£23.25 a month) however, if your child achieves a certificate/badge, this is an additional cost – not explained when I signed up, although the cost isn’t huge, in principle I …

Myself & my 2 kids. (6 & 9) plus my friend, her partner & kids (twins 6 & 12) all went last Wednesday in August 2022 we had a fab time. Kids loved it, there were enough people in there but not to make it too busy. The waves & the slides …

It is a great place, the kids love it. Rain tree and waves. Pre booked slots, online, so it doesn’t get too crowded. Very friendly staff too. Entry for Family of 4 is reasonable at £14.50.

Really nice and clean here, lots of fun on the slides and waves.
The staff really helpful and friendly.

Visited today. Lovely lady called Charlotte was fantastic with helping us, a real credit to your company. …

I have been a member of this gym for a few months now and I do like it. There is a nice big car park which even at its busiest time I have never struggled to find a parking space. The actual gum itself maybe lacks on equipment range …

Nice pool and staff, visited often with my son and always booked over the phone and paid at reception but phoned today and its all online booking only now so i doubt we will be going again.

Disappointing! The reception at the till desk booth delayed us by 1 hour because it was too crowded at the sauna and on the way back for the same reason, but I insisted that we have the option at the swimming pool and in the end he accepted …

The poolside, changing rooms and shower cubicles smell of wee. The pool water was full of white bits and there were tissues, plasters and dirt across the pool floor. The pool had so much chlorine my eyes and nose were burning afterwards. …

Couldn’t create a free account to prebook a session ‘an error has occurred’ was the message. OK, glitches happen.
Tried to call through and no answer for 5 minutes. …

Kids swim lessons 👌 staff very good .plenty of parking including disabled. Little cafe inside. Toilets aswel. …

Always been a fairly good place, but this particular occasion I was visiting for work purposes, but still I was delt with promptly and very efficiently by the staff.

Excellent staff and clean facilities, only place left in wolverhampton to get a decent sauna

Absolutely disgusting behavior by manager John Thomos very unprofessional, steam room and Sauna is so dirty you feel infected, shower rooms and toilets makes you puke.

Good service staff are very polite and helpful and the changing rooms are good aswell

I attend this centre almost everyday. It has 25m pool which is just perfect for me. The building is very spacious, always clean and well lit. …

Booked swim/sauna/steam room scammers shut the main pool off and expect swim in family pool. Why sell the product if not available!

Disgusting customer service.
Spoken to a ‘manger’ on the phone who had 0 people skills. Hes actually a receptionist as I’ve met him face to face a few times. …

The paid swimming lessons were a joke today 4/6/22 2 tutors for 16 pupils in the lowest skill level classes. One teacher was messing with the ropes, popping out to the big pool or focusing on one specific pupil. How is that safe! The guidelines are 1 teacher per 6 children. Also no lifeguard either.

Toilets by the pool wasn’t very clean and smelt bad. We’ve all caught COVID from there my poor little boy he’s only 6 months and he’s got it has well. So did a family member when he went there. There’s a lot of staff stand around talking has well. Need to sort themselves out

Attended a family birthday party in the soft play area today. Staff were rude and unprofessional when dealing with an time overlap for another party down to their miscommunication. Absolutely disgusted.

It’s not the best swimming facility around in my opinion. The water is cold and it seems some of the lifeguards are a bit too trigger happy with their whistles. My daughter is a competent swimmer but the one female blew her whistle to say …

Exemplary customer service from Josh and Debbie regarding a membership query for my son in Canada! Both so helpful, friendly and kind. Noteworthy service.

Good place for a swim even if not that much around. The place got 2 saunas a normal and a steam one a gym upstairs that will cost you extra was £5.7 to use the sauna , swimming pulls and some slides nothing major. An ok place to have some relaxing time. The lookers a bit smelly…overall ok

Had a great hour and half here with the grandson. Free parking. Shame the lazy river was not open but the wave pool was working. Two water slides to choose from, the staff were very friendly and helpful. Changing rooms were large and very clean. A definate must visiit again.

Great place, swimming for all the family, sauna, steam room, gym, soft play area, cafe. They also do swimming lessons for kids and adults. Easy access.

Far too cold, too crowded (even with restrictions), absolutely filthy, no private or even female/male showers, and too restricted about areas we can enter with a toddler. Ive been on plenty of waterslides with him before, this is no more …

Be AWARE people do not leave valuables in lockers. My locker was broken into last night and my car keys, purse, mobile and clothes were all taken. they also STOLE my car . I did NOT find the staff that supportive just left me standing in …

Booking required for swim, not too crowded, variety of fun things like water slides, waves and flumes , different ability pools of different depths and a safe toddler pool too. Also has hot tub and sauna for 16+

Lovely pool with splash pool, slides, waves etc.

Very kind teachers and they teach the kids great! My kids have been going for about 12 weeks and they can swim 10m already! Thats about 12 lessons and the lessons are 30 minutes long! They give badges and certificates too! Only £3.50! And you dont even have to buy them!

First i start from a soft play .My son by accident lost his Little car(priceless car ) under the slide where we couldnt grab him because was to far to Rich him .The only way to take him out was to use the key to open the lock pad , so we …

New member here and it’s seems a really good place. Nice pool and good gym for fair pricing. I think the lad on reception was called Joshua – he was extremely helpful and informative, made me feel very welcome.

Swimming during these Covid times, is a stressful affair and they were perfectly helpful and even without prior booking – which currently is a must – they managed to fit us in, due in part to having so many pools available. The staff were …

I agree with all the 1 and 2 star reviews ! Hygiene is more important now than ever ! Would also like to add which is even a bigger let down is how miserable and unhelpful the staff are especially reception ! needs to be a big meeting with a few good kick up there arses ! !

Tried online to book this place unable to get through.the daughter also tried, then the son in law had a go no luck. The daughter then phoned them and they said do it online. The date 27th july 2022, absolute joke

Haven’t been to the baths in along time due to covid but decided to return today I arrived at about half 12 and paid £5.50 for swim and mostly steam room and sauna having changed i went straight into the steam room then after about 15 mins …

5 star facilities, slides, waves, lanes, lazy river, very hot showers and lots of life guards. …

We always enjoyed this place kids too but 20th of August a tile came loose after we tunered up and had already payed online we have called and called we have sent emails for the refund its now 27th October and still waiting !!! So call them …

I didn’t like it.
The queue at reception was too long.
The changing rooms were smelly. …

Arrived at 14:40 to Dwain with the family and no space in pools til 16:00 and the main pool 17:00 !!!! What a joke. Nothing on the internet states that bookings are needed booger attending

So been today, changing rooms were being cleaned tho they DO need a deep clean..
Pool was a ok temperature. But it is dirty you can tell by the ring mark all the …

Pool temperature was great. We didn’t receive a wristband so was not aware that we had to stick to the kids section when we just wanted to go for a swim.

Went for a swimming gala and was really impressed with the centre. Very clean. Lots of spectator seats. Pool equipment (starting blocks, timing pads etc.) looked very professional. Car park had plenty of spaces. …

Good facilities, ample parking and sensible covid measures.

Edit. Apr 2022- no longer need to book gym session appointments. It could do …

The staff in reception are very helpful and I rate them 5 stars. Unfortunately the hygiene is very poor in the main swimming pool and changing rooms. There are plasters and grit in the pool that has been there for several weeks. When does …

So I read a few reviews about the pools being cold, I thought they can’t be that bad surely? But they are, I was freezing! Overall though the place is ok, not sure it’s ideal to take your little one though, especially during half term as …

Pools are to cold and get very over crowded at times. It’s hard to stay in the water to long, especially with a little one. Changing rooms always feel dirty and not enough family changing facilities. Best thing is the waves and the fountain in the pool. Probably the only reason to swim there with kids.

Two adults and a six year old went today which was a Saturday afternoon. The ladies on reception were extremely hepful and pleasant as this was our first visit so explained everything to us.No charge for under 8’s.The pool was lovely also …

Friendly staff, from checking in through to the cleaning staff and finally the life guards /swimming instructors. A very enjoyable experience, glad to be back in the studio pool for the disabled swimming sessions. …

This place has a great high-tech gym and the pleasure pool is great. I admit that I am kind of a child and spend much more time on the water slides than I should.

Staff are brilliant and pool is on point 👌🏽 …

Kids really liked the leisure pool. Changing area should have hazards signs everywhere though. Considering the prices and the amount of staff wondering around, you would think the changing rooms would be clean…however, you would be wrong. …

Absolute shambles, one staff member on a very busy reception! Let us pay to go in and didn’t care to tell us that the slide area wasn’t open until 4pm we were there at 2 hardly going to wait! To top it off the changing rooms are filthy and …

Not family friendly. Kids cant go in bubble pool. The lifeguards are like bouncers. Waste of money

My children love going there purely because of the fountain in the pool and slide. Could do with family changing rooms. Cafe is decently priced. Clean toilets and changing rooms. Disappointed that there aren’t many showers. One of the most busiest leisure centres I’ve ever been to.

Been multiple times and loved it but not this time. Went for the little lads birthday with some pals. Waves were on at 3:15 and didn’t come on again until just after 5, nearly 2 hours!! All the kids were asking the guards when the waves …

Visited to-day. A Fantastic Swim, Steam & Sauna. The staff were very helpful. Would recommend this place to anyone.

I can only speak for the pool and pool changing facilities, it’s a great place to swim. Clean, enough changing rooms and decent price. …

My daughter comes here for swimming she had a very bad experience with a swim teacher name michelle. My daughter in stage 2 just started that class. Michelle was her new teacher she was making my daughter do some swim kicks that she didnt …

was doing alot of regular swimming here but alot of good and bad , expensive to pay everytime 5 quid a swim , but offers a membership only problem.is thats quite expensive and cant realy get alot for your money as the dedicated swimming is …

Great pool, large number of changing rooms and several different pools for different swimmers. The slides are also a really good addition. Water is fairly warm and clear and I recommend this to families due to the family pool present here

Well maintained sauna and steam room, with a leisure pool and a lane pool.

Shocking!! Got baby pool could only go in if life guard was there which there wasn’t one I can understand if baby wasn’t supervised but both Me and his dad was there..took him in big pool couldn’t go round the 2nd pool baby was divering it …

First time back @ swimming I found the staff very professional. Explained every thing about the social distancing and all the measures they had put in place. Thank you will be visiting again. We felt very safe. 😃 …

You can’t use the normal pool when going swimming. Only the part on the right. So I couldn’t actually swim or teach my daughter. No one told us when we went in and paid

Been there for 2 hours today, with nieces been amazing, would highly recommend this, only down side to it is that children aren’t aloud in rapids no more unless they can swim 🏊‍♀️ even though they are with an adult. Apart from that its amazing and kids love it 🥰 …

I didnt like how you could not swap between swimming pools when i was with family so you are stuck in 1 pool or the other, secondly i found that 2 many people went there in the morning, I like it to be clear and found it was to packed so i will try and find a different gym for that reason.